eBusiness Roadmap
UpekhaVandebona
upe.vand@gmail.com
Business Partners
Financial
Institutions
Suppliers
CompetitorsInterest Groups
Outsourced
Companies
Regulatory
Agencies
Market
Customers
Dealers
Government
External
Internal
The Business Environment
Supplier
Customer
Business
Partner
Business
Partner
Nature of Interactions -Traditional
External Business
Processes
– Marketing
– Distribution
– etc…
Internal Business
Processes
– Production
– Payroll
– etc…
Nature of Interactions - Impact of
InformationTechnology
1. Brick and Mortar Business
2. Bricks and Clicks Business
3. Click and Collect Business
4. Click and Ship Business  - DELL
5. Virtual Organizations 
Find EqualTerms and
Explain with Advantages
and Disadvantages
SCM
CRM
KM
2014 , 2013, 2012, 2011 , 2010 , 2009
Briefly discuss the eight (8) stages of the eBusiness
Roadmap emphasizing on the External and Internal
processes. Use illustrations where necessary.
(50 Marks)
The Position and Path in the eTransformation
Roadmap of the company discussed in the
case study.

eBusiness Roadmap

Editor's Notes

  • #3 Interactions with External entities GOV – Labour Department, EPF, ETF Income Tax – inland revenue
  • #4 A supplier is often selected through a traditional bidding process and provides goods or services in standardized transaction patterns for a period of time conforming to standard terms and conditions. When the transactions end, the business relationship ends. A partner, on the other hand, is a tailored business relationship based on mutual trust, openness, and shared risk and reward that yields a competitive advantage. Partners often participate in product design processes across organizational and geographic boundaries. Partnerships are fluid, flexible relationships that depend on honesty and integrity to succeed.
  • #7 Atoms – physical / manual - Offline Bits – Digitial / electronic - Online
  • #8 https://www.vendhq.com/retail-dictionary Depending on the level of digitization
  • #9 Paper Publisher Organization
  • #13 Price comparison
  • #14 Contingency planning : disaster recovery and risk management.
  • #16 SVN SVS Desktop sharing Shared workspaces
  • #17 Access control Protection of sensitive information
  • #18  all processes are integrated in the convergence step
  • #20  after convergence the company can initiate new processes like SCM, KM, CRM