Robert Dulan is an ASQ Certified Six Sigma Black Belt and Project Management Professional (PMP) with over 25 years of experience in quality management, new product development, and process improvement. He has held quality engineering and management roles at several companies, successfully leading teams and projects that have saved companies millions of dollars. His experience includes statistical analysis, design of experiments, auditing quality systems, and managing supplier quality to reduce defects.

1. Robert L. Dulan
50 Squirrels Heath Road, Fairport, New York 14450 ♦ (585) 754-5811
rdulan@rochester.rr.com
Quality Professional
ASQ Certified Six Sigma Black Belt ♦ New Product Development ♦ Demonstrated Leadership Skills ♦ Presentations
and Training ♦ Communication and Analytical Skills ♦ PMI Certified Project Manager Professional (PMP)
Trained ISO-9000 Internal Auditor ♦ Cost Saving and Process Improvement
Professional Profile:
 ASQ Certified Lean Six Sigma Black Belt with over 25 years of experience in Quality Management Systems (QMS),
New Product Development, Supplier Quality, Problem Solving and Process Improvement.
 Proven Results having Saved Companies Millions of Dollars by reducing the Total Cost of Quality via Scrap
Reduction, Improved Test Yields and Improving Efficiency through Lean Manufacturing.
 Project Management Professional (PMP) with Strong Leadership and a Motivational Management style with a
Reputation for Building and Retaining a Highly Motivated Team.
Professional Experience and Accomplishments:
New Product Development:
 As the Project Launch Manager for New Product Introduction – Successfully managed the transition of a new common
Cryptographic circuit board from engineering into manufacturing in a compressed schedule due to obsolescence.
 Ensured the success of New Product Introduction through the use of PFMEA, Control Plans, Design for Six Sigma, and driving CTQ,
DFM and DFT processes working closely with electrical and mechanical design engineers.
 Managed the contract review process, which ensures that the government prime contract quality requirements are met and
flowed down to subcontractors as required.
 Reviewed and signed off on all new engineering drawings for proper GD&T tolerances and CTQ dimensions, participated in
design reviews, and worked with engineering on critical parts and early supplier involvement.
 Led the test equipment validation team for the transition of manufacturing from one building to another across town. Developed
a Minitab macro and test correlation process to reduce the risk at start up. Earned a bonus for this effort.
 Wrote several First Article Test Plans - Reports, and Safety Assessment Reports for Military contracts.
Six Sigma Black Belt, Quality Engineering, Continuous Process Improvement:
 Performed statistical qualitative and quantitative analysis on product test results, drove resolution to quality issues, performed
design of experiments, and calculated rolled first pass yields for new products.
 Developed Minitab macros that pull data from test databases and calculates Cpk for hundreds of electrical tests and then plots
the associated histograms within minutes. Received the New Technology Award for this effort.
 Led 6-Sigma teams using the DMAIC process that reduced Rx Sensitivity defects, HASS process development, Defective Material
process improvement, and First Piece Inspection process introduction. Annual company savings estimated at $ 500K annually.
 Used Shainin Engineering problem solving techniques including multi-vari analysis, B vs. C, and iso-plots to solve quality issues
including a ten year old problem that saves the company an estimated $300,000 in scrap batteries per year. Received Incentive
Stock Options for this effort.
 Performed several Designed Experiments (DOE) including three to optimize ultrasonic welding processes for welding three
different plastic parts.
Supplier Quality Engineering:
 Prepared and presented Supplier Quality Metrics in Quality Management Reviews for Government customers.
 Disposition non-conforming material, drove root cause and corrective actions, and performed First Article Inspections.
 Prepared receiving inspection plans that ensure the incoming quality of parts vi a sampling methods per ANSI Z1.4 and Z1.9,
specify tools and techniques of measurement and inspection including GD&T measurement.
 Managed the supplier quality of all mechanical and electrical components , circuit boards and assemblies.
 Performed Quality Management Systems and Process Audits on mechanical and electronic suppliers, evaluated process
capabilities, and implemented improvements such as SPC and internal corrective action systems.
 Developed and implemented a Supplier Certification Program that helped reduce supplier responsible rejects from 20,000 to
1,000 PPM. Performed on site audits of suppliers and drove process improvement.

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 Created a standard corrective action process that dramatically improved the quality of corrective action responses.
 Pioneered the Test Correlation Program for electronic circuit card assemblies purchased from outside suppliers.
 Initiated and led two Multifunctional Teams that successfully improved the flow down of Engineering Change Notices, and
developed the process for the flow down of programmable software/firmware for microcircuits.
 Reviewed and approved material requisitions for supplied product.
Quality Systems Management :
 Managed the quality department, including configuration management, for a 25 million dollar a year business that
manufactures power supplies and detectors for both commercial and military applications.
 Managed the transition of the business from MA to NY that included Re-qualification of every process and product with Military
and FDA customers. Wrote First Article Test plans and managed the execution of those plans.
 Set yearly quality goals for the company and drove them to completion. These included 10% yearly reduction of warranty returns,
improved on time delivery to 95%, and improved on-time phase dates for new product development.
 Primary interface for all customer quality communication including product returns, customer audits and monthly metrics.
 Presented quality metrics and corrective action plans customers with multi-million dollar accounts.
 Managed and scheduled daily activities of Quality Engineering, Receiving Inspection, Internal Auditing, and Calibration for u p to
20 direct reports.
 Performed internal audits to maintain a certified ISO-9001/AS9100 Quality Management System.
 Implemented an MRB process; trained and implemented 5-S; trained management in the basics of six sigma; and helped drive
remakes down to their lowest level by solving process problems.
 Led a team that helped achieved ISO 9000 registration in just six months. Received a Recognition Award
 Project Manager of the Record Retention System at the GE Material Acquisition Center. Set up a military compliant, cost effec tive
system to store and retrieve microfilmed documents.
 Constructed an online Key Business Indicator Dashboard that measures all of the business goals including Cost of Poor Quality,
On-Time-Delivery, Manufacturing Efficiency, First Pass Test Yields and Supplier PPM Rates.
Employment History:
Quality Manager Exelis Inc.(Now Harris Inc.), Rochester, NY Jul-2013 to Aug-2015
Quality Manager Metro Circuits, Division of PJC Inc. Dec-2012 to May-2013
Lead Quality Engineer Harris RF Communications, Rochester, NY Jan-2006 to Nov-2012
Quality Engineer (Contract) MKS Instruments, Rochester, NY Sep-2005 to Dec-2005
Quality Engineer Ultralife Batteries - Newark, NY Jul-2001 to Sep-2005
Quality Supervisor ENI- Rochester, NY Mar-1998 to Jul-2001
Supplier Quality Engineer ENI- Rochester, NY Nov-1995 to Mar-1998
Supplier Quality Engineer GE / Lockheed Martin – Syracuse, NY Feb-1990 to Nov-1995
Maintenance Supervisor Crucible - Materials, Syracuse, NY Feb-1988 to Feb-1990
Education:
Buffalo State College, Buffalo, NY Bachelors Science, EET 1987
24 MBA Credits Earned - Rochester Institute of Technology, Rochester, NY
Continuing Education And Seminars:
Data Mining for Process Understanding (Harris) Operations Management (RIT)
Marketing Management (RIT) Decision Making and Data Analysis (SU)
Managing Technology (RIT) Accounting for Managers (SU)
Subcontract Program Management I and II (GE) Advanced Design of Experiments (RIT)
Quality Management (RIT) Seven Habits of Highly Effective People (GE)
Supervisor Skills Training (Exelis) Effective Speaking and Human Relations (GE)
Quality Engineering I and II (RIT) Professional Negotiating Skills (GE)