Diana Baird has over 16 years of experience in quality control and management. She has worked in various industries including construction, utilities, manufacturing, and defense. She is skilled in quality systems, auditing, lean processes, and computer programs. Her experience includes developing quality procedures and programs, conducting audits, resolving issues, and improving supplier quality. She currently works as a Construction Quality Administrator for a utility company where she helps contractors improve their quality systems.

1. Diana M. Baird
405 Bridle Lane Birmingham, AL 35243 | Phone: 205-637-0479 Cell: 205-215-4728 |
Email: dianabaird72@gmail.com
PROFILE SUMMARY
Experienced Quality Control Manager with over 16 years of experience in quality management systems, including private, utility,
construction, and military experience utilizing a "hands-on" approach that brings together, engineers, management, and
production staff, in identifying and resolving process problems to maximize profits.
SUMMARY OF QUALIFICATIONS
 Over 16 years of experience in Quality Control
 Experience with computers and computer software
programs including Microsoft Excel, Word, PP,
Quality Auditing Programs, Visio, Solid Works etc.
 ISO Certification- ISO Auditor
 Six Sigma Green Belt Certified ( lean manufacturing
process)
 Experienced with meeting IEEE Standards
 Experienced with meeting NEMA Standards
 Senior Member of SMTA (Surface Mount
Technology Association)
 Senior Member of ASQ (American Society for
Quality)
 IEEE Member (Institute of Electrical and Electronics
Engineers)
 Able to work well independently or in a team
environment
 Supervisory experience
 Experience working with private and public sector
employers
WORK HISTORY
7/2016 to present
SOUTHERN COMPANY Inverness, Alabama
Construction Quality Administrator
 Selected to review and approve Contractor’s submitted Corporate Quality Programs for Engineering, Procurement, and
Construction ( EPC) and Prime Contract scopes of work
 Assisted contractors with improving their Quality Management Systems (QMS) by using forms and checklists and ISO
auditing skills- increased the number of effective programs at the site level and improved contractor/client relationships
 Develop Procedures for Supplier Quality and Construction Quality for EPC arrangements – such as Supplier Quality
Requirement ( SQARs) to be followed by EPC contractors
 Developed Process Maps & Narratives for each procedure
 Developed training presentations- for procedures and transitioning programs
 Supported Supplier Quality with creating Surveillance guidelines, procedures, processes- for components inspections ,for
performing and for managing surveillances which improved consistency and value
2/2015 to7/2016
SOUTHERN COMPANY Inverness, Alabama
Construction Quality Procedure Coordinator
 Contracted to revise Construction Quality procedures- reported to Construction Quality manager
 Created new Construction Quality Procedures
 Revised existing (10) Construction Quality Procedures within 6 months of hire date
 Developed and created checklists and forms for each construction activity discipline as aides for Construction Quality
Surveillances, which was instrumental in the Continuous Improvement Process of the Construction Quality Program
 Developed Process Maps ( Swim lane Diagrams) for each Process
 Developed a procedure update training presentation for the Construction Team presented at each project site, to increase
effectiveness and awareness of procedure revisions
 Created Procedure Update Test to ensure our high level of quality standards were understood and would be maintained
 Performed site assessments prior to QA audits
 Reviewed Contractor’s Corporate Quality Programs and Site-Specific Quality Programs
 Responded to audit observations with corrective and preventive action
 Maintained tracking spreadsheets
 Analyzed audit data to create dashboard Pareto charts and presentation for upper management

2.  Initiated and created a Foreign Material Evaluation Process for Project Management- developed FMEA, risk analysis-
(process, forms and Visio process maps)
11/2013 to 11/2014
JAY ELECTRIC (HIGH VOLTAGE DIVISON) Birmingham, Alabama
Quality Control Manager
 Recruited from New York to Alabama to develop and implement the quality assurance program, author manufacturing
processes along with all documentation to prepare the company for ISO approval, and work closely with new suppliers to
cultivate relationships setting quality expectations, while increasing productivity and profit for the company.
 Achieved Chemical Safety Audit approval by implementing and establishing a training program for the Hazardous Material
Identification System (HMIS)
 Expanded the safety program by hosting a 5 minute Daily Safety Meeting
 Utilized Jay Electrics’ Manufacturing Requirement System (MRP) to create Operational Process Maps
 Authored testing work instructions and established an in-house High Voltage coil testing facility conforming to the Institute
of Electrical and Electronics Engineers (IEEE) and National Electrical Manufacturers Association (NEMA) standards
 Assisted in surpassing the IEEE High Voltage Endurance testing hour specifications by 250+ hours from an outside
laboratory by providing the coil cell dimensions and determining the dissipation factor for our High Voltage coils
 Developed project milestone timelines for each production job, along with Gantt Charts
 Designed “mock core” simulators and recommended insulation materials based on customer provided dimensions and
requirements
 Created metrics based on test and inspection results to improve quality and decrease rework
 Held Quality meetings at the end of each job as a form of Continual Improvement Process (CIP)
 Implemented a “Vendor Inventory Management System” for our high volume, long lead time material which increased
profits by 10% on recurring jobs, based on job cost analysis reports
10/2010 to 11/2013
EXELIS (formerly ITT DEFENSE SYSTEMS) North Amityville, New York
Quality Engineer Level IV
 Served as Quality Engineer Liaison between military and contractor with complex integrated systems for military contracts,
achieving government and customer approvals, for top ten defense contractor.
 SPC analyst – Analyzed ratings of non-conforming suppliers, on- time delivery, production control charts
 Created presentations and manufacturing timelines
 Obtained Government approval (DCMA) for all finished goods, including first article inspection reports
 Developed inspection guidelines per contractual requirements
 Reviewed and approved manufacture orders and work instructions for effective CIP
 Selected as senior internal auditor to prepare for AS9100 audit
 Reviewed and interpreted government contracts for quality requirements
 Provided Quality process improvements found through auditing, using lean manufacturing techniques which resulted in a
25% production yield increase for the company
 Increased profits of each company contract by reducing the number of inspection steps invoked by the customer and
DCMA, by relying on documentation of tasks performed.
 Established and expanded a system of analyzing ratings of non-conforming suppliers by using metrics for meetings
 Tasked to author companywide procedures, as an example, The National Airspace System (NAS) - Foreign Object Debris
(FOD) procedure
 Replaced the (off-site) Program Manager at Post Award Meetings to discuss action plans for each operational department
based on product and delivery schedule
 Selected by Quality Systems Manager to represent the Quality Assurance Department by creating and giving presentations
for Contract Design Reviews (CDRs)
 Used Statistical Process Controls (SPC) on daily basis to create metrics for receiving non-conformance and trend analysis
reports for ALL programs
03/2003 to 10/2010
ULTRAVOLT, INC. Ronkonkoma, New York
Quality Control/Inspection Coordinator
 Used lean manufacturing methods to create floor plan and control work flow of inspection operations of 7+ inspectors and
decreased manufacturing time

3.  Improved efficiency of "surface mount operations line” (automated surface mount placement systems, selective soldering
machine, reflow oven, and solder paste stencil machine,) by using control charts
 Implemented primary and secondary metrics for each work center to analyze performance and monitor company goals,
which was presented to shareholders
 Increased production throughput by 50% by implementing AQLs (acceptable quality levels) at each area of inspection
 Significantly decreased the percentage of in house rework to less than 0.1% by creating vendor accountability and
scorecards to maintain incoming accuracy rates
 Decreased the amount of scrap per year from 7% to less than 1% of the company’s total sales by directing the MRB
(material review board) to investigate trends and determine corrective actions as part of CIP efforts
 Instituted an RMA resolution committee to track and determine root cause of field failure trends
 Created and documented the process of inspecting RoHS(restricted use of hazardous substances) products in house and at
the sub-contractors to ensure that proper techniques were used
 Created a paperless document retention process which made documents more attainable for all staff members and
additionally increased production floor space by 10%
 Selected to be company auditor by President and Executive Vice- President
 Reported updates on daily /weekly basis to President and EVP as per their requests
 Created the first entrance and yearly certification test and companywide quality procedures to ensure high level inspectors to
maintain company’s Quality standards
 Completed performance evaluations on each inspection staff member Stockroom
 Created and monitored inventory cycle counting system which resulted in increased inventory accuracy
 Used “Visual” ERP system to track inventory transactions
 Created customers thru “verifying leads” obtained from trade shows and trade publications
 Saved 30% of Marketing’s outside budget by preventing catalogs and promotional material from being unnecessarily mailed
to non-interested clients
1997 to 2002
SONY ELECTRONICS New Stanton, Pennsylvania
Quality Assurance Technician
 Created an incentive program which increased inspectors’ accuracy
 Created new lighting techniques that allowed defects to be seen easier- this was introduced in Japan and was a success
 Selected to perform Plant Source Inspections of other Sony plants in the United States to verify that all processes were
followed correctly
 Trained and certified all newly hired inspectors
EDUCATION AND ACADEMIC ACHIEVEMENTS
 Achieved a score of 12.9+ on TABE college entrance exam to continue education-2014
 Certified Six Sigma Green Belt through ASQ-2010
 Attended 1 year at Penn State University-1990- Hugh O’Brian Leadership Award-1990
 Received Presidential Scholarship with Honors from Seton Hill College, PA for research-1990