This summary provides an overview of an experienced Quality Professional with over 25 years of experience seeking a full/part time or contract position. He has a proven track record of utilizing quality management, statistical, and leadership skills to achieve objectives and improve processes throughout his career in various manufacturing roles.

1. James Gannon PO Box 1038, Rohnert Park CA 94927 jgannon99@sbcglobal.net 707-321-8282
SUMMARY: Experienced Quality Professional with over twenty-five years’ experience seeking full/part time or contract
position utilizing Quality Management, Statistical and Leadership skills. Customer value driven and results orientated.
Proven ability to communicate and work at all levels of the organization to achieve objectives. Solid technical
knowledge with positive and pragmatic attitude. Change agent with strong work ethic.
EXPERIENCE:
Parker Hannifin - Electromechanical Division – Rohnert Park, CA
Manufacture of motion control products serving factory automation, medical devices, semiconductor, automotive and
other automation markets. Parker Hannifin – EMD has sales of 180M with 500 employees, six US locations.
Division Quality Assurance Manager 8/2000 to 12/31/2015
Division QMS responsibility. Established web based, customer focused information processes.
 Improved product reliability/warranty management systems.
 Established continuous improvement processes throughout division. PPM reduced from > 30K to < 500
 Implement Lean Manufacturing processes in a team based environment.
 Managed ISO9001:2008/15 compliance for six US locations.
 Responsible for Engineering Documentation staff - coordinate CAD, Parts Lists, software and documentation
through initial product release and change management.
University of Phoenix – Novato, CA 2006 to 2010
Part time instructor for graduate and undergraduate evening adult degree programs. Courses include statistics,
research methods and quality management.
Fadal Machining Centers, Division of Giddings & Lewis – Los Angeles, CA
Market leader manufacturer of Vertical Machining Centers for the machine tool industry. Fadal has sales of 200M with
300 employees.
Quality Assurance Director 3/1998 to 8/2000
Responsible for all quality functions. Established quality system conforming to ISO9001 and TQM concepts.
 Improved supplier relationships and product warranty policy achieving 80% reduction in warranty costs.
 Developed an effective complaint / corrective action process for worldwide distributor sales organization.
 Designed and managed a companywide quality training program supporting TQM goals.
Agfa, Division of Bayer Corporation – Wilmington, MA
Design and Manufacturer of graphic arts and image scanning equipment. Laser and CCD based technology applied to
high-resolution image processing for the printing/graphic arts industry.
Engineering Manager - Reliability/Compliance/Engineering Documentation 9/1995 to 3/1998
Manage group for Reliability and Compliance Engineers for Product Development organization. Group responsible for
reliability planning, allocation, modeling and monitoring. Perform component and system level testing; stress and
accelerated testing; shock, vibration and impact testing; performance, life and demonstration testing.
 Developed and implemented reliability program for photo scanner products.
 Managed construction of new testing facilities, which include large walk-in environmental testing chambers.
 Group responsible for safety and agency and regulatory product compliance (UL, CSA, FCC and CE).
 Consulted with engineering community on DOE, testing designs and other statistical questions.
 Coordinator for the Co-op/Student Intern program for Product Development.
Manufacturing Quality Manager 1/1993 to 9/1995
Senior Staff Quality Engineer 10/1989 to 6/1992
Manage quality function for manufacturing origination. Quality planning for new product lines, manage continuous
improvement, provided training and statistical consulting, maintain quality information systems and manage document
control group.
 Successfully managed ISO9001 certification process.
 Developed SPC training and process for Manufacturing.
 Coached and worked with employee work-cell and corrective action teams in environment with over active 30
teams. Teams were recognized by achieving top Bayer achievement awards and achieving finalist status in
the RIT/USA Quality Cup Award in different years.

2. Massachusetts Microelectronics Center – Westborough, MA
State program for developing new technology via partnership with industry and educational institutions.
Quality Systems Manager 6/1992 to 1/1993
Implemented quality systems in an integrated circuit manufacturing facility. Systems controlled and reported quality
characteristics for wafer production, die yields, input and electrical variables. Extensive work with PROMIS. Program
targeted to meet Ford Q101 requirements. MA State program budget was cut shortly after joining the Center.
NEC Technologies, Inc – Boxborough, MA
PC, Printer and Disk Drive equipment manufacturer.
Principal Supplier Quality Engineer 2/1987 to 9/1989
Supervising engineer in a group of 7 responsible for supplier quality. Involved with PCA’s, disk drives, monitors,
printers, plastic components, consumables, hardware and documentation. Developed standardized supplier survey
procedures; supplier quality requirements; a database and software for capturing and reporting supplier performance
and ship-to-stock program requirements. These tools and procedures became the core of the Supplier Quality
Engineering Group at NEC Technologies.
Senior Quality Engineer 12/86 to 11/1987
Loaned to a major supplier in Atlanta, GA for nine months to improve quality of printer cartridges. Worked with
supplier's staff as consultant. Developed process control procedures; reliability testing program and provided training.
Product returns fell to 0.3-0.5% from a three-year history of 2.5-3.5%.
Rhone-Poulenc, RFC Film Division – Monmouth Jct., NJ
Manufacturer of silver halide photographic coatings for graphic arts, microfiche and specialty films.
Quality Manager, Rochester NY and Williamstown MA Plants 3/1983 to 11/1986
Quality Analysis Manager, Rochester, NY Plant 8/1981 to 3/1983
Managed quality function (staff of 7) for photographic emulsion coating and finishing facilities. Revised sensitometric
test procedures and introduced cost of quality reporting system. These activities were critical in reducing product
variability and guiding organizational quality improvement efforts.
Marketing Technical Representative, N.E. Region 7/1979 to 8/1981
Provided technical support for field sales and service organization. Supervised product introductions; trained
customers and distributors; responded to field complaints; consulted with distributors and customers to improve
processing and imaging characteristics of photographic film products.
Quality Control Supervisor, Rochester, NY Plant 12/1976 to 7/1979
Quality Control Technician, Rochester, NY Plant 5/1975 to 12/1976
Supervised, managed and performed quality testing for photographic coating and finishing plants. Managed Incoming
Inspection, sensitometry Lab, In-process Inspection and Photo Processing Labs.
Altier & Son Shoes – Rochester, NY Retail shoe chain of 12 stores
Assistant Warehouse Manager 1973 to 1974
Retail distribution warehouse for 12 stores located in 3 New York state cities.
Barlex Inc – Boston, MA Replacement window contractor
Sub contracted storm and prime window installation 1972 to 1974
EDUCATION: Master of Science Applied and Mathematical Statistics
Rochester Institute of Technology, 1990 GPA 3.75/4.0
Bachelor of Science Business Administration
Rochester Institute of Technology, 1984 GPA 3.65/4.0
Minors in Photographic Science and Economics
PROFESSIONAL: Member ASQ since 1985; ASQ Certified Quality Engineer; ASQ Certified Reliability Engineer;
ISO9000 Lead Auditor, Six Sigma Black Belt.
COMPUTER SKILLS: Minitab, Visual Basic, MS-Office, C and some SAS exposure.
PERSONAL: Height 6', Weight 190 lbs., single, with excellent health. Activities: Hiking, sea kayaking and skiing.
Willing to travel.