Thomas Dapron has over 35 years of experience at The Boeing Company in roles such as Business Process Analyst, Quality Management Lead, and Process Architect. He has extensive expertise in quality management systems, process optimization, and leading corrective action initiatives. Dapron developed quality and process infrastructure for multiple organizations, and mentored others in business excellence methods. He has received recognition including the 2004 Boeing Quality Hero award.
The document discusses key aspects of managing a successful service desk, including:
1. The service desk's role is to act as a single point of contact for all IT issues and demonstrate its value to the organization.
2. Characteristics of a successful service desk include leadership, consistency, commitment to quality standards, clear policies and strategies, effective people and resource management, and customer and employee satisfaction.
3. Developing a clear vision and mission statement helps align service desk goals with organizational goals and inspires commitment. The statement should define the service desk's purpose and objectives.
Stella Brits Roles and Responsibilities - QMSStella Brits
The document outlines the roles and responsibilities of Stella Brits as the Quality Management Administrator Officer at Lonmin Academy. Some of her key responsibilities include: coordinating and capturing training data in SAP systems; maintaining qualifications and course catalogs; analyzing causes of missed targets; administering training documents; ensuring quality management systems are optimized and data integrity; and reporting to senior consultants. She is responsible for tasks like minutes taking, typing, filing, general administration, and communicating with operational staff. Stella also conducts internal audits, manages quality forms and documentation, and provides induction training on quality management systems.
The document provides a summary of an individual's professional experience and qualifications. It includes over 9 years of experience in project management, delivery management, and IT service delivery roles. The individual holds an engineering degree and ITIL certifications, and is currently seeking new project or delivery management assignments.
Anuj Arora has over 14 years of experience in operations management, customer service, process management, and people management. He is currently an AVP at IYogi Technical Services, where he oversees technical support, customer service, and sales teams of over 1000 people across multiple locations. Previously he held leadership roles at HCL Technologies and Wipro managing teams of up to 1500 people.
Makini A Mitchell is a highly motivated professional with over 10 years of experience in management, business administration, accounting, and project coordination. She has a proven track record of exceeding performance expectations through strong communication, leadership, and problem-solving skills. Her background includes overseeing operations, budgeting, training, and quality assurance. She holds an Associate's Degree in Business Administration and is proficient in Microsoft Office, data processing, and quality control systems.
The document outlines the University of Miami's approach to using metrics to evaluate the performance of their IT support center staff. It discusses setting clear expectations for staff and tracking metrics like call volume, incident resolution times, and customer satisfaction surveys. The UM approach involved developing metrics with input from staff and management to gain acceptance. Metrics are used to recognize top performers, plan resource needs, and justify compensation changes. Regular performance reviews incorporate both subjective and objective criteria.
This document provides a summary of Andrew St Onge's professional experience and qualifications as an Operations Manager focused on client and customer service operations. It details his 12 years of experience leading operations teams of up to 150 employees at Fidelity Information Services and Verified Credentials, Inc., where he improved performance metrics, reduced costs, and increased customer satisfaction. It also lists his critical skills including operations management, strategic planning, change management, and project management.
The document discusses key aspects of managing a successful service desk, including:
1. The service desk's role is to act as a single point of contact for all IT issues and demonstrate its value to the organization.
2. Characteristics of a successful service desk include leadership, consistency, commitment to quality standards, clear policies and strategies, effective people and resource management, and customer and employee satisfaction.
3. Developing a clear vision and mission statement helps align service desk goals with organizational goals and inspires commitment. The statement should define the service desk's purpose and objectives.
Stella Brits Roles and Responsibilities - QMSStella Brits
The document outlines the roles and responsibilities of Stella Brits as the Quality Management Administrator Officer at Lonmin Academy. Some of her key responsibilities include: coordinating and capturing training data in SAP systems; maintaining qualifications and course catalogs; analyzing causes of missed targets; administering training documents; ensuring quality management systems are optimized and data integrity; and reporting to senior consultants. She is responsible for tasks like minutes taking, typing, filing, general administration, and communicating with operational staff. Stella also conducts internal audits, manages quality forms and documentation, and provides induction training on quality management systems.
The document provides a summary of an individual's professional experience and qualifications. It includes over 9 years of experience in project management, delivery management, and IT service delivery roles. The individual holds an engineering degree and ITIL certifications, and is currently seeking new project or delivery management assignments.
Anuj Arora has over 14 years of experience in operations management, customer service, process management, and people management. He is currently an AVP at IYogi Technical Services, where he oversees technical support, customer service, and sales teams of over 1000 people across multiple locations. Previously he held leadership roles at HCL Technologies and Wipro managing teams of up to 1500 people.
Makini A Mitchell is a highly motivated professional with over 10 years of experience in management, business administration, accounting, and project coordination. She has a proven track record of exceeding performance expectations through strong communication, leadership, and problem-solving skills. Her background includes overseeing operations, budgeting, training, and quality assurance. She holds an Associate's Degree in Business Administration and is proficient in Microsoft Office, data processing, and quality control systems.
The document outlines the University of Miami's approach to using metrics to evaluate the performance of their IT support center staff. It discusses setting clear expectations for staff and tracking metrics like call volume, incident resolution times, and customer satisfaction surveys. The UM approach involved developing metrics with input from staff and management to gain acceptance. Metrics are used to recognize top performers, plan resource needs, and justify compensation changes. Regular performance reviews incorporate both subjective and objective criteria.
This document provides a summary of Andrew St Onge's professional experience and qualifications as an Operations Manager focused on client and customer service operations. It details his 12 years of experience leading operations teams of up to 150 employees at Fidelity Information Services and Verified Credentials, Inc., where he improved performance metrics, reduced costs, and increased customer satisfaction. It also lists his critical skills including operations management, strategic planning, change management, and project management.
This document provides a summary of Andrew St Onge's professional experience and qualifications as an Operations Manager focused on client and customer service operations. It details his 12 years of experience leading operations teams of up to 150 employees at Fidelity Information Services and Verified Credentials, Inc., where he improved performance metrics, reduced costs, and increased customer satisfaction. It also lists his critical skills including operations management, strategic planning, change management, and project management.
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/organizational-excellence-framework-employees-1421
BENEFITS OF DOCUMENT
1. Undertake human resource planning that supports organizational plans
2. Recruit, select, train and develop employees
3. Encourage employees to share suggestions and ideas aimed at improvement
DOCUMENT DESCRIPTION
This is an introductory workshop on employees. It focuses on defining and implementing good employee practices that are covered in the Organizational Excellence Framework (copyright 2010 Dawn Ringrose) publication that integrates global excellence models and provides implementation guidelines for the practitioner. These practices have been validated by over 20 years of research.
The employee practices include: Undertaking human resource planning that supports organization goals and objectives; Recruiting and selecting people for mutual success; Promoting equal opportunity and diversity; Ensuring people understand and commit to the strategic direction and improvement goals; Getting people involved with improvement initiatives; Encouraging employees to share ideas and suggestions; Encouraging employees to be innovative and take risks; Determining the training needs of employees and providing the necessary training; Ensuring employees have adequate compensation and benefits; Rewarding and recognizing strong performance of both individuals and teams; Ensuring a healthy workplace environment and involving people in addressing issues related to health and wellness; Removing barriers to employee effectiveness.
Each practice includes a definition, implementation guidelines and practical examples and may include applicable research findings. The workshop is formatted so that participants learn about best management practices related to the topic and have an opportunity to self-assess against the practices and develop an improvement plan to address gaps.
This workshop is part of a consulting toolkit that includes: the Organizational Excellence Framework publication, scenario games, automated assessments, holistic workshops for micro to large size organizations and modular workshops for each key management area (governance, leadership, planning, customers, employees, work processes, suppliers and partners, resource management, continuous improvement & performance measurement).
Paul Burbach has over 20 years of experience in logistics and materials management. He is currently the Director of Materials Management at Faith Regional Health Services in Norfolk, Nebraska, where he has achieved over $2.5 million in annual cost reductions. Prior to this role, he held several leadership positions at FedEx Ground, managing operations, budgets, and teams. He has a proven track record of driving efficiencies and cost reductions through process improvements and strategic sourcing. Burbach has a Bachelor's degree in Administration/Finance from the University of Nebraska at Omaha.
Information Technology Infrastructure Library Service Management based on ITIL v3 Official Introduction. Contains Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
The document provides an overview of Vision Quest, a company that provides quality management systems and software solutions. It outlines Vision Quest's vision, mission, history, management team, products, and customers. It also describes Vision Quest's quality management system implementation program, which includes planning, organizing, leading, and controlling processes to develop ISO 9000 compliant systems for customers.
Alageswaran is a highly experienced senior consultant with over 11 years of experience managing logistics projects in both the public and private sectors. He specializes in business analysis, process improvement, customer experience and project management using ITIL methodology. He has led teams to increase productivity, revenue, efficiency and customer satisfaction for several clients. Currently he is a Business Relationship Manager at ContainerChain Malaysia where he manages multiple projects simultaneously.
Jay Watson is an operations improvement expert with over 25 years of experience implementing business transformation programs using Lean Six Sigma. He has held leadership roles at several large companies, leading initiatives that reduced costs by over $20 million. Currently, he works as an independent consultant, helping organizations improve processes, reduce waste, and increase productivity through techniques like value stream mapping and kaizen events.
ITIL Practical Guide - Continual Service Improvement (CSI)Axios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=272
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
Align Associate - Simplify Business | Maximize ProfitsAlign Associate
The document describes an advisory firm called Align Associate that provides various business consulting services including CEO coaching, process reengineering, internal auditing, and data analytics to over 400 clients across multiple industries. The firm was started in 2003 and has a team of over 50 experts with 500,000 hours of combined consulting experience who use innovative approaches to help clients with challenges such as growth planning, operational issues, and data and systems management.
Priya Arun Gawde has over 20 years of experience in human resources and HRIS. She currently works as an Assistant Manager of Compensation at Larsen & Toubro Ltd, where she analyzes benchmarks, reviews compensation, and provides expert advice on compensation policies. Previously, she played roles in business partnering, SAP implementation, and MIS. She has expertise in areas such as compensation management, HR analytics, process improvement, and SAP modules like HR OM, PA, PMS, and time administration. Priya holds an EDHRM from XLRI and a B.Sc. in Statistics.
Sandra Irons has over 20 years of experience in executive administrative and personal assistant roles. She has strong organizational, communication, and computer skills. Her experience includes providing support to senior management, organizing travel and events, administrative duties like managing budgets, and experience in various industries like manufacturing, engineering, and childcare. She is highly skilled in programs like MS Office, SharePoint, SAP, and accounting software.
Kimberly Matterson has over 25 years of experience in process improvement, project management, and change management at Bank of America. She has a proven track record of delivering strategic and tactical initiatives that improve business operations, customer satisfaction, and employee engagement. Matterson holds an MBA and BS and is a certified Six Sigma Black Belt. She has received numerous awards for her contributions, including leading a global records management program that consolidated over 2.1 million documents and generated $22 million in savings.
Service Transition is the third core ITIL process. It ensures new, modified, or retired services meet business expectations by managing the change of state in a service's lifecycle. Key activities include transition planning and support, service asset and configuration management, knowledge management, change management, change evaluation, release and deployment management, and service validation and testing. Change management in particular ensures changes are properly recorded, evaluated, authorized, planned, tested, implemented, and reviewed. Release and deployment management handles building, testing, and deploying approved changes into production with minimal disruption.
This document provides an overview of ITIL Service Transition. It discusses service transition principles, processes, common activities, and considerations for implementing service transition. The key processes covered are transition planning and support, change management, configuration management, release and deployment management, validation and testing, and knowledge management. The goal of service transition is to plan and manage changes to services and successfully deploy new releases into production.
Jaesen Keith has over 15 years of experience managing teams and departments, most recently as Returns Department Head and Manager at Trunk Club from 2011 to 2015. He developed systems to help the company exceed financial goals and initiated a recycling program that generates $500 per month. Prior to that, he served in the U.S. Navy from 2000 to 2008 as a Sonar Work Center Supervisor and Navy instructor, supervising up to 45 staff. He holds a Bachelor's degree in Fashion Marketing and Management from the Illinois Institute of Art.
This document discusses ways to improve IT execution and performance through implementing operational models like ITIL, CMMI, ISO 27001, PMBOK, ISO 9001 and others. It emphasizes aligning IT strategy with business strategy. Quality assurance models and continuous improvement tools should also be implemented. Specific areas covered include cost of poor execution, quality management processes, value stream mapping, and Six Sigma strategies. Automating these processes through a governance suite can help overcome challenges and critical success factors.
This document provides a summary of Andrew St Onge's professional experience and qualifications as an Operations Manager focused on client and customer service operations. It details his 12 years of experience leading operations teams of up to 150 employees at Fidelity Information Services and Verified Credentials, Inc., where he improved performance metrics, reduced costs, and increased customer satisfaction. It also lists his critical skills including operations management, strategic planning, change management, and project management.
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/organizational-excellence-framework-employees-1421
BENEFITS OF DOCUMENT
1. Undertake human resource planning that supports organizational plans
2. Recruit, select, train and develop employees
3. Encourage employees to share suggestions and ideas aimed at improvement
DOCUMENT DESCRIPTION
This is an introductory workshop on employees. It focuses on defining and implementing good employee practices that are covered in the Organizational Excellence Framework (copyright 2010 Dawn Ringrose) publication that integrates global excellence models and provides implementation guidelines for the practitioner. These practices have been validated by over 20 years of research.
The employee practices include: Undertaking human resource planning that supports organization goals and objectives; Recruiting and selecting people for mutual success; Promoting equal opportunity and diversity; Ensuring people understand and commit to the strategic direction and improvement goals; Getting people involved with improvement initiatives; Encouraging employees to share ideas and suggestions; Encouraging employees to be innovative and take risks; Determining the training needs of employees and providing the necessary training; Ensuring employees have adequate compensation and benefits; Rewarding and recognizing strong performance of both individuals and teams; Ensuring a healthy workplace environment and involving people in addressing issues related to health and wellness; Removing barriers to employee effectiveness.
Each practice includes a definition, implementation guidelines and practical examples and may include applicable research findings. The workshop is formatted so that participants learn about best management practices related to the topic and have an opportunity to self-assess against the practices and develop an improvement plan to address gaps.
This workshop is part of a consulting toolkit that includes: the Organizational Excellence Framework publication, scenario games, automated assessments, holistic workshops for micro to large size organizations and modular workshops for each key management area (governance, leadership, planning, customers, employees, work processes, suppliers and partners, resource management, continuous improvement & performance measurement).
Paul Burbach has over 20 years of experience in logistics and materials management. He is currently the Director of Materials Management at Faith Regional Health Services in Norfolk, Nebraska, where he has achieved over $2.5 million in annual cost reductions. Prior to this role, he held several leadership positions at FedEx Ground, managing operations, budgets, and teams. He has a proven track record of driving efficiencies and cost reductions through process improvements and strategic sourcing. Burbach has a Bachelor's degree in Administration/Finance from the University of Nebraska at Omaha.
Information Technology Infrastructure Library Service Management based on ITIL v3 Official Introduction. Contains Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
The document provides an overview of Vision Quest, a company that provides quality management systems and software solutions. It outlines Vision Quest's vision, mission, history, management team, products, and customers. It also describes Vision Quest's quality management system implementation program, which includes planning, organizing, leading, and controlling processes to develop ISO 9000 compliant systems for customers.
Alageswaran is a highly experienced senior consultant with over 11 years of experience managing logistics projects in both the public and private sectors. He specializes in business analysis, process improvement, customer experience and project management using ITIL methodology. He has led teams to increase productivity, revenue, efficiency and customer satisfaction for several clients. Currently he is a Business Relationship Manager at ContainerChain Malaysia where he manages multiple projects simultaneously.
Jay Watson is an operations improvement expert with over 25 years of experience implementing business transformation programs using Lean Six Sigma. He has held leadership roles at several large companies, leading initiatives that reduced costs by over $20 million. Currently, he works as an independent consultant, helping organizations improve processes, reduce waste, and increase productivity through techniques like value stream mapping and kaizen events.
ITIL Practical Guide - Continual Service Improvement (CSI)Axios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=272
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
Align Associate - Simplify Business | Maximize ProfitsAlign Associate
The document describes an advisory firm called Align Associate that provides various business consulting services including CEO coaching, process reengineering, internal auditing, and data analytics to over 400 clients across multiple industries. The firm was started in 2003 and has a team of over 50 experts with 500,000 hours of combined consulting experience who use innovative approaches to help clients with challenges such as growth planning, operational issues, and data and systems management.
Priya Arun Gawde has over 20 years of experience in human resources and HRIS. She currently works as an Assistant Manager of Compensation at Larsen & Toubro Ltd, where she analyzes benchmarks, reviews compensation, and provides expert advice on compensation policies. Previously, she played roles in business partnering, SAP implementation, and MIS. She has expertise in areas such as compensation management, HR analytics, process improvement, and SAP modules like HR OM, PA, PMS, and time administration. Priya holds an EDHRM from XLRI and a B.Sc. in Statistics.
Sandra Irons has over 20 years of experience in executive administrative and personal assistant roles. She has strong organizational, communication, and computer skills. Her experience includes providing support to senior management, organizing travel and events, administrative duties like managing budgets, and experience in various industries like manufacturing, engineering, and childcare. She is highly skilled in programs like MS Office, SharePoint, SAP, and accounting software.
Kimberly Matterson has over 25 years of experience in process improvement, project management, and change management at Bank of America. She has a proven track record of delivering strategic and tactical initiatives that improve business operations, customer satisfaction, and employee engagement. Matterson holds an MBA and BS and is a certified Six Sigma Black Belt. She has received numerous awards for her contributions, including leading a global records management program that consolidated over 2.1 million documents and generated $22 million in savings.
Service Transition is the third core ITIL process. It ensures new, modified, or retired services meet business expectations by managing the change of state in a service's lifecycle. Key activities include transition planning and support, service asset and configuration management, knowledge management, change management, change evaluation, release and deployment management, and service validation and testing. Change management in particular ensures changes are properly recorded, evaluated, authorized, planned, tested, implemented, and reviewed. Release and deployment management handles building, testing, and deploying approved changes into production with minimal disruption.
This document provides an overview of ITIL Service Transition. It discusses service transition principles, processes, common activities, and considerations for implementing service transition. The key processes covered are transition planning and support, change management, configuration management, release and deployment management, validation and testing, and knowledge management. The goal of service transition is to plan and manage changes to services and successfully deploy new releases into production.
Jaesen Keith has over 15 years of experience managing teams and departments, most recently as Returns Department Head and Manager at Trunk Club from 2011 to 2015. He developed systems to help the company exceed financial goals and initiated a recycling program that generates $500 per month. Prior to that, he served in the U.S. Navy from 2000 to 2008 as a Sonar Work Center Supervisor and Navy instructor, supervising up to 45 staff. He holds a Bachelor's degree in Fashion Marketing and Management from the Illinois Institute of Art.
This document discusses ways to improve IT execution and performance through implementing operational models like ITIL, CMMI, ISO 27001, PMBOK, ISO 9001 and others. It emphasizes aligning IT strategy with business strategy. Quality assurance models and continuous improvement tools should also be implemented. Specific areas covered include cost of poor execution, quality management processes, value stream mapping, and Six Sigma strategies. Automating these processes through a governance suite can help overcome challenges and critical success factors.
El documento ofrece consejos para superar la depresión, indicando que en realidad la persona está distraída de apreciar la belleza que la rodea en la naturaleza y en los seres humanos. Además, aconseja enfocarse en el presente en lugar del pasado o futuro, seguir los propios sueños y servir a los demás para encontrar la felicidad.
Este documento proporciona información sobre varios sistemas operativos incluyendo UNIX, Mac OS, Linux, Windows 3.1, Sun Microsystems y Knoppix. Describe las características, ventajas y desventajas de cada uno. También incluye información sobre empresas como Microsoft y productos como Java y OpenOffice.org.
FFG2012: Parallelisierte Administration mit Marionette CollectiveAndreas Schmidt
"Parallelisierte Administration mit Marionette Collective"
Frühjahrsfachgespräch 2012 der German Unix User Group
http://www.guug.de/veranstaltungen/ffg2012/programm.html
#ffg2012 #guug
Cinco personas son mencionadas en el documento: Álvaro Fernando Sosa González, Astrid Biviana Giraldo Ochoa, María Isabel Osorio Lopéz, Sara María Arroyave Cardona y Yenny Alexandra Castaño Blandón.
STRATHCLYDE UNIVERSITY CV MAY 2016 KIERAN O'DRISCOLL LECTURESHIP IN TRANSLAT...Kieran O'Driscoll
This document provides a summary of Kieran Matthew O'Driscoll's qualifications and experience as a lecturer and researcher. It outlines his educational background which includes a PhD in French-English Literary Translation Studies, an MA in Translation Studies, and a BA with honors. It also details his experience teaching languages and translation studies at various institutions over the past 15 years. His areas of expertise include TESOL, French, Spanish, translation studies, and curriculum development.
My family's old photo album contains pictures from the 1950s through the 1980s that document important life events like births, graduations, vacations and holidays. Flipping through the black and white and faded color photos transports me back in time and allows me to learn more about my parents and grandparents lives before I was born. The album is a treasure that helps me feel connected to past generations and better understand where I came from.
Este documento evalúa el recurso "Regletas Digitales" ubicado en http://www.regletasdigitales.com/. El recurso ofrece información de contacto confiable y está editado por una entidad reconocida. Proporciona información especializada en español que está relacionada con la materia del centro catalogador y cita otras fuentes confiables.
This document provides instructions for searching inmate records online for an individual named "Inmate Name". It prompts the user to enter their email address to build a profile and access additional search tools and services related to inmates at different facilities.
Este documento presenta una comparación entre software libre y software propietario. Define software libre como aquel cuyo código es accesible y puede ser usado, modificado y distribuido libremente. También describe las cuatro libertades que debe tener un software para ser considerado libre. Luego, provee ejemplos de populares software libre como VLC y Firefox. Finalmente, contrasta las características y libertades del software libre con las limitaciones del software propietario.
The document discusses defining research questions and characteristics of good research questions. It provides definitions of a research question as focusing an investigation and defining an area of interest requiring investigation. A good research question should be worth investigating, improve knowledge or practice, and address a real problem. It should be clear, manageable, and have multiple possible answers without being biased. The document also discusses drafting research questions and expanding them by introducing additional variables. Common errors include questions being too broad or narrow in scope.
The document describes a thesis submitted for the degree of Bachelor of Technology in Electrical Engineering. The thesis aims to classify electrocardiogram (ECG) waveforms in real-time to diagnose cardiac diseases. It uses the discrete Daubechies wavelet transform to preprocess ECG signals and extract features. These features are then classified using a multilayer perceptron neural network. The classification model was implemented in SIMULINK software to simulate real-time detection and verify its performance. The thesis discusses ECG basics, wavelet transforms, neural networks, and presents results of signal decomposition, network training, and SIMULINK implementation.
This document compares remote access software options. Teamviewer is easy to install and use for remote administration without needing an IP address, but requires an administrator to set a fixed password. VNC supports more operating systems but is more vulnerable. Remote Desktop is integrated into Windows but only works on Windows and requires port 3389 to be opened on the router.
Die großen Consultancies nennen es "Digitale Transformation", Marc Andreessen nennt es "Software eats the World". Eher aus Versehen haben wir IT-ler mit Unix und Internet etwas angestoßen, dass die ganze Wirtschaft - von Handel über Organisationsdesign bis zum Management - durch den Wolf dreht. Mit den Unternehmen schlägt das jetzt wieder auf die Systemadministratoren zurück, und stellt deren Rollen und Positionen in Frage. Im Gegensatz zu den Managern wird es aber vermutlich auch in Zukunft noch relevante Aufgaben für Administratoren geben.
Sumana Sundaram is an experienced professional with over 10 years of experience in ITES and HR roles. She has expertise in areas such as payroll management, HR compliance, client interaction, and process documentation. She is seeking a customer-centric role that allows her to utilize her skills in people management, customer service, and process improvement. She has a history of successfully completing projects focused on process documentation, gap analysis, and cost savings at IBM and Accenture.
K. Jayaseelan is a Project Management Professional seeking a role in program or project management with a focus on information technology. He has over 15 years of experience in program management, project controls, quality management, risk management, and agile methodologies including Scrum and Kanban. He is certified in Project Management, Six Sigma Green Belt, ISO standards, and Scrum and holds a master's degree in information technology and business administration.
Varun Kumar has over 11 years of experience in operations management, process management, client relationship management, and data management. He has worked at AON Services India Pvt. Ltd. for over 11 years, currently as an Assistant Manager in the Retirement department. His responsibilities include MIS operations, process management, and providing support to management. He has led various projects focused on business operations, quality improvement, and reporting and analytics.
Gaylyn is a highly skilled project and program management professional with over 40 years of experience. She has expertise in business analysis, quality assurance, process improvement, and training. Currently she works as a project manager at Innovative Management Concepts, where she manages projects remotely and at various locations. She is proficient in project management tools and methodologies.
- Vaibhav Kumar is seeking a role utilizing his over 5 years of experience in human resource operations and customer service. He currently works as a Delivery Specialist Advance for Aon Hewitt, managing various HR processes in PeopleSoft and ensuring SLAs are met. Previously he worked as a Process Associate for invoice processing at Genpact. He has strong skills in Microsoft Office, various HR systems, and seeks to contribute to a team through his attention to detail, positive attitude, and eagerness to learn.
Daksha S. Parekh is an IT consultant and business analyst with over 25 years of experience in data governance, compliance, and program management. She has worked at Bristol Myers Squibb and IBM, where she developed business processes, managed projects and master data, and ensured compliance with Sarbanes-Oxley regulations. Parekh has expertise in areas such as data governance, document management, application controls, risk management, and audit administration.
The document provides a summary of Tanushree Kadian's professional experience and qualifications. She has over 8 years of experience in healthcare and banking project management, business analysis, quality assurance, and process improvement. Her technical skills include databases, programming languages, and testing tools. She holds ITIL and Six Sigma certifications and has a track record of successfully delivering projects and improving processes.
Amy Halliday has over 15 years of experience in change management, project management, and strategic communications. She has a track record of increasing employee engagement through effective communication strategies and cultural initiatives. Her background includes managing change efforts, analyzing metrics, improving processes, and implementing organizational changes.
Peggy Waters has over 30 years of experience in quality assurance, auditing, and project management. She currently works as a Quality Assurance Specialist for the Defense Health Agency, where her responsibilities include quality analysis, process documentation, auditing, and reporting. Previously, she held quality analyst roles at General Dynamics and Visa, where she gained experience with standards such as ISO, CMMI, and Lean Six Sigma. She has a secret security clearance and expertise in areas like risk management, systems engineering, and program management.
This document provides a summary of Rohaan N Johar's professional experience and qualifications. It outlines his 13 years of experience in quality assurance, quality control, project management, operations management, auditing, and process improvement. It also lists his educational background and certifications in fields like ISO standards, customer service, telecommunications, and operations management. Key roles included senior quality manager, manager of operations management, and customer service roles. Notable accomplishments include projects that achieved cost savings and process improvements.
Linda Huey has over 15 years of experience in project management, process improvement, auditing, and training. She has led process improvement projects that have increased revenue and driven cultural change through Lean Six Sigma methodologies. As a senior consultant, she has coached project teams, developed value stream maps, analyzed data, and presented solutions to executive management. Previously, she performed internal audits and ensured compliance in finance, operations, and asset management at the FDIC and Ford Motor Company, developing corrective actions that increased revenue and reduced findings. Huey holds certifications in project management, Lean Six Sigma Black Belt, and training and has managed teams of up to 65 auditors.
Donna Schilder has over 25 years of experience as a leadership, career, and business coach helping clients in various industries improve their skills and businesses. She has coached individuals on leadership, communication, strategic thinking and career transitions, as well as facilitating training programs and strategic planning sessions for organizations.
Susan Haldiman has over 15 years of experience managing e-learning projects and teams. She leads the production of over 200 online courses annually, ensuring they meet quality standards and functionality across multiple learning management systems. Haldiman also coordinates with vendors to select appropriate authoring tools and software to increase efficiency and course quality. She regularly communicates with diverse stakeholders, from subject matter experts to customers, to deliver online training solutions.
Nina Stewart is seeking a leadership role utilizing her IT, Lean Six Sigma, and project management experience. She has over 20 years of experience leading teams and process improvement initiatives at Honeywell International. She is certified in Six Sigma Black Belt, Lean, ITIL, and Project Management. Her background includes transforming IT departments through Lean and developing strategies to support business goals.
Daniel J. Roberts has over 20 years of experience in information technology roles within the retail industry. He currently manages multi-million dollar budgets and teams of 15-25 staff at Macy's. His responsibilities include maintaining systems compliance, managing development projects, and overseeing daily production operations. Prior to his current role, Roberts held several manager and supervisor roles overseeing systems development, quality assurance, and point-of-sale data processing. He has a Bachelor's degree in Decision and Information Sciences and professional certifications in web design.
This document outlines the services provided by an HR consulting firm, including facilitating HR processes like performance management and training systems; conducting data analysis, surveys, and benchmarking studies; designing HR manuals and documents; supporting assessment and development centers; building capabilities in performance, processes, and leadership; talent acquisition services like recruitment and assessments; HR compliance services; and statutory procedures, audits, and payroll processing. The firm's vision is to be a trusted partner for SMEs, FMBs, start-ups, and large enterprises in building HR and organizational capabilities.
Stacey Magee has over 20 years of experience as a project manager, business analyst, and systems analyst for various financial institutions. She has a proven track record of managing complex software implementation projects from requirements gathering through deployment. Magee inspires teams and effectively coordinates resources across organizations. She has expertise in project management, systems development, business analysis, and customer requirements.
Vijay Sharma has over 9 years of experience in US health and welfare benefits administration. He is skilled in process management, testing, and process improvement. Some of his accomplishments include automating carrier file testing, saving over 1,600 hours annually, and receiving the highest number of approved process improvement ideas in his organization. Currently he works as a Process Champion/Business Analyst at Mercer India, where he is responsible for administration of health and welfare benefits and ensuring compliance.
Faheem Ahmed Shariff is a quality analyst and process analyst with nearly 6 years of experience implementing six sigma at various industries. He has extensive experience analyzing metrics, conducting root cause analysis, and implementing best practices. He is skilled at statistical analysis and using tools like control charts, Pareto analysis, and fishbone diagrams to identify issues, improve processes, and reduce defects. He is also experienced in process automation, documentation, auditing, and driving continuous improvement initiatives.
Develop and recommend processes and procedures to enhance department workflowSyed Noor Muhammad Rizvi
This document outlines the responsibilities of a logistics and operations assistant manager position. The key responsibilities include developing processes and procedures to enhance workflow, coordinating project activities such as data collection and reporting, and communicating with other departments. Additional duties are overseeing fuel infrastructure, fleet acquisitions, staffing, budgets, and accident monitoring and review.
Develop and recommend processes and procedures to enhance department workflow
TDapronResume(QMS)
1. Thomas Joseph Dapron
4857 Melissa Jo Lane
St. Louis, MO 63128
Cell: 314-686-3728
Email: dcoachtom@hotmail.com
COMPETENCIES:
• Leveraging business excellence and compliance through process optimization
• Leading root cause corrective and preventive action process
• Developing, documenting, controlling, assessing and improving processes and procedures
• Defining requirements and managing change
• Performing needs analysis (survey development and analyses – organizational development)
• Building organizational process architecture
• Developing and delivering tailored training materials
RELATED EMPLOYMENT:
The Boeing Company, St. Louis Missouri - (Mar 1983 - Present)
• Business Process Analyst (Dec 1999 – Present)
• Applications Analyst (Feb 1999 – Dec 1999)
• Senior Specialist - HR Systems & Processes, Applications Analysis (Mar 1997 – Jan 1999)
• Engineering Laboratory /Senior Engineer (Mar 1993 – Feb 1997)
• Engineering Specialist (Nov 1989 – Feb 1993)
• Business Management Analyst (Sept 1987 – Oct 1989)
• Quality Budget and Manpower Analyst (Apr 1983 – Aug 1987)
WORK EXPERIENCE – ACCOMPLISHMENTS:
Quality Management System (QMS) Lead:
• Represented Boeing Shared Services (SSG) – Enterprise Services (ES) as a member and major
contributor to the SSG Quality Council since its early formation. Participated in strategic planning as a
management delegate/voting member.
• Contributed QMS expertise to numerous SSG sub-teams to develop and implement SSG’s Quality
Management System Roles-Responsibilities-Accountabilities and Authorities (RAAs), the SSG Quality
Manual (aligned to ISO9001 International Quality Standard) as well as the organization’s internal audit
program, corrective and preventive action process, process maturity and process self assessment
processes, and preventive & corrective action board (PCAB) charter and operating rhythm.
• Led monthly ES Leadership Team preventive/corrective action board meetings.
• Established, trained and led a geographically dispersed team of SSG-Enterprise Services Quality/Lean
continuous Improvement practitioners in implementing the Quality Management System across seven
independent service groups.
• Developed assessment tool and led ISO-9001 compliance analysis for an HR service delivery model
(TotalAccess).
• Developed and implemented internal document configuration control and change management processes
for desktop instructions, including those that defined the organization’s Quality Management System.
Educated business partners in the process, resulting in increased standards-efficiency, compliance with
requirements, and information management capability.
• Led the PRO (procedure) and BPI (Business Process Instruction) Configuration Control/Management
Process for Boeing-Enterprise Services for several years. Was responsible for over 40 writings owned by
the organization and also managed its review and input to numerous additional Boeing company
writings of impact to Enterprise Services. Ensured process efficiency for development, review,
coordination, approval and system publication.
• Mentored/trained subject matter experts and management in QMS, ISO and related business excellence
methods.
1
2. Process Architecture
• Designed and documented the business process architecture and associated procedures for multiple
emergent organizations including the HR Central Processing Center, SSG Enterprise Services -
Operations Excellence, and Engineering Laboratories - Equipment & Calibration Services.
• Independently established the foundational Employee Services/Enterprise Services Quality Management
and systems infrastructure and processes including implementation of the Single Source for Process
Information (SSPI) system for process management, the Management Emphasis Tracking (MET) system
for management of corrective and preventive action cases, and the Document Management System
(DMS) for publication and control of supplemental writings. Also developed, documented and managed
the execution of the Enterprise Services corrective & preventive action process, ISO-aligned process self-
assessment questionnaire, and document management processes within the ES management system and
operating rhythm. Partnered to develop and implement process self assessment/change management
and records management processes.
• Partnered to define and document various new and improved Boeing Enterprise HR/Payroll and Benefits
Enterprise post merger processes. As change agent, coalesced divergent groups (locations and heritage
company practices - McDonnell Douglas/Boeing).
• Assisted in designing HR services one-stop service center delivery model, including call routing and case
management.
Leadership and Communication
• Facilitated a variety of project teams with charter development, strategic planning, business case
analyses, best practices determination, schedule development, and management status reporting.
• Developed and maintained various training modules (goal-setting, corrective action, document
management, case management etc.) and have extensive experience mentoring teammates and business
partners using such tools.
• Designed and/or provided content and editing for various formal communications via web pages and
organizational newsletters.
• Designed, developed and produced the Enterprise Engineering Laboratory Manual for Boeing Enterprise
and industry communication of Flight and Laboratory Operations state of the art laboratory capabilities
and engineering expertise.
• Managed the Engineering Equipment Services organization’s customer feedback and response process
including workload management.
• Managed major laboratory reduction and consolidation initiative for Engineering Flight and Laboratory
Operations by working with the Engineering Director, Facilities and the Lab Dept Managers, resulting
in significant floor space and facilities cost reduction.
Audit Support
• Led Enterprise Services managers and subject matter experts through dozens of problem definition
efforts, root cause analyses, corrective action planning, closure criteria development and verification of
effectiveness methods for both audit findings and self identified non-conformances.
• Coached subject matter experts to advance skills in the art of designing and implementing process
controls and verification of effectiveness methods. Coordinated yearly requirement for Quality and audit
leads to verify the continued effectiveness of previously implemented audit triggered corrective actions.
• Supported and counseled seven Service Group Leadership Teams in performing case reviews and
determining closure readiness during their respective monthly preventive and corrective action board
leadership team meetings.
Business Analysis / Data Analytics
• Independently developed and managed various QMS compliance goals/objectives and metrics for
Frequency Management Services, Supply Chain Logistics, Creative and Information Services and
Human Resources organizations.
2
3. • Provided consultation regarding balanced metrics and data definitions/collection methods for key
processes.
• Created dozens of flowcharts and graphic representations of processes/models and value streams for
executive management, new hires, process users and third party vendors. Employed various methods of
communication to match specific audiences.
• Developed numerous (customer/internal) reports and queries via various mainframe systems.
• Prepared budget reports and manpower forecasts for government defense contracts. Investigated,
documented and reported variance causes and recovery plans.
• Managed organization capital equipment budget and purchase requests for procurement of supplies and
capital equipment.
EDUCATION and ACHIEVEMENTS:
• Master of Arts – Human Resource Management, Washington University, St. Louis Missouri
• Bachelor of Science Business Administration, University of Missouri St. Louis – Marketing Major with
secondary emphasis in Management & Psychology
• Trained and experienced in Malcolm Baldrige criteria for performance/business excellence as a member
of The 2000 Missouri Quality Award (MQA) board of examiners
• Trained in ISO-9001 quality requirements via both Plexus Corporation (RAB - Registration Accreditation
Board) and the Boeing SSG Quality organization
• Formal Boeing Quality/Lean training: Lean 201, Boeing Problem Solving Model (and Corrective Action
Process), Lean – Value Stream Management (VSM), Employee Involvement (EI) Team Facilitation
• 100+ (estimate) Boeing and external classes and educational seminars related to leadership,
communication, business management, quality management and HR management
• Proficient with Microsoft Office products (Excel, Word, PowerPoint and Outlook)
• Have managed and coached youth sports teams and taught evening grade school class
AWARDS:
• Recipient of the 2004 Boeing - St. Louis site “Quality Hero” award in recognition of outstanding efforts in
pursuit of Quality
• Lifetime member of Beta Gamma Sigma, national scholastic honor society in the field of business and
administration
• Lifetime member of Alpha Mu Alpha, International Honorary Marketing Society - Top 10% GPA among
all senior (academic year) undergraduates at the college of Business Administration
• Recipient of numerous Boeing company performance awards, including “Pride @ Boeing” program
awards during career
3