Manuel Ramírez Servín is an industrial engineer from Mexico with over 30 years of experience in quality engineering roles. He has worked for numerous companies in various industries, with a focus on quality control and assurance. Some of his responsibilities have included developing quality management systems, performing audits, training personnel, and improving process yields. He is skilled in various quality control and improvement methods and holds a Level II certification in SQC.

1. Manuel Ramírez Servín
Andador Marco Montero Ruiz # 959, col. Álamo Oriente
45560 San Pedro Tlaquepaque, Jalisco; México
(33) 36.59.55.24 (home)
(33) 10.91.47.81 (mobile)
E-Mail address: maraser37@gmail.com
January 15
EDUCATION: Titled Industrial Engineer
“SQC level II Certified”
English
(several institutes)
PERSONAL
DATA:
Mexican, Married, 2 son
Willing to travel.
“There is always a better way to make work better”
EXPERIENCE:
Telect de México SA de CV Aug, 2006
(Power management and electronic devices for telecommunications)
 Quality Engineer.
Irisagua Apr, 2006 to Aug, 2006
(Mold injection and extrusion of plastic, for bottle caps and medical)
 Quality Engineer.
ALCOM Electronics de México -Tamaulipas- Apr, 2004 to Aug, 2004
(Painting, pad printing, laser and assembly of nose pieces for car radios –Alpine subsidiary-)
 Sr. Quality Engineer.
Solectron Global Services May, 2001 to Apr, 2003
(Repair and upgrade services for electronic assemblies and PC motherboards)
 Sr. Quality Engineer (acting as superintendent)
Nat Steel Electronics Feb, 1999 to May, 2001
(Repair, upgrade services and mass production for electronic assemblies and PC motherboards)
 Quality Superintendent (Interim Manager -while absent-)
Lucent Technologies, S.A. de C.V. (AT&T formerly) Mar, 1991 to Dec, 1998
(Corded, cordless, cellular phone and answering machines production)
 Quality Engineer Level I
 Quality Process Supervisor
 Incoming Inspection Supervisor
Motorola de México, S.A. de C.V. Jun, 1984 to Feb, 1991
(Production and assembly of semiconductor devices)
 Training Quality Supervisor
 Quality Process Supervisor
 Reliability Laboratory Supervisor
 Manufacturing Supervisor (Silicon Wafer Process)
 Industrial Engineer Analyst
SKILLS:
Research and develop training plans for operators and quality inspectors Manufacturing Process Auditor
(Coordinator) FMEA (Failure Mode and Effect Analysis) Visual aids and work instructions elaboration SQC
instructor for inspectors, supervisors and engineers WIP control by statistical methods and cycle time determination
Process/Machine capability studies GR&R Correlation and significant studies Time and motion studies
Work methods improvement Layout elaboration Work samples for burden determination 5Ss 7 steps
problem solving 8Ds problems solving Cost of Quality Management Administrative and directive development
(ICAMI) Trainers formation Loan 6 sigma Logical management of thinking skills Executive seminar for
successful manufacturing Human and situational leadership Administrative interaction Interview techniques
Actualization in administrative commands for intermediates Analysis design and audits to systems PC
knowledge (Windows, Office).

2. Manuel Ramírez Servín
January 15
PROFESSIONAL ACHIEVEMENTS:
 Responsible of quality to support Apple, Dell, Sun, Nortel, Intel, Compaq, HP, IBM, Honda, Ford, Chrysler,
Mercedes Benz and BMW accounts.
 I improved process yields for: Painting, pad printing, laser and assembly of nose pieces for car radios from 70 to
91%; Mechanical yield on wafer handling from 85 to 90%; Visual mechanical yield of PCBAs from 80 to 99.4%
having cero returns on reports and product from customer.
 I was coordinator for the Lucent Technologies participation to the “Premio Jalisco a la Calidad”.
 I coordinated activities to obtain Irisagua certification to produce bottle caps for Coca Cola Co.
 I designed and establish the QMS for Solectron Global Services and Nat Steel Electronics based on the ISO
9000 std. and got Solectron Global Services ready for its certification on ISO 9002, 2000 by BSI agency on
October, 2002.
 Responsible to develop and deploy process and documentation related to Quality Control and Assurance (ESD,
calibration, manufacturing process audits, document control, process control, quality control plans, incoming
inspection, MRB, SCRAP control and management, SQC).
 I analyzed and designed quality criteria, inspection methods and sampling plans according to product
performance and standardize inspection criteria for finished product, process characterization, FMEA and annual
budget planning.
 I established communication lines among ALCOM Reynosa (México) and ALCOM Indiana (USA) in order to
establish solutions to customer complains.
 I coordinated incoming inspection operations when AT&T started operations and I was leader for quality when
third production shift started operations.
 I was coordinator for the quality cost management.
 I established and trained quality inspectors and engineers in New Jersey USA on the In line quality system.
 I developed the policy for the ESD control at Telect de México and responsible to coordinate, develop and to
establish ESD control and audits methodologies.
 I performed motion and time studies, production lines balancing and determination of production capacity.
 I developed in conjunction with other partners for Motorola de México, WIP Optimization by statistical methods.
 I have developed training material and instructed inspectors, supervisors and engineers on themes related to PC
usage, FMEA, SQC, 8Ds, 7 steps, 5Ss, Internal audits, ESD, UL and Telect Quality Standards.
 I planned and developed the strategy for Telect de México to have 0 VN (Variation Notices) on external UL audits.
 Responsible for the customer claims following up, repair and return to customer repaired products and to provide
to customers with actions to improve manufacturing processes based on information of the findings from repaired
products (RMAs).
 Calibration system and GR&R studies responsible.
PERSONAL ACHIEVEMENTS:
 Co-founder of the "Instituto Jalisciense de la Calidad", "Premio Jalisco a la Calidad (Quality award)
 Instructor for the educational project focused on the growth of "100 Micro and Mid organizations" on themes
related to “Strategic Planning”, “Quality Systems Planning” and "7 basic statistical tools for the process
improvement"
 Evaluator for the "Premio Jalisco a la Calidad" (two times as member team and one as team leader)
 I was Scout chief leader of the group XXXVII in Jalisco and concluded a course to be a brigadist on “Protección
Civil Jalisco”.