This document outlines the topics covered in 5 units of a course on decision support systems. Unit 1 discusses the roles of managers and reasons for computerized decision support systems. It also defines systems and decision support frameworks. Unit 2 covers decision making design phases, decision styles, and relationships between decision making and personality/cognition. Unit 3 provides an overview of decision support systems, their components and classifications. Unit 4 describes group support systems, tools, and processes. Unit 5 covers knowledge management, the knowledge management cycle, and systems related to learning organizations and culture.

1. Decision Support Systems
Swathi Rampur [1cg11is092] CIT ,GUBBI Page 1
Unit 1 : decision making and computerized support -1
1) Explain 10 major roles performed by the manager.
2) Explain reasons needed for computerized decision support
system.
3) Define system. explain the structure of a system with a neat
block diagram.
4) Briefly ,explain decision support frameworks
5) Explain decision support frameworks proposed by gory and
Scott Morton .
6) State and explain different factors affecting decision making.
7) What is a model? Explain the classification of models according
to their degree of abstraction

2. Decision Support Systems
Swathi Rampur [1cg11is092] CIT ,GUBBI Page 2
Unit 2 : decision making and computerized support -2
1) Briefly explain the decision making design phases.
2) Define decision style. Describe why it is important to consider
in decision making process.
3) Explain briefly about the relationship of decision making with
personality types, gender and human cognition.
4) Explain cognitive style and decision styles,with specific
examples.
5) List and explain different classes of descriptive models.
6) Describe the importance of decision style in decision making
process.
7) Define implementation phase. How can dss support
implementation of a decision?
8) Explain with block diagram, the decision making and modelling
process.

3. Decision Support Systems
Swathi Rampur [1cg11is092] CIT ,GUBBI Page 3
Unit 3 : decision support systems : An overview
1) What is DSS? Explain the characteristics and capabilities of
DSS.
2) With a schematic view of dss. Explain the various components
of DSS.
3) Describe the ideal characteristics and capabilities of DSS.
4) Explain in detail the two major components of dss.
5) What are the various DSS classifications?
6) Explain the user interface subsystem with a neat diagram.

4. Decision Support Systems
Swathi Rampur [1cg11is092] CIT ,GUBBI Page 4
Unit 5 : Group Support Systems
1) Define group work. And explain important characteristics of
groupwork.
2) Explain the time/place communication framework and some
collaborative computing support system.
3) Explain distance learning with its advantages and disadvantages.
4) Explain the different tools and their relationships to major group
support system activities.
5) Explain the concept of idea generation through electronic
brainstorming.
6) What is groupware? Briefly describe popular groupware sytem.
7) Explain standard GSS process.
8) Mention the benefits and characteristics of groupwork.

5. Decision Support Systems
Swathi Rampur [1cg11is092] CIT ,GUBBI Page 5
Unit 7: Knowledge Management
1) Define the knowledge management and explain the major
activities of knowledge management.
2) With a neat diagram, explain knowledge management cycle.
3) Explain process and practice approaches to knowledge
management system.
4) What are the knowledge management systems? Explain the
following terms with respect to knowledge management
i) Learning organisation
ii) Organisational memory
iii) Organisational learning
iv) Organisational culture.
5) Describe the components of KMS.
6) Define explicit knowledge , Leaky knowledge , embedded
knowledge , sticky knowledge.
7) List the responsibilities of the chief knowledge officer.