Robotic Process Automation Framework

www.integratedconsulting.sk 1www.integratedconsulting.sk 1
Robotic
Process
Automation
Readiness
Framework

www.integratedconsulting.sk 2
CHALLENGES OF ROBOTIC PROCESS AUTOMATION
● Robotic Process Automation (RPA)is a technological enabler to stay
competitive and is an emerging prerequisite of improving business
performance.
● Businesses are right now assessing benefits and impact on their business
model and most of them are in very early stage of implementing it.
● For successful implementation it is key to have a stage based methodology
in place. RPA will force companies to rethink processes and the added
value they create to their customers.
● Traditional IT Technology is not able to keep up with increasing customer
requirements for real-time fulfilment, 24/7 availability, greater accuracy,
predictive data, faster processing. RPA is enabling to close this missing gap
in demand and technology and is a solution to this problem.
● Before implementing any RPA solution a thoughtful preparation needs to
be done: setting the vision, selecting the right processes, define future to-be
state, assess impact on employees and customers.
● RPA will impact the future required skill set of employees and opens the
question of psychological acceptance of these new technologies.
Expected Benefits of RPA:
• Cost reduction
• Improved quality - zero
defects
• Improved processing time
• Increased flexibility 24/7
availability
• Improved Customer
Experience
Managing the people side during the transition is key to the success of RPA implementation.
Cost savings of
more than 30% are
expected across key RPA
suitable functions such as
finance, accounting,
human resources and
supply chain.

EXAMPLE OF A PROCESS AUTOMATION
RPA executes tasks within existing IT systems by emulating activities carried out by employees.
Examples of processes:
● Operational accounting - billing and collections, accounts receivable
● General accounting - allocations and adjustments, journal entry
● Data processing, reconciliations, intercompany transactions and close
● Financial and external reporting
● Planning, budgeting and forecasting
● Treasury processes
● Insurance claim validation
Check
Invoice
details
Compare
with
Purchase
Order
Goods
Received ?
Yes
Reconcile
Invoice
Trigger
Payment to
vendor
Typical tasks automated:
• Capture and manipulation of data
• Communication with other
existing systems
• Triggering responses, other tasks
Process suitable for RPA:
• Repetitive
• Rule-based
• If-Then Decision making
• Structured data
• High volume tasks
Most common RPA gaps:
• Processes are not
standardized sufficiently
• Processes are too complex
• Too many exception
procedures
• Fuzzy decision points
• Unstructured data, not
consistent data sources
• Missing and outdated
documentation of processes

5 STAGE ICG RPA READINESS FRAMEWORK
Strategy
Development
Opportunity
Assessment
Process
Readiness
Capabilities
Development
• Define RPA Future
vision
• Define Scope of RPA
• Organizational Impact
Assessment
• Cultural Analysis
• Define New
Operational Model
• Business Process
Model Review
• Inventory of suitable
processes
• Select Processes for
Automation
• RPA Gap Assessment
• Develop Business
Case
• Capture processes for
RPA
• Standardization of
processes
• Redesign of
Processes to rule-
based
• Define future customer
journey
• Documenting
Requirements for
Implementation
Create a strong support
team. Trainings on:
• RPA Readiness
• Future Process
Management
• Exception Handling
• Process Control &
Monitoring
• Change
Implementation
Change Management
Our 5 Stage RPA Readiness Framework will help you to prepare and implement process
automation independently from a selected vendor of the RPA solution.

ICG ROBOTIC PROCESS AUTOMATION SUPPORT
Consulting
Project and
Change
Management
RPA Readiness Tool Set
Value Stream
process mapping
Business Process
Model Review
Information/Data
Flow mapping
Process Design of
future processes
Risk Analysis /
Failure Mode Effect
Analysis
RPA Gap Analysis /
Bottleneck removal
Organizational
Impact Assessment
Cultural Analysis
Process Capturing Cost/Benefit
Analysis
Client Summit /
Customer Journey
Kaizen & Lean
Tools
Data Collection Change
Management tools
Our methodology takes into account multiple
aspects the RPA implementation will bring to
your organization.
The 5 Stage RPA Readiness Framework
ensures identification of the right processes
and their fit for RPA so they can deliver clear
business value.

Process and Change
Consulting
Diana Rusnáková

Typical situations where I can support you
You want to decrease
operation costs and
increase efficiency
You need to solve
complex problems
and find root causes
Responsibilities are
not clear and need to
be defined
You want to increase
customer orientation
of your offering
Key people are
overwhelmed and you
miss capacities for
new projects
Lack of transparency
how your processes
work and where are
opportunities
A lot of projects
ongoing, but lack of
transparency on
status and benefits
Employees are not
engaged enough
and are resistant to
changes

MY SERVICE PORTFOLIO
Business Process Management
• Process Improvement Projects
• Lean Six Sigma Training
• Operational Excellence Programs
• Process audit
• KAIZEN Workshops
• Design of new processes
Change management
• Manage Change
• Cultural Change
• Change Communication
• Change Management Training
Project management
• Project Management
• PMO Strategy (Project Management Office)
• Project Management Training
Consulting
People
Development
Projects
Change
Management

Diana Rusnakova
diana.rusnakova@integratedconsulting.sk
+421 908 767 501
Linkedin: https://www.linkedin.com/in/dianarusnakova/
COMPETENCES
− Operational Excellence pro-grams
− Lean Six Sigma deployment
− Change Management work-shops and trainings
− Process Design
− Kaizen events
− Process Audits
− Project Portfolio Management and PMO
Diana supports clients on their journey to change and
improve processes. Previously working across different
industries internationally she developed a strong eye to
see opportunities for growth and efficiency gain. She has
a passion to design new solutions and processes that
add greater value to the customer. Her consultancy
approach is strongly focusing on the people side of
changes.
Diana provides training in Lean Six Sigma, Change
Management and Project Portfolio Management.
Diana studied at the University of Economics in
Bratislava.
POSITION
Consultant ICG
PROJECTS
Improvement of Service Installation process – Telco,
Increase Efficiency of Debt Collection Process – Telco,
Document and Knowledge Management – IT First Data,
Operational Excellence Program – First Data, Procure to
Pay Process Optimization – SwissRe, Lean Couch - Union

About ICG

INTEGRATED CONSULTING GROUP
ABOUT US
We are a consulting company operating in 11 European countries with
more than 30 years of experience. We focus on process improvement
using methodology of Lean Six Sigma, business innovations and
change management. We deliver particular projects, trainings and
combined programs to our clients in both service and manufacturing
organizations. We understand our contribution as the delivery of
concrete results and the transfer of our knowledge to the client's side.
Integrated
Consulting
Group
7 values of our company
1. The customer is always our top priority.
We build long-term relationship based on
trust.
2. We deliver more than the customer
expects.
3. We are committed to results. We are
rewarded for the supplied value.
4. We fully adapt to specific needs and
requirements of the client.
5. Positive feedback from the customer is
the main indicator of success for us.
6. Whatever we do, we want to do it as the
best one in our field.
7. We do, what we enjoy, and we want you
to enjoy it as well.
130
Consultants
11
Countries
30
Years of experience
Partner in USA and China

WAY OF OUR WORK: CO-CREATION
● In our work, we effectively combine expert project knowledge with soft techniques to work with people
and develop people. We offer and combine tutorials, training and coaching.
● Our work is based on engaging people and using innovative approaches. Consultations and analyzes
are combined with group workshops to ensure the necessary commitment to change.
● We implement the projects together with the client. This will make it easier to accept the proposed
changes and help transfer knowledge and methodology to the organization of the client.
● In case of interest from the client we provide detailed certified internal staff training for selected
methods and procedures for process management, improvement or change management.
We transfer our know-how to your employees so that you stay in your company after the
project is over

OUR COMPETITIVE STRENGTHS
2
OPEX – Operational
Excellence
5
Six Sigma
7
Workshops
management
5
Design for X
3
Change
management
8
Innovation
1
Lean
6
Project
management

INTEGRATED CONSULTING GROUP TRAININGS
Name of the training Category Scope
Lean Six Sigma Yellow Belt Lean Six Sigma 1 day
Lean Six Sigma Green Belt Lean Six Sigma 6 days
Lean Six Sigma Black Belt (6 days Green Belt module + 13 days extension) Lean Six Sigma 19 days
Lean Six Sigma Champions Training (for Sponsors) Lean Six Sigma 1 day
DFSS – Design For Six Sigma Lean Six Sigma 3 days
Minitab 17 – statistical software Lean Six Sigma 2 days
DOE – Design of experiment Lean Six Sigma 2 days
Business Process Management Processes and Quality 2 days
Lean Value Stream Expert (VSM) Lean 3 days
Lean Flow Expert (TPM, SMED) Lean 3 days
Lean Pull Expert (Kanban, PULL) Lean 3 days
Lean Praktik Lean 2 days
A3/PDCA – Problem Solving Expert Lean 2 days
Design for Cost Academy Innovation and design 5 x 2 days
TRIZ Innovation and design 3 days
Creative Problem Solving Innovation and design 2 days
Innovation Process Innovation and design 3 days
Change management Change & PM 2 days
Project management – tools and techniques Change & PM 2 days
Project manager’s mindset Change & PM 2 days
PMO - Project Portfolio Management Change & PM 2 days

A TEAM OF PROFESSIONAL PERSONALITIES
● Our team consists mainly of experienced consultants and some high potential junior consultants
● Our ambition is to have a good mix of different personalities, women and men, old and young, with different nationalities and
academic backgrounds
● Every consultant has strong process competences and appropriate social skills
● Every consultant has know-how in at least one of our key competences: strategy, innovation, organization, controlling or
leadership
● We all enjoy our work and engage ourselves fully in our projects – there are no strict management functions, all consultants
are key persons
● For each core competence we have at least 5 in-house top professionals with a strongly established market position
● It is important to maintain the variety of different personalities in preferably hierarchy-free environment – we are all vivid
personalities of different age

References –
Projects and our clients

EXPERIENCE AND REFERENCES
Selected cases Further references
VODAFONE
Lean Six Sigma deployment in Czech Republic incl
Lean coaching, training and changing the culture
ERSTE
Lean-based middle management competence
development through a pilot project (design and
international extension) ; After a training of Office
Lean and the related “soft” elements, joint execution
of a process development and its extension to all of
the countries (Erste Bank Procurement) Quality
management training
GE MONEY
Process audit for HR processes. Lean all processes
at Account payable and Cash management
department with objective to shorten the time and
reduce costs
CREDIT AGRICOLE
Co-operation and communication development
program

VODAFONE
Lean Six Sigma deployment in Czech Republic incl
Lean coaching, training and changing the culture
ERSTE
Lean-based middle management competence
development through a pilot project (design and
international extension) ; After a training of Office
Lean and the related “soft” elements, joint execution
of a process development and its extension to all of
the countries (Erste Bank Procurement) Quality
management training
GE MONEY
Process audit for HR processes. Lean all processes
at Account payable and Cash management
department with objective to shorten the time and
reduce costs
CREDIT AGRICOLE
Co-operation and communication development
program
BUDAPEST BANK
„Catalyst Leader” - Skills development and
awareness related to the Catalyst Leader model ;
Applied leadership & Skills development programs
for the management team
AVG
Support process and change integration of core
billing systems for new acquired companies.
Coordination of integration process incl process
review, workshops with key stakeholders and
preparing implemntation and communication plan.
VODAFONE
Incentive system - Development of private and
corporate banking department sales incentive system;
Benchmarking the Hungarian banks private sales in
relation to incentive systems. Front desk process
development - Physical design and standards of the
front desk were criticised internally and also by clients.
In this project we renewed the front desk operation
applying the Kaizen approach
AVIS
5 year program at Budapest Shared Service Center;
continuous improvement (lean) program establishing
growth and business excellence; managing growth
process in 10 countries, 500+ FTE expansion,
excellence program for several financial and customer
service processes
AVG
Identify waste during financial reporting process to be
able all management and external financial reports are
compliant, accurate in information. Additionally focus on
timely delivering and efficiency in processing. Process
audit, workshop and communication plan executed
during 6 month project
NN
Support transformation program where new front end
system is implemented. By series of workshops with
users identify customers requirements (voice of
customers) and convert them into technical
requirements. Project management and change role.
ČEZ
Support big transformation where new CRM system is
deployed by process analysis and workshops with key
users.
OPEX - REFERENCES

Reference – What our clients say
about our trainings

SELECTED REFERENCES FOR THE TRAINING
« Green Belt training organized by ICG-Capability was the most interesting of all previously completed trainings
for me. The discussed topic is presented very clearly and interestingly, plus professional approach of the lecturer
and his knowledge of practice enrich the training a lot. I recommend to attend this training to all those who are in
the field of processes or optimization. Additionally, I got motivated to further enhancement of knowledge in this
field. »
Pavla Procházková, Process Analyst Senior Specialist, mBank
« Training "Lean Six Sigma (Green Belt)," led by Libor Čadek fulfilled my expectations and after its completion am
ready to run projects using the methodology of "Lean" and methodology of "Six Sigma", especially thanks to
practical simulation game that allowed us to use acquired knowledge already during the training. I would like to
emphasise especially two facts that had great impact on the high level of the training. The first of them is the
ability of Libor to explain simply and clearly the methodology and tools used, he is therefore an excellent trainer.
At the same time Libor has a variety of practical experiences that help to understand the methodology and the
human factor (often underrated), so crucial for the success of each project. »
Zuzana Tökölyová, AVG
« LEAN Six Sigma Green Belt training does not only provide theoretical knowledge at a very high level, but above
all practical examples and immediate application of the knowledge acquired during the simulation game. I was
very pleased with the quality of training, and I can only recommend it to other interested people. »
Petr Raus, Shell
« If you are interested in self-education and obtaining a certificate in Lean Management Six Sigma Green Belt
and Black Belt, I recommend ICG-Capability and its lecturers Libor Čadek and Milan Gazdík, who, with their deep
theoretical knowledge, approved by practical experience and a number of realized projects, provide you with a
complete overview of the topic. This fact, together with the great approach of the lecturers in the course itself,
represents the right choice for your career development and growth. »
Martin Kolesár, Capgemini

SELECTED REFERENCES FOR THE TRAINING
« In the broad topic of process management I consider it very important to choose the essentials and keep the
logical thread that will allow more and less experienced people to follow along. The lecturer added to it with
refreshing detachment and humor that make even statistics an experience. I can highly recommend the Green Belt
training and I'm very glad to choose in the future even more training from ICG-Capability »
Ľubomír Michálek, Slovenská Sporitelňa
« The Green Belt Lean Six Sigma training was a very good investment. It presented a great combination of
practical exercises, comprehensible theory immediately applied to specific examples and open discussion with an
experienced lecturer and other participants. I recommend it to anyone who is interested in these issues. »
Jana Sedláčková, Provident Financial
« After the great experience from Change Management training, I have decided to attend also Lean Six Sigma -
Green Belt training at ICG-Capability company. The same experience repeated. Perfect approach, understandable
materials, great in theory and extremely practically prepared lecturer. We tried all techniques on the spot,
simulation game was prepared for us. Information about processes in one place. I recommend it to all who want to
dedicate themselves to process management in dutiful and practical way. »
Kateřina Dlouhá, Manager, ČSOB
« Both me and my boss who has attended Green Belt and Black Belt training before me were very satisfied with the
training at ICG-Capability company… For me the most important benefit during the Lean Six Sigma Green Belt
training was the professional approach of the instructor, his intelligent presentation, supported by high-quality
materials and his professional knowledge of the topic. When we add the extroverted and empathetic personality of
the instructor, this training reached the level that one expects from this form of self-education. That's why I decided
to continue in the cooperation with ICG-Capability and attend also Lean Six Sigma Black Belt training under their
supervision. In the future, I will highly recommend this company also to my colleagues. »
Monika Fialová, Project Manager, Cetelem

ICG Integrated Consulting
Group Slovakia s.r.o.
ICG Integrated Consulting Group Slovakia s.r.o.
Černyševského 10, Bratislava,851 01
T +420-775 012 859
office@integratedconsulting.sk
www.integratedconsulting.sk

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