This document can help you walk through drafting results statements for a resume. It corresponds with the Results Resume Presentation

1. Results Lead to Results!
Throughout your life you have done things that gave you a deep-down
feeling of satisfaction, pride, and accomplishment. To you they were
important, and they were successes- something resulted from the
effort you put forth.
Some of your results have been associated with your professional life,
some with your personal life, or some with your community and social
life. What counts is that it led to something that was valued by you,
your company, or your community. Look at a result or
accomplishment this way: It is something you felt you did well,
enjoyed doing, and are proud of accomplishing.
In the boxes that follow on the next page, think about your work and
personal life. Describe 12 or more professional
results/accomplishments and 2-4 personal, social or civic
results/accomplishments. As you outline these accomplishments,
think about the initial situation, what actions you or others took, and
the result of these actions taken on you, on others, or on the
organization. Do not be shy about your successes!
For example:
Guided the research on three new projects that later achieved
sales of $2 million
Developed an employee benefits program which assisted all
other divisions
Generated $50,000 of business with new clients in a 6 month
period
To guide your thinking, we have listed a number of action verbs to
help you recall certain specific results.
Please provide numbers, dollars, percentage increases, etc.,
wherever possible.
1

2. Results/Accomplishment Statements
Adapt/modify/adjust Accomplishment 1:
Advise/counsel
Analyze/investigate/research
Appraise/assess/evaluate
Arbitrate/mediate
Audit
Brief/inform
Budget
Classify/categorize Accomplishment 2:
Collaborate
Consult
Create/ invent/design
Decide
Draft/outline
Economize
Edited/revised
Envision/conceive
Accomplishment 3:
Estimate/project
Expedite/accelerate/advance
Facilitate/assist
Forecast/predict
Identify/recognize
Implement/initiate/instigate
Influenced/persuade
Inspect/examine
Integrate/incorporate Accomplishment 4:
Investigate
Lead
Listen
Manage/direct
Market
Motivate/encourage/inspire
Multi-task
Negotiate/bargain Accomplishment 5:
Operate
Organize/assemble/arrange
Persuade/convince
Plan/schedule/program
Present/speak/provide
Produce/form/synthesize
2

3. Program Accomplishment 6:
Promote/endorse
Recommend/propose
Recruit/enlist/employ
Redesign/reorganize/restore
Sell
Solve/troubleshoot
Summarize/recap
Supervise/lead/monitor
Teach/train/instruct/coach
Write/publish
AFTER DETAILING YOUR ACCOMPLISHMENTS,
IDENTIFY YOUR KEY SKILLS THAT LED TO
THEM
Review your results on the previous pages. Circle or highlight the skills in the
left box that you used and want to use again. Of all your skills, list below the
ones you perform the very best and enjoy the most. These are your most
marketable skills and the ones you want to use in your next job.
Example: Manage information systems
Adapt/modify/adjust IDENTIFY YOUR KEY SKILL SETS BELOW
Advise/counsel
Analyze/investigate/research
Appraise/assess/evaluate
Arbitrate/mediate
Audit
Brief/inform
Budget
Classify/categorize
Collaborate
Consult
Create/ invent/design
Decide
Draft/outline
Economize
Edited/revised
Envision/conceive
Estimate/project
Expedite/accelerate/advance
Facilitate/assist
Forecast/predict
Identify/recognize
Implement/initiate/instigate
3

4. Influenced/persuade
Inspect/examine
Integrate/incorporate
Investigate
Lead
Listen
Manage/direct
Market
Motivate/encourage/inspire
Multi-task
Negotiate/bargain
Operate
Organize/assemble/arrange
Persuade/convince
Plan/schedule/program
Present/speak/provide
Produce/form/synthesize
Program
Promote/endorse
Recommend/propose
Recruit/enlist/employ
Redesign/reorganize/restore
Sell
Solve/troubleshoot
Summarize/recap
Supervise/lead/monitor
Teach/train/instruct/coach
Write/publish
4

5. Write Results Statements
Now you are ready to create concrete examples of where, when, and how you did
something that led to results. For each of your key skills, develop an example to support
it. Choose from the results/accomplishments that you developed in your professional
profile and demonstrate your highest level of effectiveness.
Situation – What problem, situation, task, opportunity did you address? What was
done? For whom? Example: “I wrote a new sales presentation for Jim Smith.”
Action – What action(s) did you or your direct reports take? What did I do? How did I
do it? Example: “I analyzed current presentation, researched options, wrote new
presentation, and monitored results.”
Result – What were the results or benefits in quantified terms? Quantify and qualify.
What was improved or modified? – quantify whenever possible using numbers,
dollars, percentages, survey results. Example: “New presentation saved salespeople
one hour per sales call, increased closing by 20%, reduced learning curve by 30 days,
contributed to company’s overall growth.”
Describe this results/accomplishment in a single sentence (a bullet suitable for
marketing you). Well-written statements begin with a powerful VERB and demonstrate
a result achieved. These templates can help:
Successfully planned __________________, resulting in __________________.
Created _____________________________, which led to _________________.
Implemented _____________________, increasing profits by _______________.
Initiated _________________________. Result: __________________________.
EXAMPLE: Planned
SITUATION: Planned renovations and re-opening of a restaurant within two months
after being hired as Sales Manager for a large hospitality business in a competitive
resort area.
ACTION: Reviewed existing plan; revised service and product concept; altered interior
renovation; coordinated with all entities; developed standards for implementation; trained
personnel; marketed; monitored quality assurance and financial performance.
RESULTS: Operation opened on schedule, within budget. Increased revenue by 25%
the first year, and received favorable feedback from customers and investors.
Results Statement
Planned and directed the renovation and launch of a restaurant including overseeing
renovations, hiring and training personnel, coordinating marketing, and forecasting
financial performance that led to the restaurant opening on schedule and a 25%
increase in revenue during first year of operation
5

6. Results statements— Everyone has them! Demonstrate how you attained or exceeded
your job goals, how you took the initiative to improve something, went above and beyond
or acted outside the usual realm of job responsibility. Details may include:
Quantity Honors/awards/recognition
Quality Unusual situations or actions taken
Scope Time saved
Dollars
Productivity/efficiency
Time frame
Sources of information for results statements
Prior work records. Performance reviews and progress reports
Job descriptions Awards and commendations
Letters of recognition Prior resumes
Colleagues
Examples of Without Metrics With Metrics
results
statements by
Position
Non-Exempt Unloaded several trucks Unloaded 12 trucks and
every day. approximately 12,000 pounds of glass
daily; consistently achieved 100%
customer satisfaction ratings.
Administrative Tracked expenses and Created an Excel spreadsheet to
saved money. track expenses that saved 20%, or
over $2,000, per year for 3 years.
Line Staff Answered customer calls Answered over 100 customer calls
successfully. per day and achieved 24-hour
problem-resolution rate of 98%.
Technical Installed several LANs. Installed 40 LANs in 6 states within 1
year to improve intracompany
communication, facilitate order
processing and increase capacity
from 1,500 to > 2,500 orders per day.
Manager Grew sales and Grew division sales from $49M to
decreased sales expense. over $104M in 3 years while
decreasing sales expense 18%.
Executive Successfully directed Implemented a 2-year program that
program management exceeded a projected 20% annual
team. reduction in costs, or $4M annually,
for 43 locations in the Northeast.
6