The document discusses feedback received on an academic product. It analyzes the feedback through various communication and media theories. Key points discussed include: - The style of language in the product suited its academic audience. - Feedback could be evaluated through the two-step flow theory, with some users acting as opinion leaders for others. - Images and text in promotional materials were designed based on reception theory to communicate hidden messages to the educated audience. - Higher ratings came from users in the product's target age range of 25-26, satisfying their needs and uses of the product. - Synergy across promotional campaigns was important but responses cannot always be taken at face value if based on regional familiarity