1. Dionne Anitra Donelson
2221 Carling Dr#3
Madison Wisconsin 53711
608-239-2993
donelsondionne@gmail.com
OBJECTIVE
Obtain suitable long-term employment in Customer Service Management where
I can utilize my skills and experience to improve customer satisfaction, and growth with the
company.
WORK EXPERIENCE
Concourse Hotel and Governors Club 08/2013-06/2014
Madison, Wisconsin
Front Desk Operator
 Greeted, registered, and assigned rooms to guests.
 Contacted housekeeping or maintenance staff when guests report problems.
 Made and confirmed reservations.
 Issued room keys and escorted instructions to bellmen.
 Keep records of room availability and guests' accounts, manually or using computers.
 Obtained training and used both Opera and Mistro programs.
 Performed bookkeeping activities for Sundries Store, balancing accounts and conducting nightly
audits.
 Posted charges, such those for rooms, food, liquor, or telephone calls into the computer system
for billing.
 Computed bills, collected payments, and made change for guests.
 Recorded guest comments and complaints, referred customers to managers as necessary.
Cleanpower LLC 10/2011 to 7/2012
Madison, Wisconsin
General Cleaner
 Monitored building security and safety by performing such tasks as locking doors after operating
hours and checking electrical appliance use to ensure that hazards are not created.
 Serviced, cleaned and supplied restrooms, gathered and emptied trash.
 Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming.
 Followed procedures for the use of chemical cleaners and power equipment to prevent damage
to floors and fixtures.
 Mixed water and detergents or acids in containers to prepare cleaning solutions according to
specifications. Requisitioned supplies or equipment needed for cleaning and maintenance duties.
 Notified managers concerning the need for major repairs or additions to building operating
systems.
 Cleaned windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or
squeegees.

2. Xentel Inc. 10/2007 to 2/2010
Madison, Wisconsin
Credit Card Verifier
 Outgoing call center contacting donors for annual donations for Children’s Leukemia Research
Association and Women’s Breast Cancer Initiative.
 Contacted corporate representatives, government officials, or community leaders to increase
awareness of organizational causes, activities, or needs.
 Created and updated donor databases.
 Developed strategies to encourage new or increased contributions.
 Process credit cards donations over the phone.
Feather Larson and Synhorst 10/2003 to 6/2007
Hastings, Minnesota
Trainer /Recruiter/ Quality control
 Directed and supervise fundraising staff, including volunteer staff members.
 Contacted corporate representatives, government officials, or community leaders to increase
awareness of organizational causes, activities, or needs.
 Created and updated donor databases.
 Developed strategies to encourage new or increased contributions.
EDUCATION
Globe University
Middleton Campus, Wisconsin
Massage Therapy/Business Management
Obtained Credits toward degree.