1. Demetria Zimmerman
1010 N. Summit Ave. Apt #1
Pasadena, CA 91103
(626) 399-4475
DemetriaZimmerman@yahoo.com
PROFESSIONAL SUMMARY
To obtain a responsible and challenging position in your company where I can utilize and develop my
skills, strong work ethic, people and problem solving skills while receiving gratification from performing
outstanding quality customer service
SKILLS
o Time Management
o Quality Control Analysis
o Complex Problem Solving
o Customer and PersonalService
o Clerical
o Operation Monitoring
EXPERIENCE
Muhammad Sanders – Pasadena,CA
Caregiver, 11/2010 – 02/2015
o Basic food shopping and preparation
o Light housekeeping
o Medication reminders
o Transferring the client
o Assisted with bathing and grooming
Pasadena Superior Court - Pasadena,CA
Records Clerk, 11/2009 – 09/2010
o Processed record requests on the computer that were received via phone, fax, mail or in person.
o Received, documented and logged in all initial filings and custody cases.
o Certified court documents.
o Provided courtroom assistance by preparing the calendar.
o Received, sorted and disbursed the mail, answered phones, filed.
o Delivered the minutes and add-ons custody cases to the courtrooms.
Celestica Warehouse (Addeco Agency) – Fontana,CA
Warehouse,12/2008 – 04/2009
o Positioned, aligned and fasten units to assembly line using various cables.
o Inspected, tested and adjusted completed cable box units to ensure that each unit met quality
specification and customer requirements.
Zimmerman Family Childcare – Fontana,CA
Administrator/Instructor, 12/2004 – 11/2008
o Supported children’s physical, emotional and social development while encouraging
understanding of others and positive self-concepts.
o Instructed children in health and personal habits and sanitized the facility.
o Kept records on individual children including daily observations and information about activities,
meals, medical records,curriculum, and bookkeeping.

2. Bank of the West – Compton, CA
Merchant Teller, 5/2001 – 11/2002
o Processed deposits, withdrawals, stop payments, wire transfers and any other transaction needed
by customers.
o Maintain favorable customer relations through proper handling of all paying and receiving
transactions, according to established guidelines.
o Exercise discretion, judgment, and initiative regarding transaction problems and inquiries.
o Maintain, verify, balance assigned cash drawer,including appropriate trial balancing throughout
the day. Keep cash drawer balance below drawer limits.
o Receive and answer questions on Bank transaction services and procedures Discuss routine
problems related to checking and savings transactions. Direct customers to appropriate employees
for answers to special or unique problems or inquiries. Refer difficult or complex problems to
Supervisor.
o Sell cashier's checks.
o Recommend bank product and services that would be beneficial to the customer.
Bank of America – Brea,CA
QA Analyst/Lead
Monitored the CSR’s calls for accurate information and call handling standards.
Recorded evaluations on the CSR by utilizing the departments quality monitoring forms.
Provided Supervisors and Managers with regular performance feedback on the CSR.
Prepared and analyzed quality reports for Management review.
EDUCATION
Everest University - Major: A.A.S Business Administration
Pasadena City College, Pasadena, CA