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DHL eCOMMERCE
YOU SELL.
WE DELIVER.
DHL eCommerce – Excellence. Simply delivered.
GET STARTED
3DHL eCommerce
A FULLY
INTEGRATED
E-COMMERCE
SOLUTION
With the global e-commerce market set to hit an estimated value of more
than €3 trillion with 1 billion users shopping online across borders by 2020,
DHL eCommerce is here to help you maximize your business’ e-commerce
returns.
We do this in three ways: Domestic Delivery, Cross Border Delivery and
Fulfillment. Offering choice, convenience, control and quality that runs
from the merchant right through to the consumer.
We take care of every logistical element needed to ensure your customers’
online orders are completed in the most efficient, cost-effective and
consumer-friendly manner possible. Giving you more time to focus
on building your business from the inside.
Our dedicated team of experts generate innovative solutions to create
the optimal online shopping experience and help your business grow
by facilitating worldwide reach with local expertise.
Are you ready to see what DHL eCommerce can do for you?
DHL eCOMMERCE PRODUCT PORTFOLIO
MOST CUSTOMER
CENTRIC
MOST GLOBAL
QUALITY LEADER
DOMESTIC
DELIVERY
FULFILLMENT
CROSS BORDER
DELIVERY
2 DHL eCommerce
OUR SERVICES:
Seamless and simple
IT integration options
Broad range of
delivery options
Visibility from order
to delivery
Personalized customer services
High service quality
End-to-end solutions,
including fulfillment, cross
border and domestic delivery
Outstanding consumer services
5DHL eCommerce
Babyonline Co., Ltd. is one of the world’s leading
online wholesale and retail websites for wedding
dresses, wedding accessories and night dresses.
Products are sold through own website and other
marketplaces such as Amazon,Aliexpress and
DH Gate.
In order to differentiate themselves from the competition, they wanted
to increase service quality and brand recognition. With growing success,
Babyonlinedress.com was looking for reliable logistics experts to ensure
customer satisfaction.
DHL eCommerce solutions:
 Short and reliable transit times at an affordable price
 Exceed marketplace shipping requirements and performance
Results:
 Increased order volumes
 Improved consumer shopping experience
With the DHL
eCommerce service,
we achieved our
logistics KPI on
each platform and
satisfy our online
customers”
Haolin Tian,
CEO, Babyonline Co., Ltd.
4 DHL eCommerce
CASE STUDY
BABYONLINE CO., LTD.,
CHINA
CROSS BORDER DELIVERY
TAKING YOUR BUSINESS FURTHER
DHL eCommerce offers
a range of cross border
shipping services covering
more than 220 countries
and territories around
the globe.
All designed to maximize your market
reach while minimizing your effort.
With businesses facing so many hidden
obstacles, our network of highly
experienced logistics experts have
never been so valuable.
Our services provide:
 Simple and affordable Cross
Border Shipping with returns
 Choice of service levels
and features
 Connection to domestic
delivery networks
 Integrated tracking platform
with end-to-end visibility
 B2C customs clearance
 Simple IT Integration options
including APIs, Web Portals,
major marketplaces and
e-commerce platforms
All services may not be available in all areas
and are subject to applicable terms and conditions.
7DHL eCommerce6 DHL eCommerce
DOMESTIC DELIVERY
QUICK, RELIABLE 
COST EFFECTIVE
Our Domestic Delivery
service is a unique and
reliable way to deliver
your goods to your
customers – with
a SMILE.
Offering a host of features
designed to increase consumer
loyalty for your brand, our highly
trained and professional delivery
agents deliver the smile in the
last mile!
Our services provide:
 End-to-end delivery  returns
 Cash on Delivery and e-wallet
payment options
 Traditional ‘doorstep’ and
alternative delivery options
 Network of DHL Service Points
for easy drop-off and pick-up
 Six delivery days per week
 E-mail/SMS status update alerts
 Green delivery solutions
 Outstanding service quality
 Simple IT Integration options
including APIs, Web Portals,
major marketplaces and
e-commerce platforms
CASE STUDY
SHISEIDO THAILAND
COMPANY LIMITED
The Japanese company Shiseido is famous for
its high quality and innovative cosmetics.They
operate in more than 120 countries and territories
while also holding the fifth largest annual sales
as a cosmetic manufacturer worldwide.
Their previous courier service in Thailand was unable to provide tracking
of their shipments resulting in increasing claims for lost and damaged
goods and thus customer dissatisfaction.
DHL eCommerce solutions:
 Nationwide coverage of delivery
 Traceability of shipments
 3-attempt delivery service plus notification
 Electronic proof of delivery
Results:
 Improvement of service quality and performance
 Positive door-step experience
 Reduction in customer complaints
With DHL eCommerce
we were able to
provide a truly positive
door-step experience,
which improved our
service quality and
reduced customer
complaints massively”
Arin Tanakasemsup,
Head of Supply Chain  Logsitics,
Shiseido Thailand
All services may not be available in all areas
and are subject to applicable terms and conditions.
8 DHL eCommerce
CASE STUDY
THE HEALTHY CHEF,
AUSTRALIA
DHL FULFILLMENT
CLOSER TO YOUR CUSTOMERS
As demand for your
product grows, so does
the pressure on your
e-commerce platform.
Fulfillment is our end-to-end holistic
delivery and logistics service. Offering
complete management of your
e-commerce transactions; including
seamless integration through major
platforms or APIs, real-time visibility
of fulfillment and shipping, advanced
reporting capabilities, a broad range
of shipping services and – of course –
use of any of our globally located
multi-user facilities.
Our services provide:
 A global multi-site fulfillment
network
 Broad delivery options, tailored to
your needs
 Support for omni-channel strategies
through a mix of B2C and B2B
fulfillment services
 Integration with top e-commerce
platforms  marketplaces
 Transactional pricing
 End-to-end visibility of all your
shipments  processes
 Reporting across all order data
for continuous transparency and
optimization of the entire
supply chain
9DHL eCommerce
1
4
2
5
3
6
DHL FULFILLMENT ENABLES YOU TO EFFICIENTLY DISTRIBUTE YOUR PRODUCTS
Australian merchant
sells worldwide, with
U.S. as a key market
Most requested products shipped in
bulk to DHL eCommerce Fulfillment
Centers in the U.S.
Products stored
locally, reducing delivery
times and improving
service quality
...and sends the shipment according
to the required service level (same day,
next day, deferred)
When consumers in the
U.S. buy a product…
DHL eCommerce picks and
packs shipments closest to
their locations...
The Healthy Chef, founded in 2006 and based
in Sydney, provides functional foods for optimum
health and wellbeing as well as cookbooks.The
company currently has almost 6 million yearly
website visits and a combined active social media
audience of 254,000.They mainly sell to Australia,
UK, USA, Canada and New Zealand.
The company produces products from local and imported ingredients, so
they need to have accurate stock visibility in order to plan for manufacture
and ensure stock consistency.
DHL eCommerce fulfillment solutions:
 Allocating entire stock in single location
 Provide stock and order visibility in one central system
 Range of international shipping options
Results:
 Improved picking accuracy of daily fulfillment orders
 Improved visibility of stock at DHL eCommerce facilities
 Ability to focus on extending product range and growing
business since starting with DHL eCommerce
DHL eCommerce
has the ability
to respond to
high order volumes
at short notice
by looking after
our orders and
delivering to our
customers with a
quick turnaround”
Paul Cutter,
Managing Director  Co-Founder,
The Healthy Chef
11DHL eCommerce
MAP LEGEND
 – TOP 10 E-COMMERCE MARKETS
 – COUNTRY SPECIFIC E-COMMERCE FACTS
 – GLOBAL E-COMMERCE FACTS
 – DEUTSCHE POST DHL GROUP FACTS
10 DHL eCommerce
At home or abroad, with DHL eCommerce your business can become so much more.
Speak to our experts today to discover how we deliver your product to millions of
new customers worldwide.
NO ONE KNOWS
E-COMMERCE LIKE WE DO
DHL
eCOMMERCE
USA offers nationwide
day definite delivery,
as well as same and
next day services in
selected metros
DEUTSCHE
POST DHL
GROUP
plans to produce 20,000
StreetScooters (electric
vans) a year to become
the market leader in
green logistics
INNOVATION
TRENDS IN
E-COMMERCE
Drone  Droid Delivery,
Augmented Reality,
Subscription-based
business models,
Voice-activated
Assistants
BRAZIL
Black Friday has
grown importance in
Brazil. E-commerce
sales have increased
30% in 2016
RUSSIA
Try-On Option is unique
to Russia. The Courier
waits while the
Customer makes
their choice
CHILE
Leading mobile
phone and social
media penetration in
Latin America
ISRAEL
86% of online
shoppers use
a desktop
THAILAND
Cash on Delivery
is a MUST HAVE in
Thailand, as less
than 12% have
a credit card
MALAYSIA
136% mobile
penetration
CHINA
Most popular cross-
border online shopping
destination for global
online shoppers,
followed by USA 
and UK
INDONESIA
55% of online shoppers
shop via mobile
SOUTH
AFRICA
46% of South Africans
shop online, which is
expected to reach
60% by 2020
VIETNAM
85% of e-commerce
shoppers prefer cash
transactions
MEXICO
Mexico’s
e-commerce
market is growing
at a rate of over
21%
BLUE DART
a DHL eCommerce
subsidary, is the
market leading parcel
provider in India
BLUE DART
processed
175 million pieces
in 2016
CROSS
BORDER
to grow 2x faster
than domestic
#9 CANADA
45% of purchases completed on
non-Canadian websites
#2 USA
80% of Americans shop online
at least monthly
#8 INDIA
Ranks highest regarding growth
rate in the region, exceeding even
China
#4 UK
Around $20 billion = expected UK
online grocery sales by 2020
#7 FRANCE
Females between the ages of
35-44 account for the biggest
market share, representing
5.2 million shoppers
#6 GERMANY
Worldwide easiest country to
deliver to – Ranked No.1 by
World Bank Logistics
#1 CHINA
On Single‘s Day 2016 Chinese
shoppers spent around $18 billion
in 24 hours
#5 S. KOREA
Internet penetration in South
Korea is around 90%
#3 JAPAN
97% of internet users
shop online
#10 AUSTRALIA
Younger buyers under 35 account
for 40% of cross-border
purchases
dhl.com/contact-ecommerce
DHL
eCOMMERCE
USA processed 407
million domestic
shipments in 2016
Charles Brewer,
CEO, DHL eCommerce
E-commerce is revolutionizing
international trade at a
phenomenal rate, and DHL
eCommerce is already helping
companies big and small make
the most of this opportunity.”
www.linkedin.com/company/
DHLeCommerce
@DHLeCommerce
www.future-of-ecommerce.com
Deutsche Post AG
Headquarters
DHL eCommerce
53250 Bonn
Germany
dhl.com
November 2017

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DHL eCommerce

  • 1. DHL eCOMMERCE YOU SELL. WE DELIVER. DHL eCommerce – Excellence. Simply delivered. GET STARTED
  • 2. 3DHL eCommerce A FULLY INTEGRATED E-COMMERCE SOLUTION With the global e-commerce market set to hit an estimated value of more than €3 trillion with 1 billion users shopping online across borders by 2020, DHL eCommerce is here to help you maximize your business’ e-commerce returns. We do this in three ways: Domestic Delivery, Cross Border Delivery and Fulfillment. Offering choice, convenience, control and quality that runs from the merchant right through to the consumer. We take care of every logistical element needed to ensure your customers’ online orders are completed in the most efficient, cost-effective and consumer-friendly manner possible. Giving you more time to focus on building your business from the inside. Our dedicated team of experts generate innovative solutions to create the optimal online shopping experience and help your business grow by facilitating worldwide reach with local expertise. Are you ready to see what DHL eCommerce can do for you? DHL eCOMMERCE PRODUCT PORTFOLIO MOST CUSTOMER CENTRIC MOST GLOBAL QUALITY LEADER DOMESTIC DELIVERY FULFILLMENT CROSS BORDER DELIVERY 2 DHL eCommerce OUR SERVICES: Seamless and simple IT integration options Broad range of delivery options Visibility from order to delivery Personalized customer services High service quality End-to-end solutions, including fulfillment, cross border and domestic delivery Outstanding consumer services
  • 3. 5DHL eCommerce Babyonline Co., Ltd. is one of the world’s leading online wholesale and retail websites for wedding dresses, wedding accessories and night dresses. Products are sold through own website and other marketplaces such as Amazon,Aliexpress and DH Gate. In order to differentiate themselves from the competition, they wanted to increase service quality and brand recognition. With growing success, Babyonlinedress.com was looking for reliable logistics experts to ensure customer satisfaction. DHL eCommerce solutions:  Short and reliable transit times at an affordable price  Exceed marketplace shipping requirements and performance Results:  Increased order volumes  Improved consumer shopping experience With the DHL eCommerce service, we achieved our logistics KPI on each platform and satisfy our online customers” Haolin Tian, CEO, Babyonline Co., Ltd. 4 DHL eCommerce CASE STUDY BABYONLINE CO., LTD., CHINA CROSS BORDER DELIVERY TAKING YOUR BUSINESS FURTHER DHL eCommerce offers a range of cross border shipping services covering more than 220 countries and territories around the globe. All designed to maximize your market reach while minimizing your effort. With businesses facing so many hidden obstacles, our network of highly experienced logistics experts have never been so valuable. Our services provide:  Simple and affordable Cross Border Shipping with returns  Choice of service levels and features  Connection to domestic delivery networks  Integrated tracking platform with end-to-end visibility  B2C customs clearance  Simple IT Integration options including APIs, Web Portals, major marketplaces and e-commerce platforms All services may not be available in all areas and are subject to applicable terms and conditions.
  • 4. 7DHL eCommerce6 DHL eCommerce DOMESTIC DELIVERY QUICK, RELIABLE COST EFFECTIVE Our Domestic Delivery service is a unique and reliable way to deliver your goods to your customers – with a SMILE. Offering a host of features designed to increase consumer loyalty for your brand, our highly trained and professional delivery agents deliver the smile in the last mile! Our services provide:  End-to-end delivery returns  Cash on Delivery and e-wallet payment options  Traditional ‘doorstep’ and alternative delivery options  Network of DHL Service Points for easy drop-off and pick-up  Six delivery days per week  E-mail/SMS status update alerts  Green delivery solutions  Outstanding service quality  Simple IT Integration options including APIs, Web Portals, major marketplaces and e-commerce platforms CASE STUDY SHISEIDO THAILAND COMPANY LIMITED The Japanese company Shiseido is famous for its high quality and innovative cosmetics.They operate in more than 120 countries and territories while also holding the fifth largest annual sales as a cosmetic manufacturer worldwide. Their previous courier service in Thailand was unable to provide tracking of their shipments resulting in increasing claims for lost and damaged goods and thus customer dissatisfaction. DHL eCommerce solutions:  Nationwide coverage of delivery  Traceability of shipments  3-attempt delivery service plus notification  Electronic proof of delivery Results:  Improvement of service quality and performance  Positive door-step experience  Reduction in customer complaints With DHL eCommerce we were able to provide a truly positive door-step experience, which improved our service quality and reduced customer complaints massively” Arin Tanakasemsup, Head of Supply Chain Logsitics, Shiseido Thailand All services may not be available in all areas and are subject to applicable terms and conditions.
  • 5. 8 DHL eCommerce CASE STUDY THE HEALTHY CHEF, AUSTRALIA DHL FULFILLMENT CLOSER TO YOUR CUSTOMERS As demand for your product grows, so does the pressure on your e-commerce platform. Fulfillment is our end-to-end holistic delivery and logistics service. Offering complete management of your e-commerce transactions; including seamless integration through major platforms or APIs, real-time visibility of fulfillment and shipping, advanced reporting capabilities, a broad range of shipping services and – of course – use of any of our globally located multi-user facilities. Our services provide:  A global multi-site fulfillment network  Broad delivery options, tailored to your needs  Support for omni-channel strategies through a mix of B2C and B2B fulfillment services  Integration with top e-commerce platforms marketplaces  Transactional pricing  End-to-end visibility of all your shipments processes  Reporting across all order data for continuous transparency and optimization of the entire supply chain 9DHL eCommerce 1 4 2 5 3 6 DHL FULFILLMENT ENABLES YOU TO EFFICIENTLY DISTRIBUTE YOUR PRODUCTS Australian merchant sells worldwide, with U.S. as a key market Most requested products shipped in bulk to DHL eCommerce Fulfillment Centers in the U.S. Products stored locally, reducing delivery times and improving service quality ...and sends the shipment according to the required service level (same day, next day, deferred) When consumers in the U.S. buy a product… DHL eCommerce picks and packs shipments closest to their locations... The Healthy Chef, founded in 2006 and based in Sydney, provides functional foods for optimum health and wellbeing as well as cookbooks.The company currently has almost 6 million yearly website visits and a combined active social media audience of 254,000.They mainly sell to Australia, UK, USA, Canada and New Zealand. The company produces products from local and imported ingredients, so they need to have accurate stock visibility in order to plan for manufacture and ensure stock consistency. DHL eCommerce fulfillment solutions:  Allocating entire stock in single location  Provide stock and order visibility in one central system  Range of international shipping options Results:  Improved picking accuracy of daily fulfillment orders  Improved visibility of stock at DHL eCommerce facilities  Ability to focus on extending product range and growing business since starting with DHL eCommerce DHL eCommerce has the ability to respond to high order volumes at short notice by looking after our orders and delivering to our customers with a quick turnaround” Paul Cutter, Managing Director Co-Founder, The Healthy Chef
  • 6. 11DHL eCommerce MAP LEGEND  – TOP 10 E-COMMERCE MARKETS  – COUNTRY SPECIFIC E-COMMERCE FACTS  – GLOBAL E-COMMERCE FACTS  – DEUTSCHE POST DHL GROUP FACTS 10 DHL eCommerce At home or abroad, with DHL eCommerce your business can become so much more. Speak to our experts today to discover how we deliver your product to millions of new customers worldwide. NO ONE KNOWS E-COMMERCE LIKE WE DO DHL eCOMMERCE USA offers nationwide day definite delivery, as well as same and next day services in selected metros DEUTSCHE POST DHL GROUP plans to produce 20,000 StreetScooters (electric vans) a year to become the market leader in green logistics INNOVATION TRENDS IN E-COMMERCE Drone Droid Delivery, Augmented Reality, Subscription-based business models, Voice-activated Assistants BRAZIL Black Friday has grown importance in Brazil. E-commerce sales have increased 30% in 2016 RUSSIA Try-On Option is unique to Russia. The Courier waits while the Customer makes their choice CHILE Leading mobile phone and social media penetration in Latin America ISRAEL 86% of online shoppers use a desktop THAILAND Cash on Delivery is a MUST HAVE in Thailand, as less than 12% have a credit card MALAYSIA 136% mobile penetration CHINA Most popular cross- border online shopping destination for global online shoppers, followed by USA  and UK INDONESIA 55% of online shoppers shop via mobile SOUTH AFRICA 46% of South Africans shop online, which is expected to reach 60% by 2020 VIETNAM 85% of e-commerce shoppers prefer cash transactions MEXICO Mexico’s e-commerce market is growing at a rate of over 21% BLUE DART a DHL eCommerce subsidary, is the market leading parcel provider in India BLUE DART processed 175 million pieces in 2016 CROSS BORDER to grow 2x faster than domestic #9 CANADA 45% of purchases completed on non-Canadian websites #2 USA 80% of Americans shop online at least monthly #8 INDIA Ranks highest regarding growth rate in the region, exceeding even China #4 UK Around $20 billion = expected UK online grocery sales by 2020 #7 FRANCE Females between the ages of 35-44 account for the biggest market share, representing 5.2 million shoppers #6 GERMANY Worldwide easiest country to deliver to – Ranked No.1 by World Bank Logistics #1 CHINA On Single‘s Day 2016 Chinese shoppers spent around $18 billion in 24 hours #5 S. KOREA Internet penetration in South Korea is around 90% #3 JAPAN 97% of internet users shop online #10 AUSTRALIA Younger buyers under 35 account for 40% of cross-border purchases dhl.com/contact-ecommerce DHL eCOMMERCE USA processed 407 million domestic shipments in 2016
  • 7. Charles Brewer, CEO, DHL eCommerce E-commerce is revolutionizing international trade at a phenomenal rate, and DHL eCommerce is already helping companies big and small make the most of this opportunity.” www.linkedin.com/company/ DHLeCommerce @DHLeCommerce www.future-of-ecommerce.com Deutsche Post AG Headquarters DHL eCommerce 53250 Bonn Germany dhl.com November 2017