This document is a resume for Alex Nana Kwesi Agyei. It summarizes his career objective, personal details, work experience, education, skills and hobbies. His work experience includes roles at HFC Bank Ghana Limited, GuarantyTrust Bank Ghana Limited, and Agricultural Development Bank Ghana Limited, where he performed duties related to e-banking, POS operations, and banking operations. He has a BSc in Banking and Finance from the University of Professional Studies, Accra. His skills include proficiency with Microsoft Office applications, customer focus, initiative, and knowledge of banking software.

1. ALEX NANA KWESI AGYEI
C/O MR. ATO BROWN, P.O. BOX AN 8413, ACCRA. .*MOBILE 0249 965 573 *0503600880
E-MAIL: nanaagyeioj@gmail.com
CAREEROBJECTIVE
I aspire to be part of a reputable organization where I would assume a challenging role and help to ensure high
quality of product/service and customer satisfaction at all times.
PERSONALDATA:
DATE OF BIRTH : 18THSEPTEMBER,1988
NATIONALITY : GHANAIAN
PLACE OF BIRTH : ACCRA
MARITALSTATUS : SINGLE
LANGUAGES SPOKEN : ENGLISH, TWI,GA AND FANTE
WORKING EXPERIENCE:
August,2014to Date: HFC Bank Ghana Limited(Temporal Staff)
E-BankingOfficer (CardDataProcessing)
DUTIES:
 Receives and vets all customer requests to ensure that the application forms have been duly completed
and endorsed by the branch.
 Inputs (captures) customer’s data for processing of product request.
 Produces ATM Cards (Proprietary Cards).
 Logs and packages the cards fordispatch.
 Distribute of ATM cards to the respective branch dispatch and outsourced courier service.
 Files all processed customer request for easy referencing
 Assisting E-zwichadministration, set up and training.

2. October, 2013to July2014: GuarantyTrust Bank Gh. Limited(National ServicePersonnel)
E-Business Officer-(POS Desk)
DUTIES:
 Help to solicitnew Merchant accountsby establishing a source of referrals, such as branch managers,
existing merchants and cold calling. Accounts so far acquired include, Holiday Inn, High Gate etc
 Full responsibility for preparing of Weekly Atm reports forthe Bank’s Atm machines onsite and
offsite.
 Responsible forprofiling, setting up and training of new merchants and their staff on POS terminals
usage and handling to minimize human errors in transaction processing at merchants point.
 Develop a plan to manage calls for inspecting and maintaining POS at Merchant locations, and
ensuring adequate stockof stationery at merchant locations at all times.
 Develop a close relationship with merchants in order to assist in creating a good competitive
environment forthe bank.
 Develop a good back up plan for all terminals located at Merchant’s locations.
 Keeping Merchants informed of new, revised or expanded services, and providing Merchants with
statements and ensuring profitable Merchant Relationships.
 Prepare weekly plan and manage calls for servicing, maintaining and providing stationery at
Merchant locations.
 Enrolling of people on e-zwichplatforms.
 To identify and report operational risk associated with cardholder and merchant transactions and
disputes.
2012(June to August): Agricultural DevelopmentBankGh.Ltd.
BankingOperationsOfficer(Internship)
DUTIES:
 Assisting in resolving customer problems and ensuring good customer satisfaction.
 Processing of customers request such as ATM cards, quickalert service, cheque books etc.
 Interpretation of essential policies of the bank to customers.
 Review customer accountopening documents forcompleteness and recommend approval.
 Processing of Salaries for staffsof our corporate customers.
 Selling and enlighten customers on new products and services of the bank.
 Performed other duties as assigned by Branch manager at the branch level.

3. August2008 – 2009: GGlloobbaall UUllttiimmaattee MMeeddiiaa SSoolluuttiioonnss
Administrative&AccountsAssistant
DUTIES:
 Assisting in the provision of resources for the company day to day business.
 Purchasing of office equipments, supplies and contacting vendors on daily basis.
 Recording day to day transaction that goes in the company in the various accounting books.
 Performing other clerical and other related duties.
 Assisting in the decision making policies of the company.
EDUCATIONALBACKGROUND:
INSTITUTION QUALIFICATION DATE
University of Professional Studies, Accra Bsc. Banking and Finance 2009-2013
Mpraeso Secondary School Senior Secondary SchoolCertificate 2005-2008
COMPETENCE&SKILLS
 Excellent organizational and event management skills.
 Strong numerical ability and proficient in Microsoftofficeapplications.
 Ability to workindependently or in a team and ability to workunder pressure.
 Great team player, very organized and customer focus.
 Excellent communication skills, strong social skills.
 Activeand a quicklearner ready to take initiative.
 Knowledge in T24/R13 and Flex cube banking software’s.
HOBBIES:
 Internet Exploration Biking Listening to Music
REFEREES:
JosephKwame Acquah MarthaAcquaye Agbeko Awadzi
Head, E-Banking Unit Head, E-Business OperationsManager
HFC BankGh. Ltd FormallyOfGT BankGh. Ltd. Agricultural DevelopmentBank
Ebankese,Accra Ridge, Accra RingRoad,Accra
Tel:0244262130 Tel:0244226120 Tel: 0242749852
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