The document discusses digital business transformation and the need for companies to innovate how they innovate to keep up with rapidly changing customer expectations and technology. It outlines different approaches to innovation like product management, service design, and lean startups. It argues that while product management focuses on optimizing individual products and service design optimizes customer journeys across an organization, they are complementary and work best together, along with experience transformation strategy, to drive digital business transformation. Case studies are provided of how combining these approaches has driven results for companies.
These are slides I used to keynote the inaugural MarTech Delhi event in India. It covers the topic of CX (Customer Experience) and provides practical advice to build a roadmap and strategy for your organization.
CX Strategy - Presentation to the Human Centred Design Group, Dubai dubai ...User Vision
We presented to the Dubai HCD group on the topic of customer experience and UX strateby. Stepping away from the tactical methods, what are the elements that make up a successful CX strategy in an organisation? What resources are ideally in place and how to balance the enthusiasm of internal 'fans of UX / CX' with the realities of business? What are some of the most useful deliverables to provide to get a successful CX programme started and sustained? We discuss all of this and more in this presentation.
Transforming the Digital Experience Via Customer Journey MappingRocketSource
As the modern consumer's expectations of a sublime digital experience increase, so does the need for a new customer journey map. In this post, I unveil the Customer Insights Map, which makes the traditional exercise of customer journey mapping more intelligent by answering the nuances of today's buyers, leveraging machine learning, artificial intelligence, and path-to-purchase analytics to boost the lifetime value of customers.
Mapping the value of your customers journeyEthology
The game has changed with customer engagement! Go beyond just "journey-mapping" and understand the micro-moments of your customer's entire process of interaction with your brand. There are right and wrong moments of content implementation that could be costing you profit!
Get more insights on the following:
- Customers are in the driver seat with engagement points more often than the brand
- User Experience (UX) can illuminate the customer journey and find more meaningful ways to connect with them
- True strategy and planning are a process that must be ongoing versus just a "start-point"
SPEAKER:
Anthony Quiroz, UX Design Strategist at Ethology
These are slides I used to keynote the inaugural MarTech Delhi event in India. It covers the topic of CX (Customer Experience) and provides practical advice to build a roadmap and strategy for your organization.
CX Strategy - Presentation to the Human Centred Design Group, Dubai dubai ...User Vision
We presented to the Dubai HCD group on the topic of customer experience and UX strateby. Stepping away from the tactical methods, what are the elements that make up a successful CX strategy in an organisation? What resources are ideally in place and how to balance the enthusiasm of internal 'fans of UX / CX' with the realities of business? What are some of the most useful deliverables to provide to get a successful CX programme started and sustained? We discuss all of this and more in this presentation.
Transforming the Digital Experience Via Customer Journey MappingRocketSource
As the modern consumer's expectations of a sublime digital experience increase, so does the need for a new customer journey map. In this post, I unveil the Customer Insights Map, which makes the traditional exercise of customer journey mapping more intelligent by answering the nuances of today's buyers, leveraging machine learning, artificial intelligence, and path-to-purchase analytics to boost the lifetime value of customers.
Mapping the value of your customers journeyEthology
The game has changed with customer engagement! Go beyond just "journey-mapping" and understand the micro-moments of your customer's entire process of interaction with your brand. There are right and wrong moments of content implementation that could be costing you profit!
Get more insights on the following:
- Customers are in the driver seat with engagement points more often than the brand
- User Experience (UX) can illuminate the customer journey and find more meaningful ways to connect with them
- True strategy and planning are a process that must be ongoing versus just a "start-point"
SPEAKER:
Anthony Quiroz, UX Design Strategist at Ethology
The digital revolution is coming to procurement. While many businesses have embraced eProcurement systems and cloud-based tools, digital procurement demands more than that. Is your business ready? Learn three considerations before you move forward.
Digital transformation-It's not all about Digital Technologiespradeeppatelpmp
Digital Transformation is not just about digital Technologies.It's a gamut of technologies, processes, vision and mindset, which empowers enterprises to understand and serve customer needs in the ever growing Industry 4.0
Contact Center of the Future: Smart, Selective Human Touch in the Digital Ageaccenture
Is your financial firm prepared to deploy a contact center of the future? In this new Accenture Distribution & Marketing presentation, we explore a customer strategy and contact center interaction design framework to address changing customer engagement preferences and technology advancements. Key to this strategy is balancing digital with the human touch. View the presentation to learn more or read our blog series on the topic: https://accntu.re/2vLYkiT
In this one-hour webinar, Rebecca Lieb will share findings from her recent research report on how content marketers should go about selecting content marketing tools. With input from 143 ecosystem contributors, we'll explore the plethora of content tools available, how the market is evolving, and how marketers should think about content tool selection.
Citizen Experience Design Masterclass
Overview
Quality of life correlates to the quality of government services and policies. Citizen Experience explores how to improve public sector using the power of design and innovation
Public sector leaders will learn to apply various design practices to introduce better policies, services, and strategies to transform into innovative governments
Topics covered:
* Introduction about Citizen Experience trends and drivers
* The Landscape of Public Sector Innovation and Design practices
* Develop a framework to transform government agencies into citizen-centered organizations
HSM Global-Madrid featuring Charlene LiCharlene Li
Special management program on social media sponsored by HSM Global featuring Charlene Li. This was a day-long program on how to create a social media strategy, that took place in Madrid on 12 April 2011. More info available at http://es.hsmglobal.com/contenidos/charleneli.html
Service Delivery: When is the Right Time to Deploy Your AIAggregage
There’s no mistake about it: AI is on the rise. 70% of business decision-makers, information management professionals, and IT experts say that employees focus on more meaningful work with AI compared to those without it. The big buzz is around Artificial Intelligence, and how it can help information management and IT service delivery teams crush their goals. Decision-makers have been experimenting with Artificial Intelligence in smaller groups and have started adopting AI into mainstream environments in their organizations.
You may have this question in your mind - ‘Is this the right time for deploying AI?' Join our experts for this insightful webinar where members from our team will also be available to answer your questions so you can walk away feeling confident in how AI & automation can empower your organization’s service management overall.
During this webinar you will learn how:
• Service management is meeting up with present requirements and helping us look into the future
• Service delivery is supporting the current crisis and identifying opportunities for future improvement
• Top key considerations are easing digital transformation with AI
Customers in information management and IT that have used AI for their success
View this webinars page here: https://bit.ly/2Xiamma !
Achieve Excellence through Customer ExperienceNaveen Agarwal
Consistently providing excellent customer experience is critical to business success. In this presentation, I share a systematic approach to build a sustainable process for excellence in customer experience.
Designing a Results Driven Digital Strategy: Customers and Corporations’ Digi...Fabio Mittelstaedt
The common questions in the market today are: How can I Design a Results Driven Digital Strategy? Mobile Strategies Sell or it is just about a better Customer Experience?
What are the key building blocks to envision and build an innovative digital strategy? How disruptive it should be? As much as FinTech Startup Winners? And how can I establish a flexible Digital Roadmap, that can change constantly in this new agile world? What happens if I build an apparently Perfect Digital Customer Journey and do not transform my corporation from inside? The new Point of View “Designing a Results Driven Digital Strategy” aims to analyze and provoke a series of strategic reflections on issues & opportunities such as digital customer experience maturity, personalization, digital transformation, analytics insights, mobility, agile organization, benefits and results of digital projects etc, which I have combined with examples from my practical experience and innovative cases in the marketplace.
This is a presentation that's part of a series in which LinkedIn Influencers analyze the state and future of their industry. You can read the posts at https://www.linkedin.com/channels/the_economy?trk=prod-inf-myindustry-0325-cutline
The Incidental Science of Organizational Growth via Digital Transformation RocketSource
Simply boosting top-line metrics, such as profitability, aren't enough to position digital transformation as a success. Pervasive access to data and insights are critical as consumer demands shift alongside technological advancements. We explore the mechanisms for knowledge dissemination that answer the rapid evolution of today's world and how to push organizations up the S Curve of Growth through digital transformation.
https://www.rocketsource.co/blog/organizational-growth-via-digital-transformation/?utm_source=slideshare&utm_medium=social&utm_campaign=profile-page&utm_term=digital-transformation
Why do Data and Analytics struggle in large organizations? This presentation explores the structural and causal issues at play through the lens of 'systems thinking' and 'business dynamics'.
How to Reinvest to Reinvent: The Case for Intelligent Source to PayAccenture Operations
Transforming the source to pay process is the key to ensuring the continued success of you and your team. And it forges the growth filled digital path ahead for your company.
With intelligent source to pay, CFOs can uncover the value needed for growth.
B2B Health Check: 5 Steps to eCommerce Fitness [WEBINAR]Four51, Inc.
Webinar Slides from 2/4/16 webinar
73% of B2B buyers now research at least half of their purchases online. Increasingly, they buy online as well. But too many of the websites of manufacturers, wholesalers and distributors aren’t in shape to make the most of this big opportunity to grow sales.
Today, agility, speed and rich features are what distinguish successful B2B e-commerce sites and empower them to deliver an online experience that mirrors what B2B buyers have come to expect from shopping retail websites.
From data management to streamlining key processes to mobile's role, this webinar will cover the tactics and technology online B2B sellers must prioritize to become best-in-class, driving sales and profits.
Hear from Aberdeen Group's Omer Minkara, Newegg's Ross Higgins, Four51's Chip House and Internet Retailer's Don Davis as we explore exactly what must be done to ensure your site is ready for 2016 and beyond.
Questions? Email marketing@four51.com
Supercharge your teams with Value Stream Management by Richard KnasterBosnia Agile
This presentation is on how to supercharge your teams! Value Stream Management (VSM) is a set of lean principles and practices that optimizes people, processes, and technology to continuously improve business value flow, from ideation to customer delivery.
Companies that implement Value Stream Management have seen extraordinary business improvement in car manufacturing, software, financial, and medical industries. Studies show
that very few companies have truly implemented value stream thinking, principles, and practices despite the benefits.
Customer Experience: A Catalyst for Digital TransformationCloudera, Inc.
Customer experience is a catalyst in many digital transformation projects. It is why many businesses invest in new technologies and processes to more effectively engage customers, constituents, or employees. The goal of putting digital tools to work in a transformative way is to ensure that data and insights connect people with information and processes that ultimately lead to a better experience for customers. Yet, it demands a modern approach that considers all of the platforms, processes, and data across the customer journey. The goal for many organizations is dynamically maintaining a single source of truth about each customer to drive personalized experiences based on individual preferences and behaviors.
However, businesses today have primarily invested in systems of record. While these systems are critical for managing internal operational processes, they are typically not effective for today's pace of business change. Insight-driven experiences require customer intelligence platforms that can finally create a customer 360. The deeper data and improved algorithms now available let users factor in individual affinity, segment, and a myriad of growing data sources. The result is greater relevance and effectiveness to deliver a differentiated experience that in today’s competitive landscape is not a luxury, but a necessity for survival.
In this session we will address:
3 things to learn:
•Leaders and Laggards of digital transformation
•How to create data-driven customer insights
•The importance of machine learning to uncover hidden insights
The digital revolution is coming to procurement. While many businesses have embraced eProcurement systems and cloud-based tools, digital procurement demands more than that. Is your business ready? Learn three considerations before you move forward.
Digital transformation-It's not all about Digital Technologiespradeeppatelpmp
Digital Transformation is not just about digital Technologies.It's a gamut of technologies, processes, vision and mindset, which empowers enterprises to understand and serve customer needs in the ever growing Industry 4.0
Contact Center of the Future: Smart, Selective Human Touch in the Digital Ageaccenture
Is your financial firm prepared to deploy a contact center of the future? In this new Accenture Distribution & Marketing presentation, we explore a customer strategy and contact center interaction design framework to address changing customer engagement preferences and technology advancements. Key to this strategy is balancing digital with the human touch. View the presentation to learn more or read our blog series on the topic: https://accntu.re/2vLYkiT
In this one-hour webinar, Rebecca Lieb will share findings from her recent research report on how content marketers should go about selecting content marketing tools. With input from 143 ecosystem contributors, we'll explore the plethora of content tools available, how the market is evolving, and how marketers should think about content tool selection.
Citizen Experience Design Masterclass
Overview
Quality of life correlates to the quality of government services and policies. Citizen Experience explores how to improve public sector using the power of design and innovation
Public sector leaders will learn to apply various design practices to introduce better policies, services, and strategies to transform into innovative governments
Topics covered:
* Introduction about Citizen Experience trends and drivers
* The Landscape of Public Sector Innovation and Design practices
* Develop a framework to transform government agencies into citizen-centered organizations
HSM Global-Madrid featuring Charlene LiCharlene Li
Special management program on social media sponsored by HSM Global featuring Charlene Li. This was a day-long program on how to create a social media strategy, that took place in Madrid on 12 April 2011. More info available at http://es.hsmglobal.com/contenidos/charleneli.html
Service Delivery: When is the Right Time to Deploy Your AIAggregage
There’s no mistake about it: AI is on the rise. 70% of business decision-makers, information management professionals, and IT experts say that employees focus on more meaningful work with AI compared to those without it. The big buzz is around Artificial Intelligence, and how it can help information management and IT service delivery teams crush their goals. Decision-makers have been experimenting with Artificial Intelligence in smaller groups and have started adopting AI into mainstream environments in their organizations.
You may have this question in your mind - ‘Is this the right time for deploying AI?' Join our experts for this insightful webinar where members from our team will also be available to answer your questions so you can walk away feeling confident in how AI & automation can empower your organization’s service management overall.
During this webinar you will learn how:
• Service management is meeting up with present requirements and helping us look into the future
• Service delivery is supporting the current crisis and identifying opportunities for future improvement
• Top key considerations are easing digital transformation with AI
Customers in information management and IT that have used AI for their success
View this webinars page here: https://bit.ly/2Xiamma !
Achieve Excellence through Customer ExperienceNaveen Agarwal
Consistently providing excellent customer experience is critical to business success. In this presentation, I share a systematic approach to build a sustainable process for excellence in customer experience.
Designing a Results Driven Digital Strategy: Customers and Corporations’ Digi...Fabio Mittelstaedt
The common questions in the market today are: How can I Design a Results Driven Digital Strategy? Mobile Strategies Sell or it is just about a better Customer Experience?
What are the key building blocks to envision and build an innovative digital strategy? How disruptive it should be? As much as FinTech Startup Winners? And how can I establish a flexible Digital Roadmap, that can change constantly in this new agile world? What happens if I build an apparently Perfect Digital Customer Journey and do not transform my corporation from inside? The new Point of View “Designing a Results Driven Digital Strategy” aims to analyze and provoke a series of strategic reflections on issues & opportunities such as digital customer experience maturity, personalization, digital transformation, analytics insights, mobility, agile organization, benefits and results of digital projects etc, which I have combined with examples from my practical experience and innovative cases in the marketplace.
This is a presentation that's part of a series in which LinkedIn Influencers analyze the state and future of their industry. You can read the posts at https://www.linkedin.com/channels/the_economy?trk=prod-inf-myindustry-0325-cutline
The Incidental Science of Organizational Growth via Digital Transformation RocketSource
Simply boosting top-line metrics, such as profitability, aren't enough to position digital transformation as a success. Pervasive access to data and insights are critical as consumer demands shift alongside technological advancements. We explore the mechanisms for knowledge dissemination that answer the rapid evolution of today's world and how to push organizations up the S Curve of Growth through digital transformation.
https://www.rocketsource.co/blog/organizational-growth-via-digital-transformation/?utm_source=slideshare&utm_medium=social&utm_campaign=profile-page&utm_term=digital-transformation
Why do Data and Analytics struggle in large organizations? This presentation explores the structural and causal issues at play through the lens of 'systems thinking' and 'business dynamics'.
How to Reinvest to Reinvent: The Case for Intelligent Source to PayAccenture Operations
Transforming the source to pay process is the key to ensuring the continued success of you and your team. And it forges the growth filled digital path ahead for your company.
With intelligent source to pay, CFOs can uncover the value needed for growth.
B2B Health Check: 5 Steps to eCommerce Fitness [WEBINAR]Four51, Inc.
Webinar Slides from 2/4/16 webinar
73% of B2B buyers now research at least half of their purchases online. Increasingly, they buy online as well. But too many of the websites of manufacturers, wholesalers and distributors aren’t in shape to make the most of this big opportunity to grow sales.
Today, agility, speed and rich features are what distinguish successful B2B e-commerce sites and empower them to deliver an online experience that mirrors what B2B buyers have come to expect from shopping retail websites.
From data management to streamlining key processes to mobile's role, this webinar will cover the tactics and technology online B2B sellers must prioritize to become best-in-class, driving sales and profits.
Hear from Aberdeen Group's Omer Minkara, Newegg's Ross Higgins, Four51's Chip House and Internet Retailer's Don Davis as we explore exactly what must be done to ensure your site is ready for 2016 and beyond.
Questions? Email marketing@four51.com
Supercharge your teams with Value Stream Management by Richard KnasterBosnia Agile
This presentation is on how to supercharge your teams! Value Stream Management (VSM) is a set of lean principles and practices that optimizes people, processes, and technology to continuously improve business value flow, from ideation to customer delivery.
Companies that implement Value Stream Management have seen extraordinary business improvement in car manufacturing, software, financial, and medical industries. Studies show
that very few companies have truly implemented value stream thinking, principles, and practices despite the benefits.
Customer Experience: A Catalyst for Digital TransformationCloudera, Inc.
Customer experience is a catalyst in many digital transformation projects. It is why many businesses invest in new technologies and processes to more effectively engage customers, constituents, or employees. The goal of putting digital tools to work in a transformative way is to ensure that data and insights connect people with information and processes that ultimately lead to a better experience for customers. Yet, it demands a modern approach that considers all of the platforms, processes, and data across the customer journey. The goal for many organizations is dynamically maintaining a single source of truth about each customer to drive personalized experiences based on individual preferences and behaviors.
However, businesses today have primarily invested in systems of record. While these systems are critical for managing internal operational processes, they are typically not effective for today's pace of business change. Insight-driven experiences require customer intelligence platforms that can finally create a customer 360. The deeper data and improved algorithms now available let users factor in individual affinity, segment, and a myriad of growing data sources. The result is greater relevance and effectiveness to deliver a differentiated experience that in today’s competitive landscape is not a luxury, but a necessity for survival.
In this session we will address:
3 things to learn:
•Leaders and Laggards of digital transformation
•How to create data-driven customer insights
•The importance of machine learning to uncover hidden insights
7 Capabilities of Companies That Are Killing It in CXPerficient, Inc.
Every organization is at a different stage of digital maturity, which directly affects its ability to deliver an exceptional customer experience (CX). To make the situation more challenging, customer expectations are increasing every day as Amazon, Google, and other innovators are setting a high bar for what consumers expect to see when they engage with a brand.
We’ve developed a model that identifies the seven core capabilities of the companies that are dominating CX. These are the things they do that set them far ahead of their competition and allow them to deliver killer customer experiences. In our webinar, we took a closer look at those seven capabilities, including:
-How you can help your company adopt and master the 7 characteristics of CX success
-How companies with exceptional experiences can continue to improve and adapt
API & the 3 Pillars of Digital Transformation - apidays LIVE Paris 2020Alianna Inzana
The COVID crisis has accelerated digital transformation of many industries. APIs are a keystone technology, supporting both broad, enterprise-wide transformation projects, and rapid-cycle innovation that transforms how we work together across departments or teams. In today’s talk, we will consider the role of APIs across three pillars of digital transformation: Customer Experience, Operations, and the Employee Experience of our organizations.
Customer-centricity is the new imperative, but most organizations are not prepared to transform the way they work to deliver a relevant, personalized customer experience at scale. Designed for those who have been exposed to Journey Mapping, this interactive workshop will share Accenture’s Customer Journey Management framework for guiding the omni-channel customer experience with agility and at scale. During the session you will assess your organization’s design, governance and operating model dimensions to identify capability gaps in delivering on your vision of customer-centricity.
In a working session you will prioritize the gaps in your organization’s capabilities to implement the Customer Journey Management framework. The workshop will help you visualize how to manage the dramatic increase in data, segments, content, collaboration, and compliance that come with high-fidelity journey mapping and omni-channel marketing. We will discuss your specific challenges, as well as real world examples of operating model innovations from companies across industries and levels of maturity. This session will help you prepare your company to identify and respond to customer experience opportunities with new levels of agility and scale.
Developing a Modernization Strategy: Evaluating the Options by Chris KoppeFresche Solutions
Chris Koppe, VP of Corporate Strategy at Fresche Legacy presented Developing a Modernization Strategy: Evaluating the Options during iBelieve 2015.
This presentation covers:
- Modernization strategies
- Establishing goals and objectives
- Strategy definition
- Planning
- Getting funding and support
Zinnov examines the growing trend of enterprises setting up digital labs to drive the next leg of their digital journey. Geographies with rich product development capabilities and a talent pool with key skills are emerging as hot spots for the establishment of innovative digital labs
The allure of outsourced software testing or the demand for specialized testers hasn’t dimmed. In fact it has only amplified in the last couple of years with ‘Digital Enterprise’ taking the centerfold.
A Digital Enterprise is one that leverages customer, contextual and enterprise data and use new-age technologies to drive exponential business impact. To facilitate digital transformation, enterprises are increasingly setting up Digital Labs/Hubs in geographies with rich product capabilities, such as the Bay Area (US) and Bangalore (India).
Right questions need to be asked to bring out the real
perspective of the end user.
A great design can go a long way in eliminating
complexities and thereby simplifying and enhancing the
user experience.
For organisations that need to keep up with the velocity of change in their markets, customers and technology, Digital Agility is an end-to-end concept to market approach that enables you to deliver innovation faster and with less risk.
Unlike traditional product development and delivery models, Digital Agility is a lean, insight driven technique that helps you become more nimble, innovative, and responsive.
It’s not a secret that the need to modernize traditional finance operations and evolve into a “Digital Finance” organization has become a key priority for finance leaders.
In this video recap of the webinar held on 12/11/ 2019; Raul Vega, Auxis CEO, discussed the key risks and challenges organizations typically face as part of their transformation journey, and how to develop and execute a strategy that provides the business case and outcomes you expect based on your specific company size and needs.
What was covered:
- What does Modern Finance really mean?
- Digitization as a Key Element of the Modern Finance Organization
- Most Common Tools you should be implementing as part of your Digital Finance journey
- What’s driving RPA’s growth?
- Implementation Strategies & Alternatives
- How Outsourcing can help finance executives self-fund their Digital Finance Strategy and drive faster outcomes
Similar to Product Management and CX Approaches: Friends or Foes? (20)
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
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5. THE CUSTOMER CHALLENGE
Rapidly changing expectations–
what people consider best-in-
class today, will be out of date
tomorrow.
5
6. The transformation imperative: exceptional experience drives business
success
6
89%
of customers have
higher expectations
of customer service
than they did just one
year ago2
of companies
expect to compete
mostly on the basis
of customer
experience by
20161
of customers
reported switching
brands due to poor
customer experience2
60% 49%
stock market returns
versus laggards
(5%) or the S&P500
(20%) 2016 to
20173
34%
1. Gartner Leadership Survey, 2015
2. Global Multichannel Customer Service Report, 2015
3. Forrester CX Quality Can Affect Stock Performance, 2018
7. The transformation imperative: exceptional experience drives business
success
7
4. Forrester Cxi, 2017
of brands excel in their customer
experience, according to their customers
4
YET ONLY
1%
8. THE TECHNOLOGY CHALLENGE
Every company is a technology company,
no matter what product or service it
provides. The companies that embrace
this fact are the ones that shape our
world.
8
9. The transformation imperative: technology fueling rate of change
9
1. Forrester/eMarketer
2. Forrester
3. Digi-Capital
4. Gartner
5. BCG
MOBILE/WEARABLES AI/AUTOMATION AR/VR CLOUD/SAAS IOT
91%
of global
consumers are
projected to have
a smartphone,
while 1-in-5 US
adults will use
a wearable1
$1.2T
of revenue will
be cannibalized
by competitors
leading with AI
and automation
from their less
savvy peers2
$120B
is the projected
annual market
size of AR and
VR by 2020,
with AR
accounting
for the great
majority, $90B,
of that total3
$436B
is the projected
annual spend
on cloud services
globally by 20204
$276B
is the projected
annual spend
on IoT tech, apps,
and solutions by
2020, with nearly
50% in utilities,
manufacturing,
and logistics5
10. THE BUSINESS CHALLENGE
Agility–the ability to move faster than
the competition, in line with customers,
is perhaps the single most critical
organizational competency.
10
11. 11
Old ways of addressing the
competition and opportunities
don’t work anymore.
IDEA
Relevant
Problem
1.5
Years
LIVE
Irrelevant
Solution
PrimeNow went
from Concept to
launch in
111 Days
60%
Of the US population
in less than 30
months
12. The CEOs of the most
successful
enterprises… place a
higher premium on
agility
and experimentation.
IBM CEO STUDY 2016
”
“
13. 13
Digital Business Transformation
(DBT) radically changes what
is possible by revolutionizing
both value delivered to the
market, and the way in which
value is created by embracing
digitally-native mindsets, tools,
and process.
P EO P L E
T EC H N O LO GY B U S I N ES S
Transforming both the
“what” and the “how”
of value creation
“what”
“how”
15. What is innovation?
Creating value for
people through new
or improved services
and products (or
creating platforms for
doing it systemically).
16. We are in an era of
continuous innovation.
We’ve entered an era forcing companies
to shift their priorities and activities faster
than ever before, presenting challenges:
• How to be as nimble
as possible, yet
optimize the
business?
• How to transform the
core business?
• How to identify the
next big bet and
business platform?
17. In fact, we have seen a
vast array of innovation in
how to innovate.
22. Product management
is more important
than ever precisely
because new
innovations intersect
business, technology,
and design.
MARTIN ERIKSSON
MIND THE PRODUCT
2017
”
“
23. Service Design
will take over
the world!ALBERTA SORANZO
DIRECTOR OF END-TO-END SERVICE DESIGN, LLOYDS
2018
”
“
26. What is (Digital) Product Management (a too brief primer)?
26
Product management is
a value focused approach
to running an organization,
requiring a shift from
projects focused on scope,
time, and budget to flow,
quality, and value.
Value
FlowQuality
Scope
Time
Cost
Deliver Value
early & often
Higher Quality
through rapid feedback
Do it fasterDo the right thing
Do it right
1 3
2
Optimise Flow
to deliver faster
27. What is (Digital) Product Management (a too brief primer)?
27
$
5
1. Carve the estate/offerings
into “products” (or journeys)
2. Each product gets an owner,
a ”mini-CEO”
3. Each product gets a
dedicated (full-stack) team
4. Each product gets a goal
5. The product is always
changing to maximize
progress, product-market fit
and business performance
1
2
3
KPI
4
28. 28
At Target, the first pilot of the new product management
and value model was put in place for Adaptive Mobile
Web. Key changes in this approach versus what had
previously been done included:
• Fully empowered product managers/owners
• Sub-product teams organized around customer journey
• Daily review of KPI’s
• Work financed by commitments
to KPI objectives – VC style funding – not features
• Teams have ability to reprioritize without
additional permission
Adaptive mobile web product
Pilot the shift to catalyze
the organization
29. 29
• Fully empowered product managers/owners
• Sub-product teams organized around customer journey
• Daily review of KPI’s
• Work financed by commitments
to KPI objectives – VC style funding – not features
• Teams have ability to reprioritize without
additional permission
Lead time from “Idea to live” 3 Weeks12 - 18 months
Number of Teams 60
Route-to-live time Minutes90 days
Done in SprintWeeks
Minutes1 week
Accessibility testing duration
Duration of Initial Code Quality Test
Time to execute test scripts MinutesWeeks
Time to create new development environments 10 minutesWeeks
Prototypes / experimentsDiagrams / boxesArchitectural communication approach
From To
Customer Satisfaction Score Mobile Web 7363
BUSINESS RESULTS
CUSTOMER IMPACT
YoY Revenue Growth 72%5%
Customer Satisfaction Score Tablet 7353
Multidisciplinary Teams
Agile Method & Mindset
Modern Devops
Test & Learn on Cloud
Micro-Service-Led Architecture
and App Consolidation
Culture
Enable a team to run fully on value, quality, and speed
30. -6
-4
-2
0
2
4
6
8
10
1 2 3 4 5 6 7
8
Modern Product Management’s strength is local optimization
30
Product Management
is the best form
of organizational
design and approach
to aggressively
optimize products and
drive market fit in BAU.
Product teams excel at
optimizing individual value
pools
31. What is Service Design (another too brief primer)?
31
The Service Design
approach is value focused,
improving customer
experience while
simplifying and reducing
cost-to-serve by tying
customer value to how the
organization delivers.
DRIVE
CUSTOMER
RELEVANCE
REDUCE COST
TO SERVE
CUSTOMERS
32. What is Service Design (another too brief primer)?
32
Organization
and operations
BACK STAGE
(Operating Model)
• Process
• Compliance & Policy
• Product development
• Pricing
• Legal
• Operations
• Technology
• Etc.
FRONT STAGE
(All touchpoints)
• Communications
• Web
• Mobile
• Retail
• Employee
• Physical product
• Telephony
• Etc.
SERVICE DESIGN
Reimagining and orchestration end-to-end across the
enterprise
Across every customer and employee touchpoint
Customer &
Employee
Touchpoints
33. -6
-4
-2
0
2
4
6
8
10
1 2 3 4 5 6 7
8
Service Design’s strength is regional optimization
33
Service Design is a
better approach to
optimize across products
for customer outcomes,
where significant gaps
exist in CX and in the
delivery of that CX.
Service design could reimagine the
journey of using these products,
front-and-back stage
34. -6
-4
-2
0
2
4
6
8
10
1 2 3 4 5 6
7
8
Service Design’s strength is regional optimization
34
Service Design is a
better approach to
optimize across products
for customer outcomes,
where significant gaps
exist in CX and in the
delivery of that CX.
Ultimately, seeing a set of
products as a connected offering
with shared customer outcome
and capabilities
35. 35
T-Mobile reorganized around a set of prioritized
journeys, and we helped them leverage service design
to make sure the customer experience that was
envisioned could be realized in the most efficient
fashion.
• In one example, ”Self-serve upgrade”
• We identified the lack of customers ability to upgrade
their mobile devices without coming to a retail store
• The service and digital design defined a new experience,
new business processes, and technology requirements
• +$9M net revenue/savings in first quarter of
launch
Design isn’t just skin deep –
the org and ops are just as
important to great CX
RADICALLY SIMPLIFY
the product
DIGITAL FIRST
experiences
CHANGE THE
WAY WE WORK
Invest in platform
capabilities to UNLOCK
DIGITAL
36. (Digital) Product Management and Service Design key differences
36
Product Management Service Design
Key
Differences
• Obsessively
evolutionary
• Independent teams
• Touchpoint focused
• Lean(er)
• Growth-and-profit-
driven
• Agility in BAU
• Entertains wholesale
reimagination
• Cross-enterprise
• Journey-focused
• Collaborative(er)
• Relevance-and-
efficiency-driven
• Agility in transformation
40. Working together: Service Design fills a mixed backlog for Product
Management
40
Customer Journey Map Service Blueprint Mixed Backlog in Jira
41. Approaches work together to enable every aspect of Experience
Transformation
41
E X P E R I E N C E
( T R A N S F O R M A T I O N )
S T R A T E G Y
Defines the major vectors
of transformation
(offerings, journeys,
capabilities, etc),
growth and efficiency opportunities,
strategic enablement requirements,
teams that will execute,
and investment plan
N E W O F F E R I N G
O P P O R T U N I T Y
E X P L O R A T I O N
C O R E B U S I N E S S
R E I N V E N T I O N
S T R A T E G I C
E N A B L E M E N T
Explores net new business opportunities through a lean startup-like
Digital Product Innovation process to determine what should be
funded and scaled
Reimagining and realizing the major vectors of transformation–journey or offerings–leverages Service
Design to fill a mixed backlog of transformation opportunities across offering, CX, capabilities, and modern
Product/Journey Management & Engineering to realize the outcome
and ultimately own the evolution of the business
…
Enables the transformation by providing critical platforms–API and Capability Platforms, tools–DevOps, and
cultural change–Organizational Change Management, to drive agility and ongoing evolution at the speed of
the customer
Service
Design
Product/Journey Management
& Engineering
Journeys
API and Capability Platform Build
DevOps Tooling
Organizational Change Management
B L U E P R I N T
P R O T O Y P E
S C A L E
SHAPING PLANNING PROVING & ESTABLISHING
M L S
P R I O R I T I Z EI N T E N TS T R A T E G Y
42. -5
0
5
10
1
2
3
4
5
6
7
8
Experience Transformation Strategy’s strength is global optimization
42
Product Management
and Service Design
are both poor
approaches when
needing to determine
overall ambition and
longitudinal investment.
Transformation Strategy more easily
enables us to see opportunities
which are currently off the map, or
to consider defunding an offering
43. 43
‘Our ambition is to make the most of emerging technologies, modern engineering techniques and use of
data to transform customer experience. ’’
Operational Efficiency
Rated best account opening
journey in the UK
#1
Customer Experience Ways Of Working
Pensions
processing time
1
Day
22
Days
Interview time in
branches
50%
Pensions
operations effort
40%
75%
Relationship Manager
effort to on-board
SME clients
End-to-end time to
on-board SME clients
75%
6 Agile labs
Automated
testing
Route to
live time
5
Days
90
Days
Manual
testing
We’ve seen big results at a major UK bank by combining these approaches
As every discipline evolves their practice, and gets better at creating value, contemporary organizations are being caught between potentially conflicting approaches. Experience strategy, service design, modern product management, and lean startup-like new offering innovation processes all purport to be a path to drive customer-centered, business-driving results! Yet, there seems to be little to zero understanding of how these fit together, or if they are in direct conflict. This presentation will propose roles for, and a model to drive clarity in how potentially conflicting approaches are actually complementary, specifically in the context of everyone’s favorite topic du jour, digital business transformation.