Treat your career like a design project. A brief overview of a coaching framework and career design workshop that enables managers and employees alike.
Utopia - An imagined community or society that possesses highly desirable or nearly perfect qualities for its citizens. - Wikipedia
UXtopia- An imagined work environment that possesses highly desirable or nearly perfect qualities for UX teams.
Based on input from UX professionals, we’ll explore the facets and qualities that lead to a satisfying work environment and positive experiences for customers/users, such as:
• Team Structure
• Process
• Strategy
• Market Position/Impact
• Community Contribution
• Career Development
We’ll also take a look at some steps that both UX leaders and individual contributors can take to create the work life they want.
Is it really possible or necessary to reach perfection? Maybe not. But if you can’t imagine it, you can’t even get close.
No One Team Should Have All That Power (Expanded Version)Monet Spells
In the product development process, we understand that design is important. So the next question is: who owns design in the product development process?
This presentation discusses my experience transitioning from UX to Product Management. I include some skills that UXers need to successfully make the move to Product.
Design Process: The Art of Guided ChaosEric Toledo
Design is messy. Bringing structure to design is a challenge when the business is moving fast and your team is learning to scale. It’s all about the art of guided chaos. Participants will learn about what goes into “design process” for the product design team at MailChimp, and how we think about healthy, collaborative environments.
Eric Toledo is the Director of Design Operations at MailChimp where he runs the talented product design team. He is a storyteller, tinkerer, problem solver, and champion of fostering a shared vision across an organization. With more than 15 years of design lead experience, Eric is driven by a fascination for how design teams work, a passion for building highly collaborative environments, a fearless pursuit of delightful experiences, and an unending curiosity for the customers that MailChimp serves. Previously, he served as the product design lead at TestFlight before it was acquired by Apple in 2014. As part of the iTunes design team, Eric led the design effort for TestFlight for iOS and tvOS as well as release management tools for the App Store.
Animating the UI is a talk that I've given at SXSW, amUX, IXDA, amongst other meet ups.
This presentation is comprised of the uses of animation in UI design, how animation can achieve essential interaction design principles, and tools that designers can use for prototyping.
I will be leading a 6-hour workshop with demos and exercises using best tools on May 16-17, 2016. Find more information here: http://bit.ly/1TbF32v
NR_2016.3.1_SociaL for a $50 discount.
Karen Bachmann and Lisa McMichael presented different types of listening skills and how those techniques help UXers at the December amUX meetup.
Like many UX practitioners, you are continuously engaged in user research, meetings and workshops. These activities require observing and taking good notes, and listening. But are you really listening or simply hearing what people have to say? For most of us it’s the latter. During the Listen up! Workshop, we’ll discuss the obvious and nuanced differences between listening and hearing, along with some of the barriers and causes that affect attuned listening. And, we’ll get you out of your seat to practice listening methods so that when you leave, you’ll be armed with a better mechanism for listening.
Utopia - An imagined community or society that possesses highly desirable or nearly perfect qualities for its citizens. - Wikipedia
UXtopia- An imagined work environment that possesses highly desirable or nearly perfect qualities for UX teams.
Based on input from UX professionals, we’ll explore the facets and qualities that lead to a satisfying work environment and positive experiences for customers/users, such as:
• Team Structure
• Process
• Strategy
• Market Position/Impact
• Community Contribution
• Career Development
We’ll also take a look at some steps that both UX leaders and individual contributors can take to create the work life they want.
Is it really possible or necessary to reach perfection? Maybe not. But if you can’t imagine it, you can’t even get close.
No One Team Should Have All That Power (Expanded Version)Monet Spells
In the product development process, we understand that design is important. So the next question is: who owns design in the product development process?
This presentation discusses my experience transitioning from UX to Product Management. I include some skills that UXers need to successfully make the move to Product.
Design Process: The Art of Guided ChaosEric Toledo
Design is messy. Bringing structure to design is a challenge when the business is moving fast and your team is learning to scale. It’s all about the art of guided chaos. Participants will learn about what goes into “design process” for the product design team at MailChimp, and how we think about healthy, collaborative environments.
Eric Toledo is the Director of Design Operations at MailChimp where he runs the talented product design team. He is a storyteller, tinkerer, problem solver, and champion of fostering a shared vision across an organization. With more than 15 years of design lead experience, Eric is driven by a fascination for how design teams work, a passion for building highly collaborative environments, a fearless pursuit of delightful experiences, and an unending curiosity for the customers that MailChimp serves. Previously, he served as the product design lead at TestFlight before it was acquired by Apple in 2014. As part of the iTunes design team, Eric led the design effort for TestFlight for iOS and tvOS as well as release management tools for the App Store.
Animating the UI is a talk that I've given at SXSW, amUX, IXDA, amongst other meet ups.
This presentation is comprised of the uses of animation in UI design, how animation can achieve essential interaction design principles, and tools that designers can use for prototyping.
I will be leading a 6-hour workshop with demos and exercises using best tools on May 16-17, 2016. Find more information here: http://bit.ly/1TbF32v
NR_2016.3.1_SociaL for a $50 discount.
Karen Bachmann and Lisa McMichael presented different types of listening skills and how those techniques help UXers at the December amUX meetup.
Like many UX practitioners, you are continuously engaged in user research, meetings and workshops. These activities require observing and taking good notes, and listening. But are you really listening or simply hearing what people have to say? For most of us it’s the latter. During the Listen up! Workshop, we’ll discuss the obvious and nuanced differences between listening and hearing, along with some of the barriers and causes that affect attuned listening. And, we’ll get you out of your seat to practice listening methods so that when you leave, you’ll be armed with a better mechanism for listening.
Growing a design team in a product-driven organisation, while having fun Franco Papeschi
Slides for the talk presented at UX Australia 2015.
As User Experience disciplines gain importance, and a voice at the big tables, practitioners have become strategists, leaders, managers and decision-makers.
At the same time, both startups and mature companies are changing the way they operate: think lean, act nimble, have a sharp focus on the product.
This transition has opened the doors for new challenges and new opportunities for design leaders, and a new kind of game. Taking inspirations from personal experience as well as vast research of case studies on the topic, the talks goes through some of the key points of creating and scaling up an experience design team: skills, processes, organization, accountability, collaboration, culture, delegation and other funky words are mentioned.
Exploring Cadence: You, Your Team, and Your Enterprise (Elizabeth Churchill a...Rosenfeld Media
Elizabeth Churchill: "Exploring Cadence: You, Your Team, and Your Enterprise"
Enterprise UX 2017 • June 9, 2017 • San Francisco, CA, USA
http://2017.enterpriseux.net
Based on her 5 years as a UX leader at Citrix, Julie explains how to drive better product design through cultural transformation. See how she helped build design culture for designers and non-designers across different continents.
As organizations continue to establish and mature their in-house design teams, it turns out there’s very little common wisdom on what makes for a successful design organization. Books and presentations tend to focus on process, methods, tools, and outcomes, leaving a gap of knowledge when it comes to organizational and operational matters.
In this talk, Kristin Skinner discusses how to coordinate efforts and structure teams within large organizations. She covers:
- Realizing the Potential of Design
- Organizational Models / The Centralized Partnership
- The 5 Stages of Design Organizations
- The 12 Qualities of Effective Design Organizations
She also stresses the impact that design can have on business and highlights the importance of design managers in coordinating in-house efforts, advocating for quality, and enabling culture.
More information can be found in Kristin's book with Peter Merholz, Org Design for Design Orgs: Building and Managing In-House Design Teams, published by O'Reilly in August 2016.
http://orgdesignfordesignorgs.com/
Satyam Kantamneni, former Managing Director of UX at Citrix, explains how to grow and nurture your UX team to meet business objectives. Based on 15 years experience across Citrix, Paypal, and other companies.
You'll learn:
- When to hire generalists vs. specialists.
- How to drive business outcomes from day 1.
- How to evaluate design culture as you build it.
- How to build a long-term governance framework.
What does your job title really mean? / Ben Fausone & Yannic ScheffelService Experience Camp
This is Ben Fausone & Yannic Scheffel’s presentation from Service Experience Camp 2016 on What does your job title really mean, held on Day 1 in Raum 5.
Making ourselves redundant: Delivering impact by building design capabilities...Service Experience Camp
This is Simone Carrier’s key talk from Service Experience Camp 2016 on Delivering impact by building design capabilities, held on Day 2 on the big stage.
Architecting Your UX Career: Interview and Presentation Techniques to Land Yo...UXPA International
Approaching a job search can be a daunting task for any professional, but the UX world has a unique set of challenges. Our field is still relatively new, job titles and responsibilities are fuzzy, and there are varying understandings of what we can and should provide. There is no one clear path or set of experience that sets us up for success. Deliverables are often collaborative, covered by NDAs, and it can be hard to capture the many facets of UX expertise into a small set of documents. So how do we navigate the world of resume-writing, portfolio-creation, and interviewing to find a job that will be the best fit for the skills we currently have and allow us to grow into the practitioner we want to become? Get the inside scoop from a current UX consultant and former interactive designer, both of whom are experienced with vetting UX talent.
Design Thinking Process And Strategy For A New ProductUXDXConf
How could you use Design Thinking to find a compromise between users and business needs? How do you balance craftsmanship, communication and commercial awareness, managing external stakeholders?
In this talk, Roberta, Senior UX Designer and Team Leader at Booking.com, will walk you through her strategy to implement a challenging new product that defined her growth as leader in one of the world’s leading digital travel companies.
MURAL Webinar: How Design Sprints Can Be Reformatted For Any Workshop/MeetingMURAL
In this webinar, Brittni Bowering (Head of Media, AJ&Smart) will explore how you can take the design sprint process and easily reformat it in a way that helps you run the best meetings and workshops of your career, AND get buy-in from your team to adopt this way of working - by taking the core design sprint exercises and principles to get things done faster, better & happier!
UX Maturity: Research and Analytics to drive an impactUXDXConf
As the largest marketplace in the region, Allegro is one of Poland's most distinguishable brands. With millions of users, how did Allegro establish a strong foothold in the region against the marketplace giants?
In this session, learn how Alina and her team use data and analytics to create a UX strategy that allows their business to scale and grow in such a competitive market. She will touch on:
How a localised approach to UX has created loyal users
How to embed UX in your product development
How to take change as an opportunity for improvements for the team
This presentation explores gender identity and why an understanding of gender identity will help designers make effective designs even stronger. We’ll focus on the “gender question”—form fields that ask users to indicate their gender. We’ll determine how to ask this question in a world where gender is more than the male/female binary.
Growing a design team in a product-driven organisation, while having fun Franco Papeschi
Slides for the talk presented at UX Australia 2015.
As User Experience disciplines gain importance, and a voice at the big tables, practitioners have become strategists, leaders, managers and decision-makers.
At the same time, both startups and mature companies are changing the way they operate: think lean, act nimble, have a sharp focus on the product.
This transition has opened the doors for new challenges and new opportunities for design leaders, and a new kind of game. Taking inspirations from personal experience as well as vast research of case studies on the topic, the talks goes through some of the key points of creating and scaling up an experience design team: skills, processes, organization, accountability, collaboration, culture, delegation and other funky words are mentioned.
Exploring Cadence: You, Your Team, and Your Enterprise (Elizabeth Churchill a...Rosenfeld Media
Elizabeth Churchill: "Exploring Cadence: You, Your Team, and Your Enterprise"
Enterprise UX 2017 • June 9, 2017 • San Francisco, CA, USA
http://2017.enterpriseux.net
Based on her 5 years as a UX leader at Citrix, Julie explains how to drive better product design through cultural transformation. See how she helped build design culture for designers and non-designers across different continents.
As organizations continue to establish and mature their in-house design teams, it turns out there’s very little common wisdom on what makes for a successful design organization. Books and presentations tend to focus on process, methods, tools, and outcomes, leaving a gap of knowledge when it comes to organizational and operational matters.
In this talk, Kristin Skinner discusses how to coordinate efforts and structure teams within large organizations. She covers:
- Realizing the Potential of Design
- Organizational Models / The Centralized Partnership
- The 5 Stages of Design Organizations
- The 12 Qualities of Effective Design Organizations
She also stresses the impact that design can have on business and highlights the importance of design managers in coordinating in-house efforts, advocating for quality, and enabling culture.
More information can be found in Kristin's book with Peter Merholz, Org Design for Design Orgs: Building and Managing In-House Design Teams, published by O'Reilly in August 2016.
http://orgdesignfordesignorgs.com/
Satyam Kantamneni, former Managing Director of UX at Citrix, explains how to grow and nurture your UX team to meet business objectives. Based on 15 years experience across Citrix, Paypal, and other companies.
You'll learn:
- When to hire generalists vs. specialists.
- How to drive business outcomes from day 1.
- How to evaluate design culture as you build it.
- How to build a long-term governance framework.
What does your job title really mean? / Ben Fausone & Yannic ScheffelService Experience Camp
This is Ben Fausone & Yannic Scheffel’s presentation from Service Experience Camp 2016 on What does your job title really mean, held on Day 1 in Raum 5.
Making ourselves redundant: Delivering impact by building design capabilities...Service Experience Camp
This is Simone Carrier’s key talk from Service Experience Camp 2016 on Delivering impact by building design capabilities, held on Day 2 on the big stage.
Architecting Your UX Career: Interview and Presentation Techniques to Land Yo...UXPA International
Approaching a job search can be a daunting task for any professional, but the UX world has a unique set of challenges. Our field is still relatively new, job titles and responsibilities are fuzzy, and there are varying understandings of what we can and should provide. There is no one clear path or set of experience that sets us up for success. Deliverables are often collaborative, covered by NDAs, and it can be hard to capture the many facets of UX expertise into a small set of documents. So how do we navigate the world of resume-writing, portfolio-creation, and interviewing to find a job that will be the best fit for the skills we currently have and allow us to grow into the practitioner we want to become? Get the inside scoop from a current UX consultant and former interactive designer, both of whom are experienced with vetting UX talent.
Design Thinking Process And Strategy For A New ProductUXDXConf
How could you use Design Thinking to find a compromise between users and business needs? How do you balance craftsmanship, communication and commercial awareness, managing external stakeholders?
In this talk, Roberta, Senior UX Designer and Team Leader at Booking.com, will walk you through her strategy to implement a challenging new product that defined her growth as leader in one of the world’s leading digital travel companies.
MURAL Webinar: How Design Sprints Can Be Reformatted For Any Workshop/MeetingMURAL
In this webinar, Brittni Bowering (Head of Media, AJ&Smart) will explore how you can take the design sprint process and easily reformat it in a way that helps you run the best meetings and workshops of your career, AND get buy-in from your team to adopt this way of working - by taking the core design sprint exercises and principles to get things done faster, better & happier!
UX Maturity: Research and Analytics to drive an impactUXDXConf
As the largest marketplace in the region, Allegro is one of Poland's most distinguishable brands. With millions of users, how did Allegro establish a strong foothold in the region against the marketplace giants?
In this session, learn how Alina and her team use data and analytics to create a UX strategy that allows their business to scale and grow in such a competitive market. She will touch on:
How a localised approach to UX has created loyal users
How to embed UX in your product development
How to take change as an opportunity for improvements for the team
This presentation explores gender identity and why an understanding of gender identity will help designers make effective designs even stronger. We’ll focus on the “gender question”—form fields that ask users to indicate their gender. We’ll determine how to ask this question in a world where gender is more than the male/female binary.
Pursuing Elegance - Introduction to Elegance in Digital Product Design @amUXZach Pousman
As UX designers, we're always looking for the good in the world. We're constant observers of people and observers of the world so we can make it better!
In this talk I will give you my tools that I use to find elegance in user experiences that others have built. And I'll share my techniques for desiging elegance into your sites, apps, and products. I promise that the discussion won't get stuck in the world of platonic theory — I'll help you find better customer problems, solve them with more elegant structres and, in your way, to create a world that's just a little bit better too!
Presented at #amUX (a local ATL UX community) on 5/4/2016
As a remote worker, it’s easy to feel left out of the in-person connections that can happen in a traditional office. Audio and video for meetings is often miserable for those not attending in person. For those in the office, it can be hard to remember to include team members who aren’t physically present, and to make sure all can see, hear, and be heard.
But remote work doesn’t have to feel so remote!
In this talk, Nate will present general tips for staying connected as a remote worker, specific hardware and software recommendations for improving collaboration, and some best practices for setting up different types of meetings with remote team members so that all are included.
Emojis are probably the most prolific pictorial language used today, but why? And what does it mean for conversation between businesses and customers? Is there a place for emojis in your dialogue with customers? In this talk, we’ll look at why we use emojis, some emoji history, and what we can learn from emojis about communication with others. I’ll share examples of emoji use from different brands and people, some with positive results and some exchanges that didn’t go so well.
ABOUT RACHEL PETERS
Once upon a time I was a high school English teacher. When I ran away screaming from that and into the arms of grad school, I discovered the world of UX, and I’ve been hooked ever since. Currently I’m the UX Lead for Launch Interactive, an agency in downtown Atlanta. You can learn more about Launch at http://www.launchjourney.com/.
Making Personas Work (Without Breaking the Bank) - UX London 2011Kim Goodwin
Maybe you’ve thought about using personas, but been concerned about adopting an expensive tool. Perhaps you or some of your colleagues have tried using personas and been disappointed in the results. Personas seem like a simple concept, yet it’s all too easy to turn them into black holes that slurp up time and resources without giving you much that’s useful in return. Kim shares a number of brief case studies to illustrate how to get the most form these powerful tools.
Designing how we design - UXCamp Ottawa 2014 closing keynoteKim Goodwin
From UXCampOttawa.org:
No doubt you’re full of great new ideas to take back to your team. The question is: how will they get the most from what you’ve learned? What works in one team doesn’t always go over well in a different environment. Kim will share tools for assessing your organization’s culture and values, adapting your UX practice accordingly…and encouraging lasting change when those values just aren’t compatible with delivering great user experiences.
Journey mapping as insight tool - a healthcare case study UXLX 2012Kim Goodwin
Journey or experience mapping is a common UX tool, though it's not always applied as effectively as it could be. This presentation shows a simple template for making these maps useful, describes a few uses for them, and explores the health journey (courtesy of PatientsLikeMe.com) as an example of translating data to insight. However, the slides may not stand on their own very well without the narration.
Designing A Unified Experience - Bringing Interaction, Visual, and Industrial...Kim Goodwin
Delivered at BayCHI (March 2009) and the Usability Marathon webinar (October 2009). Although I don't read my presentations, I've included some notes that approximate what I said in delivering the presentation.
Hiring for the perfect fit - Warm Gun 2014 - opening keynote Kim Goodwin
From warmgun.com:
You’re Hired! Strategies for Finding the Perfect Fit
In the UX world, Kim Goodwin is a big deal. A regular on the UX conference circuit. Bestselling author of “Designing for the Digital Age.” Team builder and UX evangelizer at PatientsLikeMe. Kim knows design—and designers. She’s hired, fired, and coached loads of them for her own teams and for clients, too.
Kim understands the challenges of a competitive job market. The candidate with the most impressive résumé isn’t always the smartest choice. It’s not always easy to tell the diamond-in-the-rough from the shiny-but-fake. But Kim’s figured out how to find the hidden gems.
Kim shares insights that help folks on both sides of the interview table. Learn how to define and articulate the skills you’re hiring for, and how to build a framework for evaluating candidates. Understanding what makes a good hire will help job seekers present themselves to hiring managers in the most effective manner.
Storytelling by Design (scenarios talk at Confab 2011)Kim Goodwin
It can be hard to build relationships with users when you think first about the message you want to convey or the transaction you want to enable, because a great relationship isn't about the story you want to tell--it's about the story your users want to experience. Kim Goodwin will show you how storytelling can help your team resist an analytical, me-first mindset by getting inside users' heads.
SlideShare now has a player specifically designed for infographics. Upload your infographics now and see them take off! Need advice on creating infographics? This presentation includes tips for producing stand-out infographics. Read more about the new SlideShare infographics player here: http://wp.me/p24NNG-2ay
This infographic was designed by Column Five: http://columnfivemedia.com/
No need to wonder how the best on SlideShare do it. The Masters of SlideShare provides storytelling, design, customization and promotion tips from 13 experts of the form. Learn what it takes to master this type of content marketing yourself.
10 Ways to Win at SlideShare SEO & Presentation OptimizationOneupweb
Thank you, SlideShare, for teaching us that PowerPoint presentations don't have to be a total bore. But in order to tap SlideShare's 60 million global users, you must optimize. Here are 10 quick tips to make your next presentation highly engaging, shareable and well worth the effort.
For more content marketing tips: http://www.oneupweb.com/blog/
Are you new to SlideShare? Are you looking to fine tune your channel plan? Are you using SlideShare but are looking for ways to enhance what you're doing? How can you use SlideShare for content marketing tactics such as lead generation, calls-to-action to other pieces of your content, or thought leadership? Read more from the CMI team in their latest SlideShare presentation on SlideShare.
Each month, join us as we highlight and discuss hot topics ranging from the future of higher education to wearable technology, best productivity hacks and secrets to hiring top talent. Upload your SlideShares, and share your expertise with the world!
Not sure what to share on SlideShare?
SlideShares that inform, inspire and educate attract the most views. Beyond that, ideas for what you can upload are limitless. We’ve selected a few popular examples to get your creative juices flowing.
Designing and Driving UX Careers: A Framework for Empowering UX Teams (Ian Sw...Rosenfeld Media
Ian Swinson: "Designing and Driving UX Careers: A Framework for Empowering UX Teams"
Enterprise UX 2016 • June 8, 2016 • San Antonio, TX, USA
http://2016.enterpriseux.net
The elements of product success for designers and developersNick Myers
All software, whether it's for consumers or workers, needs to meet the ever growing demands people have in today’s world. Greater user expectations and influence are forcing companies to create and deliver better products, but not every organization has a rich heritage in software creation like tech giants Apple and Google. Most companies need to be more customer-focused, become design specialists, and transform their cultures as they shift to become both software makers and innovators.
Myers, head of design services at Cooper, will share the elements of product success that companies need to possess and be market leaders: user insight, design, and organization. Myers will share principles and techniques that successful innovative companies use to truly understand their customers. He’ll also discuss the methods effective designers use to support their customers and create breakthrough ideas and delightful experiences. And he’ll finish by sharing the magic formula organizations need to deliver ground-breaking experiences to market.
This talk was given at UX Day.
Introductory lecture on Design Thinking given by Mark Billinghurst as part of the HITD 201 course taught at the University of Canterbury. Taught on December 9th 2013
Breaking Into Product and Tech by Microsoft Product LeaderProduct School
Main Takeaways:
-Leveraging your existing experience, or acquiring new experience, through a product lens
-Treating your resume like a product - effective story & resume building to stand out from the crowd
-Interview strategy, step-by-step question walkthroughs, and problem-solving frameworks
d.school Bootcamp Bootleg, as generously created and offered (under Creative Commons license) by the Stanford d.school: http://dschool.typepad.com/news/2009/12/the-bootcamp-bootleg-is-here.html
What drives Dharam in his professional life is practically proving how 'Good Design thinking' translates into 'Good Business' to entrepreneurs, business owners, and startups. He has acquired his master's in Branding from the University of the Arts London, United Kingdom, and is also an alumnus of the prestigious London College of Communication.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
1. Ian Swinson
VP of UX
iswinson@gmail.com
Designing Your Career
2. Roles
Associate
Staff
Senior
Lead
Principal
Architect
Principal
Architect
Chief Design
Officer
Manager
Senior
Manager
Director
Senior
Director
Vice President
?
This is a big deal!
Or...is it? SVP
14. Ability: Design
Impact - You drive the design and direction of your features
and products to create happier customers.
Interaction - From concepts to whiteboards to wireframing,
prototyping and beyond. You craft an elegant product.
Visual - You make beautiful products. You create beautiful and
compelling deliverables for communicating product vision.
Prototyping - You effectively communicate through prototypes
at various levels of fidelity. You know when and which method
to use.
Tools - You’re on top of game for all necessary software tools.
This covers prototyping, graphics, coding, mobile, etc.
Process - You understand the overall design process and
utilize it effectively and appropriately.
Research - You can handle formative and/or summative
research effectively. You approach every design with a
thorough analysis of the problem space. You engage effectively
with Product Intel. You perform insightful competitive analyses.
16. Ability: Research
Impact - You drive the research and strategic direction of your
features and products to create happier customers.
Communication - Your message is being clearly conveyed,
heard, and respected.
Empathy - You ensure team members are on a first name basis
with their users. You bring customer data to life.
Methods - You demonstrate appropriately strong
methodological skills for both qualitative and quantitative skills.
Knowledge - You leverage data from channels such as Product
Intel, competitive analysis, industry trends, customers,
personas, Chatter, etc. You are an expert in your product area.
Roadmap - You accurately plan the research for a release. Are
they able to adapt their priorities and scope as needs change.
Domain - You understand the problem space and needs of the
customer.
18. Ability: Knowledge
Customer - You know the Personas, company types, sizes, etc.
for your product area. You know how your customers use and
extend your products and features.
Product - You know your product(s) and product lines.
Industry/Competitive - You know the overall industry related to
your products.
Company/Business - You know SFDC overall and how we
compete within the industry.
Organization Awareness - You understand your supported
organization and the broader SFDC eco-system. You know how
UX operates and how we fit into the company at large.
20. Ability: Technical
Systems Thinking - You are an architect at heart. You use
both sides of your brain to craft beautiful solutions from the
feature to the system level. You bring new perspective to
problems and to provide leverage and insight for how we might
do things differently.
HTML - You can code quickly and semantically.
CSS - You can control your semantic code effectively with CSS
and create pixel-perfect designs.
JS/Other - Your prototypes are rich, interactive & feel like a real
product.
Aura/Apex/Visualforce - You effectively utilize our Platform
technologies to create prototypes or completely functional
applications.
DatStat/Morae/Eye Tracking - You leverage a rich collection of
tools to increase design and research effectiveness.
22. Ability: Communication
Daily - You’re transparent with your manager/ux team/scrum
team on projects/progress.
Presentations - From creating Keynotes, to publishing
prototypes and wireframes, to delivering their message...you
communicate effectively.
Written - From emails to wikis to blogs...you are clear, concise,
compelling and convincing writers.
Meetings - You run effective and product meetings. You involve
the right people at the right time. You clearly communicate
action items and decisions.
Resourcefulness - You leverage the company and your
network to tackle problems.
Leveraging Feedback/Reviews - You frequently collect
feedback, track it to alter designs, gain insights and build
relationships.
24. Ability: Leadership
Product Leadership - You work effectively with the Dev/PM/QE
orgs to drive the creation of kick-ass products.
Mentoring - You take time to help co-workers who are
developing their skills.
Process Leadership - You know the process, how to use it &
help your co-workers identify opportunities to improve.
Design/Research Leadership - You are effective and
supportive at art direction, in design critiques, assessing
research, providing heuristic reviews, etc. You are a multiplying
factor in the quality of work produced by your teammates and
co-workers.
Thought Leadership - You are sought out for advice in
particular domains or areas of expertise.
26. Ability: Culture
Optimistic - You bring a positive, collaborative and supportive
and engaging attitude to their work and the team. You actively
support your team members - both professionally and
personally.
Solution Focused - Problems are just the beginning. You’re
driven to find solutions. “How might we...” is on the tip of your
tongue all day. You help your co-workers focus on solutions.
Crossing Boundaries - You reach out and build relationships
beyond their core UX team. You build relationships across
clouds and disciplines.
Foundation - You participate in Foundation events and actively
give back to the community.
Customer Outreach - You comport yourself professionally,
cordially and enthusiastically when interacting with customers.
28. Ability: Innovation
Futurist - You think beyond the current scope of your PM’s road
map. You can envision a brighter future for our customers. You
invent entirely new business opportunities.
Technology - You are in touch with the latest gadgets, trends,
technology, competitors, frameworks, etc.
Patents - You utilize the patent process to protect our
intellectual property.
Process - You recognize that invention goes far beyond
products. You are consistently looking for new ways to practice
your craft.
Fearless - You are fearless. The present is just a little boring so
you spend time dreaming about where we’ll be in the future.
You work to make that future a reality.
29. The Mini
Project Skills Personal Skills Team Skills
+2
+1
Current
-1
-2
5
=over
3
=at
=under
1
30. The Mini
Project Skills Personal Skills Team Skills
+2
+1
Current
-1
-2
5
=over
3
=at
=under
1
32. Workshop Agenda
• Who are you? What’s your brand?
• What have you learned?
• Where are you now? Where do you want to be?
• Planning. Values, Vision and Goals.
• Building your network.
• Defining your north star.
33. Prepare Understand Diverge Decide Prototype Validate
Prepare
Get the people and things you need.
All you need is yourself, your memories, a little
self-awareness, and eventually a mentor or two.
35. Brand
Your personal brand is what people say about
you when you are not in the room.
36. Prepare Understand Diverge Decide Prototype Validate
Understand
Dig into the design problem…
From past positions what did you most enjoy
doing? What did you enjoy least?
38. Prepare Understand Diverge Decide Prototype Validate
Understand
Dig into the design problem…
What skills do you have? What do you like to
do? What opportunities are available?
40. Prepare Understand Diverge Decide Prototype Validate
Diverge
Rapidly develop as many solutions as possible.
Think about what kinds of jobs, roles, skills,
classes, projects…you name it…that you’d like
to experience or learn.
42. Prepare Understand Diverge Decide Prototype Validate
Decide
Choose the best ideas and hammer out a user
story. Your story! Take all your best ideas and
come up with a plan.
44. Prepare Understand Diverge Decide Prototype Validate
Prototype
Build something quick and dirty that can be
shown to…your manager. Put together a short-and
long-term plan. Think about how you’ll
evaluate your plan.
46. Prepare Understand Diverge Decide Prototype Validate
Validate
Think about your goals, your history, and your
level of satisfaction and challenge - be honest
about what’s working and what isn’t.
47. Prepare Understand Diverge Decide Prototype Validate
Iterate
Like every design project…once you’re done it’s
time to iterate (or try something new).
48. The future is not something that
happens to you.
The future is something you do.
Glen Hiemstra, futurist.com
49. Your career is the one project you
will exclusively own.
Make it a great one!
50. Thank You!
Ian Swinson
VP of UX
iswinson@gmail.com
@iswinson
Editor's Notes
Quick intro…
A quick review of roles, IC, mgmt and a research project
And a recent labor of love in the form of a coaching framework that has become a career & coaching workshop
A little history and background. Like many tech companies we have a dual track career path. One is for individual contributors, the other for management.
After 15 years of being a designer I switched to full-time management. It was a tough decision. But why?
At the time I thought long and hard about which direction to take my career.
And while thinking about it I really started to question the need to have such a clear delineation between the roles.
Have you ever met two designers, two researchers, two developers, etc. who were a carbon copy of each other in every conceivable and distinguishable way? No.
Why was I so anxious about the transition? Why is it such a big deal to try one path over another? And, more importantly, is there anything I can do to better prepare myself to handle career decisions more effectively in the future.
During this time I was managing about 30 people. And one thing that struck me is that 1:1’s can be tricky. Early in the day, full of energy, coffee coursing through your veins - all good. Late in the day, burned out, distracted and tired. Not so good.
Some employees have an innate ability to think about the future - all good. Some, while great at cranking out work, can’t think more than a week in the future. Time to facilitate.
Which is weird - because 1:1’s, while open to any work-related topic, are generally focused either on projects or careers. When it comes to projects - we have a very well-defined process.
But when it comes to careers - I’ve seen managers (myself included) ask things like “How’s it going?” We need a career mgmt process that’s as detailed as the UX process and why not use something familiar?
Okay - treat your career like a design project. How the heck does one do that?
The first thing we need is a framework for evaluating success in the work place.
This is a key concept about careers. Most companies have a career ladder - though you’d be surprised by how many, even large ones, do not.
We’ve attempted to use them in the past and they can be useful for assessments when considering someone for promotion - we have not found them useful for coaching and planning.
But we need enough structure to provide constraints. Without them - just like a design project - you’ll never know when you’re done or tell good from bad.
As you go from 1 thru 8 the abilities become more necessary for leadership and management. 1 and 2 are the core skills tied to a UX career and then, depending on what you want to do next, employees need to figure out where to focus to move their careers forward.
Impact, Interaction, Visual, Prototyping, Tools, Process, Research
I like to draw this quickly on the whiteboard and then talk through it with the employee. The focus is on areas to explore for training or new opportunities. It is not about judging an employee’s performance.
An example of one assessment. If this person has targeted Communication as an area for growth - great! - you now have a clear idea about where to spend time with coaching and/or training.
High-level agenda and goals for the workshop
Well this one’s pretty easy - because it’s just you!
We start light with a little mad-lib asking simple factual questions about your current job. And, of course, for fun about your spirit animal or what superhero talent you’d want. We also dig into a more serious topic - your brand.
Well this one’s pretty easy - because it’s just you!
This one is more challenging. What skills do you have? What do you like to do? What’s valued at your company? And, possibly most importantly, what from your past have you enjoying doing the most?
This one is more challenging. What skills do you have? What do you like to do? What’s valued at your company? And, possibly most importantly, what from your past have you enjoying doing the most?
This is where we bring back the framework and go through a detailed assessment about the various abilities we currently possess - and those we’d most like to develop.
And as managers - it’s your responsibility to instill the same agency in your employees.
This is where you take all your history
You can have both a long-term and a short-term plan. Projects, role, opportunities, classes, skills, etc.
Unless you work alone you probably can’t redefine everything overnight. Work with your manager to put together a progression plan.
Managers - this is your oppty to step up and make a difference.
One of the key ways to prototype is to build new relationships and get support from co-workers. Use their observations and insights to enhance your self-awareness. Ask them for guidance about what’s working and what needs fine tuning.
This is definitely the most important part. You’ve now redefined how you think about your career, put a framework in place, and introduced a way to both try things out, validate them, and adjust according to success, satisfaction and whether or not it meets your goals.
Like any design project - once you’re done with v1, it’s time to move onto v2 to fine tune the ideas.
This is definitely the most important part. You’ve now redefined how you think about your career, put a framework in place, and introduced a way to both try things out, validate them, and adjust according to success, satisfaction and whether or not it meets your goals.
Like any design project - once you’re done with v1, it’s time to move onto v2 to fine tune the ideas.
And when it comes to design projects - your career is the only one you’ll exclusively own. Make it a great one!