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design process
the art of guided chaos
Eric Toledo
Director of Design Ops @MailChimp
mailchimp design
Brand &
Culture
Product
Marketing
Product
Design
Design
Brand &
Culture
Product
Marketing
Product
Design
Product
Design
design is chaos
divergence is healthy
idea confidence
product development
Prioritized
Queue
Ideas
Staffing
Cross functional
Planning Week
Mission Control
Planning WeekProject Proposals Staffing & Learning
~ 4 Weeks ~ 2 Weeks 1 Week
Production
Every 2 weeks
Execution
Cross functional
Showcase
Execution
10 Weeks
Planning Week ExecutionExplore
Design Core Projects Prioritized Projects Product Marketing
orientation
centralized vs distributed
centralized partnership
cross functional
XFteam
XFteam
XFteam
XFteam
XFteam
XFteam
D DD DD D
core
XFteam
XFteam
XFteam
XFteam
XFteam
XFteam
D DD DD D
Product
Management
EngineeringDesign
Brand &
Culture
Product
Marketing
design process
flows sketch wires comps prototype
sketch comps markup / css
sketch react app
tools to communicate
design process is an
iterative function of
confidence
harness the chaos
go wide
Define
Learn Define
Execute
Explore Create
Define
Learn Define
Execute
Explore Create
Diverge
Diverge
Converge
Converge
Define
Learn Define
Execute
Explore Create
¯_( )_/¯
Diverge
Diverge
Converge
Converge
Ideate Refine
Test
Ideate RefineTest
Diverge
Converge
idea confidence
idea confidence
Visibility
Shared Ownership
Parts Bin
idea confidence
Visibility
Shared Ownership
Parts Bin
checkpoints
Weekly Statuses
Design Reviews
Product Round Ups
Design Office Hours
Showcases
Week 1 Week 2
Week 1 Week 2
Showcase
Thur
Increasing confidence
Week 1 Week 2
Showcase
Thur
Status
M
Status
M
Increasing confidence
Week 1 Week 2
Design Review
Tu
Design Review
Tu
Status
M
Status
M
Increasing confidence
Showcase
Thur
Design Review
Tu
Design Review
Tu
Product Round Up
Wed
Increasing confidence
Status
M
Status
M
Showcase
Thur
Product Round Up
Wed
Project Round Up
Wed
Office Hours
Fri
Office Hours
Fri
Increasing confidence
Design Review
Tu
Design Review
Tu
Status
M
Status
M
Showcase
Thur
Project Round Up
Wed
idea confidence
Parts Bin
Shared Ownership
Visibility
visibility
share early and often
• Core Reviews
• Invision
• Slack #wip
• JIRA
• Status Sheet
use your feet
idea confidence
Parts Bin
Visibility
Shared Ownership
shared ownership
building consensus
“ideation is about shared
invention. attaching a single
person to a single idea
hinders collaboration and
greatness”
- Brendan Boyle
cross functional show and tell
follow up
design QA
Shared Ownership
idea confidence
Visibility
Parts Bin
a parts bin
beyond MVP
idea confidence
Visibility
Shared Ownership
Parts Bin
confidence
Visibility
Shared Ownership
Parts Bin
confidence
Parts Bin
confidence
reflect & react
retrospective
sample habits
• Build early consensus
• Elevate compromises to leadership
• Document design decisions
• Account for design work in planning week
• Participate in planning & statuses
take aways
• Establish checkpoints
• Foster visibility
• Nurture shared ownership
• Save the flakes
• Reflect and React
excellence is a
continuous process
- A. P. J. Abdul Kalam
Design Process: The Art of Guided Chaos
Design Process: The Art of Guided Chaos

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