Designing for automated conversations at UXSEA Summit 2018
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This is the presentation deck from UX Conference session by Aditi Kulkarni of ReferralCandy as a part of UXSEA Summit 2018 in Singapore. UXSEA Summit 2018 was held from 18th to 20th November, 2018. For more information about UXSEA Society, visit https://uxsea.org/ The copyright of this material is with those who created this presentation material. Please take permissions from the authors if you are in doubt about copyright infringement.
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Designing for automated conversations at UXSEA Summit 2018
- 1. Hello!
- 2. CONFIDENTIAL Head of Design ReferralCandy Aditi Kulkarni
- 3. (It’s not AI!) Designing for automated conversations
- 4. CONFIDENTIAL
- 5. CONFIDENTIAL
- 7. Donut shop Cafe Salon
- 11. It all started with an experiment
- 12. Ver 1 Ver 2 🤓
- 16. Formats are limiting, but lets work with what we have
- 17. So here’s what we learned
- 18. Don’t make it look like a human
- 21. 🤓
- 22. Trust is fragile in an automated conversation Be honest, transparent that it’s just a bot and it’s limited
- 23. Design basics are the same, tools are different
- 24. REFERRALCANDYDESIGN !24 Iterative Product Design Design Test Build Test Iterate Update Iterate Iterate User Feedback & Insights
- 26. CandyBot App Page 2.4K people like this Yay! You just got stamps! Chat with me and view your loyalty card from: http://cnd.bar/123456 See you again soon, Jetpacks Store Unsub by clicking here: https://jetpacks/unsub Get Started Rewards! Stamps! Let me handle your loyalty cards - just use me and be rewarded ! CandyBot App Page 2.4K people like this
- 27. Not much Wanna hang out? Get Started 12500 PM Active CandyBotHome 100%12500 PM Active CandyBotHome 100%12500 PM Not much Wanna hang out? 12500 PM Let'sYouI returnspace123 MNBVCXZ LKJHGFDSA POIUYTREWQ Aa Active CandyBotHome 100%12500 PM So how was your recent visit at Acme Store? So how was your recent visit at Acme Store? ! Fabulous ! Fabulous So how was your recent visit at Acme Store? Awesome Aditi! Do have any other feedback? ! Fabulous " Meh " Meh # Bad # Bad View Loyalty Card Send a message... View Loyalty Card Send a message... Yes, I do! No, show me my rewards CandyBot Hello Feedback prompt (FTE) Anything else (FTE)
- 29. Write your MVP script
- 31. Thanks for your feedback Aditi! Great chatting with you ! THANK YOU So how was your recent visit to Acme Store? SAY HELLO I’m sorry! I’m still learning and I don’t know what that means ! What would you like to do? View Loyalty Card Share Feedback CONFUSED BOT FEEDBACK RESPONSE Awesome Aditi! Do you have any other feedback? Yes, I have feedback Not now, thanks Uh oh! Do you want to tell me more about it? Yes, I have feedback Not now, thanks I’m really sorry Aditi! Do you want to tell me more about it? Yes, I have feedback Not now, thanks Thanks for your feedback, Aditi I have more feedback Cancel my feedback Story Elements
- 33. Design basics are the same but the tools are different Write your MVP script and test it a lot
- 34. Become a really good writer, OR Get a really good writer
- 35. 🤓 🤓
- 36. 🤓
- 37. It’s ok to say sorry It’s ok to say I don’t know
- 38. 🤓 🤓 🤓
- 39. It’s not AI It doesn’t have to be AI!
- 42. Don’t make it look like a human Trust is fragile in an automated conversation
- 43. Design Basics are the same Write your MVP script and test it as much as possible Get a really really good writer
- 44. It’s ok to say sorry and I don’t know It’s not AI! It doesn’t have to be AI!