SlideShare a Scribd company logo
Delightful
communication
More visuals. More fun. More sales.
Laurie Millotte,
Founder and Chief Amazement officer, Outshinery
● Award-winning independent creative director
● 14+ years of experience in alcohol industry
● Delights customers with bespoke & effective design
Why do visuals matter
for online sales?
outshinery.com
outshinery.com
Human evolution makes us visual creatures. We make more decisions
with our eyes than any other sense. And we make snap
evaluations—like judging a book by its cover, or a bottle by its label.
outshinery.com
A picture is worth a thousand words. Images help a customer ascertain
the quality and details of a product better than any description.
What does delight
have to do with it?
outshinery.com
If customers are absolutely delighted by your product and
the experience you give them, they’ll start talking about it
and help you achieve organic exponential growth.
outshinery.com
Human beings are driven by emotions
(and often make decisions based on them).
Establishing an emotional connection with
users through delight is an easy way to add
value to customer interactions.
outshinery.com
Aarron Walter, in his book Designing for
Emotion, describes a hierarchy of user needs
that closely mirrors Maslow’s hierarchy.
He posits that superior needs (such as
pleasure and delight — at the very top of
the pyramid) can only be achieved after
more foundational ones (such as
functionality and usability) are fulfilled.
A “surprise + a smile” establish a connection with your audience
and make your brand stand out.
1
Alleviate online shoppers’
frustration.
outshinery.com
They can’t taste, touch, or smell your wine, so make your online
experience incredible to peruse instead.
outshinery.com
Lackluster photos are simply not compelling—no delight at all.
And they certainly don’t represent the care and attention you put in your products.
outshinery.com
Opt instead for clear and sharp imagery—that’s delightful!
Be professional with bottle shots that match the current release and never, ever rely
on the dreaded “no photo available” icon.
Cohesive + consistent.
Everywhere.
Bonus delight points:
show your bottle in
context with images
that match the aesthetic
of your brand and site.
outshinery.com
outshinery.com
Creative + suggestive.
Make the sale.
Use images to bundle
your products into
interesting themes or
fun purchase packs.
outshinery.com
Visual + evocative.
Show them!
Fill in “visually” for what is
not readily accessible in an
online experience with
compelling images and
pops of color.
Resonate with what your
audience is (actually) looking
for when buying wine online.
2
outshinery.com
As an industry, we tend
to think that our
audience wants more
info from us: tasting
notes, reviews, flavor
profiles…
This can resonate with a
certain audience for
sure, but not everyone
wants to be educated...
outshinery.com
...and lots of
information may be
overwhelming to some
of your audience...
outshinery.com
… many customers look to your brand for pleasure and entertainment.
Use delightful images to suggest how your product fits into their lifestyle.
How will it feel to share and enjoy this wine? (Remember: emotions drive decisions!)
outshinery.com
Always share your product in a
smart + easy way. Flawless
images can support high-detail
instances but they can also
stand alone and make an
impression.
What works well on your
social pages transfers well to
your website and ecommerce
platform.
outshinery.com
Make it contextual.
Bring your wine into their
homes, daily life, or
aspirational situations.
Show the pleasure of
enjoying your bottles in
real life.
outshinery.com
outshinery.com
Be clear +
informative.
Pair text with
images on any
platform. A visual
can be quite telling.
outshinery.com
Nothing is in a silo.
Your product is enjoyed
according to seasons and
occasions. Consider what
your audience is celebrating
on experiencing.
outshinery.com
Remind + suggest.
Let memories and positive
experiences trigger thoughts
of your wine in the mix.
outshinery.com
Delight comes in many forms.
Games, giveaways, free
shipping and free gifts are a fun
nudge.
outshinery.com
See how delight works…
Make it easy on yourself!
3
outshinery.com
Running a successful winery is not easy.
You’ve a lot on the go already!
Build trust + be pro.
Photographing wine bottles bit like taking a selfie
in a house of mirrors, isn’t it?
It’s tricky, but that’s no excuse to disappoint your
audience. Take a glance at the label to the left.
Hard to read with all that glare...
outshinery.com
This is what motivated Laurie to found
Outshinery. Beautiful bottles, but lackluster
photos.
After considering the Hollywood tech that
brought this dino to life in Jurassic World,
she realized that this same artistry could
be applied to wine bottle photography.
👈Now, see that bottle?
Much better. (And no t-rex needed!)
It’s magic that can be applied consistently across your full portfolio...
...and the delight doesn’t have to
stop at the basics.
Take the style of your DtC platform and
transfer it into all dimensions of your
communication.
Think: wine club mailers, tasting room
materials, support for your vendors, even
populate your press and media center.
outshinery.com
outshinery.com
Using delight means you can have fun.
Set your brand up for a style aesthetic that expects the unexpected.
Think of all the instances where this would be killer for customer-centric events? (All the gift-giving moments.)
Wrapping up!
● Alleviate online shoppers’ frustration.
● Resonate with what your audience is (actually)
looking for when buying wine online.
● Make it easy on yourself!
outshinery.com
This is the heart of delightful
communication. Not just info-passing,
but well-placed expressions of people
connecting with people through
emotion.
Put a smile in your communication
and let your audience feel the love.
Have you ever heard that if you smile on the phone, the
person on the other end can hear the joy in your voice?
TAKE THE PLEDGE:
2020 is the year I...
✔ Raise the average order value in my DtC store,
✔ Increase the signups to my club,
✔ Grow my audience on social,
✔ Increase the ROI of my paid ads,
✔ Get more prominent media coverage,
✔ Bring delight in my communication!
Do you need compelling
product images?
Try Outshinery for free and see the 💡!
● Fill out a short questionnaire
● Upload your label when prompted
● Receive your complimentary photo
a few days later
TRY FOR FREE
Offer valid for first timers only
Oh… and remember the dino story?
outshinery.com
It turns out that Outshinery ended up getting the chance to
photograph a label with a dinosaur! Here’s a look at it 👉
If you have a bottle with a dino on the label, send it our way.
We’ll make a complimentary Bottle Shot for you!

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Laurie Millotte, Outshinery - Delight and Communication/Marketing - More visuals. More delight. More sales.

  • 2. Laurie Millotte, Founder and Chief Amazement officer, Outshinery ● Award-winning independent creative director ● 14+ years of experience in alcohol industry ● Delights customers with bespoke & effective design
  • 3. Why do visuals matter for online sales? outshinery.com
  • 4. outshinery.com Human evolution makes us visual creatures. We make more decisions with our eyes than any other sense. And we make snap evaluations—like judging a book by its cover, or a bottle by its label.
  • 5. outshinery.com A picture is worth a thousand words. Images help a customer ascertain the quality and details of a product better than any description.
  • 6. What does delight have to do with it? outshinery.com If customers are absolutely delighted by your product and the experience you give them, they’ll start talking about it and help you achieve organic exponential growth.
  • 7. outshinery.com Human beings are driven by emotions (and often make decisions based on them). Establishing an emotional connection with users through delight is an easy way to add value to customer interactions.
  • 8. outshinery.com Aarron Walter, in his book Designing for Emotion, describes a hierarchy of user needs that closely mirrors Maslow’s hierarchy. He posits that superior needs (such as pleasure and delight — at the very top of the pyramid) can only be achieved after more foundational ones (such as functionality and usability) are fulfilled.
  • 9. A “surprise + a smile” establish a connection with your audience and make your brand stand out.
  • 10. 1 Alleviate online shoppers’ frustration. outshinery.com They can’t taste, touch, or smell your wine, so make your online experience incredible to peruse instead.
  • 11. outshinery.com Lackluster photos are simply not compelling—no delight at all. And they certainly don’t represent the care and attention you put in your products.
  • 12. outshinery.com Opt instead for clear and sharp imagery—that’s delightful! Be professional with bottle shots that match the current release and never, ever rely on the dreaded “no photo available” icon.
  • 13. Cohesive + consistent. Everywhere. Bonus delight points: show your bottle in context with images that match the aesthetic of your brand and site. outshinery.com
  • 14. outshinery.com Creative + suggestive. Make the sale. Use images to bundle your products into interesting themes or fun purchase packs.
  • 15. outshinery.com Visual + evocative. Show them! Fill in “visually” for what is not readily accessible in an online experience with compelling images and pops of color.
  • 16. Resonate with what your audience is (actually) looking for when buying wine online. 2 outshinery.com
  • 17. As an industry, we tend to think that our audience wants more info from us: tasting notes, reviews, flavor profiles… This can resonate with a certain audience for sure, but not everyone wants to be educated... outshinery.com
  • 18. ...and lots of information may be overwhelming to some of your audience... outshinery.com
  • 19. … many customers look to your brand for pleasure and entertainment. Use delightful images to suggest how your product fits into their lifestyle. How will it feel to share and enjoy this wine? (Remember: emotions drive decisions!)
  • 20. outshinery.com Always share your product in a smart + easy way. Flawless images can support high-detail instances but they can also stand alone and make an impression. What works well on your social pages transfers well to your website and ecommerce platform. outshinery.com
  • 21. Make it contextual. Bring your wine into their homes, daily life, or aspirational situations. Show the pleasure of enjoying your bottles in real life. outshinery.com
  • 22. outshinery.com Be clear + informative. Pair text with images on any platform. A visual can be quite telling.
  • 23. outshinery.com Nothing is in a silo. Your product is enjoyed according to seasons and occasions. Consider what your audience is celebrating on experiencing.
  • 24. outshinery.com Remind + suggest. Let memories and positive experiences trigger thoughts of your wine in the mix.
  • 25. outshinery.com Delight comes in many forms. Games, giveaways, free shipping and free gifts are a fun nudge.
  • 27. Make it easy on yourself! 3 outshinery.com Running a successful winery is not easy. You’ve a lot on the go already!
  • 28. Build trust + be pro. Photographing wine bottles bit like taking a selfie in a house of mirrors, isn’t it? It’s tricky, but that’s no excuse to disappoint your audience. Take a glance at the label to the left. Hard to read with all that glare...
  • 29. outshinery.com This is what motivated Laurie to found Outshinery. Beautiful bottles, but lackluster photos. After considering the Hollywood tech that brought this dino to life in Jurassic World, she realized that this same artistry could be applied to wine bottle photography. 👈Now, see that bottle? Much better. (And no t-rex needed!)
  • 30. It’s magic that can be applied consistently across your full portfolio...
  • 31. ...and the delight doesn’t have to stop at the basics. Take the style of your DtC platform and transfer it into all dimensions of your communication. Think: wine club mailers, tasting room materials, support for your vendors, even populate your press and media center. outshinery.com
  • 32.
  • 33. outshinery.com Using delight means you can have fun. Set your brand up for a style aesthetic that expects the unexpected. Think of all the instances where this would be killer for customer-centric events? (All the gift-giving moments.)
  • 34. Wrapping up! ● Alleviate online shoppers’ frustration. ● Resonate with what your audience is (actually) looking for when buying wine online. ● Make it easy on yourself!
  • 35. outshinery.com This is the heart of delightful communication. Not just info-passing, but well-placed expressions of people connecting with people through emotion. Put a smile in your communication and let your audience feel the love. Have you ever heard that if you smile on the phone, the person on the other end can hear the joy in your voice?
  • 36. TAKE THE PLEDGE: 2020 is the year I... ✔ Raise the average order value in my DtC store, ✔ Increase the signups to my club, ✔ Grow my audience on social, ✔ Increase the ROI of my paid ads, ✔ Get more prominent media coverage, ✔ Bring delight in my communication!
  • 37. Do you need compelling product images? Try Outshinery for free and see the 💡! ● Fill out a short questionnaire ● Upload your label when prompted ● Receive your complimentary photo a few days later TRY FOR FREE Offer valid for first timers only
  • 38. Oh… and remember the dino story? outshinery.com It turns out that Outshinery ended up getting the chance to photograph a label with a dinosaur! Here’s a look at it 👉 If you have a bottle with a dino on the label, send it our way. We’ll make a complimentary Bottle Shot for you!