Need planning for an IT Operations war-room? Check this out The key objective of the IT war-room is to facilitate communications between all relevant parties in the event of a system go-live ..

1. Designing an
efficient
IT Operations
War-room
Enamul Haque
Solution Architect
HCL GREAT BRITAIN Ltd.

2. The key objective of the IT
war-room is to facilitate
communications between
all relevant parties in the
event of a system go-live.
It is also to monitor and
listen and respond to
inquiries and synthesize
opinions to determine the
best course of actions
during any cutover session.

3. It is the place which brings
people together in a single
location to collaborate and
solve problems.
During the crucial stages of
cut-over, the war-room
should allows free flow of
information between all
relevant stakeholders.

4. War-room needs to simplify
the transition by being
responsive to the needs with
collective knowledge from the
participants.
War-room needs to facilitate
the capture of information
and help to process the
decisions by building shared
understanding.

5. It should allow prompt
routing of relevant
incoming issues to the
correct escalation points ..

6. It should also document
what’s learned in the war
room for reusing in the
future and for providing
feedback to the rest of the
project team.

7. Attending a war-
room would
require its
participants to
be prepared for
it.
War-room
warriors should
also be subject
matter experts.

8. Flexible clothing
Have coffee and tea
Make yourself
comfortable
Meet and greet
Have fun
Sweets
Don't forget
chargers
Make good
use of
Flip chart
Make good
use of sticky notes Fruits
Drink water
Beverages
Team work
Great listeners
Great tips
for to be a great
war-room
warrior!

9. IT War-rooms - the good, the bad and inspirational
Somewhat fail Very fail
Kinda likeEpic fail

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Thank you and Kind regards.