The document provides an overview of Design Thinking presented by Shaheena Attarwala. Some key points:
- Design Thinking is a methodology used by designers to solve complex problems and find desirable solutions for clients. It is solution-focused and aims to create preferred outcomes for end users.
- The Design Thinking process involves discovering user needs through empathy, reframing the problem based on insights, ideating solutions, rapidly prototyping ideas, and getting feedback to iterate.
- Empathy is important - understanding users without judgment by observing, engaging with curiosity, and immersing optimistically.
- It is important to articulate needs as verbs and insights rather than jumping straight to solutions, which may
30 Pertanyaan wawancara & jawabanya
Wawancara kerja (job interview) merupakan tahapan yang harus dilalui oleh mereka yang sedang mencari pekerjaan atau mendapatkan pekerjaan baru. Tak heran, tahapan ini sering membuat deg-degan atau stres bagi mereka yang akan menghadapinya. Apakah Anda salah satu dari mereka?
Sumber : http://grosirbajupriamurah.com
KAS KECIL ADALAH SALAU SATU INSTRUMEN DALAM KEGIATAN ADMINISTRASI YANG AKAN MEMBANTU SEKRETARIS DALAM MENYELARASKAN KEGIATAN KEUANGAN YANG DIGUNAKAN Guru Mapel : Arma Setyo Nugrahani
menceritakan tentang semaphore dan manfaat semaphore dalam kegiatan pramuka serta tata cara dalam mengirim pesan dengan bendera semaphore yang sudah baku
Teknik audit adalah cara-cara yang dipakai dalam mengaudit kewajaran laporan keuangan. Hasil dari penerapan teknik audit adalah bukti audit . Oleh karena itu ada penulis yang menggunakan istilah teknik audit dan jenis bukti audit dalam makna yang sama. Cakupan dari berbagai teknik audit dalam berbagai audit investigatif, seperti teknik-teknik yang diterapkan dalam kejahatan perpajakan dan kejahatan terorganisasi (organized crime), Follow the Money dalam fraud dan tindak pidana pencucian uang, teknik pembuktian hukum, computer forensics, dan lain sebagainya.
Ada tujuh teknik yang di rinci dalam bentuk kata kerja bahasa indonesia, dengan jenis bukti auditnya dalam kurung (kata benda bahasa inggris) yakni:
1.Memeriksa fisik (physical examination)
2.Meminta konfirmasi (confirmation)
3.Memeriksa dokumen (documentation)
4.Reviw analitikal (analytic review atau analitycal review)
5. Meminta informasi lisan atau dari audit (inquiries of the auditee)
6. Menghitung kembali (reperformance)
7. Mengamati (observation)
An introduction to human-centered design including characteristics of HCD, industry terminology, and methodology. Includes case study, criticisms, and an evaluation of human-centered design. Created for non-UX professionals for an in-office workshop.
A workbook that facilitates a User Centered Design Charrette created by students in the Human Centered Design and Engineering Department at the University of Washington.
30 Pertanyaan wawancara & jawabanya
Wawancara kerja (job interview) merupakan tahapan yang harus dilalui oleh mereka yang sedang mencari pekerjaan atau mendapatkan pekerjaan baru. Tak heran, tahapan ini sering membuat deg-degan atau stres bagi mereka yang akan menghadapinya. Apakah Anda salah satu dari mereka?
Sumber : http://grosirbajupriamurah.com
KAS KECIL ADALAH SALAU SATU INSTRUMEN DALAM KEGIATAN ADMINISTRASI YANG AKAN MEMBANTU SEKRETARIS DALAM MENYELARASKAN KEGIATAN KEUANGAN YANG DIGUNAKAN Guru Mapel : Arma Setyo Nugrahani
menceritakan tentang semaphore dan manfaat semaphore dalam kegiatan pramuka serta tata cara dalam mengirim pesan dengan bendera semaphore yang sudah baku
Teknik audit adalah cara-cara yang dipakai dalam mengaudit kewajaran laporan keuangan. Hasil dari penerapan teknik audit adalah bukti audit . Oleh karena itu ada penulis yang menggunakan istilah teknik audit dan jenis bukti audit dalam makna yang sama. Cakupan dari berbagai teknik audit dalam berbagai audit investigatif, seperti teknik-teknik yang diterapkan dalam kejahatan perpajakan dan kejahatan terorganisasi (organized crime), Follow the Money dalam fraud dan tindak pidana pencucian uang, teknik pembuktian hukum, computer forensics, dan lain sebagainya.
Ada tujuh teknik yang di rinci dalam bentuk kata kerja bahasa indonesia, dengan jenis bukti auditnya dalam kurung (kata benda bahasa inggris) yakni:
1.Memeriksa fisik (physical examination)
2.Meminta konfirmasi (confirmation)
3.Memeriksa dokumen (documentation)
4.Reviw analitikal (analytic review atau analitycal review)
5. Meminta informasi lisan atau dari audit (inquiries of the auditee)
6. Menghitung kembali (reperformance)
7. Mengamati (observation)
An introduction to human-centered design including characteristics of HCD, industry terminology, and methodology. Includes case study, criticisms, and an evaluation of human-centered design. Created for non-UX professionals for an in-office workshop.
A workbook that facilitates a User Centered Design Charrette created by students in the Human Centered Design and Engineering Department at the University of Washington.
Highlights from Just Enough Research by Erika Hall - User Experience Abu Dhab...Jonathan Steingiesser
The User Experience (UX) Abu Dhabi Meetup is a monthly gathering for UX practioners, UX fanatics and anyone curious about User Experience Design. All are welcome! UX Abu Dhabi is sponsored by UX UAE which looks to grow User Experience awareness and practice in the UAE and MENA.
This presentation was created for the October 2014 meetup and has highlights from the book Just Enough Research by Erika Hall .
Design Thinking ist eine neuartige Methode zur Entwicklung innovativer Ideen in allen Lebensbereichen. Das Konzept basiert auf der Überzeugung, dass wahre Innovation nur dann geschehen kann, wenn starke multidisziplinäre Gruppen sich zusammenschließen, eine gemeinschaftliche Kultur bilden und die Schnittstellen der unterschiedlichen Meinungen und Perspektiven erforschen.
d.school Bootcamp Bootleg, as generously created and offered (under Creative Commons license) by the Stanford d.school: http://dschool.typepad.com/news/2009/12/the-bootcamp-bootleg-is-here.html
Design Thinking for Startups - Are You Design Driven?Amir Khella
This presentation provides some best practices and tools to help small business entrepreneurs and startup founders in creating a culture of innovation.
Whether you're working on a web 2.0, iPhone or a physical gadget, these simple practices are universally applicable.
***Note****
I will be running a webinar in October 2009 to expand on the points mentioned in this presentation, study design thinking use cases and stories and answer questions. Please leave a comment and follow the discussion, or follow @amirkhella on twitter to get notified about the webinar.
An Introduction to Design ThinkingPROCESS GUIDEWHAT is t.docxgalerussel59292
An Introduction to Design Thinking
PROCESS GUIDE
WHAT is the Empathize mode
Empathy is the centerpiece of a human-centered design process. The Empathize mode is
the work you do to understand people, within the context of your design challenge. It is your
effort to understand the way they do things and why, their physical and emotional needs, how
they think about world, and what is meaningful to them.
WHY empathize
As a design thinker, the problems you are trying to solve are rarely your own—they are those of
a particular group of people; in order to design for them, you must gain empathy for who they
are and what is important to them.
Observing what people do and how they interact with their environment gives you clues about
what they think and feel. It also helps you learn about what they need. By watching people,
you can capture physical manifestations of their experiences – what they do and say. This will
allow you to infer the intangible meaning of those experiences in order to uncover insights.
These insights give you direction to create innovative solutions. The best solutions come out
of the best insights into human behavior. But learning to recognize those insights is harder
than you might think. Why? Because our minds automatically filter out a lot of information
without our even realizing it. We need to learn to see things “with a fresh set of eyes,” and
empathizing is what gives us those new eyes.
Engaging with people directly reveals a tremendous amount about the way they think and
the values they hold. Sometimes these thoughts and values are not obvious to the people
who hold them, and a good conversation can surprise both the designer and the subject by
the unanticipated insights that are revealed. The stories that people tell and the things that
people say they do—even if they are different from what they actually do—are strong indicators
of their deeply held beliefs about the way the world is. Good designs are built on a solid
understanding of these beliefs and values.
HOW to empathize
To empathize, you:
- Observe. View users and their behavior in the context of their lives. As much as possible
do observations in relevant contexts in addition to interviews. Some of the most powerful
realizations come from noticing a disconnect between what someone says and what he does.
Others come from a work-around someone has created which may be very surprising to you as
the designer, but she may not even think to mention in conversation.
- Engage. Sometimes we call this technique ‘interviewing’ but it should really feel more like
a conversation. Prepare some questions you’d like to ask, but expect to let the conversation
deviate from them. Keep the conversation only loosely bounded. Elicit stories from the
people you talk to, and always ask “Why?” to uncover deeper meaning. Engagement can come
through both short ‘intercept’ encounters and longer scheduled conversations.
- W.
It was an absolute delight speaking at the DesignUp Conference on "4 Lessons from
Questioning the Status Quo"
A festival celebrating design and problem solvers. Connecting with people from different cultures and stories from different backgrounds, it's humbling to see how a common thread 'design connects us all. My heart is filled with joy and gratitude for receiving love for my talk.
Until we meet again! ♥️.
Thank you
We welcome you to our world of elite construction structures and designs all around the
Great Mumbai city.
Our brigade is a fusion of skilled developers, builders, engineers and architects and we
would like to introduce ourselves as Bequest Realty.
With over a decade in this field we are proud to impart with you, our numerous projects
which we have taken over these fruitful years, as we are known for the quality of work we
provide and the adherence to timely schedules.
Our Promenade started way back in the early days of , the
first generation entrepreneur. With sheer effort and dedication we have successfully
accomplished all our projects in various parts of Mumbai.
We believe that the Company's strength is in the people and their dedication towards the
company and therefore KEYHOMES REALTORS PVT.LTD. Is managed by highly qualified
professionals who do not compromise on the quality of construction and thus enjoys
reputation in this industry.
With experience gained over the years, we have indulged ourselves in partnerships with other
developer's at reasonable cost, without compromising on our excellent customer services.
The key to our conquest has been marked by financial investments from global investors.
We bring to you the finest innovations, materials and skilled workforce to gain the optimum
utilization of resources which have resulted in the perfect blend of style and quality, with timely
deliverance of our magnificent frameworks.
Over the years we have gained trust and goodwill from our cliental, investors and employees.
Our alliance with multiple brother Builders & Developers, Politicians and Bureaucrats, have
greatly helped us in our successful course.
As you can see we have a successful track record in the construction field, we take pride to
welcome you all to our domain of aristocratic structures.
With BEQUEST REALTY L.L.P. by Mr. Farid Ahmed Khan you can be assured that
you are in the right hands, as far as your construction needs are concerned.
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
PDF SubmissionDigital Marketing Institute in NoidaPoojaSaini954651
https://www.safalta.com/online-digital-marketing/advance-digital-marketing-training-in-noidaTop Digital Marketing Institute in Noida: Boost Your Career Fast
[3:29 am, 30/05/2024] +91 83818 43552: Safalta Digital Marketing Institute in Noida also provides advanced classes for individuals seeking to develop their expertise and skills in this field. These classes, led by industry experts with vast experience, focus on specific aspects of digital marketing such as advanced SEO strategies, sophisticated content creation techniques, and data-driven analytics.
Visual Style and Aesthetics: Basics of Visual Design
Visual Design for Enterprise Applications
Range of Visual Styles.
Mobile Interfaces:
Challenges and Opportunities of Mobile Design
Approach to Mobile Design
Patterns
Storytelling For The Web: Integrate Storytelling in your Design ProcessChiara Aliotta
In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
4. “Engineering, medicine, business, architecture, and painting are concerned not with the
necessary but with the contingent—not how things are but how they might be—in short,
with design…Everyone designs who devises courses of action aimed at changing
existing situations into preferred ones.”
—Herbert Alexander Simon, Nobel Prize laureate (1969)
“Design thinking can be described as a discipline that uses the designer’s sensibility and
methods to match people’s needs with what is technologically feasible and what a viable
business strategy can convert into customer value and market opportunity.”
– Tim Brown CEO, IDEO
@RuthlessUx
5. What is Design Thinking?
1. Design Thinking is a methodology used by
designers to solve complex problems, and find
desirable solutions for clients.
2. A design mindset is not problem-focused, it’s
solution focused and action oriented towards
creating a preferred future.
3. Thinking draws upon logic, imagination, intuition,
and systemic reasoning, to explore possibilities of
what could be—and to create desired outcomes that
benefit the end user (the customer).
@RuthlessUx
6. Distinctions Between Design and Design Thinking
“Most people make the mistake of thinking design is what it looks like. People think it’s this veneer — that the designers are
handed this box and told, ‘Make it look good!’ That’s not what we think design is. It’s not just what it looks like and feels like.
Design is how it works.”
— Steve Jobs
@RuthlessUx
7. “Most people make the mistake of thinking design is what it looks like. People think it’s this veneer — that the designers are
handed this box and told, ‘Make it look good!’ That’s not what we think design is.
It’s not just what it looks like and feels like. Design is how it works.”
10. Creative Ability Vs Artistic Ability
1. Ability to show unfinished work
2. Creative Confidence
3. Ability to Take on Problems that don’t have a clear answer
4. Leads to innovative ideas
5. Innovative ideas are by their very nature of things that are not defined
6. Willingness to take on new things Vs Drawing skills
@RuthlessUx
13. The Design Thinking Framework :
The Process
Learn about
the audience
for whom you
are designing
Construct a
POV that is
based on
users needs
and insights
Brainstorm &
come up with
creative
solutions
Build a
representation
of one or more
of your ideas
Return to your
original user
group and
testing your
ideas for
feedback
@RuthlessUx
14. This is as good as you need to be
1. Reasoning & Analytical Thinking / Creative
Thinking
2. Balancing Flare vs Focus
3. Flare = Big Ideas
4. Focus = Getting Things Done
Brainstorming
Generating
Ideas
@RuthlessUx
20. This is as good as you need to be
Highest level of fidelity to be able to sketch out yoru ideas
Its not about how great the drawing is its about how you communicate
@RuthlessUx
22. Design an IDEAL wallet
1) Design a BETTER wallet
Sketch your ideas here
@RuthlessUx
23. Design an IDEAL wallet
1) Design a BETTER wallet
Sketch your ideas here
Problem?
Jump to solving the solution?
Short sightedness
@RuthlessUx
24. Learn about the
audience for
whom you are
designing
Construct a
POV that is
based on users
needs and
insights
Brainstorm &
come up with
creative
solutions
Build a
representation
of one or more
of your ideas
Return to your
original user
group and
testing your
ideas for
feedback
The Design Thinking Framework : The Process
@RuthlessUx
25. Empathy?
the intellectual identification
with or vicarious experiencing of
the emotions, thoughts or
attitudes or another
When you FEEL what the other
person is feeling.
When you can MIRROR their
expression, their opinions, their
hopes
26. Empathy - How to Practise
1. A designers approach to empathy
2. without judgement | Observe
3. with a beginner’s yes | Engage
4. with curiosity | Immerse
5. optimistically
6. respectfully
@RuthlessUx
28. Design something Useful & Meaningful for your partner
1) Interview 1: Start by gaining Empathy
Interview Round1: A interview to B about their wallet
1. Interview them about their wallet
2. Bring out your wallet
3. Walk the partner through
4. What you carry
5. Why you carry
6. Write stories
Interview Round 2:
Insights 1: Insights 2:
2) Interview 2 : Start by gaining Empathy
@RuthlessUx
29. Design something Useful & Meaningful for your partner
Interview Round1: A interview to B about their wallet
1. Interview them about their wallet
2. Bring out your wallet
3. Walk the partner through
4. What you carry
5. Why you carry
6. Write stories
Interview Round 2 : 3mins
1. Go deeper | Emotions Underneath
2. Dig for stories forget about wallet
3. Ask why? Get the emotions
4. Be like a child
5. Why you carry cash?
6. Why cards?
7. Why not cards?
Insights 1: Insights 2:
1) Interview 1: Start by gaining Empathy 2) Interview 2 : Start by gaining Empathy
@RuthlessUx
30. Learn about the
audience for
whom you are
designing
Construct a
POV that is
based on users
needs and
insights
Brainstorm &
come up with
creative
solutions
Build a
representation
of one or more
of your ideas
Return to your
original user
group and
testing your
ideas for
feedback
The Design Thinking Framework : The Process
@RuthlessUx
32. Needs = Verbs
Solutions = Nouns
She needs… Findding out what their needs are
Focus on Needs - Hold off the solution
Needs Generate Ideas for solution
Henry Ford: “If I had asked people what they wanted, they would have said
faster horses.” (Automobile is the solution / To go faster is the need)
Steve Jobs: “It’s really hard to design products by focus groups. A lot of
times, people don’t know what they want until you show it to them.”
@RuthlessUx
33. Needs
are human physical and emotional necessities
they capture the goals and the motivations for
whom you’re designing
they are verbs not noun
they are opportunities not solutions
@RuthlessUx
34. Insights
The WHY response to the needs.
Apply your experience and make inferences :
{not a faster hores}
Give you an actionable direction to go in.
Lead to novel solutions.
@RuthlessUx
35. Articulate your current POV EMPATHY
3) Inventory Possible NEEDS
Partner Description :
____________________________
4) DEFINE a problem statement
Things they are trying to do (needs)
*Use verbs
_________________________________________
Ways they want to feel (Insights / Meaning)
*Make Inferences
_________________________________________
Partner Description :
____________________________
Needs a way to
____________________________
(user’s needs)
In a way that makes them feel
_________________________________________
(insights / meanings)
My Problem Statement
@RuthlessUx
36. Focus on Individuals when building products
Trying to build for middle?
Trying to please more?
Alot of features?
Appeals to less?
(B)uild (F)or your (B)est (C)ustomers
@RuthlessUx
37. Windshield wipers
In 1903,
Mary Anderson was taking a trip from Alabama to
New York City in a trolley
While her trolley was dealing with the bad weather,
she came up with the idea for windshield wipers -
Worked Manually controlled from inside by a knob
She won a patent 1903 and ended in 1920
The invention changed automobiles forever.
@RuthlessUx
39. FACT
Preferences
Physical / material/ color
Cost / weight / brand
FORM
Preferences
Shapes / size / texture / pockets / patterns
FUNCTION
What is the main use?
Where / when do they use it?
Where is it stored when not in use?
How is it carried?
RELATIONSHIPS
What does you partner
have in your
bag that you dont?
What would he or she hate to lose?
What gets removed/ added in the bag daily?
How is the bag personalised?
Is the bag reflection of their personality?
360
Degree
Tool
@RuthlessUx
40. POV : Your POV about your user
User
Adult
Need:
To provide water
Insight:
Water is a basic necessity and important for daily function of society while reducing
strain of transporting water.
@RuthlessUx
41. POV : User + Needs + Insights
Sarah, 15 year old poor teenager from a in a village in Africa. She hates going to
far to fill water. It makes me tired. Because of this i cannot go to school or play
and fall sick very often and she also risks herself physically to danger.
Specific user
Deep need.
Thats hers
not ours
Surprising
findings rooted
in empathy
work
42. Water Innovation
The Hippo Water Roller
was developed in 1991
by two South Africans
in response to the daily
struggle of rural women
and children across
Africa to access safe,
drinkable water.
@RuthlessUx
43. ...Articulate your current POV EMPATHY
3) Inventory Possible NEEDS
Partner Description :
____________________________
4) DEFINE a problem statement
Things they are trying to do (needs)
*Use verbs
_________________________________________
Ways they want to feel (Insights / Meaning)
*Make Inferences
_________________________________________
Partner Description :
____________________________
Needs a way to
____________________________
(user’s needs)
In a way that makes them feel
_________________________________________
(insights / meanings)
My Problem Statement
@RuthlessUx
44. Learn about the
audience for
whom you are
designing
Construct a
POV that is
based on users
needs and
insights
Brainstorm &
come up with
creative
solutions
Build a
representation
of one or more
of your ideas
Return to your
original user
group and
testing your
ideas for
feedback
The Design Thinking Framework : The Process
@RuthlessUx
46. The best to have a good idea is to have
lots of ideas
- Linus Pauling | 2x Nobel Prize Winner (Chemist)
47. Brainstorm how?
Defer Judgement
Go for Volume
One conversation at a time
Be visual
Headlines
Build on Others Ideas
Stay on topic
Encourage wild ideas
@RuthlessUx
48. Generate alternatives to test PROTOTYPE
5) Sketch 5-7 radical ways to meet your users needs
Put your Problem Statement here
6) Share your SOLUTIONS + Get FEEDBACK
@RuthlessUx
49. Learn about the
audience for
whom you are
designing
Construct a
POV that is
based on users
needs and
insights
Brainstorm &
come up with
creative
solutions
Build a
representation
of one or more
of your ideas
Return to your
original user
group and
testing your
ideas for
feedback
The Design Thinking Framework : The Process
@RuthlessUx
50. Why Prototyping : Fail Early Fail Often : Test Often
1. Paper Prototyping
2. Iterate
3. Add features later
4. Phase wise testing
@RuthlessUx
51. Rapid Prototyping
7) Build your Solution
Make something your partner can
interact with
8) Share your Solution + Get feedback
What worked...
What could be
improved...
Questions? Ideas!
@RuthlessUx
52. Learn about the
audience for
whom you are
designing
Construct a
POV that is
based on users
needs and
insights
Brainstorm &
come up with
creative
solutions
Build a
representation
of one or more
of your ideas
Return to your
original user
group and
testing your
ideas for
feedback
The Design Thinking Framework : The Process
@RuthlessUx
54. How Did Airbnb Start?
It was late 2007 in San Francisco Brian
Chesky and Joe Gebbia just moved from
New York.
Without employment, they were having
trouble paying their rent and were looking
for a way to earn some extra cash.
They noticed that all hotel rooms in the city
were booked, as the local Industrial Design
conference attracted a lot of visitors.
@RuthlessUx
55. The youngsters saw an opportunity. They
bought a few airbeds and quickly put up a site
called “Air Bed and Breakfast.”
The idea was to offer visitors a place to sleep
and breakfast in the morning.
They charged $80 each a night.
The idea succeeded and the first Airbnb guests
were born: a 30-year-old Indian man, a 35-
year-old woman from Boston and a 45-year-old
father of four from Utah sleeping on their floor.
@RuthlessUx
56. When they started by plopping three air beds on the floor. They looked at it and
were like, “This isn’t exciting”. Being designers, they then thought about their
guests—they became the ‘patient’. (Customer Empathy)
They thought through all the trivial parts of their visit—they provided things like city
guides to the guest. They even wanted to do something fun and gave them shirts
that said, “I stayed at Air Bed and Breakfast” (which was actually just their
apartment.)
The most amazing part of this is the change. Their neighborhood had a lot of
homeless people on the streets who were always asking for some alms. So, to help
out their guests and not put them in an uncomfortable dilemma, they did something
superb:
They even gave coins to their guests to give to the homeless on the streets outside
their apartment!
@RuthlessUx
57. A Really Rough Start
They built three versions of the website, but
the traffic was very disappointing.
The Airbnb founders had to think of ways to make money
quickly. They managed to make a whopping $30,000 selling
the Obama O’s and Cap’n McCains, and raised it’s first
funding $20,000 from Y Combinator - but they are still making
only $200 per week.@RuthlessUx
58. Discovered A Major Problem
They decided to travel to New York, their biggest market, to
meet their users.
They discover that the main problem is that the pictures of
most listings aren’t pretty.
What did they do?
They buy a camera and go door-to-door to take better pictures
of the listings.
The outcome:
Airbnb doubled its usage in one week and their free
photography program resulted in 2.5 times more bookings
@RuthlessUx
59. Airbnb finally starts taking off
After visiting their users in New York, the company finally gets some traction. The focus is changed from shared spaces to
all types of accommodation. It’s March 2009 and Airbnb has 2500 listings and close to 10,000 registered users.
@RuthlessUx
60. Current Stats
● Airbnb now has over 1,5 million listings in over 190 countries and 34,000 cities.
● Airbnb hosts have hosted over 40 million guests.
● The company is worth an estimated 25.5 billion, based on the latest round of funding of 1.5 billion (June 2015).
@RuthlessUx
61. Airbnb continues to implement Design Thinking to enrich the
entire experience of travelling
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62. …and to resolve the new problems too. (violate the city hotel
rules & regulations, tax collection, bad experiences, safety
concerns…)
65. Takeaways
1. Implementing Design Thinking Process
2. Designing Attractive = Value Proposition
3. Building An Effective & Efficient Business Model
Thank you! Shaheena Attarwala
www.RuthlessUx.com | RuthlessUx@gmail.com
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