SlideShare a Scribd company logo
Dr. Andre Convents
                                                   Section Head Connect & develop
Flanders DC Kenniscentrum   Delighting Consumers Through Purpose Driven Innovation




Billion-Dollar Brands
Innovation is center stage for growth

       q For large companies a portfolio is critical

                 § Lead: Sustaining and commercial innovation

                 § Discontinuous innovation

                           • Change: Transformative innovation

                           • Create: Disruptive innovation




 30    Flanders DC Kenniscentrum




       Iteraction, integration and collaboration

       q If you had to develop a chair in a company
       q What chair would you develop as an entrepreneur?




                                                     Source: Product Development
31 |   Flanders DC Kenniscentrum    | 19-1-2010 |
Value                                          S-curve: Maturity
                 Tipping point innovation                       Tipping point: Sellers
                 • Innovators create new products               Kano: Basic must have
                 • Mavens adapt them to a large market
                 • Sellers maximize potential
                                                                             S-Curve

                                      S-curve: Growth
                                      Tipping point: Mavens           Kano Model
                                      Kano: Linear Satisfiers




                   S-curve: Birth
                   Tipping point: Innovators
                   Kano: Delighters

                                                                                         Time
     32 |
| 19-1-2010 |



         Flanders DC Kenniscentrum




                Business Week 2008

                In his new book, The Game-Changer: How You Can Drive
                Revenue and Profit Growth with Innovation, P&G CEO A.G.
                Lafley explains the difference between the two methods:
                "Business schools tend to focus on inductive thinking (based on
                directly observable facts) and deductive thinking (logic and
                analysis, typically based on past evidence)," he writes. "Design
                schools emphasize abductive thinking—imagining what could
                be possible. This new thinking approach helps us challenge
                assumed constraints and add to ideas, versus discouraging
                them."



     33 | Flanders DC Kenniscentrum
| 19-1-2010 |
Design thinking is not only for physical products

       q Products and services

       q Supply chain, new

       q Organizational design

       q Business strategy




34 |   Flanders DC Kenniscentrum
                   Kenniscen
                         centrum        | 19-1-2010 |
                                          19- 2010
                                          19-1-2010




       The Innovator’s DNA

       q On personality traits and psychometric measures entrepreneurs
         and corporate executives are the same.
       q Their behaviors are different:
                                    Innovators            Most senior executives
                                    Questioning                  Analyzing
                                    Observing                     Planning
                                    Networking          Detail-oriented implementing
                                   Experimenting            Disciplined executing




35 |   Flanders DC Kenniscentrum        | 19-1-2010 |
1 Pack = 1 Vaccine




                                 Live, Learn
                                 and Thrive




The Power of
P&G’s Purpose:

Touch and improve
lives, now and for
generations to come
Consumer Insights Drive
                      Product Innovation
                  The sustainability challenge



                                             P&G’s approach is to drive meaningful
                                             improvements in sustainability by
                                             targeting mainstream consumers




       Landscaping and creating ideas




39 |   Flanders DC Kenniscentrum   | 19-1-2010 |
Virtual design and concept development

       q Looks like prototypes




40 |   Flanders DC Kenniscentrum   | 19-1-2010 |




       Model the commercialization and deductive business
       scenarios

       q Quantification and qualification




41 |   Flanders DC Kenniscentrum   | 19-1-2010 |
Consumer communities
for co-development
         Leverage P&G internal Wikis and virtual
         consumer communities for idea generation

         Design thinking and iterative prototyping

         The Wasserette with 1000 consumer to help
         define the product proposition and launch




Product Innovation
Dramatic Changes in Formulation
                                    A Dramatic Reduction in Overall
                                       Environmental Footprint




                                                     20-50%
                                                Less energy by washing
                                                  in low temperatures
                        40-50%                       14-40%
                    L
                    Less water to manufacture
                                                     Less packaging


                        30-40%                       40-57%
                         Less energy to
                                                 Less trucks to transport
                          manufacture
The entrepreneur and innopreneur tool box be truly effective:
       combine with an open innovation and crowdsourcing mindset

       q Combine design thinking and mult-functional input with open
         innovation and crowdsourcing




44 |   Flanders DC Kenniscentrum   | 19-1-2010 |




       Innovation for the globe

       q After thousands of hours of research in the field, P&G learned
         that a single-blade razor was a cheaper and effective alternative
         to double-edged razors for many consumers in India




45 |   Flanders DC Kenniscentrum   | 19-1-2010 |
Recent innovation examples




46 |   Flanders DC Kenniscentrum   | 19-1-2010 |

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Design Thinking, by André Convents, Procter & Gamble

  • 1. Dr. Andre Convents Section Head Connect & develop Flanders DC Kenniscentrum Delighting Consumers Through Purpose Driven Innovation Billion-Dollar Brands
  • 2. Innovation is center stage for growth q For large companies a portfolio is critical § Lead: Sustaining and commercial innovation § Discontinuous innovation • Change: Transformative innovation • Create: Disruptive innovation 30 Flanders DC Kenniscentrum Iteraction, integration and collaboration q If you had to develop a chair in a company q What chair would you develop as an entrepreneur? Source: Product Development 31 | Flanders DC Kenniscentrum | 19-1-2010 |
  • 3. Value S-curve: Maturity Tipping point innovation Tipping point: Sellers • Innovators create new products Kano: Basic must have • Mavens adapt them to a large market • Sellers maximize potential S-Curve S-curve: Growth Tipping point: Mavens Kano Model Kano: Linear Satisfiers S-curve: Birth Tipping point: Innovators Kano: Delighters Time 32 | | 19-1-2010 | Flanders DC Kenniscentrum Business Week 2008 In his new book, The Game-Changer: How You Can Drive Revenue and Profit Growth with Innovation, P&G CEO A.G. Lafley explains the difference between the two methods: "Business schools tend to focus on inductive thinking (based on directly observable facts) and deductive thinking (logic and analysis, typically based on past evidence)," he writes. "Design schools emphasize abductive thinking—imagining what could be possible. This new thinking approach helps us challenge assumed constraints and add to ideas, versus discouraging them." 33 | Flanders DC Kenniscentrum | 19-1-2010 |
  • 4. Design thinking is not only for physical products q Products and services q Supply chain, new q Organizational design q Business strategy 34 | Flanders DC Kenniscentrum Kenniscen centrum | 19-1-2010 | 19- 2010 19-1-2010 The Innovator’s DNA q On personality traits and psychometric measures entrepreneurs and corporate executives are the same. q Their behaviors are different: Innovators Most senior executives Questioning Analyzing Observing Planning Networking Detail-oriented implementing Experimenting Disciplined executing 35 | Flanders DC Kenniscentrum | 19-1-2010 |
  • 5. 1 Pack = 1 Vaccine Live, Learn and Thrive The Power of P&G’s Purpose: Touch and improve lives, now and for generations to come
  • 6. Consumer Insights Drive Product Innovation The sustainability challenge P&G’s approach is to drive meaningful improvements in sustainability by targeting mainstream consumers Landscaping and creating ideas 39 | Flanders DC Kenniscentrum | 19-1-2010 |
  • 7. Virtual design and concept development q Looks like prototypes 40 | Flanders DC Kenniscentrum | 19-1-2010 | Model the commercialization and deductive business scenarios q Quantification and qualification 41 | Flanders DC Kenniscentrum | 19-1-2010 |
  • 8. Consumer communities for co-development Leverage P&G internal Wikis and virtual consumer communities for idea generation Design thinking and iterative prototyping The Wasserette with 1000 consumer to help define the product proposition and launch Product Innovation Dramatic Changes in Formulation A Dramatic Reduction in Overall Environmental Footprint 20-50% Less energy by washing in low temperatures 40-50% 14-40% L Less water to manufacture Less packaging 30-40% 40-57% Less energy to Less trucks to transport manufacture
  • 9. The entrepreneur and innopreneur tool box be truly effective: combine with an open innovation and crowdsourcing mindset q Combine design thinking and mult-functional input with open innovation and crowdsourcing 44 | Flanders DC Kenniscentrum | 19-1-2010 | Innovation for the globe q After thousands of hours of research in the field, P&G learned that a single-blade razor was a cheaper and effective alternative to double-edged razors for many consumers in India 45 | Flanders DC Kenniscentrum | 19-1-2010 |
  • 10. Recent innovation examples 46 | Flanders DC Kenniscentrum | 19-1-2010 |