Thomas Phelan seeks a challenging career in management utilizing his retail and sales experience. He has a bachelor's degree in sociology and criminal justice from Southern Connecticut State University. His work experience includes roles at Lowe's, Toys R Us, On The Border, and Home Depot in areas such as stocking, customer service, and department leadership. He has licenses and skills relevant to warehouse and retail operations.

1. Thomas F. Phelan III
87 Great Circle Road West Haven, CT 06516
PHONE: (203) 988-4452 E-MAIL: tphelan92@gmail.com
LINKEDIN: www.linkedin.com/in/thomasfphelan
OBJECTIVE
To acquire a challenging career in management with a solid company while utilizing retail and sales experience in Lawn
& Garden, Lumber, Building Materials, Tools, Hardware, Electrical, Flooring and Home Décor through time spent in
the home improvement field.
EDUCATION
Southern Connecticut State University May 2019
Bachelor of Science, Sociology
Minor: Criminal Justice & Criminology
Notre Dame Catholic High School (Fairfield, CT) June 2011
EXPERIENCE
Lowe’s Home Improvement (Milford, CT) May 2013 – Present
LTL Stocker & Receiver
 Responsible for distributing and stocking merchandise throughout the store.
 Proper treatment of warehouse inventory, handling, and stocking of merchandise.
 Operation on forklifts and power equipment such as lifts, order pickers, in order to move products.
 Ability to process merchandise information through store computer system, POS register system and
complete all required paperwork according to policy.
 Anticipates, recognizes and responds to change by innovative problem solving.
 Aptitude to work in both inside and outside environmental conditions.
 Understands and responds appropriately to basic customer and employee inquiries.
 Utilization of store equipment including LRT, telephone, paging system, copiers, fax machines, computers,
key cutting, panel saw, and paint mixing computer.
 Interoperation of RDC labels, price tags, and UPC information.
 Physical ability to move large, bulky and/or heavy merchandise.
 Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to
perform job duties.
Toys R Us (Milford, CT) October 2012 – January 2013
Store Associate
 Assist Customers in locating merchandise
 Display knowledge of product information.
 Utilize company selling approaches to create an enriched customer experience
 Assist in upholding a well-stocked and neat store appearance
 Act quickly to address customer concerns and provide resolutions
 Operate Point of Sales System to assist customers with purchases.
On The Border (Orange, CT) June 2012 – October 2012
Restaurant Host
 Warmly and graciously greets all guests upon arrival.
 Provide guests with estimated waiting time.
 Keep track of seating availability and ensure waiting guests are seated as soon as possible.
 Display a high level of professionalism when answering questions and handling complaints.
 Accommodate special seating requests for guests whenever possible.
 Seat guests based on guest preferences and balancing of customer flow in service stations.
 Relay messages to servers and bus-persons as needed.
 Thanks guests as they leave and invite them to return.
 Relay guest comments or suggestions to the manager on duty.
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2. EXPERIENCE
Home Depot (Fairfield, CT)
Freight Team & Lumber Department Leader February 2012 – June 2012
 Promoted from Garden Associate to Lumber Department head.
 Maintain stock in outdoor garden area.
 Prepare garden area for start of business.
 Unload freight from trucks in receiving area.
 Delivered sheetrock trucks and brought in plywood and various lengths of lumber from outside (8–16Ft.).
 Maintain stock in lumber department including concretes mixes, sand, gravel, shingles and driveway sealers.
 Sweep and straighten department during shift and at close of day.
 Ask open ended questions about customer's projects in order to determine their needs and level of expertise
 Manage Department as needed, including cutting lumber, assisting customers, and covering vacant shifts.
Garden Associate April 2011 - February 2012
 Provide superior customer service by assisting customers in finding merchandise and answering questions.
 Upkeep outdoor garden area including merchandise organization, shelf facing and returning items.
 Provide garden tool demonstrations including blowers, chainsaws and mowers.
 Knowledgeable about products and services offered by The Home Depot
 Assist customers with special orders and installed sales
Open Wide Orthodontics (Milford, CT)
Orthodontic Assistant Internship May 2009-April 2011
 Instrument cleaning, sterilization and disinfection.
 Review daily schedule to set up appropriate trays and instruments.
 Stock operatories and maintain clinical supply inventory.
 Serves as supply liaison. Communicates with purchasing department and vendors to assure prompt receipt of
all orders.
 Review the health history, make chart entries under the direction of the operator and assure completion of
forms and signatures.
 Contribute to front office administrative duties during down time or between patient appointments.
SKILLS
Licenses: Order Picker, Reach Truck, Electric Pallet Jack, Slip-Sheet, and Forklift.
Software: Microsoft Office Suite (Word, PowerPoint, Excel), Genesis POS (Point of Sales System, Warehouse
Management Systems