Samson is applying for an advertised role and believes he meets the criteria. He introduces himself and his recent graduation with relevant degrees. Samson has experience working in call centers, including during the Olympics where he learned additional databases quickly. He is a strong team player who builds relationships and ensures customer satisfaction. Samson handles confidential information discreetly and looks forward to being part of the successful team.
Ambitious and goal oriented with a clear vision of future objectives, challenging position to adopt quickly and effectively to different work environments and performed to the best of my ability combined with my integrity, sincerity, hardworking and team spirit to utilize my experience and skills with dedication and commitment to be successful and to maintain consistently high standard of work under pressure
Ambitious and goal oriented with a clear vision of future objectives, challenging position to adopt quickly and effectively to different work environments and performed to the best of my ability combined with my integrity, sincerity, hardworking and team spirit to utilize my experience and skills with dedication and commitment to be successful and to maintain consistently high standard of work under pressure
Job Description of Customer-Service Officer Nikita Agarwal
Job Description of Customer-Service Officer
Position Summary
Responses to customer inquiries via email or telephone and make sure that any problems they are experiencing about their orders are resolved for sale promotion and customer satisfaction. Customer services officers are required to perform all other duties as assigned by the supervisor for meeting the organization needs. The officers shall report all important customers’ concern to their ultimate supervisor for effective and prompt resolution of the customer matters in professional manners as required by the company guidance.
Job Description of Customer-Service Officer Nikita Agarwal
Job Description of Customer-Service Officer
Position Summary
Responses to customer inquiries via email or telephone and make sure that any problems they are experiencing about their orders are resolved for sale promotion and customer satisfaction. Customer services officers are required to perform all other duties as assigned by the supervisor for meeting the organization needs. The officers shall report all important customers’ concern to their ultimate supervisor for effective and prompt resolution of the customer matters in professional manners as required by the company guidance.
I recently gave a lecture to a group of physicians about the importance of talking about sex with patients. I believe it should be an integral part of an evaluation of an individuals' overall health and well-being. We receive so little training about this in medical school.
An article was recently published in the New York Times (3/20/2016) entitled "When Did Porn Become Sex Ed?" People are not talking to their parents, their children, or their doctors, so they turn to the Internet.
WelcomeCongratulations on your appointment and welcome to the team.docxphilipnelson29183
Welcome
Congratulations on your appointment and welcome to the team at {Business Name}! We are excited that you have decided to join us and look forward to a long, happy and successful partnership together. Our business is primarily about {insert relevant sentence such as delivering exceptional customer service}. You have been hired because we believe you can help us to deliver these high levels of customer satisfaction. We want to ensure that your interactions with other {Business Name} employees and our customers will reflect the value that {Business Name} places on {insert relevant information such as people, teamwork, bottom up management and our commitment to superior customer service}.
The purpose of this handbook is to introduce you to the {Business Name}, give you some information about our history, our clients and what we do. You will also find information about your terms and conditions and employment, our expectations around your behavior and our policies and procedures. This handbook should be read in conjunction with your Contract of Employment.
This Handbook has been developed to act as a resource and reference for you. The policies within this Handbook are easily listed and accessed via {www.christinaeducation.com.au}. This Handbook will be updated as required as our business evolves and grows. You will be notified of any changes as they occur. If you have any questions about the content, please do not hesitate to contact {Contact Name} on {08 8XXX XXXX}.
Once again, welcome to our team and all the very best for your future {Business Name}.
Kind regards
{your name}
{position}Our Company History and General Information
Guidance: In this section, you should explain how your business started and how it has evolved into the business it is today, don’t be afraid to tell your personal story so that people can buy in to your vision and values. Below is an example to get you started.
Example
The story of Christina Education starts in 2008 when Christina Lee saw a gap in the South Australia market for quality education services. There was a need for more practical, service focused providers who were willing to partner and grow with businesses and take on a role of a trusted higher education advisor.
Since 2008 Christina Education now works with over 50 vocational education providers in South Australia across all industries.
Christina Education aims to at all times maintain the upmost levels of service for our customers and strives for success of Business Services within the Higher education industry.Our mission, vision & values
Guidance: It is important to communicate your purpose for success. This includes where you are headed and the expected values and behaviours you want your people to demonstrate on the way.Mission Statement:
to help our clients build and develop sustainable, profitable businesses.Vision Statement:
Our aim is to be:
· Known for high quality outcomes
· Known for growth strategiesValues:
· Respected
· Trusted Adv.
1. To whom it may concern,
I wish to put myself forward for the role being advertised after reading and researching the role I am
confident that I meet the criteria that you are looking for.
First let me tell you about myself. My name is Samson M'ithinji. I'm a recent graduate with a degree
and who is willing to take on new and exciting opportunities and who is a good communicator on any
platform be it physical or virtual, I'm a quick learner of new ideas concepts and processes and will
not shy from being thrown in the deep end.
I have worked in various call centres and was part of the Oyster card helpline during the Olympics.
In that time I had to take on more work than usual and had to be aware of 5 additional databases on
top of the 7 that I was using already. I was also working on behalf of CPP via their business partner
Xchanging in the call centre dealing with mobile phone insureance. This experience I believe gives
me the ability to take on and use new systems quickly and efficiently.
I'm a very good team player and will be able to form relationships with both collegues and clients
and I'm more than happy to go the extra mile to mark sure that customers are satisfied with the
service I can provide. If the role requires me to be discreet about any kind of infomation then allow
me to state that anything said to me in confidence will be treated with abosolute disscrection.
I hope to hear you're response in the near future and look forward to being part of your already
successful team
Kind regards
Samson M'ithinji
P.S I have recently changed my mobile number, it is now 07453302907
SAMSONKITHINJIMWENDAM’ITHINJI
29FriarsViewAylesfordME207JQ+44(0)7453302907Samsonkmwendam@hotmail.co.uk
2. P ERSONAL STATEMENT
I am an anmbitious graduate with excellent communication and analytical skills who is a strong team-
player with excellent presentation, organisational and time management skills looking to join and play a
key role in a performance-driven and fast-paced company that offers long-term career prospects. I have
proven experience handling sensitive and confidential data according to company polices. As well as being
able to resolve problems quickly and mking sure that all parties are fully satisfed
One of my biggest strentghts is that I am a very quick and eager learner with the ability to learn new
systems and protocols quickly and efficiently perticualrly IT based systems and will tend to make sure that I
can use any new systems with a high level of competence
During my times in various customer service roles I worked with a customer-centric view point where I
developed a strong ability to influence, negotiate and build rapport to acquire, convert and retain
client/customer value.
EDUCATION
Kingston University - Penrhyn Road Surrey London KT1 2EE
September 2008- June 2011
• Bsc (Hons)- International Relations and Sociology – 2.2
Oxford and Cherwell Valley Collage- Broughton Road Banbury OXON OX16 8QA
September 2006 – June 2008
• BTEC National Diploma, Media (moving image)- Merit, Merit, Pass
EXPERIENCE
AXA-Claims Handler
January 2015- December 2015
Handle motor vehicle claims from inception to final settlement
Intially worked in the First Notification of Loss team where I logged new claims from policyholders
or third parties
Ensured details were logged accutarely and had as much detail as possible
Reassured customers that we would take care of their claim and get their vehicle back on the road
Moved into the recovery department 4 months later
My role now is to chase outstanding outlays
Update policyholders on the progress of their claim
Contact third party insurers and see if they are aware of claim.
Investigate claims where there are indemnity issues and rectify if possible.
The View From The Shard - Refund Administrator.
October 2014-October 2014
• Quickly learnt the systems in place
• Administered refunds
• Ensured that customers were made aware of refund
• Ensured accuracy of data entry and records
3. Transport for London –Medical Administrator
Occupational Health
March 2014-October 2014
• Quickly and efficiently identity current and past employees
• Arrange current medical files in chronological order
• Ensure that past employees files are prepared for long term storage
• Ensure high level of accuracy
• Manage extremely personal data
• Ensure that files are stored in accordance with Transport for London polices and procedures
• Assist managers in general admin duties
Sumo Creative
135 Masons Hill, Bromley, Kent BR2 9HT
November 2013- February 2014
Business support/Headhunter
My duties in this company were to find the best possible candidates for some of the leading media agencies.
Working within the performance media and content industry I engaged with potential candidates and place
them in the best role within the advertising and marketing industry.
In this capacity I was responsible for:
• Actively finding potential candidates who fit the criteria
• Investigating the candidates situation and reason to leave employment
• Liaising with the client in regards to arranging interviews and candidate status.
• Keeping the database tidy and up to date
• Actively research industry related news and keep abreast of the field
Self Employed
29 Friars View Aylesford ME20 7JQ
March 2013- September 2013
Family business importing produce
This was a small venture that myself and family were involved in order to understand how the fruit and
vegetables we see everyday come into the UK and the processes it takes to import.
Responsible for:
• Placing orders
• Customs Clearance
• Business to business selling
• Sales target control
• Business development
• working to a very tight deadline (on-time deliveries)
Claims Handler. Xchanging Ltd
Walter Burke Way Chatham Maritime ME4 4RQ
November 2012-January 2013
4. During my time at Xchanging I was in the claims department, handling calls from claimants and making the
decision whether or not to accept and process the claim.
As a Claim Handler my responsibilities were:
• answering customer queries
• Asking appropriate questions in regards to the circumstances of the claim
• Ensure that the notes taken were accurate and customer profiles were up to date
• Making sure that the customer was informed about the policy, process and the terms and conditions
when they were making a claim.
Agency work- Step Ahead
75 Farringdon Rd London EC1M 3JY
Feb 2012-Oct 2012
Pearson LTD(Examination Board)
Customer Service Advisor
February 2012- March 2012
I was on the student helpline for all of EDXCEL’s exams catering for the GCSE and A-level queries that
students and parents had making sure that they were informed of all the policies that the exam board
operated by regarding their query.
Duties:
• Operating data base using CRM, outlook and IQS
• Customer Service
• Administration work
• Online enquires
Transport For London March 2012- October 2012
Customer Service Executive.
• To provide a world class contact centre handling communications, by telephone, by email, in writing
and in person.
• To ensure that customer correspondence, telephone calls, emails and refund claims are dealt with in
line with the Oyster card Contact Centre vision for the customer experience and exceed customer
expectations and build relationships with agencies associated with Oyster
• Provide accurate and relevant information promptly and completely and in an impartial and positive
manner.
• Identify, check and acknowledge customer’s perceptions of any disruptions.
• Identify and re-route any requests for information outside the jobholders’ responsibility. Give
contact numbers, addresses etc. wherever possible.
• Give only disclosable information.
• Ensure that information is given to and drawn from the customer in order to fully meet the
customer’s needs – within an acceptable time scale.
• Listen and use sensitive questioning to accurately gauge the customer’s feelings and needs.
• Ensure that regular contact is kept with the customer throughout the call (i.e. explain and apologize
for any likely delay in finding the information needed).
• Identify and accurately describe the features, benefits and advantages of services to the customer,
using judgement and knowledge gained within the call centre.
• Seek assistance from the Team Leader if in any doubt over information needed by the customer.
5. • Offer alternatives and options where information does not meet the customers’ needs.
• Recognize and use any opportunity to promote other services offered by Oyster Information Service
(e.g. promote Auto Top Up, Journey History Statements, Oyster Website facilities offered by TfL Contact
Centres, offer to send free printed information to customers etc.).
• Deal with public comments effectively.