1. ROBERTA T. POLOVICK 53021 Poppy Rd., South Bend, Indiana 46628
polovick@comcast.net (574) 233-2286
______________________________________________________________________________________
SUMMARY OF QUALIFICATIONS
 Extensive organizational, written, presentation and personal communication skills
 Experienced in providing superior customer service
 Ability to work independently as well as in a team environment
 Productive under pressure and welcome responsibility and challenge
 Demonstrated ability to relate to a diverse community - varying in economic and ethnic backgrounds
 Excel as a group facilitator
PROFESSIONAL SKILLS
 Proficient at welcoming others in a professional, personal manner
 Courteous and patient in dealing with difficult persons and/or situations
 Ability to organize information and prioritize duties for myself and others
 Well suited to multi-tasking and problem-solving environments
 Excel at working with individuals/corporations in Accounts Receivables/Collections
 Supervision responsibilities as needed
 Participated in formation of long-range plans for various organizations
 Experience in merchandising and marketing activities
 Experience using Microsoft Office application and ability to learn new systems as needed
 Ability to quickly learn about programs, policies and services
 Ability to screen applicants for possible employment
 Ability to process credit applications as needed
 Ability to develop procedural manuals and carrying out training programs
WORK HISTORY
3/10 to R&R Consulting Inc.,South Bend, Indiana
Present Personal Assistant
 Responsible for organizing personal paper work, from chaos to organized efficiency.
 Responsible for filing of insurance claims, following up to make sure clients are reimbursed for their
portions as well as reconciling their accounts.
 Attention to detail in reviewing bank statements,paying attention to debits to coincide with receipts
for medical expenses. If clients didn’t have the appropriate receipts, following up with providers to
insure reimbursements and/or investigation of debit.
 Willingness to do whatever is necessary to bring organization and peace of mind to clients.
3/14 to 5/14 Saint Joseph County Right To Life, South Bend, Indiana
Contract Event Coordinator (temporary part time role until funding was exhausted)
 Create and improve upon a timeline to initiate and keep up to date on events. Facilitate the planning,
management, and records relating to the event.
 Network with other agencies and organizations.
 Work and coordinate with the event site as well as volunteers needed for before, during and after the
event.
 Obtain sponsorships to cover the costs of events, from initial contact through event execution.
 Coordinate religious leaders from diverse denominations to present, pray and attend events.
 Responsible for media contact to promote events to print, local news stations, social media as well as
interdenominational groups.

2. ROBERTA T. POLOVICK 53021 Poppy Rd., South Bend, Indiana 46628
polovick@comcast.net (574) 233-2286
______________________________________________________________________________________
10/10 to 4/13 Broadway Christian Parish United Methodist Church, South Bend, Indiana
Office Manager
 Responsible for all parish deposits including weekly and special collections as well as all fund-raising
proceeds,grants and incoming donations. Also responsible for communications with donors.
 Responsible for processing all incoming correspondence and telephone calls. Ability to function in
highly active environment with frequent interruptions.
 Responsible for publishing weekly bulletin and informational insert.
 Maintain church calendar and provide administrative support for Pastor and staff.
 Responsible for procurement.
 Daily interaction with individuals of diverse races,cultures and economic backgrounds, particularly
individuals who are homeless or living in poverty.
2/08 to 10/10 Diocese of Ft. Wayne-South Bend, South Bend, Indiana
Substitute Teacher
 Follow the schedule that the absent teacher has outlined for the day, teach the outlined lesson,
maintains as fully as possible the established routines and procedures of the school
9/06 to 02/08 Data-Vision,Inc., South Bend, Indiana
Sales Associate
 Data-Vision offers a comprehensive suite of online services and solutions that enables mortgage
lenders to bring e-lending solutions to market.
 Initiate and follow up on new business opportunities, cultivating clients, develop customer
relationships, assessing and responding to customer needs.
 Worked as a member of a team, sharing information and strategies for making successfulsales calls
and follow-up emails.
 Assist in the setting of appointments for Trade Shows – always keeping in mind that every call is
another way of getting the Data-Vision name out to perspective clients in a positive manner.
11/89 to 10/08 Volunteer
 Lead team of volunteers for major fundraiser for educational institution. Annual revenue exceeding
one million dollars.
 Established and executed a marketing Scrip fund-raising plan which resulted in a 100% increase in
sales in the first year.
 Responsible for presentations made to school community (300 families) to report on annual
fundraising goals and initiatives.
 Responsible for handling accounting transactions for deposits of one million dollar Scrip fundraiser,
weekly deposits averaging $20,000. Also responsible for collection of NSF accounts and resolution
of any disputes or conflicts.
 Participated in team to organize and plan silent auction fundraiser, including cold call solicitation of
donors.
 Elected to School Board, responsible for chairing the Marketing and Development committee.
4/87 to 11/89 Edward Lowe Industries, South Bend, Indiana
Credit Analyst
 Established the program for the follow-up and collection of accounts receivable with sales of $125
million
 Assisted the Credit Manager in setting terms for customers, maintaining an average collection period
of 30 days
 Extended credit to customers in accordance with established policy and terms
 Acted as lead analyst for Deduction Resolutions and the Aging of Receivables

3. ROBERTA T. POLOVICK 53021 Poppy Rd., South Bend, Indiana 46628
polovick@comcast.net (574) 233-2286
______________________________________________________________________________________
VOLUNTEER/COMMUNITY
 Diocesan School Board President – Ft. Wayne/South Bend Catholic Diocese,2010-2012
 Diocesan School Board Member – Ft. Wayne/South Bend Catholic Diocese,2007-2013
EDUCATION
Alliance College,Cambridge Springs, Pennsylvania
 Bachelor of Science,December 1981
COMPUTER SKILLS
 Microsoft Windows Operating System, Microsoft Office Suite
 Proficient in maintaining client information using Sugar CRM software