Lisa Sipp has over 16 years of experience in fields including health services, human resources administration, engineering, accounting, research, and management. She holds a Master's degree in Rehabilitation Counseling and Case Management from Fort Valley State University. Her most recent role was as a Transcriptionist for Cardiac Consultants, where she transcribed medical reports. She has a range of skills including auditing, benefits administration, budgeting, counseling, and teaching.

1. Lisa K Sipp
(478) 784-0187 (Home)
(478) 722-4011 (Cell)
3320 Liberty Church Road
Macon, GA 31216
lisa.sipp@cox.net
Lisa Sipp
Summary
I have 16 years of experience industries including Health Services, Administration of Human Resource Programs and Engineering, Accounting, Research, Management, and
Related Services.
Most recently, I have been working as a Transcriptionist at Cardiac Consultants from February 2014 to June 2015.
My skills and experiences include: auditing, benefits administration, budgeting, content management, contract management, counseling, database administration, file
management, meeting facilitation, Microsoft mail, newsletters, photocopier, policy analysis, printers, psychology, public relations, quality control, shorthand, staffing,
switchboard operator, teaching.
I hold a Masters of Science degree in Rehabilitation Counseling & Case Management from Fort Valley State University.
Experience
Cardiac Consultants, Warner Robins, GA Feb. 2014 to June 2015
Transcriptionist
Transcribed for medical departments and specialities including: Cardiology Prepared transcribed texts for medical documents, including physical exams, clinic notes, surgical
reports, laboratory reports, referral letters. Translated medical jargon, abbreviations and shorthand into full text. Checked technical and medical information in appropriate
medical reference books and databases. Transferred information into computerized, formatted reports. Used word processing software. Entered and retrieved information from
computerized medical records systems. Confirmed accurate recording of patient identity and details. Identified reporting errors and consulted with medical staff for corrections.
Returned dictated reports for physician's review and signature. Handled document filing. Assisted with medical records by maintaining patient files.
*Provided disability management services patients by completing FMLA, Short and Long term disability, VA forms, Social Security disability forms, Workman's Compensation
forms and return-to-work plans.
Cardiac Consultants, Warner Robins, GA Jan. 2012 to Jan. 2014
Appointment Scheduler
Received customer payments. Recorded receipts for services. Operated telephone switchboard to answer calls, provide information, take messages, schedule appointments.
Directed incoming phone calls. Transcribed handwritten information. Maintained files. Transmitted information or documents to customers using computers, fax machines, mail.
Maintained appointment calendars. Provided information about establishment such as office locations, services provided. Operated copiers, fax machines, printers, phones.
Greeted vendors, customers, staff, visitors. Signed in and directed visitors.
*Provided disability management services for patients by completing FMLA forms, Short and Long term disability forms, VA forms, Social Security disability forms,
Workman's Compensation forms and return-to-work plans.
Fort Valley State University, Fort Valley, GA Aug. 2006 to May 2011
Graduate Student
Assisted students with education and career planning. Supported and encouraged realistic career goals. Evaluated student behavior. Advised students on job seeking skills.
*Developed curriculum for career development class for youth at Fort Valley State University’s Summer Kids University.
*Taught Career development to youth at Fort Valley State University's Summer Kids University.
*Completed multiple papers and projects regarding intake procedures and behavioral assessments.
*Developed a rehabilitation program which included all levels of training and counseling for fictitious patients for a class project.
*Completed Individualized Work Plans and residual functioning capacity evaluations for class assignments and projects.
Educational Talent Search, Macon, GA June 2005 to Mar. 2011
Program Coordinator
Directed academic activities at a public middle school, public high school. Managed auxiliary activities. Reviewed plans for new programs. Determined instruction methods and
content for educational programs, student activities. Maintained records of planning, activity. Conferred with staff to plan educational activities and policies. Collaborated with
other professionals. Discussed educational activities with parents and guardians. Counseled students regarding academics, career choices, college options. Prepared and
submitted budget requests. Scheduled use of school facilities. Directed committees of volunteers. Taught life skills.
*Created agency website.
*Created monthly newsletters and informative handouts.
*Coordinated Summer Bridge program and college tours.
*Developed curriculum for Summer Bridge program and academic workshops.
*Developed and negotiated teacher contracts for Summer Bridge program. Recruited and trained teachers.
*Worked with Academic counselors.
*Conducted meetings with teachers.
*Implemented cost reduction strategies.
*Implemented quality assurance by auditing files.
*Assessed applications.
*Promoted awareness of program to community through public speaking.
Department of Family & Children Service, Jeffersonville, GA Mar. 2002 to June 2005
Case Manager
Kept all case file documentation current. Interviewed individuals and family members. Compiled background information on clients. Performed patient needs assessments. Dealt
with issues relating to disabilities. Maintain adequate working knowledge of local resources. Carried a caseload. Determined client needs for basic social services for children
and adults. Referred individuals to public agencies for assistance. Advised clients on food stamps, child care, money management. Maintained up-to-date knowledge of
entitlement programs and benefits for state and federal assistance programs. Used software tools including: SUCCESS
*Completed budgets
*Processed initial applications
*Completed end-of-month reports
*Supervised unit of four while supervisor was out on family leave
*Trained and mentored new employees on policies and procedures
*Traveled to Wilkinson County DFCS to manage 200 childcare cases

2. Lisa Sipp
*Traveled to Peach County DFCS to manage 500 adult Medicaid cases *Completed quality assurance by reading records
*Completed claims for over/under issuances of benefits Represented DFCS during welfare fraud hearings conducted before Administrative Law Judge
*Completed disability forms for applicants needing medical disability determinations from State Medical Examination Unit
Chamberlin Edmonds & Associates, Atlanta, GA July 1999 to Mar. 2002
Appeals Specialist I/ Health Care Representative
Directed health services in a hospital. Performed personnel duties such as training. Attended interdepartmental functions, conferences, staff meetings. Improved service
utilization. Planned and implemented programs and services. Assessed staffing needs. Reported on various operational activities. Used calendar/scheduling software. Used
database software.
*Assisted customers in appeals process of Social Security programs
*Liaison between the company, Social Security, Department of Family and Children Services and hospitals to improve public relations
*Improved relationships with Social Security offices by 100%.
*Trained co- workers on interpretation of Medicaid policy
*Out stationed at various Middle Georgia hospitals
*Assessed the needs of self-pay patients to determine their eligibility for various state Medicaid programs, Social Security and SSI
*Completed patients’ initial Social Security and SSI applications and requests for appeals
*Completed patients’ applications for Vocational Rehabilitation Services
*Conducted meetings at Social Security offices in Middle Georgia and Atlanta for the company to improve overall quality assurance.
Skills
Academic, Administration, Assets Recovery, Auditing, Basic, Benefits Administration, Budgeting, Conferences, Content Management, Contract Management, Cost Control,
Counseling, Customer Relations, Database Administration, Documentation, Fax, File Management, Forms, Instruction, Interpretation, Legal, Letters, Lotus Notes, Meeting
Facilitation, Microsoft Mail, Microsoft Money, Microsoft Office, Newsletters, Personnel, Photocopier, Policy Analysis, Printers, Psychology, Public Relations, Public Speaking,
Quality Control, Read, Recording, Reports, Scheduling, Shorthand, Ssi, Staffing, Supervisory Skills, Switchboard Operator, Teaching, Telephone Skills, Web Site Production,
Word Processing, Workshops
Certifications and Professional Licenses
Certificate: Certified Rehabilitation Counselor, CRCC, 2012; Georgia
Education
2011 Fort Valley State University, Fort Valley, GA
Masters of Science: Rehabilitation Counseling & Case Management
Course Work Completed : Rehabilitation Counseling, Counseling/Psychology and Case Management, GPA : 3.87
Professional Development
Georgia Certified Public Manager Training Program State Management Training Levels I and II, Georgia Department of Human Resources
Affiliations
National Association of Professional Women
Volunteer Activities
Provide non-attorney representation for disability filings. Provide psycho educational information on life skills to non-profit organizations.
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