1) SAP Enterprise Support provides proactive support services across cloud, on-premise, and hybrid deployments to help customers with issue resolution and value realization. 2) SAP Enterprise Support value maps help customers navigate over 1,100 support services and tools to address their specific business challenges through guided paths and collaboration with SAP experts. 3) Customers can access value maps on demand through the SAP Enterprise Support Academy to identify the right services for their needs, from implementation to operations to innovation.

1. SAP Enterprise Support
Digital Business Services
SAP Enterprise Support Value Maps
Your Fast Lane To Support Expertise
INDUS Customer SHARING session – Aug 11, 2016

2. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 2Customer
SAP Enterprise Support
Proactivity from day one complementing first class issue resolution
Cloud
Proactive and
preventive support
On-Premise Hybrid
Across all
deployment optionsSAP Enterprise Support
Collaboration
Mission Critical
Support
Empowerment
Innovation &
Value Realization

3. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 3Customer
Area Selection of available tools and services
Book services via the
SAP Enterprise Support Academy
Continuous quality checks & improvement
services
Continuous quality check configuration check
Continuous quality check going live support
Continuous quality check SAP EarlyWatch Check
Best practices
Availability and continuity management
Job scheduling management
Landscape and configuration best practices
Quick-IQs
How to manage messages on the SAP Service Marketplace
How to maintain an SAP router for your system
How to size the adaptive processing server
Expert-guided implementation sessions
Authorization concept & roles in SAP Solution Manager 7.1
Data volume management
SAP Enterprise Support engagement methodology
Guided self-services
Performance optimization
Business process analytics and improvement
SQL statement tuning
Accelerated innovation enablement sessions
Enhancement package installation workshop
Extended implementation content for LoB
New functionality in SAP ERP
Meet-the-expert sessions
Application Lifecycle Management (ALM)
SAP Solution Manager 7.1 demo
SAP HANA introducing the SAP HANA studio
Implement
Operate
Innovate
* Selection and delivery of services to be decided between SAP and customer and according to contract
15+ available
guided self-services
190+ available accelerated
innovation enablement sessions
630+ available
meet-the-expert sessions
50+ available expert-guided
implementation services
170+ available
quick-IQs
60+ available
best practices
20+ available
checks and services
SAP Enterprise Support: 1.100+ Services & Tools Available*
Coverage for any situation

4. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 4Customer
SAP Enterprise Support: 1.100+ Support Services Available
Coverage for any situation
available
best practices60+ available
quick-IQs170+
available expert-guided
implementation services50+ available guided
self-services15+
Available accelerated
innovation enablement
sessions190+
available meet-
the-expert
sessions630+available checks
and services20+
+ +
+

5. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 5Customer
SAP Enterprise Support
How do I find the right service for my business challenge?
How do I find the best way
from point A to point B?
AA
BB
Answer: Value Maps !
AA
BB

6. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 6Customer
Think of SAP Enterprise Support value maps as a form of navigation
system that helps you quickly identify the relevant SAP Enterprise
Support services, tools, and expertise for your business needs.
https://support.sap.com/esacademy
Experience Simplification -
Navigate to solutions
Expert Guidance
Social Business
Collaboration
SAP Enterprise Support Value Maps
The unique navigation system for maximizing success powered by the SAP Enterprise Support Academy
Get personal remote guidance from SAP
support experts and engineers who
moderate each value map space.
On-demand expertise via a cloud-based
social collaboration platform (SAP Jam),
connecting you directly with SAP experts
and peers – also available from your
mobile device.
Simply navigate to the relevant SAP
Enterprise Support value map and
discover different roadmaps to enable
you to swiftly leverage the business
benefits to overcome the most common
business challenges.
Learn more about SAP Jam >

7. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 7Customer
Cloud Value Maps
Ÿ SAP JAM
Ÿ SAP S/4HANA Cloud Edition
Ÿ SAP SuccessFactors
Application Lifecycle Management (ALM) Value Map
Ÿ Technical Monitoring & Alerting
Ÿ Change Control Management
Ÿ Test Management
Further general available Value Maps
Ÿ SAP Solution Manager Setup
Ÿ SAP S/4HANA & SAP HANA
Ÿ SAP Fiori & Digital Platform
Ÿ Business Decision Makers
Ÿ Analytics Solutions
Ÿ Data Volume Management
Ÿ Security
Ÿ Custom Code Management
Available SAP Enterprise Support Value Maps
SAP Enterprise Support value maps
à https://support.sap.com/valuemaps
GeneralAvailability

8. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 8Customer
SAP Enterprise Support Value Maps
Social Business Collaboration & Support based on SAP Jam
Objective based
delivery
Reduced
Time to value
Platform: SAP Jam
(Social Business Collabration)
Customer
Customer
Select & Join Value Map
Guidance & required deliverables
How to leverage operational
guidance with our Support
offerings? Efforts?
Outcome: Reduced
Custom Code with
Support tools &
services

9. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 9Customer
SAP Enterprise Support Value Maps
Quickly identify relevant SAP Enterprise Support deliverables
Identify pain points
and sign-up for the
SAP Enterprise
Support value maps
via the SAP Enterprise
Support Academy
Learn how to work
with SAP Jam within
onboarding & welcome
sessions. Receive
expert guidance from
support engineers to
execute the your
action plan
Utilize fast the right
SAP Enterprise
Support tools,
services and
expertise to meet your
individual target
Triggers
Validate your results
and exchange with
your peers
Onboarding Execution Validation &
Success

10. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 10Customer
OBJECTIVE
ACHIEVED
GETTING STARTED with Innovation & Value Realization
/ Example: Enterprise Support Value Map for S/4HANA & SAP HANA
SAP Enterprise Support value maps enables you to quickly identify the relevant SAP Enterprise Support services, tools, and expertise to achieve
your objective.
Questions/ functional help required?
Functional Experts collaborate via SAP Jam
DISCOVER THE BUSINESS
VALUE
Ÿ Knowledge transfer of
S/4HANA & SAP HANA
Ÿ Business Scenario
recommendation for
S/4HANA
Ÿ S/4HANA & SAP HANA
Industry roadmap and
Strategy
Ÿ …
01
SELECT YOUR
SCENARIO &
OBJECTIVE
e.g. Plan your transition to
SAP HANA
PLAN THE IMPLEMENTATION
– QUALITY ASSURANCE
Ÿ Data Volume Management,
Custom Code and Sizing
preparation.
Ÿ Data provisioning tools and
SAP HANA modelling
principles
Ÿ SAP Continuous Quality
Check for Implementation
/ Migration / Upgrade
Ÿ …
02
SET UP - IT OPERATIONS
Ÿ SAP HANA Administration
and Operations.
Ÿ SAP HANA Technical
monitoring and
Troubleshooting
Ÿ SAP HANA Early Watch
Alert configuration
Ÿ …
03
OPTIMIZE THE PRODUCTIVE
SOLUTION
§ SAP HANA performance
monitoring
Ÿ SAP Continuous Quality
Check for continues SAP
HANA configuration and
Business process
optimization
Ÿ New SAP HANA innovation
enhancements
04

11. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 11Customer
SAP Enterprise Support Value Maps
Benefit: Reduced time to value
Access here >
Next Milestone: November 15, 2013
Estimated effort: 20 days
Services consumed: 4 200
Start Today!
SAP Enterprise Support value map
• Navigate faster to solutions
- with an objective based delivery approach,
- a clear perspective depending on your needs and requirements,
- at full flexibility: Start ‘small’ with quick wins and decide to go
‘bigger’ if the business value is given
• Expert Collaboration
- with peers and SAP experts
- centralized access point to all relevant offerings
• Utilize the right tools, services and expertise
- to improve your operation
- faster, simpler and more transparent (time savings)
- identification through user-friendly procedure and a clear
execution plan

12. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 12Customer
SAP Enterprise Support Value Maps
Selected customer benefits
20% Savings on system
migration effort 1
20% Reduction in custom-
code management 3
30% Higher business process
performance 2
Today, more than 3,500 customers –
representing more than 5,100 users –
rely on SAP Enterprise Support value
maps.
More than 95% of our customers
agree, that SAP Enterprise Support
value maps help increase
transparency of the SAP Enterprise
Support portfolio. 7
More than 90% of our customers
agree, that SAP Enterprise Support
value maps help to eliminate
predefined pain points and address
their business challenges. 7
40% Faster planning 2
30% Reduction in searching
efforts 5
5% Performance
optimization 4
Saved
Several days of
configuration effort 5
Innovation without disruption 6
Reduced Third-party consulting
fees 4
Sources: SAP Customer References: 1 Dongkuk Steel Mill; 2 Join-Auto; 3 Ipragaz; 4 Adelaide Brighton; 5 Toronto District School Board; 6 Komatsu Cummins; More customer references
7 Results based on a survey, conducted amongst SAP Enterprise Support value maps customers

13. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 13Customer
SAP Enterprise Support Value Maps
Get started today
SAP Enterprise Support AcademySAP Enterprise Support Value Maps are embedded in the SAP Enterprise Support Academy.
à https://support.sap.com/valuemaps
Getstartedtoday!
https://support.sap.com/valuemaps XXhttps://support.sap.com/valuemaps X
Ÿ Get an overview
Ÿ Learn more about objectives, project duration and
benefits
Ÿ Find all generally available SAP Enterprise Support
value maps
Ÿ Receive latest news and information about
upcoming pilots
Ÿ Sign up
SAP Enterprise Support value maps landing page

14. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 14Customer
SAP Enterprise Support Value Maps
Three simple steps to register
https://support.sap.com/valuemaps X https://support.sap.com/valuemaps X https://support.sap.com/valuemaps X
Step 1 Step 2 Step 3
Click on ‘Sign up here’ Choose ‘Value Map topic’ and
‘objectives’
Provide your ‘Contact Details’ and
click on ‘Next’ & ‘Finish’

15. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 15Customer
SAP Enterprise Support Value Maps
Mobile Access
Drive anytime, anywhere social business
collaboration with SAP Jam Mobile.

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Key Links for Enterprise Support information
Enterprise support
Enterprise support Academy
Contact us (CALL-1-SAP / CIC)
Customer center of expertise

17. © 2015 SAP SE or an SAP affiliate company. All rights reserved.
Thank you
Contact information:
For further details, please contact your SAP Enterprise Support Advisor or send an
e-mail to:
sapesvaluemaps@sap.com

18. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 18Customer
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
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