IP Integration Transforming Customer Engagement

ip integration | www.ipintegration.com Page 1
Transforming your
customer engagement

IT Services: IT-as-a-Service
IT Services: Security
IT Services: LAN/WLAN
IT Services: Storage
IT Services: Software
Services
Services: Solutions Architecture
Services: Systems Integration
Services: Managed Services
Services: Application Development
Services: Training
Case Studies
Our Strategic Partners
Awards
Contents
About Us
Solution Overview
Contact Centre
Contact Centre: Compliance
Contact Centre: Omni-Channel
Contact Centre: Insight
Contact Centre: Self-Service
Consultancy
Unified Communications
Network Services
Network Services: Connectivity
Network Services: Networking
Network Services: Intelligent Hosting
IT Services
IT Services: Virtualisation
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About Us Having delivered mission critical infrastructure to
many of the country’s leading brands over the past
20 years, we truly understand how to help you meet
your goals. We believe, and have found, that the best
way of doing this is to ensure we keep your customers
at the heart of everything we do.
The business landscape continues to change at an ever
increasing pace. Excellent Customer Service across
a greater range of channels has rapidly risen up the
agenda and is essential to remain competitive. We
have adapted by ensuring our portfolio encompasses
the full breadth of business technology solutions,
so you are able to meet these demands head on.
But we don’t just resell products. We have a team of in-
house developers that can tailor solutions specifically
to your business and currently have two patents
pending for our PCI and Queue Call Back solutions.
Our team of experts is experienced in running all
aspects of Contact Centres from the shop floor to the
boardroom - they’ve been in your shoes - so carry with
them the expertise and knowledge they need to advise
you on how best to meet your business goals.
We deliver technology
solutions to brands,
including:
The Co-Operative Group
Ladbrokes
The Caravan Club
DialAFlight

Network Services
IT Services
Unified Comms
Consultancy

Connectivity
Contact
Centre
Voice & Data
Hosting
Cloud
Design & System Integration
Consultancy
Service Delivery
Solution Overview
LAN/WLAN
Security
Management
End User Compute
IM & Presence
Self-Service
Collaboration
Omni-Channel
Telephony
Compliance
Mobility
Analytics & Optimisation
Training

Contact Centre
If the answer is yes, then we can help you take the next steps to enhance
your Contact Centre service levels even further.
Over the last 20 years, we have worked with some of the country’s
leading brands and developed the market’s most comprehensive suite
of Contact Centre applications to enable you to provide your customers
with the best possible experience.
We offer solutions from leading vendors like Avaya and Verint, enhanced
by bespoke applications that we have developed in-house, to ensure
your Contact Centre is optimised, complies with the latest regulations,
gives you true insight into all aspects of your operation, and can adopt
appropriate self-service applications.
But it’s not just about the technology - it’s about how we work closely
with you to deploy it.
Do you take Customer Service seriously and regard
it as a critical differentiator?

Do your customers trust you?
PCI Compliance in your Contact Centre can make or break your business.
Our unique approach to helping our customers on their compliance journey
means that, more often than not, there isn’t just one tool for the job. By
understanding the customer journey and operational requirements, IP
Integration can deliver the relevant solution to meet compliance, customer
experience and budget.
We offer Conference, Fully Hosted and Pause and Resume solutions, as well
as our unique ‘On Demand’ PCI DSS solution (covered by a current Patent
Application). The only true “consumption” based model for delivering secure
PCI compliant payments, IPI’s On Demand solution delivers secure, agent
assisted payments which de-scope your Contact Centre. The real benefits
being that the customer retains all their lines and infrastructure with
existing providers and the service is only brought into the call as and when
it is required, to intercept tones at point of payment. On Demand represents
an innovative technology within the secure payments space; lowering the
deployment and ongoing costs dramatically, delivering a fantastic customer
experience and protecting you and your customers.
It goes without saying that it is vital that a customer trusts every interaction
that they have with you.
Complying with key legislation goes a long way to building that trust and,
here at IP Integration, we ensure that the companies we work with are able
to prove that they adhere to the latest standards.
PCI

Whether for training purposes, or to ensure that customers’ feel they will
be treated fairly, call recording is a vital tool in today’s Contact Centre. With
the added complexity of PCI Compliance to consider when implementing a
recording solution, IP Integration can provide you with a range of solutions
that meet the needs of your business.
We offer an effective and secure solution for identifying callers and
retrieving their account details, before they are connected to an agent or
automated transaction service. We can identify the caller via speech or
DTMF and, where appropriate, can use security questions to verify their
identity, resulting in reducing potential agent talk time by identifying callers
before connection.
Interaction Recording
ID & V

Here at IP Integration, we don’t believe you can
approach Customer Service channels separately.
We provide Contact Centres with a unified platform that
supports both agent-based and customer self-service
requirements with a powerful mix of technology and
capabilities that enable seamless Customer Service
through all channels into the Contact Centre - web,
mobile, Social Media and, of course, voice.
Omni-Channel
Meeting customers
Omni-Channel needs
The demands on the modern Contact Centre are many and varied.
Customers are becoming increasingly mobile, social and convergent in their
use of technology and the Contact Centre must adapt to meet the demand
for multiple media, instant response and back-office integration.
Challenges are not limited to delivering excellent Customer Service.
Internally, Contact Centres must manage the often conflicting demands
of agent performance and motivation, cost control, process optimisation,
compliance and regulation.

ToensureyouaremaximisingtheeffectivenessofeveryagentinyourContact
Centre, we provide a range of solutions to enable you to boost productivity,
sales and collections utilising Preview, Progressive and Predictive dialler
technology, all underpinned by Ofcom compliance.
Is your Contact Centre ready and able to offer your customers the choice
of interactions they’re demanding, or are you still working out how best to
integrate social into your workflows? Today, it’s not enough to just engage
with your customers on social media, you also need to be proactively
scanning what’s being said about you to head off issues at the pass. We
can enable you to successfully integrate your social media management and
analytics into the Contact Centre and provide you with a proactive and fully
integrated solution.
Outbound
Social Media

Analysis for better business
outcomes
We would all like a crystal ball to predict exactly what our customers are
thinking and what their next move may be, but the only way to be as prepared
as possible is to have the right tools available to analyse their current and
past behaviour, and see how your agents are responding.
We can provide you with solutions that give you that invaluable insight to
ensure you remain one step ahead.
Our i360 reporting solution is an easy to deploy and
simple to use tool that enables each and every call to
be classified and essential insight to be collected and
presented using powerful, clear dashboard views.
Triggered at the end of each call, it rapidly steps the
agent through a set of context-sensitive questions,
via a desktop pop-up script, that not only captures
information regarding the nature of the call, but also
measures how effectively the call was handled.
Dashboard Reporting

It’s easy to analyse hard facts and data…but wouldn’t it be great if you could
analyse the contents of all of the conversations your agents are having, to
improve not only customer satisfaction but product lines and processes,
based on the experience of your customers? Our Speech Analytics solutions
allow you to do just that.
Speech Analytics
Surveys are a crucial tool in ensuring your customer satisfaction levels are
maintained, but can be a costly use of agent resource. Our IVR-based survey
tool, Ask ME, is a cost-effective, fully automated solution for surveys, exams
and quizzes that frees up your agents to take more calls.
IVR-based Surveys

Contact Centre: Self-Service
We provide effective and seamless Self-Service solutions to enable your
customers to interact with you. Our team will spend time understanding
your requirements as a business and then work closely to determine whether
speech Self-Service is right for you. We provide technology from leading
vendors, but we can also develop bespoke solutions in-house, tailored to
your requirements.
To reduce complaints and ensure your customers have the best experience
possible, our queue call back solution, Q4 Me, enables them to leave their
details and receive a call back when an agent becomes free.
Speech Self-Service
Queue Call Back
With our speech-based dialler, Connect ME, users just say a person’s name
and they are immediately transferred, whether they’re in the office or out and
about. Up to 40% of a switchboard operator’s time can be spent dealing with
internal telephone calls, automating them allows the operators to spend
more time dealing with those callers who really need manual assistance.
Speech-Based Dialler
Effective self-service solutions
We all know it’s important that customers get the information they need,
when they need it.
Our Self-Service solutions provide a more efficient and effective way for you
to interact with your customers and enable them to get what they need as
quickly as possible.

Consultancy
Running a Contact Centre can sometimes seem like a thankless task. Often
overlooked by the rest of the business, it is actually the strategic hub of
a company, providing primary customer feedback to all departments that
enables them to improve their ways of working.
Our consultancy team can help you navigate the ever-changing business
landscape. We know that customers are more fickle than ever, they want to
have the choice of which channel or media to communicate with you over,
when they want it. Long gone are the days of a one-size-fits-all approach to
Customer Service. Whether on-premise, or hosted in the public or private
Cloud, our Unified Comms solutions can be consumed in whatever way
suits your business.

Consultancy
Our ITM propositions can help significantly improve Contact Centre
performance and reduce operational costs. We help Contact Centres release
additional capacity that is not accessible through traditional WFM/WFO
processes or technology. Once this capacity is made available, it can be
utilised to enable Contact Centre improvement initiatives or operational cost
reductions. We achieve this through the introduction of an ITM programme.
Intraday Task Management (ITM)
Stay ahead of the competition by adopting fast, on demand speech, text
and social media Contact Analytics with no license costs or initial skills
investment, enabling you to act on what matters, for sustained business
optimisation. Analysing what your customers are saying helps you
understand the perception of your brand in the marketplace. Listening to
customers helps you quickly discover ways to innovate and differentiate your
products and offerings. You could speed up concept-to-market offerings,
resulting in increased revenue sooner.
Contact Analytics

Consultancy
Our Discovery Programmes range from identifying processes that would
benefit from automation, business process analysis and re-engineering,
assessment and improvement. Our broad and deep Contact Centre industry
experience (operational and technical) can be directed at whatever specific
challenges or opportunities you require us to investigate. Through these
programmes we are able to identify and qualify options for improvement,
with recommendations based on industry best practice.
A typical Contact Centre is a collection of fragmented systems and
processes that make change complex in even the best managed operations.
In an environment where customer behaviour and stakeholder expectations
are changing at an ever increasing rate, it is a real challenge not to react
tactically to issues or opportunities with point solutions just to keep the
wheels on. As experienced Contact Centre practitioners we recognise
this challenge and respond with a well-articulated view on how you could
develop a roadmap that would align your people, process and technology
towards the achievement of longer term business objectives.
Discovery Programmes
Technology Roadmaps

Consultancy
We provide full-cycle Programme Management from feasibility and
definition, through to operational execution. We can provide domain
expertise to reduce risk and improve internal governance of your
programmes of work, whether that be covering complete programmes or
supplementing discrete phases, as required.
Transformation Programme Management
WFO not only improves efficiency within a Contact Centre but also helps
build a more complete understanding of customer satisfaction. As a tool it
provides a deeper perception of Contact Centre operations and can enable
process and training issues to be identified and resolved easily.
Workforce Optimisation

A true Unified Communications solution increases employee efficiency,
agility and productivity, improves Customer Service through speed of
response and enhances flexibility - all whilst reducing costs.
Our Unified Comms solutions simplify the integration of ever-increasing
technologies. We converge your voice, video, messaging and customer
contact applications onto a single network that spreads intelligent and
flexible communications throughout your organisation.
Whether on-premise, or hosted in the public or private cloud, our Unified
Comms solutions can be consumed in whatever way suits your business.
Seamless communication and collaboration,
whatever the device or location, is critical in today’s
competitive business landscape.

Remove the barriers of distance with video conferencing. Our video
conferencing solutions are powerful enough to connect any device,
anywhere in the world. They enable high-productivity, multi-location group
meetings all with a simple monthly, scalable Managed Service.
We offer cost-effective UC solutions through whichever consumption model
best fits your needs, be it fully hosted or hybrid, giving you the flexibility and
scalability to meet the latest demands of your business.
Enable your teams to access email, voice and fax messages from a single
inbox, anytime, anywhere, either with a client device or by telephone. Not
to mention, advanced instant messaging solutions that enable users to
manage conversations over a choice of clients.
Enable your employees and customers to communicate securely and
effectively with integrated tools that connect email, IM, conferencing,
presence, voice services and voicemail, on their device of choice, whether
that be a PC, smartphone, tablet or other device.
Your mobile workforce needs to be as productive as if they were in the office.
Our solutions enable you to seamlessly integrate mobile and fixed line
telephony, meaning your teams have seamless, effective communications,
wherever they are.
Video Conferencing
Cloud
Unified Messaging
Collaboration
Mobility

Network Services
Should you buy Network Services as a commodity or is it strategic?
Is it really simply ‘just plumbing’ or is it incredibly complex and a true
differentiator for your business?
The reality is that making the right choice for your network should be simple,
but as it’s the engine supporting how your customers communicate with
you, making the right choice is not just important, it’s essential. Network
infrastructure needs to be resilient, flexible, cost-effective and, above
all, efficient in the way it delivers business critical applications.
The key to our Networks division is our people. We have leading, industry
expertswhohavemanyyearsexperienceacrossamultitudeoftechnologies
with a wide range of network carriers. We take pride in delivering market
leading solutions with a first class service.
We call our approach Intelligent Networks.
Optimising networks to create the best possible
experience for your internal and external customers.

Network Services: Connectivity
SIP is the flexible and cost-effective alternative to ISDN. Here at IPI, we
believe that, as the main communications line into and out of your business,
you should only consider the most resilient and flexible solution that future-
proofs your network and provides you with easy scalability for growth. But
that doesn’t necessarily mean it should cost the earth.
With all the talk of VoIP it would be easy to forget the traditional phone
line, but it is still a critical technology that is widely in use. We adopt a
consultative approach to ensure that your analogue exchange line, SIP
Trunk and PSTN estate are performing as you need them to, in line with
your defined business requirements.
We offer solutions that dynamically control Internet usage to ensure the
best possible utilisation of infrastructure and resources. This will enable
you to secure your Internet connectivity effectively, to ensure business
integrity and potential brand impact. Our multi-faceted and cost effective
data connections are able to provide business class voice and data on the
same infrastructure.
Intelligent SIP
Intelligent Voice
Intelligent Internet
Connectivity
Your business is nothing without connectivity - it’s the engine that drives
your communications. We can help you choose from a range of market
leading solutions to meet your business needs.

With today’s ever increasing amount of traffic it is
crucial that your network performs the way you need
it to. Our Intelligent WAN solutions offer you ultimate
visibility of how your network is running, enabling you
to control and prioritise traffic, optimise bandwidth and
accelerate performance.
As well as offering the installation, support and
maintenance of LAN, WLAN and security devices across
multiple vendors, our Intelligent LAN solutions ensure
your network is optimised with perceptive insight into
performance and utilisation.
Intelligent WAN
Intelligent LAN
Networking
Optimise your network’s performance with the latest WAN, LAN and
Wireless solutions from leading vendors.

Wi-Fi is simply a must have for today’s businesses, to
provide your workforce and customers’ efficiency, ease-
of-use and a reliable connection. Moreover, as Wireless
LANs (WLANs) are increasingly used to deliver primary
enterprise network access, the stakes have never been
higher. We understand that you cannot tolerate break-
ins, slow-downs or outages and have the capabilities to
deliver a best of breed wireless solution.
Intelligent Wi-Fi

Intelligent (or non-geographical) numbering can be used to help you
differentiate your business from the competition. A memorable number can
helpmakeiteasierforyourcustomersandsupplierstocontactyou,increasing
the volume of inbound enquiries. For smaller, single-site businesses, use
of a non-geographic number (NGN) can create the impression that your
company has a nationwide presence. NGNs provide greater business
efficiency, resilience, flexibility and better Customer Service, from simple
call routing through to comprehensive Contact Centre services.
Intelligent Inbound
Hosting
There’s a distinct lack of clarity around Cloud solutions. We cut through that
by providing the solution that’s best for your business across private, public
and hybrid Cloud.

For some businesses the simplicity of a single contract, that includes all
their call minutes, phone lines and the phone system, makes both financial
and operational sense. IP Integration can provide all of this as one simple
to consume, cost effective and end-to-end supported solution; which even
includes fixed and mobile integration.
In the era of Big Data and the mobile workforce, how your business
manages its data and applications has become mission critical. Increasingly
this means rationalisation, centralisation and enhanced resilience. All of
which are best provided for out of a Data Centre and, in our opinion, an
independent specialist Data Centre. Our Networks experts have carried
out extensive market assessment, resulting in IP Integration selecting well
priced yet premium Data Centre providers, simplifying this decision for you,
either as part of a WAN or stand alone.
Intelligent Hosted Telephony
Intelligent Data Centre

IT Services
We are a trusted IT partner to blue-chips, start-ups and SMEs,
who value our ability to deliver competitive advantages through IT
solutions. We combine our IT expertise with our passion for Customer
Service and are quick to respond, agile in adapting to changing
technologies and proactive in seeking solutions.
We don’t just install and forget
If you need a Managed Service, using our own system monitoring
tools to alertagainstperformance,bottlenecks and incidents,the24×7
team proactively monitor all elements of your infrastructure including
disk and tape storage, server hardware, networks, operating systems
and applications.
Whether you are looking to completely outsource your IT, refresh or
upgrade, or simply looking for advice and support, our IT Services
team can help.
Grow faster and more sustainably, with an IT
foundation that just works.

IT Services
IP Integration designs, installs and maintains virtual solutions for a host
of clients. In all cases our focus is on delivering significant returns on any
investment, and ensuring that our solutions enhance the business and enable
growth.
Our consultants will work in partnership with your organisation to understand
precisely how you might benefit from virtualisation. We have access to all
of the market’s leading solutions, and we are skilled at translating complex
technologies into meaningful gains – such as lower overheads, increased
efficiency and enhanced functionality.
Moving real-time communications to the virtual environment requires careful
application design, reliable integration of resources, and flexible system
architectures.
Virtualisation
IT-as-a-Service
By outsourcing the management of your IT systems, you can concentrate
on your core business, or your IT manager can free up some of his time and
concentrate on other business critical issues.
IP Integration’s hosting services offer both high end security and resilience
across all solutions. Our NOC and Data Centres help ensure your systems
don’t fall over, and deliver a secure and highly efficient service at all times.
Cost savings from reducing fixed overheads
If you lose your building, you don’t lose your ability to work
We bring experience, knowledge and stability
No need to train new internal IT staff
Less downtime and less risk of losing important emails, and
ultimately business, with IT support on hand 24/7
Benefits achieved from outsourcing include:

IT Services
Protecting information, whether it is held electronically or by other means,
should be at the heart of your organisation’s security planning.
In this increasingly connected world, you need to provide secure access
to your corporate resources anytime and from anywhere. Users may be
at home, on public transport or any other public place and accessing the
network via mobiles, smartphones, tablets or any device they may choose.
Access that is potentially out of your control.
Combining comprehensive access controls, strong authentication and single
sign-on will give you peace of mind so you know your data and identities
are secure. With outstanding protection for applications in the Cloud or on
premise, your shareholders, clients and employees can be sure they are
safeguarded.
Whether it’s a physical or virtual environment, we can help you build a
cyber-resilient strategy fuelled by security intelligence to help safeguard
your business.
Security
Your IT network sits at the core of your business infrastructure. We can
help you develop a network that supports, and never slows, your business
operations, a network that is ready to perform with the next generation of
IT services and is able to withstand the pressures of a growing organisation.
LAN/WLAN
Architecture and design
Design and installation of hardware
Supply and management of network software
Security and vulnerability assessments
Network health checks and performance assessments
Wi-Fi
LAN
Our array of expertise covers:

IP Integration is perfectly placed to help you get the
backup and storage environment that you need today,
whilst future-proofing your organisation for tomorrow.
Our team will take the time to understand your
business needs, propose storage solutions that help
you overcome your current challenges whilst remaining
ready for whatever the future might hold.
We can specify, supply and maintain leading storage
solutions, and because we’re not tied to one vendor we
can offer you the best market offerings to match your
unique needs, taking into account factors including
latency, security, footprint, budget and performance.
Storage
IT Services
Storage audits
Implementation and upgrades
Storage virtualisation
SSD and flash
Back-up, recovery and archive
Storage-as-a-Service
Our storage services
include:
Your software applications are your IT investment, so getting them right
dictates your business’ competitiveness, efficiency and reliability.
We have huge experience in both implementation and supporting our
clients’ key software; from desktop to enterprise business applications.
We offer our services, whether your need is helping decide on a new
application, getting the best out of existing software or just improving on
the manageability of what you have today.
In addition, we can ensure licensing compliance and advise on best practice
for minimising licensing costs.
Delivering a modern software system requires more than just development
expertise - you often need to think about firewalls, databases and system
security. IP Integration has an in-house software development and systems
engineering team, with full Microsoft, VMware and thin client expertise.
Having all these skills in one team eliminates the communication problems
that can occur when multiple companies are involved - and gives us a wider
view of possible solutions.
Software

Services
Some of the country’s leading brands trust us
to deploy and manage their mission critical
infrastructure. Join them...
Many of our Professional Services engagements begin with involvement
from one of our consultants. We offer advice and often carry out a proof of
concept before any implementation, ensuring that the resulting project is
right for your business.
Acting as an extension of your team, we spend time understanding your
current technology estate and how to optimise it to provide you with the
best level of performance. Our extensive experience means that we can
architect and design the most effective, easily scalable solution to meet
your requirements and deliver the best ROI for your business.
Once we’ve worked with you to understand the best way of managing
your technology, the delivery of solutions is overseen by our experienced
Project Managers to ensure we meet your deadlines and requirements.
They’re industry veterans at delivering business critical and complex ICT
and Contact Centre Projects.
We’ll also ensure you’re fully trained and up to speed with the technology,
so that you are able to get the most out of it. Our projects are not just about
installing kit, we ensure that the technology you’ve invested in delivers the
operational benefits you require - all day, every day.

Solutions Architecture
Design that’s right for you
At IP Integration, we take a holistic view of your business requirements and
work with you to define a technology solution that will help you to meet
your objectives.
Our Solutions Architects ensure that what we design works for your
business and integrates seamlessly into your existing set up, so that you can
maximise your return on investment from the offset without any disruption
to your business.

OptimisationService
Reviews
Change
Management
Disaster
Recovery
Consultancy Planning
Proactive
Monitoring
Network
Operations
Centre
Systems Integration
With business environments undergoing continuous and rapid change, we
make sure that your technology is working as hard for your business as you
are. We take a look across your business and work out how to optimise
the solutions you are currently using and merge them with new ones to
maximise your return on investment.
Our partnerships with leading technology vendors, combined with our
expertise, ensure that we provide you with best of breed solutions that
are right for you. We project manage the implementation from the initial
consultancy phase, to installation all the way through to providing an
ongoing managed service, making sure everything runs smoothly.
Simplify the complex

Managed Services
IP Integration delivers market leading Managed Services for mission critical
systems. We understand the importance of providing uninterrupted access
to systems, data and applications, whether on-premise, hybrid or Cloud
hosted.
Proactivity is at the heart of our support service. We
solve any issues before they become problems, to
prevent you from losing valuable productivity and
to enable you to prolong the life of your technology.
From our Network Operations Centre (NOC), we are
constantly monitoring your systems so we can make the
smallest of adjustments to ensure peak performance.
We exceed our customers’ expectations against
challenging SLAs, 24/7, keeping an eye on everything
from networks, servers, websites, appliances, URLs
and even applications, to make sure they’re operating
at peak performance.
Our Managed Services reduce your operating costs and
increase reliability, while taking away the complexity of
managing new and legacy technologies.
We go the extra mile in ensuring we deliver excellence
in Managed Services by giving regular access to our first
class Professional Services team at regular intervals
throughout the life of your contract.
Acting as an extension of your team, we spend time
understanding your current technology estate and
how to optimise it to provide you with the best level of
performance.
Once we’ve worked with you to understand
improvements in your use of technology, the delivery
of solutions is overseen by our experienced Project
Managers to ensure we meet your deadlines and
requirements.
Proactive network monitoring and management
Antivirus scanning
Storage virtualisation
Email management
Disaster recovery and backup
Firewall and intrusion prevention
Patch management
Shared threat analysis
Optimisation and QoS reporting
Voice and video traffic management
Performance reporting and improvement recommendations
Our service offerings include:

Application Development
Although we provide a wide range of solutions from leading vendors, our
extensive experience working with Contact Centres nationwide has enabled
us to develop our own suite of applications that can deliver that extra boost
in performance to keep you ahead of the competition.
Our technical expertise in both CTI and IVR technologies, and our
understanding of how organisations provide services to their customers
and how they do business, enables us to create packaged applications that
are quick and easy to deploy and deliver immediate business benefits.
Since inception, our customers have used our applications to process
over £200 million worth of payments, automatically route more than 250
million calls and conduct over 2 million customer surveys. Every day our
applications are helping organisations to not only change the way they
work with their customers, but to offer new and innovative services.
You can’t fit a square peg into a round hole

We’ve spent time working with you to specify and install the technology you
needed – did you think we would just leave you to it?
In order to make the adoption process as quick and easy as possible, we
offer a comprehensive training programme for users of all levels within your
organisation - from an essential “floor walking” exercise for basic users on
the day of implementation, through to formal classroom sessions for system
managers and ICT professionals. Our personnel, expertise and facilities
are available to ensure your training is planned, scheduled and delivered
professionally and at a time that suits you.
Ourteamofconsultants,designexpertsandprojectmanagersallunderstand
the importance of education, so will always allow for a comprehensive
training program when defining and delivering a solution.
Training

Case Studies
How we helped The
Caravan Club
How we helped
DialAFlight
“Having selected IPI, we have
been delighted at the strength of
relationship built with members of
their team. Their commitment to focus
on building a deep understanding of
The Club has been honoured and we
have benefited from great continuity
in personnel leading up to/since the
system went ‘Live’ in November 2013.”
Head of Operations, Member Services
The Caravan Club
Communications Manager
DialAFlight
“We have been with IPI for years now
and no matter what the request we
find them very responsive and helpful.
We are regularly updated about all
things that could potentially impact
our business and the level of customer
care is outstanding.”

Our strategic partners
Awards
Comms National Best Enterprise Contact Centre
Solution 2015
UKCCF London & South East Technology
Partnership of the Year 2015

Passionate about improving
your customer engagement?
Then talk to us now.
www.ipintegration.com
ipi.info@ipintegration.com
0118 918 4600

IP Integration Transforming Customer Engagement

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