1. MAVEN BPO
Process Management Simplified
Customized solutions for your business
MAVEN BPO Solutions
www.mavenbpo.com
2. Overview
With so many customer touch points, the typical contact
centre has evolved into a rich multichannel environment
that handles email, live web chat and video. Getting it
right–and keeping your customer happy -is crucial to
the ongoing success of your business.
MAVEN BPO is a global leader in the deployment and
management of contact centre solutions, driving
exceptional customer experience. As a central
repository of managing customer relationships, your
contact centre gives you the power to outperform the
competition by giving your customers the premier
service they deserve.
Why MAVEN BPO?
MAVEN BPO has been at the Cutting-Edge of Business
Process Management and Outsourcing in India. We
provide a comprehensive range of voice based services
(both Inbound & Outbound) to our customers from India,
United States, United Kingdom, Australia, New Zealand,
Ireland and other European nations.
Our highly qualified, knowledgeable and experienced
workforce empowers you to dedicate your valuable time
and attention to your core business pursuits. This
reserves your time exhausted in managing non-
expertise affairs which require expert supervision,
implementation and completion. We take pride in
developing and solidifying your business foundation,
and providing you with the opportunity to focus on your
strengths. Thus empowering your business to employ
quality manpower and derive superior results, and yet
be cost effective.
MAVEN BPO is an industry leader in providing clients
with successful Inbound & Outbound solutions, more
commonly known as BPO solutions. Our outsourcing
portfolio includes Customer Management Services,
Back Office Support, Toll Free Contact Centre, Virtual
Assistant, Inbound Order Taking, Public Awareness
Programs, Promotion Calls, Appointment Setting and
Direct Selling.
What sets MAVEN BPO apart from our competitors is
our professional and service management capability.
Our highly efficient and skilled team conducts an in-
depth analysis of your business, to match your specific
requirements with the right technology and solutions to
provide and produce genuine business outcomes.
We diligently perform regular monitoring of performance,
to ensuring your systems keep pace with changing
technologies and operates at peak performance in the
long term.
Our Clients see Maven BPO as a one stop solution for
their business.
MAVEN BPO
Founded in 2008, is a BPO firm, is a unit of Maven
InfoTech Private Limited, based in Kolkata, which
provides a comprehensive range of outsourced inbound
and outbound Voice-based services.
We make our clients business more efficient and we
endeavor to deliver reliability and effectiveness to its
customers by maintaining high standards in services
through robust internal processes and people
management. We take pride in building strategic long
term client relationship.
Business Benefits
• Skills Manpower- Our proactive, skilled and
knowledgeable workforce ensures high quality
service to our clients
• Data Security & Reliability – Robust servers and
networking policies constantly safeguard the
precious Data of our Customers.
• Experienced Management – Ensures the best ROI
and achievement of SLAs on a consistent and
professionally administered basis.
• Advanced Technology & Infrastructure – In tandem
with modern technology our infrastructure is
strategically designed to suit the needs of our global
clients.
To Achieve 3600
efficiency, trust MAVEN BPO
3. To
Our Audience
• Businesses looking for a contact centre solution to cover
their disparate multi site contact centre into a virtual
business operation.
• Businesses looking for scalability and enhanced
functionality
• Conventional businesses seeking growth, expertise and
cost effectiveness.
• All businesses experiencing unstable results, which are
affecting their overall productivity, cost and eventually
growth because of engaging themselves into non-core
business affairs.
Maven BPO offers tailor made solutions to your business
which requires utmost attention with a bird’s eye view. With
proven expertise, experienced and highly knowledgeable
workforce, we ensure a successful pedestal to your
business in achieving desired goal. Our mix of services
empowers our worldwide clients to increase their business
productivity with reduced cost.
• Customer Support Services: The success and failure
of a business is scripted by their customers.
Understanding the importance and value of the
customers, businesses worldwide opt for support
services to handle customer touch points across the
entire life cycle. We understand your customer specific
expectations and address them in a sustainable and
comprehensive manner. With a dedicated customer
centric approach we add value to your customers to
promote customer satisfaction and loyalty, thus adding
value to your business.
• Order Management: E-commerce has simplified the
life of a customer, however, from the point where an
order is placed until the sale is closed by the realization
of payment and product delivery, the administrative
process is of worthy importance. We have successfully
streamlined the entire process so that the business
house goes on conducting its daily business affairs,
seamlessly while we manage it for them.
• Back Office Management: Our customers highly
appreciate our specialized back office management and
related administrative services. This provides unique
solutions and matchless quality in administering of
human resources, invoicing, shipment and any possible
back office requirement a business may have, thus
securing the business with overall compliance and
control. With Maven administering the back office
requirements, our customers are immune from any loss
of reputation arising from negligence and any possible
risks associated. Hence, we are surely the right choice,
when it comes to your back office management and
delivery.
• Data Entry Services: With businesses round the world
adapting to dematerialized structure of documents, we
provide our customers with enriched services in
digitalizing their desired information, whether analogue to
digital or digital to digital. Our accuracy, efficiency and
timely delivery empower your business to meet its
desired quality and productivity.
• Outbound Sales Service: Increase in sales enables
your business to expand its operations. However,
achieving such a result will be far from reality, if the
services are not promoted and the customers remain
unaware of your services. We provide such a platform
where businesses can achieve their sales and product
promotion through quality and focused telemarketing
services. This allows your business to reach your
customers, thus establishing business connectivity and
exchange of services. The platform further supports your
business with generation of business leads, cross –
selling of your products, surveys etc. Thus nurturing your
business requirements in achieving your business goals.
• Financial Management: Business today commands
administering of your financials and managing your
Services Offered
