CPaaS is cloud-based technology that helps to integrate new interactive features with the existing softwares. Every business planning or already using the technology must know the terminologies like RTC, API. Here we mentioned the 9 most important CPaaS terminologies for business.

1. 9 Must Know CPaaS
Terminologies for
Businesses

2. Communications Platform as
a Service (CPaaS) is a cloud-
based service that enables
companies to upgrade their
customer service experience
using interactive features like
chat, voice, and video
Communications
Platform as a Service

3. What separates CPaaS from other communication
software is its flexibility. Using API’s, CPaaS can
embed all communication features in any existing
infrastructure of the company, without the need for
new applications or software

4. However, new—sometimes even established—
businesses shy away from this powerful service because
of its complexities. That should never be the case.
To simplify it, let us go over some of the most important
terminologies in CPaaS

5. Real-time
Communication
CPaaS enables consistent and high-quality
communications between senders and
receivers, without a lag.
The best part: businesses get all these
features without any infrastructural
expenses.
This is because APIs have the ability to
embed features straight into existing
software

6. Application
Computer Interface
APIs are programming codes that enable
software to software interactions. In
simple terms, APIs are a few lines of code
that allow you to transfer data between
two devices.
With CPaaS, APIs allow you to integrate
different communication tools into your
existing applications with complete ease

7. Voice Over Internet
Protocol
Voice over Internet Protocol (VoIP) is
a technology that allows voice calls to
be transmitted using the Internet.
The technology breaks down
analogue calls into data packets that
ensure a smooth, quick and secure
transfer of information

8. Number Masking
Number masking is an important
CPaaS tool that enables user privacy.
Used by most delivery agents, number
masking allows both the parties to be
connected, while protecting their
contact information

9. Click to Call
In this era of instant communication,
the click to call feature enables
customers to connect with your
business, or your business to connect
with customers, in just a click!
This feature can significantly reduce
overall call time, therefore improving
customer service

10. Two-factor
Authentication
Two-factor authentication, like the name
suggests, is a two-step process for
identity authentication. It is an extra layer
of security that verifies users with two
different forms of identification proof.
This greatly reduces the threat of hacks
and enables security for user data

11. Call Routing
Call routing is a call management
feature provided under CPaaS. This
enables businesses to automatically
route customer queries to specific
departments, according to predefined
rules and criteria.
This saves customers the frustration of
long wait times during call transfers

12. Service Level
Agreement
An SLA acts as a legally binding
contract between two parties agreeing
to enter into a relationship for reliable
and good quality services.
It is critical that details of this
agreement are discussed before either
party starts using/delivering services

13. Web Real-Time
Communication
WebRTC enables real-time
communication in browsers and apps
through APIs.
This service offers several means of
peer-to-peer interaction like video-
calling, data sharing, conferencing,
recording and more

14. About us
Acefone delivers cloud-based
communication services which ensure
the total security of your business
data.
We offer UCaaS to businesses which
helps them communicate seamlessly.
To know more visit:
www.acefone.com/uk/
or
call us at 0800-084-3663

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