The document provides an overview of delegation for first line managers. It discusses the foundations of delegation including what to delegate, who to delegate to, and how to delegate. It also covers the basics of delegation, barriers to effective delegation, and the benefits of delegation. The document introduces a skill/will matrix for assessing team members' development needs and a 10 step model for delegating tasks. It emphasizes that training and delegating go hand in hand.

1. Drive For Success
First Line Manager Training
– Stage 2
JULIA MENAUL

2. Foundations of Delegation
 What to delegate
 Who to delegate to
 How to delegate

3. Basics of Delegation
 What is
delegation?
 What isn’t
delegation?
 3 elements
to delegation

4. What are the barriers to effective
delegation?
What are the benefits? To you and
them
Delegation

6. Skill Will matrix

7. Skill Will Matrix
GUIDE
The enthusiastic
beginner new to a
particular role, project
or task.
DELEGATE
The skilled worker who
is looking for more
opportunities to grow
and develop.
DIRECT
The beginner to a role,
project or task who is
just starting out and is
nervous or may have
already tried and failed.
EXCITE
The skilled,
experienced person
who is in need of
attention and
motivation and may be
bored or unwilling to
try change.

8. Delegation
Using the templates in your workbook, use the skill
/will matrix to show :
 Where each of your team members are now
 Where you would like each of them to be (may not be
any change but think about how to keep them
motivated!)

10. 10 Step Model for Delegating
1) Identify the task
2) Decide what should be delegated
3) Identify the right person for the job
4) Explain why you are delegating it to them
5) Specify the expected outcomes, and agree the deadline
6) Discuss how they are going to go about it7)
Identify the resources they will need
8) Decide how and when you are going to monitor progress
9) Identify who else needs to be informed
10) Show commitment

11. Training & Delegating – two sides of
same coin……….
In your groups (against the clock) put the
cards & arrows into the right sequential
order in which you think you should train
someone in a delegated task.

12. Action Planning
 What had the biggest impact on
you today?
 What did you learn about yourself?
Others?
 What are you going to do with it?