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Decision Making 
(Donald F. Kettl, 2012, The Politics of Administrative Process, 
5th Edition, SAGE: London) 
p317-356 
Yogi Suwarno
Basic Problems 
• Information 
– Common knowledge, instinct and bias can drive the most 
complex of decisions, but public administrators are hired for 
their bias but for their expertise 
– Dilemma of good information i.e. (1) difficulties to uncover and 
channel useful information to relevant decision-makers and (2) 
knowledge brings power 
– Neutral competence vs political accountability 
• Values 
– Decision making is inherently subjective 
– It includes questions, weighs preferences, value-laden process 
– The need of political support from either formal institutions (top 
level of executive, congress etc.) or public
Approaches 
• Rational Approach 
• Bargaining Approach 
• Participative decision making Approach 
• Public choice Approach
#1 Rational decision making 
• Efficiency is the highest value 
• Goals of any activity is to get the biggest 
return for any investment, to get the most 
bang for the buck 
• Rests on system theory: input-process-output 
• Basic steps (define goals, identify alternatives, 
calculate consequences, decide, and begin 
again)
#2 Bargaining 
• Different view of rationality 
• Decision making involves conflict, negotiation, 
persuasion and individuals 
• Incrementalism (Lindblom), to conduct limited 
analysis and to bargain over decision to attract 
political support
Graham Allison 
on the Cuban Missile crisis 
• Model I 
Decision making guided by national position and 
interests 
• Model II 
Organisational processes, simply an SOP of 
bureaucracies on both sides 
• Model III 
Bureaucratic politics perspective, decision as a resultant 
of various bargaining games among players in the 
national government
#3 Participative Decision Making 
• Calls at the most general level of participation by 
those who will be affected by the decision 
• Those who entitled to participate 
– The employees of the organisation making the 
decision 
– The persons whom organisation serves or regulates 
(the clientele) 
– The taxpayer whose pocketbooks the decision will 
affect 
– The whole public or the voting public of the country 
• NIMBY phenomenon
Public Choice 
• Public choice theory argues that public 
officials are self-interested, which leads them 
to avoid risk and to promote their careers, by 
enlarging their programmes and increasing 
their budget 
• Privatisation, public functions to be contracted 
out to the private sector
Approaches to Decision Making 
Approach Information Values 
Rational Collect comprehensive 
information to maximize 
rationality 
Assumed 
Bargaining Limited Struggled over 
Participative Acquired through those affected 
by decision 
Focus on clients’ values 
Public choice Use self-policing forces of the 
market 
Use self-interest of 
players
Problems and Limitations 
• Each approach is single-mindedly focused, not 
adequate for complex reality of the political 
world 
• Each approach has its own virtues and 
idiosyncratic problems 
• Shared limitations: 
– Uncertainty, due to complexity of environment 
– Information pathologies, with regard to bureaucracy 
structure 
– Crisis, upsetting the normal decision making and 
increase the difficulty of many potential strategies
Decision making

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Decision making

  • 1. Decision Making (Donald F. Kettl, 2012, The Politics of Administrative Process, 5th Edition, SAGE: London) p317-356 Yogi Suwarno
  • 2. Basic Problems • Information – Common knowledge, instinct and bias can drive the most complex of decisions, but public administrators are hired for their bias but for their expertise – Dilemma of good information i.e. (1) difficulties to uncover and channel useful information to relevant decision-makers and (2) knowledge brings power – Neutral competence vs political accountability • Values – Decision making is inherently subjective – It includes questions, weighs preferences, value-laden process – The need of political support from either formal institutions (top level of executive, congress etc.) or public
  • 3. Approaches • Rational Approach • Bargaining Approach • Participative decision making Approach • Public choice Approach
  • 4. #1 Rational decision making • Efficiency is the highest value • Goals of any activity is to get the biggest return for any investment, to get the most bang for the buck • Rests on system theory: input-process-output • Basic steps (define goals, identify alternatives, calculate consequences, decide, and begin again)
  • 5. #2 Bargaining • Different view of rationality • Decision making involves conflict, negotiation, persuasion and individuals • Incrementalism (Lindblom), to conduct limited analysis and to bargain over decision to attract political support
  • 6. Graham Allison on the Cuban Missile crisis • Model I Decision making guided by national position and interests • Model II Organisational processes, simply an SOP of bureaucracies on both sides • Model III Bureaucratic politics perspective, decision as a resultant of various bargaining games among players in the national government
  • 7. #3 Participative Decision Making • Calls at the most general level of participation by those who will be affected by the decision • Those who entitled to participate – The employees of the organisation making the decision – The persons whom organisation serves or regulates (the clientele) – The taxpayer whose pocketbooks the decision will affect – The whole public or the voting public of the country • NIMBY phenomenon
  • 8. Public Choice • Public choice theory argues that public officials are self-interested, which leads them to avoid risk and to promote their careers, by enlarging their programmes and increasing their budget • Privatisation, public functions to be contracted out to the private sector
  • 9. Approaches to Decision Making Approach Information Values Rational Collect comprehensive information to maximize rationality Assumed Bargaining Limited Struggled over Participative Acquired through those affected by decision Focus on clients’ values Public choice Use self-policing forces of the market Use self-interest of players
  • 10. Problems and Limitations • Each approach is single-mindedly focused, not adequate for complex reality of the political world • Each approach has its own virtues and idiosyncratic problems • Shared limitations: – Uncertainty, due to complexity of environment – Information pathologies, with regard to bureaucracy structure – Crisis, upsetting the normal decision making and increase the difficulty of many potential strategies