Debra R Boyd
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Debra Boyd is seeking a position as a patient representative in Southwest Florida. She has over 20 years of experience in customer service roles including as a patient representative, customer service representative, and manager of salons and spas. Her resume outlines her skills in data entry, scheduling, customer service, inventory management, and supervising staff.
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Debra R Boyd
- 1. Debra R Boyd 37753 SE Santa Barbara PL Cape Coral, FL 33904 (952) 454-0038 | grammyboyd@outlook.com Objective A responsible employee ready to deliver professional, trustworthy service to a medical organization in the Southwest Florida area Experience Patient Representative - Fairview Eagan Clinic January 2015 – April 2017 Obtain, verify, and enter insurance and demographic information from patients and enters timely and clinical information appropriately into clinic practice management system Verify visit is in compliance with the insurance contract Collect patient co-pays as needed Maintain high visibility and availability at entrance/exit/waiting rooms Provides direction and information Notify patient care staff of patient arrival Create a welcoming environment to all clinic guests To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families Schedule patient visits in person and on phone Continually look for opportunities to improve processes and workflow Central Customer Service Representative - AVI Systems September 2014 - January 2015 Handle incoming phone lines for 6 territories Set up service calls via outlook calendar Data entry of tech's time Order replacement parts for customers Setup service calls for installation of parts Invoicing Debt collection Club Mystic Supervisor - Mystic Lake Casino August 2012 - September 2014 Customer Service Setup club cards for new players Handle promotional events for the casino Issue casino comps for elite players Audit casino wide comps nightly Supervise 3rd shift
- 2. Salon/Spa Manager - JCPenny's Salon/Spa October 2010 - August 2012 Recruit new stylists Maintain daily functions of the salon within accordance of state board regulations Schedule staff of 24 Hold monthly coaching meeting with each stylist Stock retail shelves with product Order retail product for salon/spa Weekly inventory on back bar items/front retail items Ensure the highest level of customer service given to each client Motivate staff to meet monthly service quotas and goals Regional Salon Manager - Regis Corporation September 1995 - August 2010 Regional salon manger for 52 salons in 4 states Extensive travel touring salons with area supervisors Ensure each salon was running at or above company standards Ensure payroll was in line with company standards Inventory control for 52 salons Setup new salons to company specifics Hold monthly meetings with each manager Recruit new stylists/managers Education Scott Lewis Cosmetology School, September 1995