Marianne Iozzo has 14 years of experience in office administration, customer service, and phlebotomy. She is currently an office administrator at Century 21 Realty in Augusta, GA where she provides clerical support and creates documents. She also volunteers as a Family Readiness Group Leader at Fort Gordon, GA where she organizes events for 748 service members and families. Iozzo has a dual license in phlebotomy and medical experience from clinical work at Eisenhower Army Medical Center and training from multiple institutions from 2008-2015.

1. MARIANNE IOZZO
EN-ROUTE TO FORT RILEY KANSAS 66442 ~609-675-6989~MARIANNE.L.IOZZO@GMAIL.COM
PROFESSIONAL SUMMARY
Dual Licensed Phlebotomist with 14 years of experience in Office Administration/Management and Customer Service.
Phlebotomy clinical performed in a high volume laboratory at Eisenhower Army Medical Center, Fort Gordon, GA. Proficient in
blood draws, capillary sticks, laboratory procedures as well as medical terminology.
WORK HISTORY
10/2013 to Present
Century 21 Realty – Augusta, GA
Office Administrator
 Provide clerical support for 35 agents, answers phones, distributes mail and operates office machinery
 Creates documents, presentations, expense reports and account forms, create work orders for maintenance
 Answers inquiries from clients, agents, and brokers
06/2013 to Present
HQ&A Company 551st Signal Battalion– Fort Gordon, GA
Battalion Family Readiness Group Leader (Volunteer-as needed)
 Operates in conjunction with unit command teams assisting military personnel and their family members to better cope with
operational deployments and times of crisis or separation.
 Organizes and plans battalion level events to support 748 service members and their families
10/2006 to 03/2013
Best Buy – Augusta, GA
Mobile Sales Representative
 Assisted Customers in selecting the perfect mobile device to accommodate their needs, performed activations and new
contract sales as well as product service plans and contract amendments.
 Remained within the top two sales associates in the department and exceeded sales quotas to qualify for bonuses.
 Selected by management to train new employees on thetechnical aspects of products and customer service
Lead Customer Service Representative
 Handled cash counting for all registers and reconciled nightly bank drops while supervising 8-15 employees.
 Managed customer’s expectations and provided solutions to ensure all customers had a positiveexperience during the
product return process.
 Compiled data and provided management reports to give supervisors a holistic view of operations.
03/2005 to 07/2005
Lowes – Rio Grande, NJ
Stocker/Receiver
 Processed and received product shipments
 Prepared merchandise for transfer to the sales floor by unloading, sorting and placing products into their proper departments.
 Responsible for Inventory replenishment reports striving for 100% order accuracy.
03/2001 to 06/2004
Home Depot – Albuquerque, NM
Customer Service Representative
 Completed accurate sales and special ordering accountability reports.
 Accurate in sales and special order processing.
 Strategically scheduled team members to maintain optimal staffing levels at all times.
EDUCATION
Training For Life Academy- NHA, Phlebotomy, Medical Terminology, Augusta, GA 2015
TenderCare Training School – NPA, Phlebotomy, MedicalTerminology, Augusta, GA 2008
Virginia College- MedicalAssistant, MedicalTerminology, Anatomy & Physiology, Augusta, GA 2011
High School Diploma: MiddleTownship High School - CapeMay Court House, NJ