Chanté Fumicello is an experienced operations and project manager with over 16 years of experience managing operations and 3 years of experience managing projects. She currently manages the Trade Promotions Operations Department for a global company. She has a proven track record of visionary leadership, problem solving, communication skills, and an ability to motivate and coach teams. Her resume provides details on her professional experience managing operations for AFS Technologies and managing customer service for two previous employers, as well as her education and availability of references.

1. Chanté Fumicello
1915 Saginaw Ct. Oldsmar, FL. 34677
727.238.4411
c_fumicello@yahoo.com
Chanté Fumicello
Corporate Support Professional
Operations Manager • Customer Service Manager • Training Manager • Project Manager
An enthusiastic and highly motivated, organized and skilled manager with 16 years’ experience in Operations
Management and 3 plus years of Project Management. Computer Savvy; Comfortable and proficient with all
Microsoft office applications to include Word, Excel, Visio and PowerPoint. Currently managing Trade Promotions
Operations Department for a global company. I pride myself on being knowledgeable, analytical, dependable and
precise.
CORE COMPETENCIES
• Visionary Leadership • Organizing and Planning • Decisive Problem Solver
• Dynamic Communicator • Mentoring, Motivating and Coaching • Solution Oriented
• Process and Statistical Analysis • Presentation Design and Delivery • Team Focused
PROFESSIONAL EXPERIENCE
AFS Technologies, Tampa, FL. Manager, Foodservice Operations – Tampa Division (12/2006-Current)
• Discuss and understand the financial concerns and needs of our customers
• Resolves or recommends solutions to improve efficiency within the Department
• Analyze processes and policies to ensure they are SaaS70 Complainant
• Monitor key unit metrics (e.g. quality measures, productivity, service level objectives,volumes, etc.) against
plan and adjust resources as appropriate
• Establish goals for improving key unit metrics and meet those goals
• Mentor subordinates to develop professionalskills and knowledge to position them for advancement
• Explain features, advantages ofvarious features to improve KPI reporting
• Develop and maintain a strong knowledge base across departmental functions to be cross-utilized
• Extensive contact with internal resources is required to identify, research,and resolves complex problems
R & K Rock Hauling, Goodyear, AZ. Manager, Customer Service (04/2004-11/2006)
• Provided prompt and professionalservice to customers,established and maintained effective rapport with
customers, vendors and management.
• Coordinated shipping/Monitored shipments and expedited orders
• Researched and resolved service inquiries regarding payments,refunds, and new product sales
• Answered escalated phone calls and disputes
• Performed general office duties,such as ordering supplies,maintaining records management database
systems,and performing basic bookkeeping work.
Advanced Distribution Services, Phoenix, AZ. Customer Service (06/2003-04/2004)
• Recorded and documented information and distributed to appropriate departments, including: route
information, driver productivity information, sales and service issues and opportunities,safety issues,and
problem stops
• Basic invoicing, cash/check/credit card receipts and invoices
• Ensured accuracy and thoroughness ofpick-up, container delivery, service, and driver records
• Performed a variety of clerical duties to include preparation, maintenance and processing ofcustomer
accounts and financial information
• Performed a variety of administrative duties including, but not limited to: coordinating mass mailings,
ordering office supplies/inventory,preparing and submitting bills for payment, receiving and distributing
incoming mail
• Organized and maintained computer database systems,telephone,mail, filing, systems,equipment and
supplies

2. Chanté Fumicello
1915 Saginaw Ct. Oldsmar, FL. 34677
727.238.4411
c_fumicello@yahoo.com
PERTINENT EDUCATION
Estrella Community Collage 2004 - 2006
Radford High School, Honolulu HI July 1996
• High School Diploma
References
References are available on request.