Jamal Rashid has over 20 years of experience in the hospitality industry, holding various management roles such as overnight manager, director of operations, front office agent, assistant front office manager, assistant director of housekeeping, and night auditor/manager. His experience spans multiple hotels and other businesses in New York City. He is proficient in Microsoft Office, hotel property management systems, and fluent in English and Arabic.

1. Jamal Rashid
25-32 77th
Street
East Elmhurst, NY 11370
(646) 4576571
Jamal.rashid718@gmail.com
Objective
To obtain an experience in which I can further advance my knowledge in hospitality industry.
Experience
Langham Place Fifth Ave, New York, NY May 2014 – Present
Overnight Manager
• Direct supervision of overnight staff including Front office, Room Service, Security, Housekeeping, Engineering.
• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
• Ensure attention is placed on lobby activity and maintain a sense of control and coordination.
• Assisted the Housekeeping department in various projects.
Main Furniture Warehouse, Patchogue, NY July 2011 - August2014
Director of Operations
• Responsible for all store operations.
• Responsible for all day to day activities.
• Floor planning. Sales, deliveries, trucking, warehousing, receiving, payroll, negotiating prices, merchandise
Customer services, handling all customer complaints and following up with them after
Delivering their merchandise.
Fitzpatrick Hotel Group, NYC, NY April 2004 – July 2011
Front office agent/ night audit
• Responsible for running the Audit
• Responsible for checking in
and out and all front office activities.
• Responsible for preparing the house for the next day
Assistant Front office manager
• Responsible for hotel operations, checkin
and out guests, running front office activities.
Responsible for payroll
Solving all guests complaints
Responsible for training new employees
Reporting to the Director of front office
• Responsible for scheduling and discipline
Assistant Director of Housekeeping / Project Manager
• Responsible for payroll, projects and budgeting
• Responsible for scheduling and discipline
• Responsible for training new employees
• Inspecting rooms and making sure they are to the highest level of cleanness
• Solving all guests complaints and reporting to the Director of Housekeeping

2. Suffield Hotel Association/ Quality Hotel Times Square October 2000 - April2004
Night Auditor/Manager
• Responsible for running the Audit
• Responsible for managing the hotel.
• Responsible for preparing the house for the next day
Skills
• Proficient in Microsoft Office
• Familiar with many PMS systems such as Opera, Lanmark, CLS, Lodgenet & HMS
• Comfortable in managing and working in both large and small groups as well as self-directed
work.
• Fluent in English and Arabic.
Certifications and other qualifications:
• Security Training.
• FSD license.