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Davide Hanan
- 1. Doing more withless using Business Intelligence Davide Hanan Jeremy Hurter QlikView Durban ICC
- 2. Agenda • Doing morewith what you have • Implementing BI with less • Case study 2
- 3. We all havea data gold mine Finance & HR Executive • Financial Consolidation Reporting • Balanced Scorecard • P&L Analysis by Division / Business Unit • Performance Management • IFRS / GAAP / SOX Compliance • Predictive Analysis • Risk Management & Sustainability Report • What-if Analysis • Workforce and Benefits Analysis • Activity-Based Management In the past 20 Operations Sales& Marketing • Production Planning & Scheduling • Production Management years, we have • Sales Planning Analysis • Customer Analysis • Quality Management • Six Sigma / Process Analysis computerised just • Campaign Performance Analysis • Product Profitability / Price Waterfall • Plant / Equipment Maintenance Analysis about every aspect • Contact Center / SR Performance of our businesses R&D and IT Supply Chain • Product Portfolio Analysis • Demand Planning • Product / Project Management Dashboards • Procurement Analysis • System Performance Controlling • Supplier Performance • Service Level Reporting Analysis • Inventory and Warehouse Management • Infrastructure Planning / Sizing Reporting • Logistics & Fulfillment Analysis 3
- 4. Benefits of BI survey (QlikView customer base) 23% increase in cash flow 16% increase in revenue 34% increase in employee productivity 20% decrease in operating costs
- 5. Poor decisions arebeing taken every day, because people don’t have access to the right facts. 5
- 6. BI delivery • Average implementation time1: Implementation Time for BI Initiative1 – 17 months in total; 5 months to deploy the first usable analytic application 30% • Mean annual expenditure on BI 25% software2: 25% 23% – $1.1 million for companies with >1,000 employees 20% 16% 15% • Project success rate1: 12% 11% – 31% success rate, at best 10% 7% 5% • Meeting needs - right data to right 5% person2: 0% – Only 36% are confident that reports and Less 2–5 6 – 11 12 – 17 18 – 24 25 – 48 49 dashboards deliver the right data, to the than 2 months months months months months months months or more right person, at the right time 1 DM Review & IDC Business Intelligence Survey, October 2006, 2004 (Material on implementation time not available in 2006 survey) 2 InfoWorld & IDC Business Intelligence Survey, October 2007 6
- 7. ITWeb BI2010 survey Whatis the current status of your BI solution? 1 It's in trouble and may not survive 11% 2 It has momentum but needs to prove itself 26% 3 It delivers some business value but is not yet considered a success 44% 4 It delivers significant business value and is considered a success 16% 5 It delivers a very high degree of business value and is considered a runaway success 3% 7
- 8. Why the failure? •Too complicated “VendorX remains much better integrated than most competing offerings ..... .. despite it’s broad functional capabilities, most VendorX deployments are still report-centric” Gartner BI Quadrant report – January 2010 • Report centric “... reporting remained the dominant style of information delivery of BI 2009 ....” Gartner BI Quadrant report – January 2010 • Too dependent on IT “My users are stupid. They want to be spoon-fed” “My MD is not IT literate. He needs his report on paper” 8
- 9. The tools thatare developed at any point in time are always a reflection of the technology available at that time 9
- 10. From the solidstone wheel .... 10
- 11. ... to thehub less wheel 11
- 12. Traditional BI stack User Interface • Hide complexities of the BI stack Easy access to 1989 The OLAP cube CPU No based on pre- OLAP cubes Memory No aggregation of data Disc Yes Data Marts • No easy access to multiple sources of data Data Warehouse • Minimise impact of queries on source data • ‘Clean & massage’ data Integration Layer (ETL) Unstructured ERP CRM Data 12
- 13. Computer Laws Declining RAM prices Moore’s law: processor performance will ( /10 every 5 years) double every 2 years • 2000: $1000/GB • 2005: $100/GB 13
- 14. Processor performance Intel labs: • 256 cores • 1 TB RAM
- 15. What’s a reallylarge app in memory? • 2000: 1 000 000 records • 2004: 100 000 000 records • 2008: 1 000 000 000 records • 2010: 10 000 000 000 records 99% of all BI apps of Fortune 5000 companies can fit in 1 TB of RAM
- 16. Simplifying the BIstack Traditional BI Stack Associative in-memory BI • Large packaging company User Interface, • User Interface Dashboards, – Full BI Scorecards, Reports • Chart and Report implementation < Engine OLAP, Query and Quoted cost for a Reporting tools • Analysis Engine Data Warehouse Data Marts • Data Compression • Integration • Large insurance Data Warehouse group Integration Layer (ETL) – Canned planned Data Mart project: saving R1,400,000 Unstructured Unstructured ERP CRM ERP CRM Data Data 16
- 17. Achieving The Impossible: TheQlikView Customer Experience BI Initiative Success and Satisfaction • 96% of customers are satisfied with QlikView ROI (Return On Investment) • 186% Return On Investment • 6.5 month payback period Time to Value 44% deployed QlikView in 1 Month 77% deployed QlikView in 3 Months 50% reduction in information access and analysis time -100 0 100
- 18. ICC Durban • Catalystfor economic growth, foreign investment • Host meetings, conventions, exhibitions, music concerts, government meetings. • 2.7 billion economic impact - 2009 • In operation for 12 years • WTA - Africa’s Leading Convention Centre 18
- 19. ICC Durban • Strong turnover growth in the past 4 years • Host meetings, conventions, exhibitions, music concerts • Highly competitive environment • Cost control is extremely important • Large volumes of data 19
- 20. My BI Experience •Worked and designed power cubes, reports etc in Cognos, Business Objects, MS Access and Excel… • Things I hate:- • Queries that take hours • Old data (warehouses beware) • Relying on others to deliver my info • Regurgitating information into other reports • Relying on others to interpret information • Spreadsheets…with some exceptions • Wasting time on anything that can be automated • It’s not about how the report looks like its about whether you can get what you need. 20
- 21. ERP Systems andDeliverables • If you are running an ERP/integrated system, surely all reporting must be automatic requiring no double capture of data ? • At the ICC we have managed to automate the bulk of analysis resulting in one click management accounts. These are used at monthly meetings and are submitted to the board. • We are also able to automate the bulk of all other non financial reporting and analysis 21
- 22. Benefits and Savingsachieved • Management accountant no longer required • Managed to deliver with significantly fewer finance department staff • No delay between last journal entry and availability of management accounts • Staff do not have to spend time compiling reports but can concentrate on performing their function (especially sales staff). • What gets monitored gets managed:- – Telephony (45% saving per month) – Point of Sales – CRM and lead management – Guest and customer feedback – Major improvement in debt collection and credit control 22
- 23. Why we chooseQlikView… • Utilises multiple data sources – even spreadsheets or whatever is available • Applies queries and calculates consistently and uniformly • Forms a basis for growth and development • User access can be implemented in minutes • Next month just update instead of re-inputting • Quickly clone charts and develop report ready material. • Complex calcs are easy to input and copy • Fun once you are up and running (wow your friends and colleagues) 23
- 24. Why this kicksthe spreadsheets a@#$$ …. • Many companies have great ERP however at the end of the month they spend hours re-capturing info into spreadsheets – WHAT A WASTE OF TIME ! • Gartner study • Spreadsheets are far more unstructured • Underlying queries and data still require secure access • Adding more objects • QVD files – IT • Work without disturbing source data • Quickly add more structure in a relational database way 24
- 25. What about ITdepartment ? • Develop and then hand over to IT for quality control and deployment • User access is so simple compared to any other BI tool I have seen • Once you have base model for an area of business you can continue to grow and expand… nothing is lost • Looks great and everything relates 25
- 26. What must change? • Break free of old rigid reporting formats • Move to online analytics rather than old fashioned reports • Ensure buy-in from departments • Time is money, the higher the quality of information the better and faster decisions can be made ! 26
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