The document discusses the challenges and opportunities for CIOs in 2010 as enterprises transition from economic recession to recovery. It notes that CIOs shifted their focus in 2009 from cost cutting to productivity. Going forward, CIOs will need to support greater collaboration and innovation while repositioning IT. To manage this transition successfully, CIOs will need to create strategic plans to raise productivity, develop new capabilities, and position IT for future business needs as the economic conditions continue to change.

1. Leading in Times of Transition: The 2010 CIO Agenda Prof Pete Janse van Vuuren Executive Partner Gartner Africa

2. Leading in Times of Transition: The 2010 CIO Agenda Transition gives the enterprise and IT the opportunity to reposition themselves and exploit the tough corrective actions taken during the recession. While recovery will not come to everyone at the same time, enterprises and their CIOs can proceed with raising productivity and creating the capabilities needed to lead today and be well positioned for tomorrow. CIOs expect IT to shift its focus from cost and consolidation to innovation and competitive advantage. They have aspired to this shift for years, but economic, strategic and technological changes have only recently made it realistic.

5. 2010 is a year of transition for CIOs and their enterprises—in several ways Transition aspect Transitioning From: Transitioning Toward: Impact on Enterprise and IT Economic conditions Economic contraction and recession where future prospects call for lower levels of growth and resources Economic stabilization, recovery and growth, as conditions improve in terms of revenue and investment Economic transition will change the enterprise’s strategic outlook, presenting tough decisions and new opportunities Enterprise strategies Cost-cutting efficiency as the enterprise matches its resources to declining revenue Productivity, as the enterprise shifts to attracting and serving customers Enterprises need to move toward profitable growth and innovation, requiring them to do more than just support current operations on a lower cost base Enterprise technologies Heavy, owned solutions requiring IT to operate or outsource technology at a fixed cost Lighter-weight, scalable services with limited up-front cash and variable cost structures Accelerated IT provisioning cycles for new and existing technology; reduced IT capital budgets; and reshaping the IT organization IT’s role in the enterprise Managing resources to create enabling technologies that demonstrate IT is not wasting money Managing results by solving business issues in priority schedule; measuring performance in terms of business performance Enterprises have greater choice in provisioning their technology (services, cloud or IT); they value IT when it creates results through its unique combination of business context, information and technology

6. How CIOs manage this transition will set the course for IT’s future

9. Business expectations for 2010 call for greater productivity and continued cost-efficiencies

10. CIOs are shifting their focus from cost-efficiency to resource productivity

11. IT budgets define the need for greater productivity

12. Projected 2010 IT budgets by major geography point to recovery, but spending levels remain near 2005 levels 2.5% 3.9% 7.1% 1.8% 40% 38% 22% 42% 42% 16% 42% 42% 16% 33% 43% 24% Weighted Average Weighted Average Weighted Average Weighted Average Asia/Pacific North America EMEA Latin America + = − + = − + = − + = −

16. CIOs see re-establishing IT’s role in the business and productivity as key for success

17. CIO strategies for 2010 concentrate on immediate needs but with an eye to the future

18. CIOs see their future strategic priorities moving toward greater business impact in 2013

19. CIO strategic technologies reflect increased interest in “lighter-weight” solutions

20. CIOs can leverage Web 2.0 and social computing in mid-office activities

21. The future of IT will involve raising IT’s capability level

25. The context for IT is shifting from managing resources to creating results

26. CIOs need to leverage their credibility in IT into the business and with BU leaders CIOs have retained strategic reporting relationships in the transition CIOs need to work on their relationships on issues outside of IT

27. CIOs recognize the need to raise IT skill levels, but few are making it a priority

28. Leaders are looking to reshape IT in the face of economic, strategic and technology transitions

31. CIOs will need to create their own transition — their own 2010 CIO agenda Raising productivity, creating capability and realizing the opportunities of the recovery involve continued change in the enterprise and IT. During the recession, CIOs demonstrated their ability to control costs. In 2010, their agenda should be based on delivering both productivity and capability.

32. Effective CIOs deliver the level of capability required by the enterprise

33. In many ways, 2010 is a year of transition for CIOs and their enterprises Transition aspect Transitioning From: Transitioning Toward: Impact on Enterprise and IT Economic conditions Economic contraction and recession where future prospects call for lower levels of growth and resources Economic stabilization, recovery and growth, as conditions improve in terms of revenue and investment Economic transition will change the enterprise’s strategic outlook, presenting tough decisions and new opportunities Enterprise strategies Cost-cutting efficiency as the enterprise matches its resources to declining revenue Productivity, as the enterprise shifts to attracting and serving customers Enterprises need to move toward profitable growth and innovation, requiring them to do more than just support current operations on a lower cost base Enterprise technologies Heavy, owned solutions requiring IT to operate or outsource technology at a fixed cost Lighter-weight, scalable services with limited up-front cash and variable cost structures Accelerated IT provisioning cycles for new and existing technology; reduced IT capital budgets; and reshaping the IT organization IT’s role in the enterprise Managing resources to create enabling technologies that demonstrate IT is not wasting money Managing results by solving business issues in priority schedule; measuring performance in terms of business performance Enterprises have greater choice in provisioning their technology (services, cloud or IT); they value IT when it creates results through its unique combination of business context, information and technology

34. Questions?