1) The document summarizes the evolution and implementation of knowledge management (KM) practices at Malaysia Airports Holdings Berhad (MAHB) over the past decade. 2) Key KM initiatives included establishing a KM office, e-repository, communities of practice, knowledge sharing sessions, new corporate office design, and portal/social media platforms to facilitate knowledge sharing. 3) Moving forward, MAHB aims to further institutionalize KM across the organization, transform into a knowledge-based organization recognized for excellence, and preserve its KM journey in publications.

1. KM ASIA 2010
Knowledge Management as
Key Ingredients of Success in
MALAYSIA AIRPORTS HOLDINGS BERHAD (MAHB)
Presented by
DATO’ IR ABDUL NASIR ABDUL RAZAK
and KM Unit Team
POKM @ 0
MAHB

2. Outline
Who am I
KM Evolution in Malaysia Airports
Culturalise KM in Malaysia Airports
Technologies as an enabler platform in
the organisation as a whole
Continuous knowledge retention in
Malaysia Airports
Moving forward

3. MAHB PROFILE
Malaysia Airports Holdings Berhad was established following the corporatization of the
Department of Civil Aviation (DCA) on Nov 1, 1992
MAHB took over the overall management operation and maintenance of all commercial airports in
Malaysia including STOL’s.
MAHB Vision
"World Class Airport Business.“
Mission Statement
Providing world-class aviation gateways
Managing cost-effective airport network and services
Exceeding the expectations of customers, shareholders and other Stakeholders.
KM Policy:
We shall deliver world class technical specialist services to meet stakeholders satisfaction by
farsighted planning and prudent development strategy company-wide via knowledge-savvy
workforce, effective communication, dynamic tools and value optimization
Nature of Business
Aeronautical operations
Commercial activities – non-
aeronautical revenue e.g. retail,
food & beverages, parking
facilities, Free Commercial Zone,
leasing commercial spaces, etc
Others business activities e.g.
agricultural and horticultural,
project management, hotel, ICT,
POKM @ 2
MAHB event management,
auction, International airports (5)
STOL Ports are not indicated (18)
overseas venture, fueling, etc Domestic Airports (16)

4. MAHB PROFILE
Malaysia Airports Holdings Berhad was established following the corporatization of the
Department of Civil Aviation (DCA) on Nov 1, 1992
MAHB took over the overall management operation and maintenance of all commercial airports in
Malaysia including STOL’s.Sabiha Gocken Hyderabad
International
Corporatization of MAHB was in lineAirport, Government’s privatization policy introduced in 1983,
International with the
aimed at ; Turkey Airport, India
lessening financing and administrative burden of government; and
providing an opportunity for the private sector to participative actively in the economic development of the
country. Sabiha Gocken
International Gocken
Sabiha Airport,
Male International
Strategic Focus
Airport,Turkey Airport,
International
Maldives
"WorldTurkey Airport Business.“
Class New Delhi
Mission Statement International
Providing world-class aviation gateways Airport, India
Managing cost-effective airport network and services
Exceeding the expectations of customers, shareholders and other Stakeholders.
Khartoum Madinah & Jeddah
International International Airport,
Airport, Sudan Saudi Arabia
Operated by MAHB
Under proposal

5. About Me
• KM is about culture, not technology
• Not as a project but as a JOURNEY!
• KM = Tacit + Explicit
• Believe KM is a key for present and future
• Believe KM is a thing well worth investing
• Believe KM as one of an increasing number of
intangibles/ tangible
• Believe KM driven by top management / CKO
• Passionate about using KM to create and improve
- Processes / Services
- Innovation

6. Biodata
Education
Started career in the Public Works Department in
1982, working in Oil and Gas sector then working for
2003: Msc. In Integrated Construction Project several years in Singapore in the high-rise building
Management (UiTM) Shah Alam construction before joining Malaysia Airports in 1993.
1987: BSc. In Civil Engineering (Hartford), Previous posts include Project Manager for KLIA
Connecticut, USA
development, Manager of Infrastructure and other
1982: Dip. In Civil Engineering (UiTM) Shah Alam buildings, MA (Sepang). Assistant Project Manager of
National Exhibition and Convention Center MAHB,
1979: Certificate in Civil Engineering (Hydraulics and Senior Manager for Technical Research and Planning
Public Work), PUO ,Ipoh MAHB before assuming the current position.
Current position: Also directly involved in the major airport
infrastructural project such as planning, design and
Duration - 2002 – Present
Designation - General Manager construction of LCC Terminal; upgrading of KLIA;
Department - Planning and development, MAHB planning, design and implementation of National Airport
Master Plan.
PROFESSIONAL Memberships’
Member, World standing Committee on Safety and Technical, Airports Council International (ACI), Geneva, SWITZERLAND
Committee member responsible for the development of ACI Terminal Design Manual to be launched for use for reference in
designing airport terminal amongst member state
Graduate Member Board of Engineer Malaysia (BEM)
Members Society of American Value Engineer (SAVE)
Member Malaysian Institute of Value Management (IVMM)
POKM @ Value Management of Malaysia
Institute 5
Malaysia Institute of Management (MIM)
MAHB
Chairman / Project Champion on Steering Committee Lean Six Sigma Programme

7. My Team
General
Manager
Total staff
= 90
PROJECT
CLIENT OFFICE
MANAGEMENT PLANNING
TECHNICAL personnel
SPECIAL PROJECT EXCELLENCE
OFFICE (23 staff) (18 staff)
(25 staff)
(24 staff)
6

8. Key success factor
• Management buy-in
• Passion about the subject
• Predictive problem solver
• Lots of reading – promote e-book, audio book
• Innovative knowledge corners
• Latest repository – software & hardware
• Explore latest software technologies for open
community collaboration
• Simplied process – creating platform for whole
community
7

9. KLIA 1 & KLIA2
KLIA 1
Proposed
KLIA2
8

10. Accolades
9

11. Framework
Collaborative Office Environment

12. KM Formulae
‘08 – ‘09 ‘09 – ’10 ’10– ‘11 ’11 – ‘12 ’12 and beyond
KNOWLEDGE KBO KNOWLEDGE
INTERNALISATION K-UTILISATION K-CREATION TRANSFORMATION INTERNALISATION
• Establishment of
• Communities if CKO • Knowledge –
• Follow existing Practices (CoPs) Based
• e-library, e- Organisation
• Follow existing Roadmap repository
Roadmap using: • K-professional (KBO)
• National • K-worker
- K-Sharing using community • Formation of
recognition • After Action
physical business
Review • K-measurement
architecture, partnership with
• To emulate
culture driven k- • Establish of K- external
current success • Development of
tools and existing enablers associates
to others internal
technology
consultation • KM Case Study/
- K-Preservation • Establish K- • Most Admired
Journal at
using existing sustain • KM Portal MAHB Knowledge
technology and strategies enhancement Enterprise
Innovative (MAKE)
Knowledge
Professionals • Preserve in
journal
First Wave Second Wave Third Wave

13. KM Evolution in Malaysia Airports
Where We Are NOW??
2010 New corporate office
Malaysia Airports portal
Communities of Practices (CoPs)
People
Culture
change
Technology Process
2004 Where we started??
Management Buy-In
Consolidate all Malaysia Airports’s website into
POKM @ www.malaysiaairports.com.my 12
MAHB
Establishment of K-Office

14. K-Office
Knowledge Management System for collecting,
organising, collaborating and disseminating
POKM @ knowledge 13
MAHB

15. e-Repository
One stop info for internal
airport communities
POKM @ 14
MAHB

16. Knowledge Sharing Session (KSS)
Value Management team
workshop Exchange Program
KSS on Techno
KSS with Top KSS on Project
Economic
Management Management
POKM @ 15
MAHB
Townhall with Managing
Director and Chairman

17. Value Management
What is 2010
necessary Project Value: RM 303,989,429
for a Saving through VM: RM 51,732,006
Satisfaction desired
of Needs user
VALUE 2009
Project Value: RM 339,512,767
Use of Saving through VM:RM 32,621,000
Resources
Everything
that is
required to 2008
satisfy Project Value: RM 231,983,712
needs Saving through VM: RM 62,678,519
POKM @ 16
MAHB

18. The Conventional Approach vs
the VM Approach
Individual Efforts (Silos)
VM Approach
Team Effort (Cross Functional)
Stakeholders VM Specialist
Procurement Operation &
Maintenance
IT management
Finance Knowledge Engineers
Management

19. Previous Corporate Office
POKM @ 18
MAHB

20. New Corporate Office
POKM @ 19
MAHB

21. Enterprise Content Management System
POKM @ 20
MAHB

22. Study visit and conference
KM Asia 2008
Bank Negara Malaysia
Incheon Int
Airport
University Science Islam Malaysia
(USIM)
Sydney & Adelaide Int Airport
POKM @ 21
MAHB Global Emerging Knowledge
Organisation (GEKO)

23. Corporate website
www.malaysiaairports.com.my
POKM @ 22
MAHB

24. Portal / Facebook
POKM @ 23
MAHB

25. Communities of Practices (CoPs)
CoP AVSEC
CoP Eng
Tangible
KM Product
CoP AFRS
CoP Operation CoP Admin
POKM @ 24
MAHB

26. e-Bulletin & magazine
External
KM Bulletin
Internal
Platform to share knowledge virtually and
POKM @
preserve in the server 25
MAHB

27. ‘Teh tarik’ session, ‘Mee kolok’ session, ‘Nasi
Dagang’ Session, ‘Nasi Kerabu’ Session,
Morning with Airport Manager (AM)
POKM @ 26
MAHB

28. Knowledge Professionals
Certified Project Management Program (PMP)
Council Member to Institute of Value Management
Malaysia
Professional Engineer (Ir.) recognition by Board of
Engineers Malaysia
Member to ACI World on Safety and Technical
Standing Committee
Member to Airport Management Professional
Accreditation Programme (AMPAP)
Master / Phd
POKM @ 27
MAHB

29. Rewards & recognition
• CoPs of The Year
• Knowledge Sharing Best Presenter
• Innovative Idea of The Year
• Sponsorship
POKM @ 28
MAHB

30. Continuous Knowledge Retention in
MAHB
Retired
Employees
Brain Drain
Knowledge
Walk Away
To Retain Knowledge
One-stop repository
Use centre
Innovation idea
Reuse Staff Exchange program
Job rotation
Fertilisation Program

31. Moving forward
Beyond 2010 – KM implementation across
MAHB
transform MAHB as Knowledge-based
Organisation in Malaysia
Recognised at Most Admired Knowledge
Enterprise (MAKE)
secretariat for KM at national level
Preserve our journey in a journal
POKM @ 30
MAHB

32. THANK YOU
POKM @ 31
MAHB