This document announces an upcoming conference on airport operations to be held in Melbourne, Australia on September 6-7, 2011. It provides an agenda for the two-day event, which will feature presentations and panel discussions on topics related to airport management, development, and regulation. A pre-conference briefing day on regional airport asset management is also announced for September 5. The document encourages early registration and provides pricing details. Key speakers will discuss issues such as strategic airport planning, terminal design, passenger facilitation, revenue growth, and environmental management from international perspectives.

1. Image: Melbourne Airport 2011 - www.melbourneairport.com.au Announcing
SPECIAL AIRPORT OPERATORS
RATE AVAILABLE!
See back page for details.
KEY CONTRIBUTIONS FROM: PLUS
§ Mark Pearson, Deputy CEO Regulation, ACCC REGIONAL AIRPORT ASSET
§ Wendy Craik AM, Commissioner, Productivity Commission MANAGEMENT AND DEVELOPMENT
BRIEFING DAY
§ Mark Wolfe, Head of Aviation, Weston Williamson and Design
Leader (seconded) - Terminal 3 & Gatwick NT, BAA, UK 5 September 2011
§ Graeme Power-Hosking, Atkins - Design Director, King Novotel Melbourne on Collins
AbdulAziz International Airport Project, Saudi Arabia Get a thorough understanding of the various
issues needed to develop and realise the right
§ Simon Gandy, Executive General Manager, Melbourne Airport
strategic direction for your airport. Discussion
§ John McArdle, National Chairman, topics include:
Australian Airports Association § Setting a strategic direction for your airport
§ David Harvey, CIO, Virgin Blue
§ Master planning for flexibility
§ Stephen Tame, CIO, Jetstar Airways
§ Some common design misconceptions busted
§ Dr. Ray Wilson, CEO, Airport Link
§ Understanding your risk and exposure
§ Justin Giddings, CEO, Avalon Airport
§ Leveraging your opportunities
§ Mark Dal Pra, Executive Manager Operations, Jetstar Airways
S E CU R E O R D E R Researched and developed by:
REGISTER NOW
www.informa.com.au/airportoperations

2. Airport Operations 2011 | Prepa
Day One 1.45 INTERNATIONAL CASE STUDY
Dublin International Airport Terminal 2:
Tuesday 6th September 2011 Operational readiness and airport transfer –
An airline perspective
§ Operation 'Lift and Shift' - moving Aer Lingus'
8.30 Registration and welcome coffee
operations from T1 to T2
9.00 Speed Networking § Incorporating US Customs & Border Protection
Requirements
Get to know your peers right from the start in
this relaxed and informal speed networking § Managing the airline/airport authority relationship to
session. Bring your business cards! achieve a smooth, phased handover with minimal
operational risk
9.20 Opening remarks from the Chair § Airport infrastructure delivery and commissioning
Dr. Richard Wu, Senior Lecturer, § Incorporating airline systems and standard operating
Department of Aviation University of New South Wales procedures
§ Operational simulation and testing
OUTLOOK Dave Race, Principal Aviation Consultant,
9.30 Monitoring & regulating Australian airports REHBEIN Airport Consulting
§ Understanding the patterns of regulation that we Tony Middleton, Managing Director, Periploi Aviation
observe in practice
§ What level of services do airports need to provide? 2.30 CASE STUDY
Using advanced information technology to reduce
Mark Pearson, Deputy CEO Regulation, ACCC
costs whilst improving the passenger experience
10.05 Inquiry into the economic regulation of § Moving 100% of the check-in desk to customer
airport services self-service and SMS technology
§ Draft report findings and recommendations § Outlining the planning and implementation process
Wendy Craik AM, Commissioner, Stephen Tame, CIO, Jetstar Airways
Productivity Commission
3.05 Afternoon tea
10.40 Morning tea
3.25 AIRPORT & AIRLINE CIO PANEL DISCUSSION
11.00 Assessing the future of the Australian aviation The chances and challenges of introducing advanced
industry information technologies into airport operations
§ Is the regulatory environment changing? § How can IT be utilised as a means to control and drive
down the cost base?
• How can we move away from a “one-size-fits-all”
approach for aviation? § IT and the passenger experience
§ Will our airports be able to handle future growth? § Can airport emergency management be made
John McArdle, National Chairman, interoperable with external emergency agencies?
Australian Airports Association § Plan B: How can we be prepared when IT fails?
David Harvey, CIO, Virgin Blue
OPTIMISING TERMINAL OPERATIONS & PASSENGER Stephen Tame, CIO, Jetstar Airways
FACILITATION More panel speakers to be announced at
11.35 Delivering successful operations and growth www.informa.com.au/airportoperations
§ Realising growth at Melbourne Airport
§ International Terminal expansion program including new
ENVIRONMENTAL MANAGEMENT & AIRPORT
outbound baggage operations DEVELOPMENT
§ Runway maintenance overlay works 4.10 CASE STUDY
Simon Gandy, Executive General Manager, Developing and delivering the Brisbane Airport
Melbourne Airport Experience Centre
§ Enabling the community to understand the current and
12.10 INTERNATIONAL ADDRESS future operations of Brisbane Airport
Designing a terminal for the 21st century § Visualising aircraft noise patterns across Greater Brisbane
§ Redevelopment strategies to meet new industry § Assessing the success of the Experience Centre
challenges compared with more conventional forms of community
engagement
§ Providing passengers with a seamless experience
through the airport Maike van der Windt, Strategic Planning Manager,
Brisbane Airport Corporation
Mark Wolfe, Head of Aviation, Weston Williamson
and Design Leader (seconded) - Terminal 3 & Gatwick NT, Ruud Ummels, Senior Aviation Consultant, To70 Aviation
BAA, UK
4.55 Closing remarks from the Chair
12.45 Lunch 5.00 Close of day one
www.informa.com.au/airportoperations

3. aring Australia’s gateways for the future
Day Two 12.15 Lunch
Wednesday 7th September 2011 ENHANCING REVENUE & GROWTH
1.15 CASE STUDY
8.45 Welcome coffee and networking Planning and delivering an airport for Low Cost
Carriers
9.15 Opening remarks from the Chair § Catering for the growing number of passengers
Mark Streeting, Principal, Booz & Company seeking low cost airfares
§ Working with LCC’s during design and development
MANAGING EXISTING AND FUTURE AIRPORT § Avalon’s commitment to developing an international
INFRASTRUCTURE terminal
Justin Giddings, CEO, Avalon Airport
9.25 INTERNATIONAL CASE STUDY
Creating an almost imperceptible level of safety 1.50 An airlines perspective on growing regional
and security which extends into many aspects air traffic
of the multi modal journey to, through and § What prerequisites need to be met for airlines to
from the airport
add new destinations to their network?
§ The safety and security journey through the
§ Making the relationship work in the long-term
modern airport:
Mark Dal Pra, Executive Manager Operations,
• What are the challenges now and in the future?
Jetstar Airways
• How does the passenger experience align to
these requirements? 2.25 Afternoon tea
• What are the design and operational solutions?
Graeme Power-Hosking, Atkins - Design Director, 2.55 Working with retailers and brand managers to
King AbdulAziz International Airport Project, grow non-aeronautical income
Saudi Arabia § Creating airport spaces that catch the traveller’s
attention
10.00 A strategic perspective on car parking at
airports 3.30 INTERNATIONAL CASE STUDY
§ Utilising integrated parking solutions that go beyond Using technology to increase airport landside
traditional revenue control revenues
Larry Schneider, President, § Identification of technology-based systems used by
Parking Association of Australia US airports to automate the assessment and
collection of ground transportation trip fees among
10.35 Morning tea operators and drivers
§ How have these systems been implemented at US
11.05 CASE STUDY
airports?
Project update Brisbane Airport Link § How have US ground transportation operators and
§ The economic rationale for Airport Link – drivers responded to the introduction of these
Brisbane’s missing link systems?
§ The strong demand in Brisbane for road § Lessons learned from US airports implementing
infrastructure these systems
§ Approaching the urban transport customer K.L. (Dan) Wong, former Senior Transportation Planner,
§ How Airport Link will enhance and transform the San Francisco International Airport & PhD Student,
road network and passenger flow to the airport Queensland University of Technology
Dr. Ray Wilson, CEO, Airport Link
4.05 Closing remarks from the Chair
11.40 CASE STUDY
4.10 Close of conference
Improving passenger flow to and from
Sydney Airport
§ Providing a cheaper alternative to the expansion of
the M5 East Tollway
§ Utilising existing rail corridors between Dulwich Hill
and Botany Road
§ Minimising the cost of property acquisition
§ Outlining the impact of the extension on public
transport services in Sydney
Gavin Gatenby, Convenor, EcoTransit Sydney
Please visit the website for regular updates and changes to the program. Be kept in the loop with this
event via LinkedIn, Twitter, You Tube and our Blog. Full details at www.informa.com.au/airportoperations

4. MARK YOUR DIARY! WHY ATTEND
UPCOMING EVENTS AIRPORT
OPERATIONS 2011?
South Australian Transport
Infrastructure Summit Airport Operations 2011 is designed
21st June 2011 to address all aspects involved in
Hotel Intercontinental, Adelaide running regional and international
www.informa.com.au/satransport airports more cost-effectively and
efficiently. As a delegate you will
QLD Transport Infrastructure Summit examine what prerequisites need to
26th - 27th July 2011 be met in order to prepare your
Brisbane Marriott Hotel airport operation for future growth
and environmental demands.
www.informa.com.au/qldtranport
§ Join the debate and hear case
WA Transport Infrastructure Summit
studies from Australia, the United
3rd - 4th August - Novotel Langley, Perth Kingdom, the Republic of Ireland
www.informa.com.au/watransport and Saudi Arabia!
High Speed Rail 2011 § This conference is the only event
9th August 2011 - Hotel Realm, Canberra addressing operational challenges
www.informa.com.au/highspeedrail
and opportunities as well as taking
a closer look at current trends and
issues in airport development.
Urban Transport Planning
Summit 2011 § As a delegate at Airport Operations
23rd - 24th August 2011 2011 you will get a comprehensive
Rendezvous Hotel, Melbourne update on all issues relevant to
www.informa.com.au/urbantransport those at the forefront of airport
management and development.
NSW Transport Infrastructure Summit
§ Special airport operators rate
11th - 12th October 2011 available.
Sydney Harbour Mariott at Circular Quay See the back page for details!
www.informa.com.au/nswtransport
Sponsorship and exhibition opportunities
Our sponsorship and exhibition packages provide an unrivalled opportunity to profile
your company or brand, develop new business contacts and strengthening existing
business relationships. Available packages include:
§ Supporting sponsor
§ Networking drinks sponsor
§ Lunch sponsor
§ Satchel sponsor
§ Name badge/lanyard sponsor
§ Boutique trade exhibition
Book early to secure your spot at this excellent marketing platform!
For information on sponsorship and the boutique exhibition opportunities available at
this event, contact Sarah Cullen, Sponsorship Manager on (+61 3) 8842 2430 or
email sarah.cullen@informa.com.au
www.informa.com.au/airportoperations

5. Regional Airport Asset Management
and Development Briefing Day
Monday – 5th September 2011
Regional airports are of crucial social and economic importance for Australia’s regional, rural and remote communities. Yet,
operating, maintaining, safeguarding and developing existing aerodromes in a cost-effective and efficient manner, with limited
management resources, often poses a major challenge to local government operators. The Regional Airport Asset Management and
Development Briefing Day is designed specifically to give local government managers whose responsibilities include aspects of the
planning, design, operation or management of these vital community assets, a thorough understanding of the various issues
needed to develop and realise the right strategic direction for your essential infrastructure. As a participant of this unique forum
you will enjoy succinct presentations on a wide variety of topics with plenty of time for questions and group discussion.
8.30 Registration and welcome coffee 1.20 Understanding your risk and exposure
§ Is compliance enough?
9.00 Opening remarks from the Facilitator
§ Risks faced by airport operators and insuring for risks
Ben Hargreaves, National Manager - Aviation,
REHBEIN Airport Consulting
2.05 Safeguarding future airport operations
9.10 Setting a strategic direction for your airport § Off-airport planning issues – ensuring compatible
§ The importance of a defined role surrounding land uses
§ Communicating and buffering for aircraft noise
§ Opportunities identification and review
§ Obstacle limitation surfaces
9.45 Master planning for flexibility § Aircraft obstacle clearance requirements and
§ Forecasts versus scenarios approach surveys
§ Development staging § Instrument procedures and PANS-OPS protection
surfaces
10.30 Morning tea
2.55 Afternoon tea
10.50 To build or not to build?
§ Investment decision making 3.15 Leveraging your opportunities
§ Managing relationships with airlines
§ Understanding the true costs
§ Marketing strategies
§ Financial and economic benefits
§ Tenure arrangements
§ Aeronautical charging regimes
4.00 Airport management structures
11.35 Some common design misconceptions busted
§ Management frameworks
§ Runway lengths and aerodrome reference code
§ Advantages and risks
§ Passenger terminal space
§ Strategic implications 4.45 Questions and closing remarks
12.20 Lunch 5.00 Close of Briefing Day
The Briefing Day will feature especially invited guest speakers working with the facilitator in sharing the lessons of their experience.
Please visit the website www.informa.com.au/airportoperations for guest speaker announcements.
About your Briefing Day facilitator:
Ben Hargreaves is a professionally qualified civil engineer and airport planner with over 13 years experience. He has considerable
experience in the planning, design and management of regional airports. Ben has been involved in numerous airport planning and
development studies, in Europe, the Middle East and especially Australasia. During his early career in the UK he gained Masters
degrees in Engineering from Durham University and in Airport Planning and Management from Loughborough University. Since
joining REHBEIN Airport Consulting in September 2005, Ben has played a lead role in the development of comprehensive strategic
airport master plans for Wagga Wagga and Narrabri airports, a feasibility study into preferred ownership and management
structures for Mildura Airport and a National Airports Strategic Management Plan for 21 regional airports in Papua New Guinea,
amongst many other similar projects. He has previously presented on strategic issues facing regional airports at the Aviation
Business Asia Pacific Airport Development summits in 2008, 2009 and 2010. www.informa.com.au/airportdevelopment
www.informa.com.au/airportoperations

6. Airport Operations 2011
6 – 7 September 2011 | Novotel Melbourne on Collins
3 EASY WAYS TO REGISTER STAY CONNECTED
WEB www.informa.com.au/airportoperations LinkedIn Group www.informa.com.au/linkedin/airportaviation
Telephone (+61 2) 9080 4307 – Please quote the event code Twitter www.twitter.com/transportevents (#airportops11)
P11M32 and your unique VIP code with your booking.
Blog informaaustralia.wordpress.com
Email info@informa.com.au – Please quote the event code
P11M32 and your unique VIP code with your booking. YouTube www.youtube.com/informaoz
Network with leading professionals and learn from key case studies by registering yourself or your team today.
EARLY BIRD RATE STANDARD RATE
REGISTER EARLY & SAVE UP TO $300 Book & pay on or before 17/06/11 Book & pay from 18/06/11
PRICE GST TOTAL SAVE PRICE GST TOTAL
Two day conference $1,995.00 $199.50 $2,194.50 $300 $2,295.00 $229.50 $2,524.50
Two day conference + Regional Briefing Day $2,790.00 $279.00 $3,069.00 $300 $3,090.00 $309.00 $3,399.00
Briefing day only $995.00 $99.50 $1,094.50
AIRPORT OPERATORS RATE:
Two day conference $1,495.00 $149.50 $1,644.50 $300 $1,795.00 $179.50 $1,974.50
Two day conference + Regional Briefing Day $2,090.00 $209.00 $2,299.00 $300 $2,390.00 $239.00 $2,629.00
Briefing day only $695.00 $69.50 $764.50
“It's clear Sydney needs a Conference Venue
second airport sooner rather Novotel Melbourne on Collins
than later. Without action the
270 Collins Street, Melbourne, Victoria 3000
national economy will be
constrained with a negative Phone: 03 9667 5887
impact on growth and jobs.” www.novotelmelbourne.com.au
Use your QR Reader App on
your smartphone and scan
(The Hon. Anthony Albanese, Accommodation & Travel
this code to take you directly Minister for Transport and
Infrastructure, SMH 5 April 2011) For your convenience, please access this event via our website and
to the website
click on the ‘Venue, Accommodation and Travel’ tab or call the
Lido Group on 1800 817 339. Travel and accommodation fees are not
Registration Fees Include
included in the conference fees. We do not refund airfares or hotel
Entrance to the relevant conference package purchased plus refreshments, expenses if the event is cancelled.
lunch and online access to available presentations (five working days
post event). Please note: travel and accommodation is not included. Privacy Policy & Updating Your Details
Dress Code Please visit us online for our full privacy policy at
www.informa.com.au/privacy. Database amendments can be sent to
Smart casual wear is suggested along with a sweater or jacket in case
database@informa.com.au or by calling (+61 2) 9080 4307 asking for
the conference room is cool.
the database department.
Cancellation Policy & Substitutions
Payment Terms
Cancellations must be advised in writing at least 10 working days prior
to the event. An administration fee of $550 (inc 10% GST) will be Payment must be made prior to the event or admittance will not be
incurred for cancellations. A refund will not be given if a delegate fails permitted. A tax invoice and confirmation letter will be emailed to the
to attend or cancels within 10 working days prior to the event. Fully attendee upon completion of a valid registration. Payment may be
paid delegates unable to attend will be provided with on line access to made by EFT, cheque or credit card.
speaker presentations post event. Substitutions can be made at any Please reference the VIP Code and the Event Code below when
time before the event without penalty. Informa reserves the right to making your booking.
cancel, alter the content and/or speakers on any program. Paid
registration fees will be fully refunded for cancelled events. A.B.N. 66 086 268 313
S E CUR E O R D E R
REGISTER ONLINE via our secure server REGISTER NOW
www.informa.com.au/airportoperations
Announcing
VIP CODE
P11M32LI
Image: Melbourne Airport 2011 - www.melbourneairport.com.au
SPECIAL AIRPORT OPERATORS
RATE AVAILABLE!
See back page for details.
EVENT CODE KEY CONTRIBUTIONS FROM:
§ Mark Pearson, Deputy CEO Regulation, ACCC
PLUS
REGIONAL AIRPORT ASSET
MANAGEMENT AND DEVELOPMENT
§ Wendy Craik AM, Commissioner, Productivity Commission
BRIEFING DAY
§ Mark Wolfe, Head of Aviation, Weston Williamson and Design
Leader (seconded) - Terminal 3 & Gatwick NT, BAA, UK 5 September 2011
§ Graeme Power-Hosking, Atkins - Design Director, King Novotel Melbourne on Collins
AbdulAziz International Airport Project, Saudi Arabia Get a thorough understanding of the various
To see the most updated agenda, visit the website where § Simon Gandy, Executive General Manager, Melbourne Airport
§ John McArdle, National Chairman,
issues needed to develop and realise the right
strategic direction for your airport. Discussion
topics include:
P11M32
Australian Airports Association § Setting a strategic direction for your airport
§ David Harvey, CIO, Virgin Blue
you can also register online via our secure server at: § Stephen Tame, CIO, Jetstar Airways
§ Dr. Ray Wilson, CEO, Airport Link
§ Justin Giddings, CEO, Avalon Airport
§ Master planning for flexibility
§ Some common design misconceptions busted
§ Understanding your risk and exposure
www.informa.com.au/airportoperations
§ Leveraging your opportunities
§ Mark Dal Pra, Executive Manager Operations, Jetstar Airways
S E CUR E O R D E R Researched and developed by:
REGISTER NOW
www.informa.com.au/airportoperations