1. Maria Alvarado, CGSP
3052 Keats Rd.
Bartlett, TN 38134
(901)-591-6001
mlvarado@memphis.edu
EDUCATION
University of Memphis, Memphis, TN (Expected Graduation Date: December 2016)
International Business Major
 Minor in Spanish
 Minor in Hospitality and Resort Management
CERTIFICATIONS
 Certified Guest Service Professional (CGSP), May 2014
 ABC license
 CPR and AED certification
Language Skills: Fluent in Spanish
HOSPITALITY INDUSTRY EXPERIENCE
Genghis Grill Mongolian Stir-Fry, Cordova, TN
Server 2/14 -present
 Trained new servers and managers on guest service expectations, safety procedures, proper food
handling, and restaurant protocols.
 Monitored the main dining room to ensure quality guest service.
 Ranked top server every week for best upsells since the beginning of employment.
 Increased sales by 25% by assisting in promotional events from the Liberty Bowl to fitness
conventions.
 Assisted management by completing food orders and inventory; analyzed and recorded food costs for
the restaurant.
Bahama Breeze, Memphis, TN
Server/Hostess/Food Runner 2/12- 1/14
 Advised patrons on the details of a menu by describing ingredients and methods of preparation.
 Gained extensive knowledge with food plating, garnishes, and presentation.
 Recommended pairing wines with dishes for guests; was trained on using the correct terminology for
describing wines.
 Maintained a professional attitude in high-pressure situations.
VOLUNTEER EXPERIENCE
 Volunteer Memphis – proud member and contributor with leadership Memphis.
 “Hops into Spring” event benefiting St. Jude Children’s Research Hospital - helped organize a
Kemmons Wilson School of Hospitality and Resort Management’s fundraiser for 150 people.
 Memphis in May Volunteer - member of the Michael Ciaramitaro Hospitality Committee to ensure all
the behind the scenes of Memphis in May Poland 2015 go as planned from setting up trailers to
serving food to the artists and their stage crew.