The document discusses communication skills and the process of communication. It defines communication as sharing messages to convey information, express feelings, and follow social norms. There are different types of communication including interpersonal, group, and public communication. Effective communication requires active listening skills like receiving messages, interpreting their meaning, evaluating the content, and providing a response. The document also outlines the key elements in the communication process like the message, perception, channels, and feedback.

1. Communication and interpersonal skills, facilitation skills, self and mutual criticism