Instant messaging (IM) allows for real-time communication through computers and mobile devices by exchanging private or group messages similar to email. The first IM program was developed in 1987, and major platforms like AOL and MSN launched in the late 1990s. IM is popular among teens and college students, and is used for both personal and institutional communication like online library reference desks. Key features include text, video and file sharing, as well as presence awareness of when contacts are online.

1. INSTANT MESSAGING
Presented By :
Sana Riaz
Roll no:F1F12MCOM0185

2. DEFINITION
Instant messaging (IM) is a form of online communication that
allows real-time (or close to real-time) interaction through personal
computers or mobile computing devices. Users can exchange
messages privately, similar to email or join the group conversation,

3. HISTORY
o First real instant messaging program was developed in
1987.
o In 1996, Israeli Software firm named Mirabilis
launched ICQ,
o In 1997, AOL released AOL Instant Messenger
(AIM)
o By 1998, AOL has purchased Mirabilis.
o Appearance of new networks like Yahoo and MSN

4. WHO’S DOING IT?
1. Large and growing numbers of teens
2. today’s and tomorrow’s college students
3. colleges and universities are adding IM to campus functions
4. Some institutional libraries have set up online reference desks
with IM applications
How does it work?
 Log In with customer ID
 Able to send messages
 Basic formatting of text
 Addition of multimedia files
 Message is sent

5. STAGES FOR SUCCESSFULL INSTANT MESSAGING
PLANNING
• Are you
asking
something?
• Are you
responding
to someone
WTITING
• Informal with
friends
• formal in
business
COMPLETING
• Quickly scan
each message.
• Simply press
the send
button.

6. INSTANT MESSAGING FEATURES
 Sharing Web links
 Sharing videos
 Video chat
 Text chat
 Conference
 Mobile capabilities
 Sharing files
 Sharing images
 Chat history log
 Interoperability with other IM networks

7. HOW DOES IM DIFFER FROM EMAIL?
Fundamentally, the difference
between IM and email is the
notion of presence. This means
that users of the IM system are
aware that other users have
logged in and are willing to
accept messages. Unlike email,
IM content can only be sent to
users who are logged in to the
system and accepting messages.
If users are not logged in, others
do not have the ability to send
them messages.

8. DIFFERENT KINDS OF IM:
 IRC (Internet Relay Chat) is
granddaddy of IM—introduced in
1988
 AOL Instant Messenger (AIM) is,
by far, the most widely used IM
service
 Yahoo and MSN also offer
messaging services .
 Skype
 Facebook
 Google Talk is new player .

9. BENEFITS OF INSTANT MESSAGING:
 Connect Team Members
 Break Down Barriers
 Saving cost .
 Save travel time.
 Wide availability.
 Enhanced collaboration.
 Information archieving.
 Employee satisfaction.
 Rapid response.

10. THREATS AND SECURITY ISSUES
 Hijacking
 Denial of Service
 Identity theft
 Information leaks.
 Worms, viruses, etc.

11. LEGAL ISSUE:
The scandal had started when Pakistani-American
businessman Mansoor Ijaz claimed last year of having
received a message from Haqqani to deliver a
confidential memo to Admiral Mike Mullen, regarding a
possible military takeover.

12. INSTANT MESSAGING STATS:
 While texting:
 32% of 15-24 year olds
also watch TV
 18% also listen to music
 10% browse the internet
 6% also are reading
 70% of 15-24 year olds say
they could not live without
their mobile phone

14. TIPS FOR USING INSTANTMESSAGING FOR BUSINESS
 Keep your instant messages simple
 Organize your contact lists.
 Be aware of virus and security risks.
 Don’t Share personal data or information
 Don’t Allow excessive personal messaging at work.
 Don’t Confuse your contacts with a misleading
 Don’t use instant messaging to communicate confidential
or sensitive information user name.

15. CONCLUSION
Actually it is a unique tool of communication that affects
everyone differently depending upon the personality and
social nature.