Thitima Prayote is seeking a position as a Spa Manager with over 15 years of experience in spa and wellness facilities in Thailand, Laos, and the Maldives. She has experience in pre-opening set ups, re-branding, recruitment, training, marketing, sales, and operations. Her resume lists her work history at 14 different resorts and hotels in various spa management roles. She has a degree from Rajabhat Phuket University and skills in areas like marketing, training, customer service, and maintaining regulatory compliance.

1. :E-mail bewith_u007@hotmail.com :Phone +66 87 275 0099
:Address 101/117 Centrio Condominium, Wichit, Muang,
Phuket 83000
Proud Phuket 14 September 2015 — Present
Centara Seaview Resort Khao Lak 18 March 2014 — 14 July 2015
The Rock Hua Hin Beachfront Spa Resort,
Prachuabkirikhan
November 2013 — February 2014
Aleenta Resort & Spa, Phuket - Phang
Nga
October 2012 — January 2014
Maikhao Dream Villa Resort & Spa,
Phuket
November 2011 — October 2012
Cape Sienna Hotel & Villas January 2009 — November 2011
Angsana Spa at Dusit Laguna, Phuket November 2007 — January 2008
Angsana Spa at Sheraton Grande Luguna,
Phuket
January 2007 — November 2007
Angsana Spa at Angsana Resort & Spa
Ihuru, Maldives
November 2005 — November 2006
Thitima Prayote
Objectivitive
Seeking a position of Spa Manager.
Work experience
Spa Manager ( Pre-Opening Set Up )
Spa Manager ( Re- Branding )
Spa Manager ( Pre-Opening Set Up 4 months contract )
Assistant Spa Manager
Spa Therapist Supervisor ( In charged Spa Manager )
Spa Receptionist Supervisor ( Pre-Opening Set Up )
Spa Host
Spa Receptionist
Spa Therapist
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2. Maison Souvannaphoum Hotel laung
Prabang, Laos
February 2005 — May 2005
Angsana Spa at Allamanda Laguna,
Phuket
October 2004 — February 2005
SP Intercontinental Co.,Ltd , Phuket April 2004 — August 2004
Spa Therapist ( Pre-Opening Set Up )
Spa Therapist
Officer (Tour & Travel Agency)
Qualifications
Excellent guest service and problem solving skills essential. Consistently demonstrate a positive attitude during all
interactions with the guest. Available to work a variety of day/night and weekend shifts. Be able to work under pressure.
Job Summary
Main responsibilities
Submit all spa document to the Ministry of Public Health.
Submit all spa document for spa excise tax.
Create spa menu and training manual.
Create SOPs, PNPs to spa for all reach the same goal.
Recruitment new spa member.
Conduct training for the team members in accordance to the Annual Training Plan in order that employees have
the necessary skills to perform their duties.
Coordinated with Sales Team to join spa sales core with the travel agent in local office.
Push spa special treatment add on the hotel packages with breakdown price to up selling for our new arrival
guests.
Create spa package each quarter on the hotel website.
Create spa special deals with another website to generate spa revenue.
Create spa monthly promotion for in house guests and coordinate with graphic designer to prepare the spa
professional artwork with promotion detail to launch on the hotel TV channel.
Create the hotel membership card with coordinated with F&B each outlets for Thai Citizen to get a special
discount for all card holders.
Promote spa deals on the free website and social media to generate the spa revenue from the external guests.
Promote and present spa image all the time.
Control spa product and PR for all spa items.
Create spa promotion in the low season with considering the spa cost ( Fresh spa product recipe instead of spa
salon or instant product. )
Create new spa treatment with the special price for promote in the Thai Festive.
Coordinate with Wellness Manager and Chef to create spa wellness program that provide spa treatment, wellness
activities and well-being cuisine.
Support Hotel Activity for one a week ( Basic Thai Massage Lesson, How to prepare the spa body treatment, etc.
)
Respond e-mail for spa guest inquiries.
Selected the spa product that suitable to the spa outlet and selling prices that matching to each hotel.
Create the spa signature blended scents as the owner requested.
Create and present in the part of scents to use for the Front Desk, F&B and Rooms. ( Towel Cologne, Reed
Diffuser, Blended Essential Oil for Burner, Pillow Spray, Mosquitoes Spray, Shower gel, Shampoo, Conditioner
and Body Lotion )
Support spa operation and spa service as necessary.
Provide high quality customer services to Spa guests
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3. Environmental Science Program 1999 — 2003
Respond to guests inquires and concerns
Solve guests complaints and misunderstandings
Assist and collaborate with front desk staff in providing excellent services to guests
Communicate and collaborate with other departments within the spa
Handle and maintain equipment and tools in proper spa settings
Ensure maintenance within the spa & wellness area.
Maintain spa premises neat and a good working environment
To conduct training of the spa guest consultation process and create some spa massage/treatment with training
to spa therapists.
Handling all the reports/ financial report/ spa commission report/ P&L
Establish and maintain good relationships with spa staff and guests
Ensure client's safety, comfort and well-being
Treatment room and spa equipment check list to maintain all the time.
Ensure compliance with local and federal health and safety policies, standards and regulations
Record and monitor all sales, costs,profits within the spa.
Maintain all spa equipment.
Education
Rajabhat Phuket University
Skills and Specifications
Experience in the spa marketing on the website and social media.
Pre-opening set up new spa in the new hotel.
Good coordinated with sales team to generate spa revenue for hotel packages.
Good relationship with the team with non staff turn over. ( Only staff get the new chance to work aboard )
Friendly and pleasing personality
Excellent time management, communication and organizational skills
Excellent customer service ethics
Understands requirements of customers patiently to offer right services
Interests
Love to eat, watching movies and set up the room to make a wonderful atmosphere.
References
Mr. Wayne Duberly General Manager at Centara Karon , Thailand
Mobile +66 80785 1164
Mr. Yothin Uthaphu Resort Manager at OUTRIGGER KONOTTA MALDIVES RESORT
Tel. +960 684 7770 MOBILE +960 730 6550
e-mail :yothin.uthaphu@outrigger.mv
Mr. Somnuek Sai Raya HR Director at Patong Grand Mercure Phuket, Thailand
Tel. +66 089 8741398
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4. e-mail : cha_hr@hotmail.com
Mrs. Nunthara Chaipradit Group Training Manager at Aleenta Resort & Spa Phang Nga, Thailand
Tel. + 66 081 8911972
e-mail : nunthara@hotmail.com
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