1. Mohit Chandra
hittsindia@gmail.com
Work Experience
 Over 20 years’ experience in Hotel ,Travel Industry and academic sector & Research with proficiency in
handling all aspects of Hotel operations.
 Presently working with Amity University Lucknow, School of Hospitality in the capacity of Director
 Have a vast experience in the Hotel and travel operations.
 Instrumental in handling Inbound and Outbound Tours. ( International & Domestic)
 Handled a number of clients such as Cox & Kings, Thomas Cook, Aberkrombie & Kent, Kuoni Travels etc,
Executives of the MNC’s, leading Travel Agents, Travel writers, Media Executives and VIP Guests.
 Possess working knowledge of the Galileo and CRS Amadeus.
 Excellent Relationship Management, Analytical & Communication Skills.
 Tourist transport fleet management and operations.
 Destination Management
 Operational experience of Tally accounting system
 Management of Academic Institution
 Multi tasking management
 Placement & Training coordination for hotels
Areas of Exposure
Operations
 Handling tasks such as domestic & international reservations, ticketing, constructing fares for corporate &
individual clients.
 Coordinating with tour operators for obtaining latest information on new schemes/travel programmes.
 Liaising with regulatory authorities for procuring Visa & Forex for clients.
 Ensuring timely receipt of money from the clients.
 Monitoring guest satisfaction Index
Client Servicing
 Assisting clients in determining their itineraries & travel plans, offering them the most competitive travel
solutions.
 Interact with guests to troubleshoot on complaints & ensure customer satisfaction by achieving delivery
service norms.
 Ensuring customer satisfaction by achieving delivery & service quality norms, building credibility and gaining
market share in the territory.
Sales & Marketing/Business Development
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2.  Implementing business strategies for accomplishment of pre-set targets.
 Carrying out market study for analyzing the existing market conditions, competitors’ strategies, and
customer preferences.
 Involved in carrying out promotional activities related to Holiday Travel packages.
 Ensuring provision of value added services to customers for enhancing their satisfaction levels.
Organizational Experience
July,2011 – Till date Amity University,Lucknow, Director Amity School of
Hospitality,
Amity is Ranked amongst India’s leading Private Univesity with campuses spread all over the world
NAAC A Accredited University
 Responsible for overall General administration of the Institute.
 Responsible for deployment and training of Manpower, Placement & Training
 Responsible for maintenance of specified academic standards in the organization as per Amizone
 Responsible for upliftment of Academic Standards and morale of the employees & Students
 Maintaining a close liaison between the institute and the University authorities
 Overall administration coordination
 Updation of food production, house keeping, F&B service & Front office Labs
 Motivation of Students
 Taking Facility Planning classes
 Managing the University Guest House
 NAAC A accredition & BSI Audit management
 Member board of Studies
 Member Area advisory committee
 Member moderation board
 Monitoring university MICE & delegacies including in house hotel.
Jan, 2010 -Till Jul’2011 BBD University formerly BBDNITM, Lucknow Director/Dean,
Department of Hotel Management
Institute Profile:
An AICTE approved institute affiliated to U.P. Technical University , offering courses like MBA, BBA,
MCA, BCA, B.Pharma, M.Pharma, programs.
 Responsible for overall General administration of the Institute.
 Responsible for deployment and training of Manpower.
 Responsible for maintenance of specified academic standards in the organization.
 Responsible for upliftment of Academic Standards and morale of the employees.
 Maintaining a close liaison between the institute and the University authorities
 Constituting the Board of Studies and Academic council for BBD University
Aug’03- Jan, 2010 BBDNITM, Lucknow Associate Professor
 Take lectures and practicals in front office and business communication& Facility planning
 Looking after the placements/training of the candidates.
 Working as a class coordinator
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3. Apr’97-9th
Aug’03 Travel Bureau, Lucknow Branch Manager
One of the Largest Inbound Tour Operator, in Northern India having about dozen offices in India
 Handling Inbound Foreign tourist traffic of Agents viz. Cox & Kings, Thomas Cook, Aberkrombie & Kent,
Kuoni Travels etc, Executives of the MNC’s, leading Travel Agents, Travel writers, Media Executives and VIP
Guests,
 Liasioning with different Govt. Departments of various Ministries of Govt. of India and State Governments,
members of Travel Trade, Public Undertakings
 Facilitating major International MICE (Conferences) & assistance at airports, Railways etc.
Achievements:
 Contributed in establishing the company in the famous Tourist Guide book Lonely planet
 Instrumental in Handling Air Charters
 Developed Special optional packages for foreign to occupy them in leisure time.
Developed the package a Evening with the Nawab for foreigners which is quite popular
Jun'03-Jul'03 Travel Corporation of India Trainee
TCI is one of the largest Indian Travel companies having around 36 offices in India and abroad
Achievement:
 Adept at International Outbound tours.
 Learned successful application of CRS Amadeus
Aug’96-Mar’97 Hotel Amar, Agra Resident Manager
A leading 03 star Hotel in Agra
Handled Strategic Management & operations, Planning and control.
Achievements
 Organized the first International Petha Festival.
 Contributed towards enhancing market share.
Apr’96-Jul’96 Clarks Shiraz, Agra Sales Executive
A five star hotel in Agra and a Unit of Clarks Chain of Hotels
Handed the sales operations, coordinated with companies etc for business generation.
Achievements:
 Handled Pharmaceutical accounts for conferences.
Oct’95-Mar’96 Savoy Hotel, Agra General Manager
A unit of SR Group of Companies having diversified Group in Casting, generator and Security/shares operations
Handled the overall Hotel Operations & Management of the Hotel from Project stage to successful launching and
operations.
Achievements:
 Aggressive Marketing of Corporate in Agra and Travel Agents in Delhi in product launching
 Organised promotional activities including advertising and publicity programs
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4.  Instrumental in providing best services to the clients including verifying the quality of food and
beverage services; overseeing special events, etc.
 Enhanced quality by studying, evaluating, and re-designing processes; implementing changes.
 Enhanced knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations.
 Enhanced hotel's reputation by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments.
Jul’94-Sep’95 HITTS, Lucknow Consultant
Hospitality Industry Travel & Tourism Services, a Tourism Consultancy firm.
Achievements:
 Successfully learned Hotel project planning, approval, implementation and Classification procedures.
Mar’94-Jun’94 Clarks Avadh, Lucknow Trainee
A 5 star Hotel and a part of Clarks Group of Hotels
Achievements:
 Instrumental in accommodation operations, Hotel Reservations and Front desk operations.
May’93-Oct’93 Welcomgroup Mughal Sheraton, Agra Trainee
A 5 star deluxe Hotel and a unit of ITC hotels Ltd.
Achievements:
 Working knowledge of operations in Major departments Front office, House Keeping, Food & Beverage
operations besides training in F&B production.
Other Distinctions
 Conducted Survey of Statistics of Hotels in Agra & Gwalior region on behalf of Govt. Of India, Ministry of
Tourism & Civil Aviation
 Operational Experience of Hotel Laws and Establishment of Units
 Represented Indian Association of Tour Operators IATO in Hotel & Restaurant Approval & Classification
Committee, HRACC for Hotel Classification (Govt. of India)
 Guest Faculty at Babu Banarsi Das Institute, Dept. of Hotel Management-Front office Management
 Selected subject expert by National Council for JEE, of Hotel Management , Govt. of India.
 Worked as festival Coordinator for the International Kite Festival’2000 at Lucknow
 Founder Secretary Tourism Forum of Lucknow (TFL)
 Counselor at IGNOU for Masters of Tourism Administration (MTA)
Publications
 Articles and features on wild life, Travel Trade & Tourism Industry, Public Grievances etc. Published in
several National Dailies and Magazines including Express Hotelier & caterer (Indian Express)
 Research Project On Plague 1994-Its repercussions on Tourism and allied Industries
 Research Project on Marketing of destination Lucknow
Academic Credentials
 Amadeus CRS Travel Corporation of India, Agra in 2003.
 Phd research in Comfort Management in Hospitality & Tourism Industry
 MBA from IGNOU in 2000
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5.  Diploma in Hotel Management from IHM National Council of Hotel Mgt, Pusa in 1995 (3 years).
 B.A. from Lucknow University in 1994.
 Computer Training from NIIT in 1991
FDP
By Amity Institute of Behavioural & Allied Sciences on Positive parenting at Amity University lucknow on
21/02/14
Conferences & Research paper
Cricket is Religion & Religion is Tourism, International org by SLITHM, Colombo & ITC at Colombo,
Srilanka
Bridging Hospitality, Tourism & Academics presented at International Conference of ITC at Lucknow
University
Healthy diet for Tourists presented at a National Conference
Silk Route to MICE Via E Network, ITC Conference, Tashkent, Uzbekistan 2012.
Teachers in the Digital Age:Issues & Challenges, Amity Institute
Of Education, Amity University, Lucknow,2013
Marketing of Destination Himachal Pradesh In Mountain & Tourism Management organized by
Department of Tourism Administration , Aurangabad University 2014
International conference paper presented on Relationship of Customer Satisfaction &
Sustainability in Hospitality Industry Feb 14’2014 organized by Amity Business school
National conference on Marketing of North East National conference at Imphal April06’2014
International conference on Role Of English Language In Global Economy,24-25 May’2014 organized
By Amity university in Partnership with Regional English Language office, US Embassy
International conference on Youth & Gender, Role of youth & women empowerment in Hospitality
Organized Amity Institute of Behaviour and Allied Sciences on 12-13 August 2014
National Seminar on Importance of Industry readiness in Hospitality school for young hoteliers.
Organized by Dr. Babasaheb Ambedkar Marathwada University, Aurangabad on 09 & 10 Jan’2015
National Seminar on Emerging Trends Inn Fashion and Visual Arts, Smart Hotelier organized by Amity
School of Fashion & Fine Arts 26 March 2015.
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6. Workshop:
On communicative English: A vital link in the chain connecting education and employment
May 24-25, 2014 in association with AIENET (All India Network of English Teachers)
Emerging Trends In Fashion & Visual Art: Smart hotelier March 26,2015 organized by Amity School
Of Fashion Technology
Books: Chaptered Tourism for Development ISBN: 978-93-81212-18-9
International Journals
The role of Print & Electronic Media in the promotion of tourism" Amity Media & Journalism Review
(ISSN no. 2319-5126).
Comfort management in Hospitality industry Steward Business Journal ISSN 23209399
Comfort management in Tourism Industry Steward Business journal ISSN 23209399
Mobile & E-Applications in Hospitality & Tourism Amity Media Journalism Review Vol.4 No.1 June 2015
ISSN 2319-5126
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7. EDITORIAL BOARD:
Honorary Member Advisory Board (AJRTAH),Amity Journal of Resesrch In Tourism ,Avaiation and
Hospitality, International Online Journal.
Professional Membership: HRACC,FHRAI,HRANI,ITC,IHC,IT&HC
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PROFESSIONALS EVENTS ORGANIZED
S.NO
.
DATE, TIME &
DURATION
EVENT NAME
NAME OF RESOURCE PERSON/GUEST/
CELEBRITY ETC, ALONG WITH
DESIGNATION, PLACE OF WORK AND
ALL RELATED DETAILS
1 31st Jan,14 Food Craft & Carving Exhibition
Mrs. Neelam Kumari
HOD Nutrition Science Deptt, IT College, Lucknow
2 25th Feb,14 Chocolate & Sugar Art
Chef Sanjeeb Ghatak, Executive Chef,
Best Western Levana, Lucknow
3 4th March.14 La Chamber Fragrame
Mr. Prateek, General Manager
Hotel Comfort Inn, Lucknow
4
6th August,
2014
Workshop & Guest Lecture on
‘Plate Presentation and Garnishing’
Chef Kapil Kumar, sous Chef, Vivanta by Taj,
Lucknow
5 22nd Sept, 2014
SEMINAR ON "HOSPITALITY & CUSTOMER
SERVICE IN AVIATION INDUSTRY: ISSUES
AND CHALENGES”
Col. Sumant Bhatia, Managing Director Colonels
Worldwide, Noida
Mr. Avinash Mishra, Dy. Director, U.P. Tourism.
Mr. Suresh Chandra Hota, Director Airport Authority
of India (AAI), Lucknow
Prof. Rajendra Prasad - Jt. Director U.P. Tourism
(Retd.)
Ms. Vanita Yadav- Sr. Training Coordinator, Frank
Finn Institute, Lucknow
Ms. Mantasha Haidari - Training Coordinator, Frank
Finn Institute, Lucknow
Mr. M. C. Dixit - General Manager, M P Tourism
Prof. Tarun Bansal -IHM, Lucknow
Prof. Nitish Kumar - Lucknow University
Ms. Resham - Manager HR, Vivanta by Taj,
Lucknow
Prof. Anupama Srivastava - Institute of Tourism
Studies, Lucknow University.
6 30th Jan,15 Workshop on Mocktail Presentation Mr. Avinash Singh, IHM
7 4th Feb,15
Amiphoria - 15
Serviette Biz
Mr. Gaurav Singh, Manager HR Sarovar Portico
Lucknow
Mr. Sanjay Kumar Tiwari, F&B Manager Sarovar
Portico Lucknow
8 5th Feb,15
Entremet 'The Sweet
Tooth'
Master Chef Pankaj Bhadauria, Master Chef India
Chef Nagendra, Executive Chef Vivanta by Taj.
9 6th Feb,15 Eye for Detail
Mr. Anand Mukherjee, GM Hotel Lineage
Mr. Jagdish, Manager Housekeeping

8. Personal Details
Date of Birth : 1st
Nov’1972
Address : A-2/86 Vishal Khand, Gomti Nagar, Lucknow -226010
Ph: 0091+522+9335912886
Mobile: ++9839013886, 9335912886
Passport No. J7649254 vaild till 12/05/2021
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