Rafsan Halai's curriculum vitae provides information about his career objective, qualifications, experiences, and personal details. He has diplomas in crewmember training and hospitality from Universal Airhostess Academy. His experiences include 3 months as a travel agent and 1 year as an airport representative at Crowne Plaza Ahmedabad, where his responsibilities involved greeting guests, assisting with baggage, and providing hotel information. He is currently seeking a competitive position where he can apply his learning and soft skills to provide high customer service.

1. CURRICULUM VITAE
Rafsan Halai
Add: Jin Plot
Near Mulkta Dairy ,
Kodinar Dist. Gir Somnath-362720
Mobile No. +91 9998317496 ; +91 9033246978
Email Id :rafsanhalai@outlook.com
CAREER OBJECTIVE
To work fora competitive companywhereIcouldapplymylearning’sandsoftskills soastoprovide
highcustomerservice.
ACADEMIC QUALIFICATION
10th
PassedfromCBSE Board inthe year 2011.
12th
PassedfromCBSE Board inthe year 2013.
PROFFESSIONAL QUALIFICATION
Diplomacourse of Crewmember(flightSteward/flightattendant) withIATA(International Air
Transport Association),HospitalityandTours& TravelsfromUniversal AirhostessAcademy,
Ahmedabad,Gujaratinthe year2014.
EXPERIENCE
1.) 3 monthsinTravelleize service asTravel agent from25th
June 2014 to30th
Sept.2014.
Key Responsibilities:
 Planning.
 Dealingwithcustomerqueriesandcomplaints.
 Providingadvice toclients aboutpassport.
 Promotingandmarketing the business.
 Sendingoutticketstoclients.
 Keepingclientsuptodate withany changes.
 Collectingandprocessingpayments.

2. 2.) 01 yearin Hotel Crowne plazaAhmedabadas anAirport Repesentative from2nd
Feb.2015 to
1st
Feb.2016.
Key Responsibilities:
 To meetand greetguestat the airport.
 Assistguestincollectingthe baggage andescortthemtohotel car.
 To check flightsarrival andco-ordinate withthe driversinthe use of hotel car.
 To handle the guestarrival withpick-uprequestandarrange the transportation.
 To provide all hotel facilitiesinformationtothe guestandassistthemto the car.
 To informthe Duty manageror the Concierge whenVIPontheirwaytohotel.
 Maintaina good relationwithairline personnel oranairline stationmanager.
COMPUTER LITERACY
Basic M.S office, SQL(Structure QueryLanguage)
CURRENT ADDRESS
SF-1 AminApartment,Opp.Sangam Cinema,Nr.GulliwalaMasjid,Sarkhej Road,Ahmedabad-382210
PERSONAL PROFILE
Father’sName Mr. Razak Halai
Date of Birth 30/Mar/1994
Sex Male
Marital Status Unmarried
Height 170 cm
Wight 78 kg
LanguagesKnown English,Hindi,Gujarati
Nationality Indian
Hobbies CreatingNew Ideas&RidingCycle.
PASSPORT DETAILS
PassportNo. L8021064
Surname HALAI
GivenName RAFSAN RAZAKBHAI
Nationality INDIAN
ExpiryDate 21/03/2024