India's Leading Hotel Management Institutes of the Year, 2024 (3).pdf

H
Sector
Hosp al y
otel Management Institutes are
Hspecialized academic institutions that
provide students with comprehensive
training and education in various aspects of the
hospitality industry. These institutes offer hands-
on experience in different hotel management
areas, such as event coordination, customer
service, and hotel operations. Through thorough
instruction and practical training, students
acquire valuable skills that prepare them for
careers in hotels, resorts, and related fields.
The curriculum includes housekeeping,
leadership, and food and beverage management
courses, among others, to ensure that graduates
are well-prepared for various roles in the fast-
paced and dynamic hospitality industry. With a
focus on real-world experience, Hotel
Management Institutes provide students with the
tools they need to succeed in the exciting and
rewarding hospitality industry.
Crafting
Innovation
in the Indian

In our latest edition, "India's Leading Hotel
Management Institutes of the Year -2024," The
Knowledge Review has brought the story of Leading Hotel
Management Institutes of India, which fosters student-
centric education in this unique field of hotel management,
to the fore.
These institutions provide students with advanced courses,
state-of-the-art infrastructure, and hands-on training that
aligns with the latest industry trends. As the demand for
highly skilled professionals in the hospitality sector
continues to grow, these institutions stand out for their
unwavering commitment to producing graduates with the
knowledge and skills required to thrive in this ever-
changing and dynamic field.
We hope that this edition not only recognizes the
exemplary efforts of the institute but also serves as a
source of inspiration for aspiring students and parents.
India's hotel management programs are crucial to
producing competent workers capable of fulfilling the
changing needs of the hospitality sector.
It thoroughly understands operations, administration, and
customer service, guaranteeing a well-prepared staff to
provide outstanding guest experiences. Fostering
excellence, raising service standards, and supporting the
nation's booming tourism industry all depend heavily on
this training.
Have an engaging read!
- Ananya Mishra
Ananya Mishra
Ed or s
Note
‘

08
C O V E R
S T O R Y
Dr. M.G.R
Educational and Research Institute
(Deemed to be University)
Faculty of Hotel Management
& Culinary Arts
Resource Centre for Inimitable
Higher-Level Learning

18 D Y Patil (Deemed to be University)
School of Hospitality & Tourism Studies
Cra ing Transformation of the Indian Education Ecosystem
26 Medhavi Skills University
Promoting Competency-embedded Higher Education
P R O F I L E S
36 SRM Institute of Hotel Management
Nurturing Empathetic Hospitality Professionals
22
From Ancient Flames
to Culinary Innovation
32 Harmony and Key Performance
A R T I C L E S
Unveiling the Historical Progression
Leading to Modern Cookery
An In-Depth Exploration of H/K's Integral
Role in the Hospitality Industry

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Grace Makasare

D Y Patil (Deemed to be
University) School of
Hospitality & Tourism
Studies
D Y Patil (Deemed to be University) School of
Hospitality & Tourism Studies is imparting and
developing students with quality, value-based, and
future skill-oriented programs designed by
academicians and professionals.
BNG Hotel
Management
Brief
Name of the Institute
BNG Hotel Management strives to provide need-
established ofﬁcial training to many young and
aspiring hoteliers in a simulated atmosphere close
to their existence.
https://bngkolkata.com/
URL
Medhavi
Skills University
Medhavi Skills University is committed to catering to
the needs of the hour to prepare the youth to tackle
the agility and volatility of the future workspace.
Dr. M.G.R Educational and
Research Institute (Deemed
to be University) Faculty of
Hotel Management &
Culinary Arts
With a focus on the all-round development of the
students, Dr. M.G.R Educational and Research
Institute (Deemed to be University) Faculty of Hotel
Management & Culinary Arts tailors a unique
learning path for each student based on their
interests and talents.
https://www.msu.edu.in/
https://www.drmgrdu.ac.in/
hmct/hotel-management-and-
catering-technology.php
SRM Institute of
Hotel Management
SRM Institute of Hotel Management is the paragon
among producing the most industry-ready hospitality
leaders disrupting the ﬁeld for a brighter future.
https://srmihm.info/
Hotel
Management
India's
Leading
Institutes
of the Year -2024

Dr. M.G.R
Educational and Research Institute
(Deemed to be University)
Faculty of Hotel Management
& Culinary Arts
We aim to impart
technological competence
and inculcate dignity,
discipline, and
humaneness in all our
students.
Cover
Story
Resource Centre for Inimitable
Higher-Level Learning

he Indian tourism and
Thospitality industry has
emerged as one of the critical
drivers of growth in India's services
sector. With the phenomenally
increasing prospects for travel and
tourism in India, the industry is
constantly growing at a higher
trajectory year after year.
The industry expects to employ skilled
incumbents as staff members of
different departments in 5-star hotels.
Imparting skills with education is
possible only if the institutions have
the right kind of environment,
infrastructure, facilities, and motivated
staff who can educate the students to
meet the needs of the industry. Dr.
M.G.R Educational and Research
Institute, Maduravoyal, Chennai, as a
Deemed to be University is making
successful strides in completing 30-
plus years of offering higher education
in multi-faculty areas of education. Dr.
M.G.R Hotel Management and
Culinary Arts has firmly focused on
preparing the students to have strong
skills with the knowledge supporting
the needs catering to today's education
world.
Dr. M.G.R Hotel Management and
Culinary Arts (Dr. M.G.R Educational
and Research Institute, Deemed to be
University) has enabled the students to
acquire vital skills with the knowledge
supporting the needs of the industry.
Its faculty members are periodically
encouraged to participate in the
comprehensive programs to keep up
with the latest developments in the
industry. Industry experts are invited
to conduct workshops, lecture sessions,
and product presentations so that
faculty members can catch up with
industry developments.
To ensure the real difference in the job
functions, faculty members are
periodically exposed to soft skills,
communication skills, and other
personality development courses.
Proud Presence of Renowned Chefs
Culinary Arts of Dr. M.G.R
Educational & Research Institute
(Deemed University) has the proud
presence of internationally renowned
Chefs in the capacity of Senior
Professors that include Chef Manjit
Singh Gill, Executive Head – Culinary
Programs; Chef Sudhir Sibal,
Executive Head – Hospitality; Chef V.
Vijaya Baskaran, Executive Head
–Culinary & Bakery Research and
Chef Ramesh Javvaji, Executive
Head-Culinary Competitions. The
FOUR high-end Chef members enable
students to attain a high level of
professional practice, both in theory
and practical learning.
Culinary Arts is one of the most
happening places in Dr. M.G.R

Educational and Research Institute,
Deemed to be University, and aspires
to become the preferred destination for
students desirous of their Graduation in
Hotel Management and Catering
Technology and Culinary Arts.
Enhancing Active Participation
The University, as an institutional
group, owns Star Hotels in Chennai,
Vellore, and Kodaikanal, where the
students are trained for on-the-job
skills. The institution is a member of
the Indian Federation of Culinary
Associations, a Nodal body
representing the chefs in India at the
national level, and hence, the students
get the opportunity to participate
actively in international conferences,
food festivals, etc. Immense learning
opportunities become available for
students to participate in regional,
national, and international events.
Dr. M.G.R Hotel Management &
Culinary Arts has the pride of having
the Certification as a "WORLDCHEFS
Recognized School," a matter of great
value since the recognition calls for
stringent measures under the 10
Criteria of Quality features defined by
the World Body of Chefs.
Nurturing Job Creators
The curriculum and syllabus at Dr.
M.G.R Hotel Management and
Culinary Arts are designed to ensure
that theoretical knowledge can be
applied practically, hence developing
highly knowledgeable and fully skilled
students. Pedagogical techniques and
ICT tools, such as students' seminars,
group discussions, PPTs, etc., are used
to deliver required knowledge and skill
levels that give students the confidence
to learn, analyze, apply, and be
creative.
A considerable emphasis is given to
communication and soft skills, making
the students competent and confident.
The courses at the institute, such as
B.Sc. and M.Sc. Hotel Management
and Catering Technology, B.A
Culinary Arts Certification, Diploma,
Post-grad in Pastry Arts, and others
cater to the needs of various
departments. National Assessment and
Accreditation Council (NAAC), an
autonomous body under the UGC,
accredited the Courses of the
University with an "A+" Grade (3.48
out of 4) rating.
To summarize, the courses have
everything that makes every student
employable, says Prof. & Chef M.
Prabu, Joint Registrar H&S, Dr. M.G.R
Educational & Research Institute
(Deemed University).
At Dr. M.G.R Educational and
Research Institute, students are
exposed to yearly and periodically held
co-curricular and extra-curricular
activities – such as sports and cultural
programs, conferences, competitions,
and other events apart from their
regular studies. The department and
institution have a solid industry
connection, facilitating students to
undergo an internship of 154 days in
the second year.
They are trained as interns in five-star
and other high-end hotels to get
thorough practical knowledge and
experience. The experience gained
assists the students in acquiring solid
practical skills and makes them
competent and confident for
placements, which sometimes leads to
an extension of pre-placement offers
well before graduation.
Ensuring Professional Growth
Students of the institution are well
recognized, and all the students of the
department get their internship
invitations from highly reputed Star
hotels and do well to grow there
professionally. The institution also
provides scholarships to deserving
students, including individuals who
come from poor socio-economic
backgrounds and encourages
scholarships to outstanding performers.
The students have achieved numerous
national/international milestones.
Our mission is to make
the institution a resource
centre for inimitable
higher-level teaching and
learning processes.

Students of the Department of
Culinary Arts of the Institution won
the following awards in the South
Indian Chefs Association (SICA)
Culinary competition conducted in
the month of September 2023, where
International Chefs representing
WorldChefs participated.
Ÿ Gold Medal: 4
Ÿ Silver Medal: 4
The curriculum and syllabus at Dr.
M.G.R Hotel Management &
Culinary Arts, as a part of the
Deemed to be University, are
designed to ensure that the
theoretical knowledge is applied
practically to help the students gain
on-the-job skills.
Our objective is to
develop not just chefs –
but chefs who stand out in
the chef fraternity with
their knowledge, skills, and
masterful disposition with
a style of their own.

Fostering a Real-world Hospitality
Environment
What sets this institute apart are its
distinctive features, each carefully
crafted to provide a holistic and
enriching learning experience. At the
heart of the institute's offerings are its
own Star hotels, seamlessly integrated
into the educational framework. These
hotels serve as living laboratories,
allowing students to immerse
themselves in a real-world hospitality
environment, honing their skills in a
setting that mirrors the industry's
demands.
Creating a Dynamic Learning
Atmosphere
The commitment to practical education
extends to the Excellent Lab Facilities,
where students have access to state-of-
the-art resources. Here, theory
transforms into hands-on experience,
fostering a dynamic learning
atmosphere that prepares individuals for
the challenges of the professional world.
Understanding the importance of a
global perspective, the institute proudly
supports abroad internships on student
request. This initiative not only
broadens horizons but also underscores
a dedication to providing diverse
opportunities for personal and
professional growth.
The institute has a strong industry
connection. It's committed to staying
attuned to the pulse of the ever-evolving
hospitality sector. Collaborations, such
as the Memorandum of Understanding
with Marriott Group Hotels and
Resorts, particularly "The Westin," open
doors to exclusive experiences and
insights, enriching the academic
journey.
A well-facilitated campus, meticulously
designed infrastructure, and cutting-
edge labs create an environment
conducive to peaceful learning. The
focus on contemporary and futuristic
knowledge, embedded in the curriculum
and syllabus, ensures that students are
equipped with skills that are not just
relevant today but also future-proof.
Within the confines of the institution,
effective classroom learning becomes a
dynamic exchange facilitated by
educators passionate about nurturing
the next generation of culinary and
hospitality professionals. Renowned
Chefs of National and International
repute enhance the learning experience
through Guest Lectures, sharing
invaluable insights from their rich and
diverse experiences.
Embracing technology, the institute
pioneers e-learning and webinars,
providing a flexible and accessible
avenue for knowledge dissemination.
Recognizing the value of Massive Open
Online Courses (MOOCs), the
institution grants credits,
acknowledging the importance of a
well-rounded education that extends
beyond traditional boundaries.
The institute's commitment to
practicality takes a unique form through
intense industry experience within the
Star hotels of its own group. This
immersive approach allows students to
apply theoretical knowledge in a real-
world context, preparing them for the
rigors of the industry.

Industry relevance is further emphasized
through visits to top-notch production units,
offering a firsthand understanding of the
intricacies of Culinary and Pastry arts.
Internships tailored to industry needs ensure
that students graduate with not just academic
qualifications but with hands-on expertise that
employers value.
In every aspect of its operations, the institute
maintains a prime focus on sustainable features.
This reflects a conscious effort to instil
environmental responsibility in its students,
creating a generation of hospitality
professionals attuned to the importance of
sustainable practices.
Standing Out in the Chef's Fraternity
Dr. M.G.R Educational and Research Institute

gained its Deemed-to-be-University
status in 2003 and has grown
exponentially since then. Dr. M.G.R
Hotel Management & Culinary Arts,
being a part of the Deemed University,
has a clear road map that makes the
institution not only popular in the
industry but also provides the best
knowledge and skills to students
studying in the department. A continual
improvement effort and necessary steps
are taken to achieve positive
transformations.
In the future, courses in Advanced
Culinary, Gastronomy, and novel
programs in Bakery and Pastry will
become part of the courses. The
mission of the University is to make
the institution a Resource Centre for
inimitable Higher-Level Teaching and
Learning processes in Engineering,
Dental Surgery, Medicine, Allied
Health Sciences, Humanities and
Sciences, Architecture, and
Management and Education apart from
the Hotel Management & Culinary
Arts. The University aims to impart
technological competence and
inculcate dignity, discipline, and
humaneness in all its students.
The objective of the Department of
Culinary Arts is to develop not just
Chefs – but Chefs who standout in
Chefs fraternity with their knowledge,
skills, and masterly disposition with a
style of their own. Only the best of
professionals are often seen and talked
about in their respective fields because
such professionals carve their own
professional personalities, which make
a lot of difference in the minds of those
looking at them. Chefs are, by nature,
very creative, and those born with the
creative acumen add much more to the
innovation that they bring into
everything that they do.
Our commitment to
practicality takes a unique
form through intense
industry experience within
the Star hotels of our own
group.

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ourism in India has a rich
Thistorical backdrop, dating
back to ancient times when
travelers and traders visited the country
for its diverse cultural heritage and
vibrant traditions. However, the
formalization of tourism studies gained
momentum in recent times with the
establishment of institutions such as
D Y Patil (Deemed to be University)
School of Hospitality & Tourism
Studies.
It is one of the leading pioneer Hotel
Management Schools in the country.
The school was established in the year
1992 under the Maharashtra State
Board of Technical Education
(MSBTE); in the year 2002, it came
under the ambit of D Y Patil Deemed
to be University. The school has grown
far and wide and garnered a reputation
not only in India but worldwide.
With three decades of experience in
imparting excellent hospitality
education, this school has proved its
mettle and has set a benchmark for
others to follow. The school practices a
host of unique activities that set it apart
from the others in the field. It offers a
perfect blend of scholastic knowledge
and industrial exposure to the students
and trains them with such impeccable
finesse that they are revered for their
skills across the industry.
Visually Appealing Pedagogy
The school offers undergraduate and
postgraduate certificates as well as
diplomas in various attributes of
Hospitality. The students are taught
using conventional and advanced
modes of teaching that are visually
appealing and arouse interest in the
minds of the learners. The faculties
teach from elaborately designed and
highly informative power points,
engage in interactive discussions in
class, conduct real-life case studies,
show videos, etc., which facilitate the
process of learning.
SHTS has a vision to be a leader in the
development of professionals in the
field of hospitality management. It
aims to train and educate, at all levels,
persons of outstanding abilities who
can become future leaders in the
hospitality industry. SHTS is striving
to work closely and proactively with
the industry to address the need for
highly skilled human resources.
Identification and development of
critical managerial qualities is the
primary focus of faculty members.
Innovative teaching methods are
adopted in order to clarify concepts
and hypotheses.
Conventional classroom lectures form
the bedrock on which case studies,
assignments, group projects, seminars,
debates, elocution, role-playing, and
psycho-analysis help in further
development of the student. Fieldwork
and guest lectures are applied to give
critical practical orientation. The idea
behind the whole academic exercise is
not to make students exam-oriented but
business-inclined.
Quest for Delivering the Best
In the current education world, SHTS
is considered one of the pioneer
Hospitality Schools in the entire
country. The success of SHTS is the
result of the visionary leadership of
Dr. Vijay Patil, the Chancellor and
President of the D Y Patil University.
Dr. Vijay Patil is an Indian
Crafting Transformation
of the Indian
Education Ecosystem
18 | January 2024

Educationist, Philanthropist, and
Sportsman. He has, for a long, been
working on crafting an extraordinary
transformation of the Indian education
ecosystem as he envisions India to be a
global destination for education in the
years to come. From a very young age,
he knew the importance of education
and sports in his life.
With his vision for the future of Indian
youth, he founded several educational
institutes in India and forever changed
the standard of sports training. A
Computer Engineer from the
University of Mumbai with a degree in
Management from Bond University,
Australia, Dr. Vijay D. Patil is a beacon
in the field of education, sports, and
health care in young India. Applauded
and recognized in all these three fields
around the country, his quest for
delivering the best in each domain
continues to prevail.
He strongly believes in developing and
delivering state-of-the-art projects that
will act as catalysts for the growth of
the nation and sustain for years,
benefiting young India. Dr. Vijay D.
Patil truly believes that in a
proliferating global economy, the best
way to empower the youth of the
country would be to make good
educational facilities available to them.
He is an approachable leader,
constantly keen to understand the
needs of the organization and looking
for ways to create a better experience
for all through collaboration and
cooperation. It has always been D Y
Patil University's goal to enhance the
employability of graduates. The
programs are backed by research and a
sound curriculum and delivered by
faculty who have been educated and
trained at some of the best educational
institutions in the country and abroad.
The university's academic structure is
at par with the best in the world today.
www.theknowledgereview.in | 19

Striving for a Larger Vision
The guiding force that spearheads
growth at the D Y Patil Group, Mrs.
Shivani Patil's unmatchable passion for
the group's initiatives and larger goals
has helped scale new heights. The
driving force behind the ﬂourishing
culture, Mrs. Patil has ensured that
each member of the team at the D Y
Patil Group is aligned with and
equipped to contribute to the larger
vision, making their experience with
the group a fulﬁlling and thriving
professional journey.
She leads key parts of the group's
strategic trajectory, making the vision
focused on delivering a top-notch
educational experience a reality and
helping build the D Y Patil Group into
an inspirational institution to be
associated with.
The vision of Mrs Patil encompasses
the vision of the university. Her strong
belief that the destiny of the nation lies
in the hands of its teachers who mould
the youth has fostered an environment
that promotes and facilitates a
wholesome teaching-learning
experience at the university.
By incorporating
STEM-based learning,
we aim to equip
students with the
necessary technical
skills and knowledge
to navigate the
modern complexities
of the hospitality
industry effectively.
20 | January 2024

This endeavour has certainly borne
fruits if the success of the student
community at the D Y Patil University
is taken into account. Mrs Shivani Patil
firmly believed in empowering faculty,
promoting student welfare, and
creating a youth force that is the
harbinger of growth for the nation in
the coming years. The University has
flourished under her nurturing
guidance.
Feathers in the Cap
SHTS is already in collaboration with
Maharashtra Tourism Development
Corporation (MTDC), World
Association of Chef Society (WACS)
Paris, Travel Agents Association of
India (TAAI), Indian Culinary Forum
(ICF), Hotel & Restaurant Association
of Western India (HRAWI), India Food
Tourism Organization (IFTO) and star
hotel properties such as J W Marriott,
Mumbai, by signing Memorandum of
Understanding (MoU) with them.
Some of the feathers in the cap of
SHTS in its remarkable journey are:
Ÿ Reaccredited in 2022 in the 3rd
NAAC Cycle with a CGPA of 3.59
with an A++ Grade
Ÿ UGC approved
Ÿ Topped the GHRDC rankings
consecutively seven times in the
category of the best school in the
Western Region
Ÿ Ranked No 1 in Maharashtra by
GHRDC
Ÿ Declared as the best school in the
Western region
Ÿ Has been ranked 5th in Top
Professional Colleges by Outlook
ICARE 2022
Ÿ India Today's ranking in 2022, is
17th in All India 1st In Western
India, 1st in Maharashtra, 1st in
Mumbai
Ÿ OBE ranking 2022: Diamond band
Ÿ Bagged 2nd Rank in the Times Top
education survey all over India
Adapting Student-friendly
Environment
The hospitality industry has been
severely impacted ever since the
pandemic hit the country in early 2020,
and the school was equally affected in
the same academic year as the ongoing
teaching methods were hampered. Being
a complete practical course, SHTS
adopted all student-friendly methods of
teaching the students; videos of lectures
and practicals were uploaded to the
student portal, and students got access to
watch them anytime.
The school has never rested on its
laurels and has always strived to aim for
the stars. In its quest to offer exclusive
education, the school entered into an
association with the Confederation of
Tourism and Hospitality (CTH),
London.
The school is the only approved center
to offer a Certificate course in
Restaurant and Hotel English in
affiliation with CTH at its campus. The
school also has an association with
BMEC - Business Management
Education Centre, UK & AHA –
American Hospitality Academy,
U.S.A. Thus, the school has brought
global exposure and global certificate
courses right here in Navi Mumbai.
The school boasts of a sprawling and
breathtakingly designed Virtual
Classroom where online lectures with
people from the industry are conducted
on a regular basis. These lectures are
conducted by people occupying
prominent positions in the industry
across the globe. Overcoming
geographical barriers with proper use
of technology. These online lectures
are highly informative and expand the
knowledge base of students as they get
a chance to learn about Hospitality at
the global level. Industry stalwarts get
to interact and share their experiences
with students, which gives students an
edge over others.

22 | January 2024
Historical
Unveiling the
Progression
Modern
Cookery
Leading to

From Ancient Flames to
Culinary Innovation
n the grand tapestry of human
Icivilization, few threads are as
diverse and compelling as the
evolution of cookery. Our journey from
ancient flames to modern culinary
innovation is a testament to the
profound link between history and the
food on our plates.
The Ancient Hearth: A Culinary
Cradle
Long before Michelin stars and
celebrity chefs, our ancestors gathered
around primitive hearths, discovering
the transformative power of fire. The
crackling flames not only provided
warmth but also birthed the art of
cooking. Imagine a time when the
sizzle of meat on an open flame was
revolutionary, marking the transition
from raw sustenance to a more
nuanced, flavorful experience.

The evolution of cooking began with
experimentation—trial and error that
laid the foundation for culinary
traditions. From roasting game over an
open fire to simmering stews in
rudimentary vessels, these early
culinary endeavors were fueled by
instinct and necessity.
A Culinary Tapestry Unfurls: The
Middle Ages
As societies evolved, so did their
culinary pursuits. The Middle Ages
brought a fusion of flavors, blending
indigenous ingredients with spices
from far-off lands. This era saw the rise
of intricate banquets and feasts, where
the artistry of cooking became a status
symbol. The kitchen became a realm of
innovation, with chefs experimenting
with novel techniques and exotic
spices.
Culinary guilds emerged, shaping the
first semblance of culinary education.
Apprentices learned the art from
skilled masters, passing down age-old
techniques and trade secrets. This
marked the beginning of a structured
approach to cooking, where knowledge
was a currency and the kitchen a
classroom.
The Renaissance Palate: A Culinary
Rebirth
The Renaissance ushered in an era of
rediscovery and enlightenment, not just
in art and science but also in the
culinary realm. As explorers traversed
the globe, they brought back a
cornucopia of flavors, spices, and
culinary techniques. The fusion of Old
and New World ingredients ignited a
gastronomic revolution, forever
altering the course of cooking.
Cookbooks, previously reserved for the
elite, became more accessible. The
became a stage for culinary
experimentation and artistic expression.
Culinary Innovation Today: A Feast
for the Senses
In the 21st century, the culinary
landscape continues to evolve at an
unprecedented pace. Molecular
gastronomy, farm-to-table movements,
and sustainable practices have become
the pillars of modern cookery. Chefs are
not just culinary artisans; they are
innovators pushing the boundaries of
flavor, texture, and presentation.
Culinary education has diversified,
embracing a multitude of approaches.
From traditional apprenticeships to
formal degrees, aspiring chefs can
choose from a rich menu of options to
hone their skills. Online platforms and
cooking shows have democratized
culinary knowledge, allowing
enthusiasts to embark on their culinary
journeys from the comfort of their
homes.
The Culinary Odyssey Continues
As we reflect on the historical
progression leading to modern cooking,
it becomes evident that our culinary
journey is a testament to human
creativity, adaptability, and the enduring
link between the past and the present.
From the flickering flames of ancient
hearths to the avant-garde kitchens of
today, cookery has transcended its
utilitarian roots to become an art form,
a cultural touchstone, and a global
language that unites us all at the
communal table.
The link between history and the
culinary arts is a celebration of our
shared humanity, a flavorful odyssey
that continues to unfold with each dish
we savor and every innovation that
graces our plates.
written word became a culinary
teacher, spreading recipes and
techniques far and wide. The kitchen
was no longer an exclusive domain but
a place where knowledge flowed
freely.
Revolutionizing the Kitchen: The
Industrial Age
The Industrial Age brought with it
radical changes to the culinary
landscape. The advent of
industrialization transformed the way
we sourced, prepared, and consumed
food. Canning, refrigeration, and mass
production altered the very essence of
cooking, making ingredients more
readily available and extending the
reach of culinary innovation.
Simultaneously, culinary education
took a leap forward. Formal culinary
schools emerged, offering structured
courses to aspiring chefs. The kitchen
was no longer the sole domain of
apprenticeships; it became an arena for
academic learning, blending tradition
with contemporary techniques.
A Global Culinary Melting Pot: The
Modern Era
In the 20th century, the culinary world
underwent a seismic shift propelled by
globalization and technological
advancements. Air travel and the
internet transformed the world into a
culinary melting pot. Ingredients,
techniques, and flavors from diverse
cultures became accessible to chefs
worldwide.
Culinary education, too, experienced a
renaissance. Esteemed institutions such
as Le Cordon Bleu and the Culinary
Institute of America became bastions
of culinary knowledge, shaping the
next generation of chefs. The kitchen
ceased to be a secluded space; it
24 | January 2024

In the modern world, the culinary
industry has attracted much
attention. Print and electronic
media elevated this distinctive art and
highlighted its importance. When a
student wishes to pursue a career in
hospitality education, the field of
culinary arts is the main draw that
makes it possible for them to envision
themselves as a chef in the future. The
transition from Cook to Chef has been
revealed throughout the last few
decades. The titles ‘chefs’ and ‘cooks’
have been differentiated in the culinary
sector due to several futuristic
modifications.
In a situation like this, when an
increasing number of students want to
enter this field, hospitality educators
recognise the value of culinary
instruction. Medhavi Skills University
is a bright example of a Hospitality and
Culinary institute which has left a
significant mark.
The journey has been amazing for
Medhavi Skills University as it has
been successfully resetting the higher
education system by bridging the gap
by making students skilled and
employable. Its students' success
stories in the industry are its objective
and satisfaction.
Medhavi Skills University (of which
The School of Hospitality and Culinary
Arts is a constituent school) aspires to
establish a pioneering university model
where corporates/industries shall be the
stakeholders and influencers in the
course curriculum design, program
delivery, practical skills training, as
well as, for providing on-the-job
apprenticeship, with the following
mission and vision. The curriculum
followed by the school is dynamic and
competency-based, and the framework
has been developed with the opinions
of industry experts.
The school also understands the
importance of the application of skills,
and as such, the curriculum has a
minimum of 50 per cent being
delivered through practice and
application-driven pedagogy, which
builds confidence and understanding
among the students.
The learning is in four dimensions: On-
Campus, On-line, On-Site, and On-the-
Job, bringing diversity to the
experiences and keeping the
engagement happening and dynamic.
The School of Hospitality and Culinary
Arts provide real-world skills, skill
certifications from NSDC, and a
chance to represent India at World
Skills Competitions.
Promoting In-demand Skills
The mission of Medhavi Skills
University is:
• To promote in-demand skill
integrated higher education linked to
assured employability and holistic
growth.
• To nurture learners with appropriate
attitudes and ethics for sustainable
progress in careers and life.
• To promote work-integrated (skill-
based) higher education through
industry-immersive
apprenticeships/on-job learning.
• To facilitate the industry with Go-to-
Market workforce solutions through
short-term and long-term skill
accelerator programmes.
Its vision is to establish an outcome-
driven and inclusive ecosystem for
skill-integrated higher education.
Empowering Rural Youth
Mr Pravesh Dudani is the Founder
and Chancellor of Medhavi Skills
University (MSU), Sikkim and the
Managing Director of the sponsoring
body of the University – Medhavi
Foundation. Mr Dudani is an IIT
Kharagpur and Stanford University
alumni and brings 15+ years of
Education and Skills leadership
experience to MSU.
Mr Dudani founded Medhavi
Foundation in 2012 with the vision to
bridge the gap between the
employability of rural youths and the
human resources requirements of
industries. Under his leadership,
Medhavi Foundation has partnered
with National Skills Development
Corporation (NSDC) and various State
Skill Missions and Government
departments to implement NSQF
Promoting Competency-embedded Higher Education
26 | January 2024

(National Skills Qualification
Framework) aligned skill training
mandates and has impacted 1,00,000+
beneficiaries since 2012 via various
short-term, long-term and Recognition
of Prior Learning (RPL) training
initiatives.
The foundation has also become a
registered TPA (Third Party
Aggregator) with MSDE to promote
apprenticeship adoption under NAPS
(National Apprenticeship Promotion
Scheme) and caters to 300+
organisations across India.
In his previous entrepreneurial venture,
he co-founded iDreamCareer.com
(iDC), which is now India’s one of the
largest career planning service provider
catering to 50,000 students globally.
Mr Dudani made a successful exit from
iDreamCareer.com post investment
round by Times of India Group.
After graduating from IIT Kharagpur,
Mr Dudani worked with renowned
education companies to gain
experience in various facets of the
education domain. He worked with
Educomp Solutions Ltd as head of the
Medhavi Skills University
aspires to establish
a pioneering university
model where corporates/
industries shall
be the stakeholders
and influencers.

K12 assessment space catering to more
than 500 schools and later worked with
IndiaCan Education Pvt Ltd in the
space of vocational education and
University education segment.
A New-age Leader
Mr Dudani is ably supported by Mr
Kuldip Sharma, who is the Pro-
chancellor of MSU.
The academics part is handled by Dr
Amiya Singh, Pro Vice Chancellor –
Academics, who is one of the new-age
leaders in Skill-integrated Higher
Education space in India. Before
joining MSU, he was a part of
Centurion (Skills) University as Dean
(Skill Integration).
He comes with 12 years of experience
in Education, Research, Technology
and Community development. He has
B.Tech. in Electronics and
Telecommunication Engineering from
ITER, Odisha, and Ph.D in Wireless
Communication Engineering from NIT
Rourkela. His eﬀorts were
concentrated towards reimagining and
re-designing the education system to
empower the students holistically.
Dr Singh believes the crisis with the
current education system at any level
At MSU, the
students have the
freedom to design
their degree by
choosing the elective
of their choice, which
makes them more
conﬁdent and
adaptable in the
approach a must
for industry need.
28 | January 2024

(elementary to university) is its growing
emphasis on students achieving
monotonous goals rather than learning
the process and its diversity. His
commitment has been recognised by the
40 Under 40 Educators Award by
Indian Express and IVLP Fellowship by
the US Dept of State.
He holds experience in the development
and nurturing of higher education eco-
system, skill development, rural
development, grass-root innovations,
technology-enabled solutions, and
community action learning. His areas of
interest and exploration are holistic
education in reflection to work-based
education, understanding and
optimisation of the synergy of children
and youth, developing good
technologies etc.
Outcome Based Education
The challenge was to lay the genesis
aligned with the post-pandemic
reformations in education, which will
be technology embedded and compliant
with the structure of the National
Higher Education Qualification
Framework (NHEQF) as per National
Education Policy (NEP) 2020. MSU is
amongst the very few universities in the
country to execute Outcome Based
Education (OBE) through a
competency-driven curriculum,
industry-aligned training, continuous
and comprehensive assessment,
criterion-based grading system, blended
learning and innovative pedagogies.
At MSU, the students have the freedom
to design their degree by choosing the
elective of their choice, which makes
them more confident and adaptable in
approaching a must for industry needs.
For extracurriculars, students have
multiple clubs that help students in
holistic development. Some of them are
as follows:
• Painting
• Music
• Web Development
• Creators Club/Learn and Laugh
(Content Creation)
• Cultural Club
• Sports Club (offering both outdoor
and indoor facilities)
• Creative Writing Club
Synchronising the Skilling
Framework
MSU does not follow STEM-based
learning but aims to synchronise the
existing skilling framework to promote
skills competency-embedded higher
education, which is industry-led and
can support the Indian youth for better
employment opportunities.
The institute offers the following
unique programs:
IELTS - Curriculum included for all
First Years Students. Preparing
students in Reading, Listening,
Comprehending and Speaking for a
professional cross-country journey
after three years. It also adds to the
foundation core for students’
communication skill development.
Foundation Core - Foundation in
Digital Applications, Introduction to
st
Learning and Applications for 21
Century, Science and World,
Introduction to Contemporary Social
Problems, English and
Communication-essential Skills,
English and Communication – IELTS
Practice, Quantitative Reasoning,
Literature and Creativity.
Skill Drills - Creative Writing Skills,
Content Investigation Skills,
Spreadsheet and Data Management
Skills, Digital Application Skills,
Brand Promotions and Marketing
Skills, Preventive Healthcare Skills,
Hospital Duty and Patient Care Skills,
First Aid Service Skills, Customer
Service Skills, Restaurant Operation
Skills, Kitchen Operation Skills,
Learning and Application Skills,
English and Communication,
Essential Skills, Tourism Services and
Product (Tourism Service Skills).
Learning with Industry - A step and
phase-wise development of students by
Industry Experience, Industry,
Transition, and Industry Immersion.

Harmony and Key
Performance
32 | January 2024

I
Exploration
Harmony in Hospitality
Harmony in the context of the hospitality
industry goes beyond just pleasing
aesthetics; it's about creating an
environment where every element
seamlessly comes together to provide a
holistic experience. From the moment a
guest enters a hotel lobby to the time they
check out, the seamless flow of services,
ambiance, and interactions contributes to
an overall sense of harmony.
This harmonious atmosphere is not solely
restricted to physical spaces but extends to
the interactions between staff and guests.
A warm welcome, attentive service, and
genuine care create an atmosphere that
n the vibrant tapestry of the
Ihospitality industry, the fusion of
harmony and key performance
(H/K) stands as the linchpin,
orchestrating memorable experiences
and ensuring the triumph of
establishments. From opulent resorts to
intimate bed-and-breakfasts, the
marriage of H/K principles permeates
every facet of this dynamic field.
This article delves into the intricate
dimensions of H/K, unraveling its
indispensable role in crafting seamless,
enchanting encounters for both guests
and hospitality professionals alike.

staff, or subpar room cleanliness—the
overall experience is compromised. On
the flip side, impeccable service in a
lackluster setting might leave guests
feeling underwhelmed.
Striking the perfect balance between
these two elements creates an
environment where guests feel not only
pampered but also attended to with
precision and care. This symbiosis
results in positive reviews, repeat
business, and a strong reputation
within the fiercely competitive
hospitality industry.
Training and Development:
Nurturing the H/K Dynamic
To achieve and maintain this delicate
equilibrium, investing in the training
and development of hospitality
professionals is crucial. Staff members
need to be equipped not only with
technical skills but also with the
interpersonal skills necessary to create
a harmonious guest experience.
Training programs should emphasize
the importance of anticipating and
exceeding guest expectations, fostering
a sense of genuine hospitality.
Furthermore, ongoing education and
development initiatives contribute to
the continuous improvement of key
performance indicators. As the industry
evolves, staying updated on the latest
trends, technologies, and customer
preferences becomes imperative. This
commitment to growth ensures that a
hospitality establishment remains not
only relevant but also ahead of the
curve.
Synergy in Staff Dynamics
Beyond the physical and operational
aspects, the successful integration of
H/K principles hinges on the
harmonious dynamics among the
hospitality staff. A cohesive team, well-
versed in effective communication and
mutual support, plays a pivotal role in
delivering a seamless guest experience.
When employees work in sync,
understanding their roles within the
larger context of the establishment's
goals, it fosters a positive work
environment that naturally extends to
interactions with guests.
This internal harmony becomes
palpable to visitors, contributing to an
overall atmosphere of warmth and
genuine hospitality. Investing in team-
building activities, open
communication channels, and
recognizing individual contributions
nurtures a staff culture that aligns with
the establishment's commitment to
both harmony and key performance,
solidifying its position as a beacon of
excellence in the hospitality industry.
Conclusion
As the hospitality industry continues to
evolve, the synergy between harmony
and key performance remains the
cornerstone of enduring success.
Establishments that skillfully weave a
harmonious ambiance with top-notch
performance standards are not merely
providers of services—they become
creators of lasting memories.
Nurturing this delicate balance through
continuous training, innovation, and an
unwavering commitment to guest
satisfaction ensures that hospitality
establishments not only thrive in the
present but also future-proof
themselves in the face of evolving
consumer expectations. In this ever-
changing landscape, H/K emerges not
just as a formula for success but as the
very essence that defines the soul of the
hospitality experience.
goes beyond mere transactions,
fostering a connection between guests
and the establishment.
Key Performance in Action
Key performance, on the other hand,
refers to the essential elements that
drive the success of a hospitality
business. This includes operational
efficiency, service quality, and financial
viability. Every staff member, from the
front desk to housekeeping, plays a
crucial role in maintaining and
enhancing key performance indicators
(KPIs) that contribute to the overall
success of the establishment.
Efficient operations, including
streamlined check-in processes, prompt
room service, and effective
communication between departments,
are vital components of key
performance. A well-managed and
motivated staff equipped with the
necessary skills and knowledge is an
asset that directly impacts the
satisfaction of guests and,
consequently, the success of the
business.
The Symbiosis of Harmony and Key
Performance
In the hospitality industry, the true
magic happens when harmony and key
performance work in tandem. An
aesthetically pleasing environment is
enhanced by efficient operations, and
vice versa. A harmonious atmosphere
can be disrupted if service delivery
falters, while stellar performance can
be undermined if the overall ambiance
is lacking.
Consider, for instance, a guest entering
a hotel with stunning architecture and
stylish interiors. The initial visual
appeal sets the tone for their stay.
However, if the service falls
short—slow check-ins, unresponsive
34 | January 2024

he demand for hospitality services has grown over
Tthe years. To match the current demand and stay
abreast of changes, the industry has embraced
innovative ways to nurture efficient solutions and hence
demand skilled professionals.
SRM Institute of Hotel Management, Kattankulathur, is
the paragon among producing the most industry-ready
hospitality leaders disrupting the field for a brighter future.
The Institute prides itself on offering a curriculum that
mirrors the latest trends and technological advancements.
From cutting-edge culinary techniques to the nuances of
sustainable tourism, SRM ensures that students are well-
prepared to meet the demands of the modern hospitality
landscape.
SRM Institute has been dedicated to spreading holistic
hospitality education for three decades. The Institute
revamps the syllabus once every three years, and it is one of
the great outstanding phenomena of SRM IHM. It offers
100 per cent placement assistance to students with the help
of all the renowned hotels and retail sectors.
The hotels of the SRM brand offer opportunities for the
students to receive training in special expertise as per their
needs. The experience and exposure that the students gain
by serving high cadre officials like the honourable governor,
Chief Minister, other ministers of his cabinet, and
administrative officers are abundant. The curriculum of the
PG Diploma in Culinary Arts is framed in such a way that
the graduates of any stream can become a hotelier after the
completion of their course.
Paving Better Hospitality Paths
The institute aims to achieve excellence in the field of
hospitality and tourism education and to be the preferred
recruitment destination.
SRM Institute
of Hotel Management
Nurturing Empathe c Hospitality Professionals
Dr. D. Antony Ashok Kumar,
Director
SRM Ins tute of Hotel Management
36 | January 2024

The motto of the Institute is – "Education to employment,
learn by doing and earn while you learn."
It aims to achieve the following goals:
Ÿ To be tailor-made to the needs of the tourists and the
tourism industry.
Ÿ Nurturing empathetic professionals ready to feed,
accommodate, and secure in the field of hospitality and
tourism.
Ÿ To bring out graduates and postgraduates as employees,
employers, and entrepreneurs.
Revamping the Learning Ways
The board of studies meeting at SRM is held once every
three years to revamp the syllabus of the degree, diploma,
and PG Diploma courses. The board members are
comprised of academicians from other colleges, hoteliers,
book writers, and other department academicians. Every
time, the syllabus is modified to be up-to-date and in line
with the industry.
The modifications and the changes that prevail in the
industry are included in the syllabus. Every subject is
streamlined to impart the essential skills required for the
students to achieve success in their lives. The new norms
followed in the hotels after the pandemic in kitchen,
restaurant, accommodation operation, and front office have
been imparted in the syllabus. Courses on entrepreneurship,
life skills, and human values all have been included in the
curriculum of the students.
SRM Institute of Hotel Management believes in the holistic
development of every individual student. That's why, more
than classroom teaching, the students are given a wide
range of exposure to participate in competitions that happen
across the globe as its student, Ms. S. Anushree, has
participated in the World Skills Competition that was held
in Montreal, Switzerland. Also, other students, Anto and
Saurabh, won silver medals at the Southeast Asian Culinary
Challenge in Sri Lanka. Students also receive ample
exposure to serve in Raj Bhavan, Secretariat, and
government meetings with high cadres. The students are
taken for industrial visits to learn the nuances of the
industry.
As mentioned earlier, with the revamping of the syllabus
being done once every three years, all the changes that are
Our vision is to achieve
excellence in the field of
hospitality and tourism educa on
and to be the most preferred
recruitment des na on.
‘‘
‘
‘
India's Leading Hotel Management Ins tutes of the Year -2024

implemented in the industry are covered in the syllabus.
The opportunities that students receive to do their
internships and also their outdoor catering strongly help
them stay in line with the ever-changing hospitality
industry.
Bridging Industry-Academia Gaps
At SRM, every student has to undergo Industrial Exposure
Training for one semester, which has 16 credits, and the
students undergo their training in every department of the
hotel. Besides the regular internship, the students received
additional international exposure Training for two
successive years. In 2021 and 2022, the students went to
Doha, Qatar, for the Arab FIFA Cup and FIFA World Cup.
The students are encouraged to be personal butlers and
assistants to the hoteliers who visit the country for special
purposes.
The Institute's Pearl Jubilee Alumni Meet 2023 was held on
th
8 November 2023, and the success stories narrated by its
We encourage and
support student-led
diversity clubs or
organiza ons that
celebrate diﬀerent
cultures, backgrounds,
and iden es.
‘‘
‘
‘
38 | January 2024

alumni are stupendous and worth mentioning. Not only in
the hospitality industry but also as lawyers, in the police
department, in the government sector, entrepreneurs,
academicians, in government offices, and so on.
Mr. Ritesh Sharma is the general manager of Taj Palace
Hotel, Mumbai; Mr. Arun Raj is the COO of Accord Hotels;
Ms. Cheruba Charis Nelson is the proprietor of Les Amis
Bakery; Mr. Sumith, the Front Office Manager of
Whitefield Marriott, Mr. Keshav Krishna, the founder of
Cheers Chocolates, Mr. L. R. Prabhakaran, Advocate at
Madras High Court, Ms. Aishwarya, Sous Chef of
Cambridge Mills Flour and the list continues.
The students here are always encouraged to be creative and
innovative in all areas of their performance, be it academic
or extracurricular. Separate workshops are conducted for
plating presentations. They were able to get 67 medals in
th
the 6 edition of the South India Chef's Association
Culinary Exhibition and Challenge.
Not only in food production but also in the preparation of
cocktails and mocktails and in the category of preparing
wealth from waste. Innovatively, they also participate in
many competitions like cultural and technical and have won
great laurels and medals.
Strive for Responsible Tourism
In hospitality, sustainability and ethical practices are crucial
elements addressed in various ways within the curriculum.
Incorporating specific courses or modules focusing on
sustainable practices in hospitality, covering topics such as
eco-friendly operations, resource management, waste
reduction, and responsible tourism.
The Institute also invites experts from the industry to share
the policies and practices followed in their hotels toward
sustainability and ethical practices. Universal Human
Values have been made mandatory for all the students of the
first year with two credits. Faculty members attend faculty
development programs and master development programs
on Universal Human Values, which is, in turn, imparted to
the students.
More than 15 SRM students of 2023 passed out have been
placed in the hotels of the USA under the recruitment being
done by Big Cedar Lodge, USA, and Wisdom Career
Education Consultancy. Additionally, with the
Memorandum of Understanding signed between Qatar Star
Services, 355 students received the opportunity to receive
International Exposure Training at the Arab FIFA Cup 2021
and FIFA World Cup 2022. The Institute's faculty members
are sent to Faculty Development Programs outside the
country, like at SWISS Hotel Management Institute,
Switzerland.
Embracing Inclusivity
Creating a diverse and inclusive learning environment in
hotel management programs involves various intentional
measures and practices like recruiting a diverse faculty and
staff representing different backgrounds, cultures, and
experiences, which allows for diverse perspectives in
teaching methods, curriculum development, and student
support. SRM curriculum is designed to give importance to
practical, theory, case studies, projects, industrial visit
examples, and materials that represent a wide range of
demographics and backgrounds.
The Institute encourages and supports student-led diversity
clubs or organizations that celebrate different cultures,
backgrounds, and identities. Added to this, organizing
events, workshops, and activities promotes understanding
and inclusivity among students.
Hospitality service is more human-centric, and even with
the advanced technology, the service by humans, for
humans, is always encouraged. Yet, many changes have
been implemented to be on par with the trends. Teaching
aids have become technological, and assessing students has
become digitalized.
Along with the blooming of new technology, SRM IHM is
taking up all initiatives to elevate hospitality to higher
levels. Its faculty members are being sent for all training
across the globe. To mention a few, Ms. J. Lalitha Shri, the
Vice Principal of the college, is attending the FDP
organized by SWISS Hotel Management College, Geneva,
on AI in the Hospitality Industry. Moreover, Mr.
Nithyanandan, the assistant professor, will be attending the
FDP in Switzerland, which will be held shortly.
SRM's students get their results within ten days of finishing
their exams. Moreover, interactive methods like
gamification, online quizzes, and collaborative projects that
leverage technology to engage students and reinforce
learning are incorporated at SRM. By integrating these
approaches, students can understand how technology is
transforming the hospitality industry and develop the skills
needed to adapt and thrive in a tech-driven environment.

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