Sini Jacob is an E-Travel Specialist based in Bangalore, India seeking a role in tourism and hospitality. She has over 5 years of experience in customer service roles for travel companies like Travix International and Expedia. She is proficient in Microsoft Office, GDS systems like Galileo, Amadeus, and Worldspan. Sini holds a Post Graduation in International Tourism Management from the University of Lincoln and a B.Com in Cooperative Society. She aims to improve her skills through continuous learning and dedication.

1. SINI JACOB
Bangalore, India • +919901647604 • find.ashlee@gmail.com
 LinkedIn Profile: - uk.linkedin.com/in/sini-jacob-90b72858
E-Travel Specialist
Highly efficient E-Travel Specialist with experience in international flights, hotels and operational oversight
to ensure exemplary customer service and travel experience.
My career goal and objective is to work in a tourism and hospitality environment that provides ample
opportunities, degree of autonomy and to improve my skills through continuous learning, dedication and
hard work.
Effectively multi-task and follow-through in a timely manner. Ability to adapt well to change.
Strong attention to detail and creative problem-solving skills.
Exceptional interpersonal and leadership skills, with the ability to positively influence others.
Outstanding communication skills to build rapport with clients and employees at lateral and executive
level.
Ability to assess client needs and adjust communication style accordingly.
Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint) with preference for extensive
GDS (Global Distribution System) knowledge of Galileo, Amadeus and Worldspan.
APR 2016 - Present E-TRAVEL SPECIALIST
Travix International Pvt. Ltd.
Travix is an emerging global online travel company operating in 29 countries with 5 brands and an
extensive portfolio of 35 websites. They are the market leaders in several countries and continue to grow
rapidly in all continents.
Key Achievements:
Appreciation emails, reviews from the customers and 5-star rating on Trustpilot for the services
provided.
Ensuring that every customer sales and complaints inquiry is dealt with through the appropriate
sales and support process.
Ability to work in high stress environment; managing stress in a professional manner and without
disruption to the operation, employees, or customers.
Assist customers with their travel amendments, booking escalations or cancellations keeping in
mind the company policy and the customer satisfaction.
GDS knowledge about Amadeus and Worldspan.
Nov 2014 - DEC 2015 Customer Service Advisor - Expedia Inc.
247 Customers Pvt Ltd.
Summary
Work
History
https://www.visualcv.com/ssbcw96_g5w

2. I was responsible for delivering an excellent service to all customers by answering telephones, providing
customer information about the international/domestic standalone flights, hotels and package holiday
deals, managing customer access, responding to sales inquiries and converting them into sales,
informing the customer about the issuance, re-issuance and cancellation policy of airlines and dealing
with customer complaints with the refunds and other transactions.
Key Achievements:
Successfully interacted with clients to generate repeat and referral business.
Thorough and complete knowledge of travel industry procedures, policies and applications in
UK/EMEA.
Ability to identify business inconsistencies and/or red flags.
Proficiency with Expedia website and functionality.
GDS knowledge about Amadeus and Worldspan.
NOV 2013 - SEP 2014 Store Assistant
Premier Food And Retails Supermarket
Supported and worked as a part time store assistant for Premier Food and Retails Supermarket at
Sudbrooke, Lincolnshire, UK.
Key Responsibilities:
Operating the tills, including cashing up and completing paper work at the start and end of shift.
Assisting customers in the selection and purchase of items.
Handling customer’s complaints in a professional and diplomatic way.
Promoting the shop and its products at every opportunity.
2013 - 2014 Post Graduation in International Tourism Management
University of Lincoln, Lincoln UK
The course covers all the aspect of the tourism sector from management to the customer satisfaction.
The course helps in addressing the challenges faced by tourism professionals in an evolving global
industry and helps in developing the analytical skills necessary to evaluate trends and markets. Industry-
relevant themes, such as sustainability and globalism, are integrated throughout this module.
I have successfully completed the modules listed below :-
1. Managerial Finance
2. The Tourist as Consumer
3. Sustainability, Tourism & Events
4. The Visitor Experience at Cultural & Heritage Attractions
5. Aviation Planning and Management
6. Advanced Research Methods for Tourism and Hospitality
7. Events Management
8. Making and Management of Tourist Destinations
Related Coursework:
1. Conducted Visitor Audit at Lincoln Cathedral, Lincoln, UK.
2. Interviewed and conducted research on international students (Mainly Asians and Europeans) about
their experience and satisfaction on Oversea Holidays.
2011 - 2013 B.Com in Cooperative Society
Mahatma Gandhi University
Graduated with Honors.
Related Coursework:
Report on Accounting and Management of Co-operative societies in Kerala, India
Education
https://www.visualcv.com/ssbcw96_g5w

3. IATA (INTERNATIONAL AIR TRANSPORT ASSOCIATION)- Foundation in Travel and Tourism.
Amadeus Ticketing Fundamentals.
'Home for Dinner' - University of
Lincoln Successfully lead and participated in the first International students ‘Home for Dinner’
scheme organized by the University Of Lincoln, UK.
'Trustpilot Customer Reviews' -
Vayama.com Received personal appreciation emails and positive feedback from customers for the
services provided on Trustpilot (Vayama.com).
Links :- https://www.trustpilot.com/users/57be10250000ff000a3ddfed
https://www.trustpilot.com/users/574b29e00000ff000a2468f7
1. Avinash B S
Manager , Travix Leisure & Travel Pvt. Ltd.
30, 4th B cross, 5th Block Koramangala
Bangalore 560095
Email ID: avinashs@travix.com
2. ROOPA SUGUR
Team Leader
24/7 Customer Pvt Ltd.
Prestige Tech Platina, Kadubeesanahalli
Marathahalli Outer Ring Road
Bangalore 560087
Email ID: roopa.sugur@247-inc.com
3. DR. GEORGIANA CIUCHETE
Lecturer in Tourism and Events Management
Lincoln Business School
College of Social Science
University of Lincoln, Brayford Wharf East
Lincoln, Lincolnshire
LN5 7AT
Email ID: gciuchete@lincoln.ac.uk
Certificates
Achievements
Reference
https://www.visualcv.com/ssbcw96_g5w