Sheryl Ordillano is seeking a position that allows her to expand her knowledge and contribute to an organization. She has over 15 years of experience in pharmacy and healthcare administration. Her experience includes positions as a senior claims officer, pharmacist, pharmacy assistant, and liaison officer. She is a licensed pharmacist in the Philippines with a Bachelor's degree in Pharmacy from Adamson University. She has extensive experience in dispensing and compounding prescriptions, patient counseling, inventory management, and administrative duties. She is proficient in Microsoft Office programs and has participated in continuing education seminars.

1. SHERYL M. ORDILLANO
Email add: petmalu_toh@yahoo.com
Mobile #: 055-1057740
OBJECTIVES: Quest to work in a professional atmosphere that will enable me to widen
the spectrum of my knowledge and be an asset to the organization.
WORKING EXPERIENCE: March ‘06- present
 NAS Administration Services (TPA)
Position: Senior Claims Center Officer
Job Description:
 Attending all phone calls to Claims centre 24/7, seven days a week.
 Responding to providers queries about coverage & limitations.
 Issuing verbal/ written authorizations to providers in accordance with procedures.
 Trouble-shooting & problem solving for beneficiaries at all provider outlets.
 Seeking appointments for beneficiaries, when requested.
 Case follow -ups, obtaining medical reports & results prior to authorizations.
 Maintaining files for authorizations and daily log books
 Assessing and processing claims to help processing department
 Provide information about services, policies or products.
 Use questioning and listening skills that support effective telephone
communication
 Support and provide superior service via phones, e-mails and faxes as a receiver
and caller
 Use an effective approach to handle special telephone tasks like call transfers,
taking messages, call backs, holds, interruptions, and unintentional disconnects.
 Understand the impact of attitude in handling calls professionally
 Effectively deal with job stress, angry callers, and upset customers
 Use the most appropriate way to communicate with different behavior types on
the telephone

2.  Apply the elements of building positive rapport with different types of customers
over the phone.
 Apply appropriate actions to effectively control a telephone call
 Apply the proper telephone etiquette to satisfy various customer situations
 Display Time flexibility towards shifts as per work floor requirements.
 Responding emails, queries from Payers and Beneficiaries.
 GENERIKA DRUGSTORE Apr ’05-Jan ‘06
(Drugstore/Wholesaler/Drug distributor)
Position: Pharmacist
Job Description:
 Compounding and Dispensing Prescriptions:
 Compound and dispense prescriptions accurately. Fills and dispenses
prescriptions of tablets, galenicals and chemicals, carefully double check as to
correctness.
 Packing medicines and other Pharmaceutical products:
 Prepares folding boxes, Rx bottles, labels and other materials needed in the
section. Repacks tablets, galenicals, and chemicals at a sufficient quantity that
ensures fast service. Changes old labels of stock bottles. Returns all rejected
tablets and other repacked tablets in their proper shelves.
 Price update:
 Updates prices of drugs, galenical preparations and other pharmaceutical items in
the Rx section.
 Patient Counseling:
Attend to the patient/customer, as well as the senior citizen patients and inform
them about the “generic equivalent and substitute” of the drug. It’s mechanism of
action to the body and it’s contraindication.
 Ensures that prescription drugs are written down in the prescription book for
BFAD inspection.
 Check the stocks w/ near expiry (expiry w/in 3-2 months) and remove the stocks
from the gondola and return it to warehouse.
 Responsible and maintains proper stock availability at all times.
 Checking of delivery from warehouse:
Do the manual checking of stocks from warehouse and report the discrepancy
immediately upon checking.
 Do the daily/monthly sales report and inventory.
 BRAN PHARMACEUTICALS Aug ’04-Mar ‘05
(Drug distributor/Wholesaler)
Position: Company Pharmacist/Liaison officer
Job Description:
 Do the weekly and monthly sales inventory.

3.  Attend to walk-in customers and other clients.
 Make daily sales report.
 Monitor/display the stocks every now and then.
 Call the clients (doctors, retailer, drugstore owners) regarding their purchase
orders.
 Renew LTO (License to Operate) and BFAD (Bureau of Food and Drugs)
Registration certificates.
 FARMACIA LA VIDA June’99-Mar ‘02
(Drugstore)
Position: Pharmacy Assistant
Job Description:
 Assist the Pharmacist in compounding and dispensing prescriptions.
 Attend to patient’s/customer’s needs.
 Prepares folding boxes, Rx bottles, labels and other materials needed in the
section. Repacks tablets, galenicals, and chemicals at a sufficient quantity that
ensures fast service. Changes old labels of stock bottles. Returns all rejected
tablets and other repacked tablets items in their proper shelves.
 Assist the Pharmacist in making monthly inventory.
PROFESSIONAL QUALIFICATION:
Passed the Philippine Pharmaceutical Board Licensure Examination
Date of Examination: July 5-6, 2004
Place of Examination: Manila, Philippines
Professional Qualification: Licensed Pharmacist
Registration Number: 0049891
Date of Registration: July 15, 2004
EDUCATIONAL ATTAINMENT:
COLLEGE:
Adamson University, Phil. (1999-2004)
Bachelor of Science in Pharmacy
SECONDARY:
Infant Jesus Institute, Las Pinas City, Phil. (1998-1995)
Awards: 2nd
Honorable Mention
Best in Conduct

4. PRIMARY:
Infant Jesus Institute, Las Pinas City, Phil. (1989-1995)
AWARDS AND PARTICIPATION:
 College of Pharmacy Federation of Junior Feb.13, ‘02
Chapters of the Philippines Pharmaceutical (2nd
place)
Association Rho-Chapter
Annual Pharmacy Quiz bee
 College of Pharmacy Federation of Junior Feb. ‘01
Chapters of the Philippines Pharmaceutical (1st
place)
Association Rho-Chapter
Annual Pharmacy Quiz bee
SPECIAL COURSE TAKEN:
 Speech Power, Philippines Apr 18-May 28 ‘01
English Conversation Fluency
Grammar Review II
 STI, Las Pinas, Phil. Nov-Dec ‘02
Microsoft Office
 Microsoft word
 Microsoft excel
 Microsoft PowerPoint
PC troubleshooting
SEMINARS ATTENDED:
Personal Development Nov. 2000
(Adamson University, Phil.)
Appreciative Inquiry Orientation Nov. 2001
(Adamson University, Phil.)
Social Responsibility in Science & Technology Jan. 2004
(U.P. Manila, Phil.)
Art of Salesmanship May 2005
(Erikagen Corp., Phil.)

5. ON THE JOB TRAINING:
 Mercury Drug Philamlife, Las Pinas City Oct.8-30 ‘01
 R.I.T.M. Hospital, Alabang, Phil. Dec-Jan ‘03
 Square Pharmaceuticals Sucat,Phil. Apr-May‘04
PERSONAL BACKGROUND:
Age : 32 yrs. old
Birthdate : October 26, 1982
Nationality : Filipino
Civil Status : Married
Religion : Roman Catholic