1. SHERYL M. ORDILLANO
Email add: petmalu_toh@yahoo.com
Mobile #: 055-1057740
OBJECTIVES: Quest to work in a professional atmosphere that will enable me to widen
the spectrum of my knowledge and be an asset to the organization.
WORKING EXPERIENCE: March ‘06- present
 NAS Administration Services (TPA)
Position: Senior Claims Center Officer
Job Description:
 Attending all phone calls to Claims centre 24/7, seven days a week.
 Responding to providers queries about coverage & limitations.
 Issuing verbal/ written authorizations to providers in accordance with procedures.
 Trouble-shooting & problem solving for beneficiaries at all provider outlets.
 Seeking appointments for beneficiaries, when requested.
 Case follow -ups, obtaining medical reports & results prior to authorizations.
 Maintaining files for authorizations and daily log books
 Assessing and processing claims to help processing department
 Provide information about services, policies or products.
 Use questioning and listening skills that support effective telephone
communication
 Support and provide superior service via phones, e-mails and faxes as a receiver
and caller
 Use an effective approach to handle special telephone tasks like call transfers,
taking messages, call backs, holds, interruptions, and unintentional disconnects.
 Understand the impact of attitude in handling calls professionally
 Effectively deal with job stress, angry callers, and upset customers
 Use the most appropriate way to communicate with different behavior types on
the telephone

2.  Apply the elements of building positive rapport with different types of customers
over the phone.
 Apply appropriate actions to effectively control a telephone call
 Apply the proper telephone etiquette to satisfy various customer situations
 Display Time flexibility towards shifts as per work floor requirements.
 Responding emails, queries from Payers and Beneficiaries.
 GENERIKA DRUGSTORE Apr ’05-Jan ‘06
(Drugstore/Wholesaler/Drug distributor)
Position: Pharmacist
Job Description:
 Compounding and Dispensing Prescriptions:
 Compound and dispense prescriptions accurately. Fills and dispenses
prescriptions of tablets, galenicals and chemicals, carefully double check as to
correctness.
 Packing medicines and other Pharmaceutical products:
 Prepares folding boxes, Rx bottles, labels and other materials needed in the
section. Repacks tablets, galenicals, and chemicals at a sufficient quantity that
ensures fast service. Changes old labels of stock bottles. Returns all rejected
tablets and other repacked tablets in their proper shelves.
 Price update:
 Updates prices of drugs, galenical preparations and other pharmaceutical items in
the Rx section.
 Patient Counseling:
Attend to the patient/customer, as well as the senior citizen patients and inform
them about the “generic equivalent and substitute” of the drug. It’s mechanism of
action to the body and it’s contraindication.
 Ensures that prescription drugs are written down in the prescription book for
BFAD inspection.
 Check the stocks w/ near expiry (expiry w/in 3-2 months) and remove the stocks
from the gondola and return it to warehouse.
 Responsible and maintains proper stock availability at all times.
 Checking of delivery from warehouse:
Do the manual checking of stocks from warehouse and report the discrepancy
immediately upon checking.
 Do the daily/monthly sales report and inventory.
 BRAN PHARMACEUTICALS Aug ’04-Mar ‘05
(Drug distributor/Wholesaler)
Position: Company Pharmacist/Liaison officer
Job Description:
 Do the weekly and monthly sales inventory.

3.  Attend to walk-in customers and other clients.
 Make daily sales report.
 Monitor/display the stocks every now and then.
 Call the clients (doctors, retailer, drugstore owners) regarding their purchase
orders.
 Renew LTO (License to Operate) and BFAD (Bureau of Food and Drugs)
Registration certificates.
 FARMACIA LA VIDA June’99-Mar ‘02
(Drugstore)
Position: Pharmacy Assistant
Job Description:
 Assist the Pharmacist in compounding and dispensing prescriptions.
 Attend to patient’s/customer’s needs.
 Prepares folding boxes, Rx bottles, labels and other materials needed in the
section. Repacks tablets, galenicals, and chemicals at a sufficient quantity that
ensures fast service. Changes old labels of stock bottles. Returns all rejected
tablets and other repacked tablets items in their proper shelves.
 Assist the Pharmacist in making monthly inventory.
PROFESSIONAL QUALIFICATION:
Passed the Philippine Pharmaceutical Board Licensure Examination
Date of Examination: July 5-6, 2004
Place of Examination: Manila, Philippines
Professional Qualification: Licensed Pharmacist
Registration Number: 0049891
Date of Registration: July 15, 2004
EDUCATIONAL ATTAINMENT:
COLLEGE:
Adamson University, Phil. (1999-2004)
Bachelor of Science in Pharmacy
SECONDARY:
Infant Jesus Institute, Las Pinas City, Phil. (1998-1995)
Awards: 2nd
Honorable Mention
Best in Conduct

4. PRIMARY:
Infant Jesus Institute, Las Pinas City, Phil. (1989-1995)
AWARDS AND PARTICIPATION:
 College of Pharmacy Federation of Junior Feb.13, ‘02
Chapters of the Philippines Pharmaceutical (2nd
place)
Association Rho-Chapter
Annual Pharmacy Quiz bee
 College of Pharmacy Federation of Junior Feb. ‘01
Chapters of the Philippines Pharmaceutical (1st
place)
Association Rho-Chapter
Annual Pharmacy Quiz bee
SPECIAL COURSE TAKEN:
 Speech Power, Philippines Apr 18-May 28 ‘01
English Conversation Fluency
Grammar Review II
 STI, Las Pinas, Phil. Nov-Dec ‘02
Microsoft Office
 Microsoft word
 Microsoft excel
 Microsoft PowerPoint
PC troubleshooting
SEMINARS ATTENDED:
Personal Development Nov. 2000
(Adamson University, Phil.)
Appreciative Inquiry Orientation Nov. 2001
(Adamson University, Phil.)
Social Responsibility in Science & Technology Jan. 2004
(U.P. Manila, Phil.)
Art of Salesmanship May 2005
(Erikagen Corp., Phil.)

5. ON THE JOB TRAINING:
 Mercury Drug Philamlife, Las Pinas City Oct.8-30 ‘01
 R.I.T.M. Hospital, Alabang, Phil. Dec-Jan ‘03
 Square Pharmaceuticals Sucat,Phil. Apr-May‘04
PERSONAL BACKGROUND:
Age : 32 yrs. old
Birthdate : October 26, 1982
Nationality : Filipino
Civil Status : Married
Religion : Roman Catholic