This document provides a summary of qualifications and experience for Michael Armstrong, who is seeking employment as a medical assistant. It details over 15 years of experience in administrative roles, including proficiency in billing, coding, HIPAA regulations, and medical records management. Armstrong has customer service experience and maintains strong communication, organizational, and problem-solving skills. Prior experience includes roles as a records technician in the Navy maintaining aircraft logs and publications. He is pursuing additional education in business management and healthcare administration.

1. Michael Armstrong
1120 Tall Oak Drive
Virginia Beach, VA 23462
Marmst2240@aol.com
(757) 735-1375 Cell
Objective Statement: Looking for employment as a MedicalAssistant.
Summary of Qualifications
• 15 plus years of experience Administrative Specialist
• 65 WPM typing speed
• Proficient in Medicaid, Medicare, & Tricare
• Billing & Coding
• HIPAA Regulations
• Able to maintain Security Clearance-Secret or higher
• Displays strong interpersonal and organizational skills
• Keen ability to multitask a variety of challenges and responsibilities
• A proven team builder that is results oriented, with dynamic interpersonal skills
• Ability to establish and maintain Interpersonal client relationships
• Excellent communication skills orally and written
• Bookkeeping & Filing • Taking patients vitals
• Medical Records Management • Word & Excel
• Goal oriented and mission capable • Decision maker
• Customer Service and Accountability • Able to work independently or as team
• Problem Solving • Reliable and trust worthy
• Fluency of Ideas • True Professional
• JCAHO Knowledge • CPR Certified
• Bookkeeping & Filing • Taking patients vitals
Character Traits:
• Self-starter • Self-Discipline • Extremely Ambitious
• Highly motivated • Goal Oriented • Leadership
Records Technician:
Maintained more than 749 Aircraft maintenance publications and14 aircraft log books.
Managed a team of 18 subordinate libraries and librarians. Conducted program audits and inspections.
Provided Career coaching and mentoring to junior individuals and their spouses.
Identified and corrected over 500 critical training deficiencies within the Technical Directives program.
Maintained 14 log books for 14 F-14 Aircraft while stationed at NAS Miramar CA with a zero rate.

2. MichaelArmstrong PG 2
Records Technician Cont.:
Established and maintains electronic records management system for all incoming and outgoing correspondence.
Discovered defects in the Technical Publications Library, saving the Navy millions of dollars and countless man-
hours.
Kept records of on thousands of dollars of inventoried materials, filed or removed obsolete or deleted classified
information, using logbooks or computers.
Added new material in files and created new records as necessary.
Performed generaloffice duties such as typing, operated office machines, and sorted hundred pieces of mail and
distributed to appropriate department or individual.
Sorted or classified information according to guidelines such as content, purpose, user criteria, or chronological,
alphabetical, or numerical order with 100 percent accuracy
Customer Service:
Provided customer service for a multi-billion dollar retail corporation.
Confer with customers by telephone or in person to provide information about products and services, to take or
enter orders, cancelaccounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments,
as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, and adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for
returned goods.
PROFESSIONAL EXPERIENCE
04/2003-present- Funeral Service /Staff, Norfolk. VA
01/2001-04/2003-KMART Customer Service, Virginia Beach,VA
03/1981-03/2003- Aviation Maintenance Administration United States Navy, Various Locations
EDUCATION/TRAINING
Everest College/Business Management, Chesapeake,VA (2016 – Present)
South University/Healthcare Management, Virginia Beach,VA (2014 – 2015)
Everest College /Medical Administrative Assistant Chesapeake,VA (2013 –2014)
Norfolk State University/Funeral Service Program, Virginia Beach,VA (2000-2007)
Tidewater Community College, Chesapeake,VA (2006)
Skagit Valley Community College, Whidbey Island, WA
Subic Bay Philippines-Dante’s Testing, Republic of the Philippines
Diploma, Theodore Roosevelt High School, Gary, Indiana
Naval Aviation VIDS/MAF and SCIR Documentation Course
Division damage control petty officer school
Naval Aviation Maintenance Logs and Records Management School

3. Aeronautical Technical Publications Library Management School